• Restaurant.com

Restaurant.com

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Restaurant.com has a rating of 1.3 stars from 856 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Restaurant.com most frequently mention gift card, customer service, and minimum purchase problems. Restaurant.com ranks 302nd among Restaurants sites.

  • Service
    102
  • Value
    102
  • Shipping
    47
  • Returns
    72
  • Quality
    90
Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Call me crazy, but if you are FORCED to SPEND MONEY in order to use a GIFT CARD, then it's NOT A GIFT anymore!
  • This has to be the worst customer service company I have every dealt with.
How would you rate Restaurant.com?
Top Positive Review

“A site that comes in handy anytime any day!”

Ree A.
7/23/23

If your looking for big deals for not just food but travel and home essentials. This is the go to site for discounts.

Top Critical Review

“The worst website and App I've Ever Used”

John C.
2/17/24

It is extremely difficult to use their website and App. Nothing seems to work consistently. I can only access them via iPhone, although I would prefer to use my laptop if I could. But am unable to create an account or sign-onto it if I use common laptop browsers like Google Chrome or Microsoft Edge. And they have been unable to fix the problem. Another major gripe: They list 12-15 participating restaurants in my city. Upon researching that list, I've found (so far) that two are permanently closed, and one closed but reopened under a different name which I don't see on their "list". Found one I liked. Their website showed they are alive and well. But they only open at 4 p.m. 7-days a week. No problem, but if you buy one of the certificates for this restaurant, it is only valid before 3:30 p.m. And you'd play heck getting a replacement certificate! Do your research if you use Restaurant.com.

Reviews (856)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (157) customer service (123) gift certificate (112) credit card (31) phone number (19)
Thumbnail of user mraj81
1 review
0 helpful votes
November 29th, 2023

I received a $100 Restaurant.com gift card from Monster.com (a travel agent) for my recent purchase. I tried creating an account on Restaurant.com to redeem the amount. But no luck. Tried several times always it gives the attached error message. I called the customer care number several times always keeps us waiting for an executive and gets disconnected after 30mins stating "No executive available". I believe it's a fraud.Please be aware.

Products used:
Nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulm5378
1 review
0 helpful votes
March 2nd, 2024

I was given a certificate as a gift. For a town with a population of over 400,000 people you'd expect there to be more than 5 restaurants to chose from. When I went to go use it at one restaurant I find the restaurant is closed and has been for a few months. I reported it to the site...twice...9 months later it's still listed on their site as an option to use it at. Straight garbage. Buy a gift card to a restaurant and save the trouble of this please.

Thumbnail of user pnwanni
1 review
2 helpful votes
February 9th, 2024

I had $150 in restaurant.com gift cards. On Jan 17th, I transferred them to the app according to their faq page. I purchased $60 in certificates for places in my kids' college towns. The following day, I had none of the certificates and no remaining credit showing.

I have contacted them a min of 5 times by email and I have received only responses regarding where to find the gift cards and certificates. There has been no acknowledgement of my loss.

I called their customer service last week and they said it was escalating and I would get a response asap - nothing.

BBB has suspended their company!

Service
Value
Thumbnail of user secrets14
1 review
8 helpful votes
January 28th, 2021

Overall, I've have had a great experience using restaurant.com. For more than 2 years.
However, We went to visit Paracho Restaurant in Riverside fir the first time because they were in Restaurant.com (and because they had indoor dining). Unfortunately, they didn't validate our certificate. Our server didn't even know about Restaurant.com (poor training). She said to wait for her supervisor. We had to wait about 10-15 min as she said her supervisor was in break (she was at a table by the bar) when she came she said she called the owner and he told her they were no longer with Restaurant.com. She told us he told her he had asked Restaurant.com to be removed. However, 5 days after they're still showing on their website. I asked her to ask him to validate our certificates for this time as we were first time customers. But she said she had already asked him. I guess they feel they can afford to loose new customers.
Food and service is good (3/5). Food price is fair but drinks are pricey. The restaurant needs to be more clean. There were dirty tables when we arrived.
I need a Refund and you should Add a REPORT RESTAURANT option.

Thumbnail of user danielb3689
1 review
1 helpful vote
December 27th, 2023

I purchased some discount deals and they took my money, but when I open the Restaurant.com App on my iPhone, the deals I purchased ~ do NOT show up. I am currently talking to their customer service, but it doesn't look promising. I will give them one more day, then I will dispute the charge through my CC.

Tip for consumers:
Their app doesn't work. VERY difficult to use their service.

Products used:
discount restaurant deals

Service
Value
Quality
Thumbnail of user caitlint45
2 reviews
4 helpful votes
December 23rd, 2023

None of the restaurants you buy a certificate to are participating! No coupon/deal/certificate/anything is accepted anywhere! It's a whole scam!
And F Groupon for selling me the Scam and not refunding my money!

Tip for consumers:
F Groupon for helping Restaurant.com scam people and not refund!

Products used:
Nothing! You can't use it! They just take your money!

Service
Value
Returns
Quality
Thumbnail of user johnj3971
1 review
1 helpful vote
December 7th, 2023

I've tried Emailing, I've tried calling, all my certificates have disappeared, they not answering anything. This is how these companies make money by Making certificates that have been Paid for now they are gone,this place should be in a class action lawsuit,I e also contacted t mobile to let them know That the t mobile Tuesday certificates that were from restaurant. Com have all disappeared and not accept them as a vendor to them anymore,Anyone else like to comment on this issue thanks

Tip for consumers:
Beware of this place they are still selling certificates

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mickeyellah
1 review
0 helpful votes
September 19th, 2023

Their "gift card" is 100% useless. The restaurants they list are out of date. They don't remove them if you tell them about it. NO RESTAURANT accepts their cards as far as I can tell. They can't transfer the restaurant.com gift card to be used on their specials either. DO NOT PURCHASE.

Also, their emails go nowhere. It has an autoreply saying to reply if you want an actual response. You will continue to get the same autoreply with no response.

Thumbnail of user billr1192
1 review
0 helpful votes
March 2nd, 2024

They stole my balance too! Stay away from these thieves! Paid for certificates that I had to swith from when the resaurant quite using them. Tranferrred the money and they took it before I could use it.

Thumbnail of user aysmanager
1 review
0 helpful votes
October 12th, 2023

Purchased a bunch of certificates but can't use them anywhere within reason. Closest restaurant is a "deli" at about 1.5 hours away, but they may still decline it if I ever drive there. (Update 3/8/24, called the restaurant and they said they do not accept restaurant.com certificates). Years ago there were a few more participating restaurants. Now it's basically a scam. I wrote to the company restaurant.com multiple times but they do not respond and you can't call them. They are selling a product that can't get used and they know this, which is exactly why it's a scam. They misrepresent themselves to take advantage of people and should be fined and arrested.

Tip for consumers:
Avoid spending any money here. You can't use what you purchase from them.

Products used:
Can't use anything, which is why it is a scam. Company misrepresents itself.

Thumbnail of user bobs240
1 review
3 helpful votes
May 24th, 2016

Most of the reviewers with negative comments below apparently have difficulty navigating a web page. Any certificate that ends up not being used (for objective or subjective reasons) can be exchanged for a different restaurant for a "gift card" that can be used at a later date. My experience has been mostly positive, in that restaurants have accepted the certificates and wait staff has been cordial (you might remind wait staff that they are still getting tipped on the non-discounted amount if they seem grumpy about the certificate). You'd tip 15% anyway, and that extra 3% some restaurants reportedly add as "mandatory" typically doesn't add up to much - certainly not enough to whine and moan about publicly to one's own embarrassment. We've had a couple of last-minute changes of plans, and simply exchanged the certificate for something else.
That said, after getting a few certificates on special from, e.g., groupon, we haven't found opportunity to use them due to all the restrictions and most nearby participating restaurant options being a bit sketchy. I haven't yet found a way to get a refund, however.
In all, "meh" would be my review. When I've used the certificates I've saved at least 25% on the tab.

Thumbnail of user kimw997
2 reviews
2 helpful votes
July 8th, 2023
Verified purchase

A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply.
I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher... I won't make this mistake again. So much for their concern to make the experience good for us clients.

Tip for consumers:
A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply.
I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher.... I won't make this mistake again. So much for their concern to make the experience good for us clients.

Products used:
restaurant coupons

Service
Value
Shipping
Returns
Quality
Thumbnail of user det15
2 reviews
0 helpful votes
February 7th, 2024

This is a scam. You can't get any restuarant to take the cards so they are WORTHLESS. You email them for help iin using these csrds and they NEVER respond. You call them for help in using these useless cards and you end up talking to a trained monkey instead of a human being. BEWARE THESE CARDS ARE USELESS.

Tip for consumers:
This business should be closed down immediately.

Products used:
Restaurant gift cards supposedly.

Service
Value
Returns
Quality
Thumbnail of user valeriew621
2 reviews
0 helpful votes
December 4th, 2023

I purchased a new car and received. $100.00 giftcard for restaurant.com restaurants. You have to create an account to get access to the cards. I went online and downloaded the mobile app and no matter what combination of signup attempts I made to get access to the card there was always an error via captcha or it continuously says your passwords do not match over and over again. I reached out to customer service and they were no help either I just received an autobot response of their generic questions and answers. The card doesn't even have any direct contact information. If you want to give someone a restaurant gift card just go to the restaurant and pick one up or do a visa gift card. The restaurants listed under the card that I received aren't popular restaurants and I didn't even see one that I would dine at. This was not a good gift choice.

Service
Thumbnail of user rubyh185
1 review
10 helpful votes
February 1st, 2023
Verified purchase

I basically gave them money. Thankfully not much but this is useless.
Read the fine print before you purchase and find out if there's even any restaurants near you that take this.
Such a scam.

Tip for consumers:
Read all the fine print. Read reviews.

Products used:
We weren't able to use this.

Value
Quality
Thumbnail of user ku48
1 review
9 helpful votes
March 24th, 2023

Within 3 weeks of purchasing/attempting to use a Restaurants.com gift certificate, the restaurant told us they were no longer accepting these. I have emailed Restaurants.com to attempt to change this to another retaurant - NO RESPONSE. I have waited on hold with their customer "service" number - gave up. And they STILL continue to offer gift certificates to this restaurant. As far as I am concerned, Restaurants.com is SCAM.

Tip for consumers:
Stay away !

Products used:
Restaurant certificate

Service
Value
Returns
Quality
Thumbnail of user johnt4594
1 review
2 helpful votes
August 6th, 2023

If I could leave a review with "zero" stars, I would. I've tried to redeem a card on three different browsers (Google Chrome, Safari, and Firefox) and not one of them worked correctly. I can't get off page 1 of 10. I can't even select a restaurant that's on page one. All I get is a "504" error page telling me it's taking too long to load. This company is total bull$#*! and a ripoff. Take your money and go have a good meal with it, because if you leave it in Restaurant.com's hands, you'll kiss it goodbye. /:-(

Value
Shipping
Returns
Quality
Thumbnail of user rakhid6
1 review
3 helpful votes
August 23rd, 2023

Nevr buy their certificates/coupons. They never work. Just a waste of money. When you ask for refund, they respond very late, name sake phone number, no one asnwers back.
They give excuses to refund the money. For my order numbers, they are making it up the price and refunding 40% of the money. When i tried to give the proof by logging in to the account, they wiped all the certificates i bought. Please dont do business with these guys.Scammers.

Products used:
coupons

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandonp14
1 review
5 helpful votes
January 30th, 2015

Ordered two $15 gift certificates and paid a total of $12. Went to one of the listed restaurants for lunch with 3 other buddies. Good food; no problem having them accept the certificate. According to the rules you can only use one certificate per month, so will have to wait a month to go again. It is a bit of a clumsy system, but we did save a few $$. Printed the certificate on line as soon as I purchased it, which was a good feature.

Thumbnail of user chrisw2694
1 review
2 helpful votes
August 21st, 2023

Be advised, they will take your $9.95 processing fee and then, only then you see the restaurants and the limited ridiculous offers to save money. One one was even in my area, and most of them are pizza, or food I would never eat. Plus, After logging in, I cant even get them to return my request to cancel my subscription.
Dont take the bait. This is a terrible promotion.
Chris Wiedemer

Thumbnail of user sweetpea.rk
1 review
2 helpful votes
December 1st, 2023

I have had my account since 2013 and still have around $200 worth of certificates that I can't seem to use. When I first got them, although it wasn't easy, I could use $50 worth of certificate in a place. Now you're lucky if you can find a place that will let you use $10 or $15. And then you'll probably find out the place is closed. If it's open then they no longer accept the certs or don't even know who the company is! In the last month I have tried over and over and run into these problems. Just tonight an owner said she never put her place with them and has tried desperately to get off the site but people keep coming in. The owner said last time she called to complain and get off the site, the customer service rep said, "but look at all the paying business we bring to you". Yeah, paying for her but not for the person trying to use the coupon who ends up paying full price. Like I ended up doing in Philadelphia and totally embarrassed in front of 8 family members that I wanted to treat out. Or last night when I spent an hour looking for a restaurant that shut down. And this was after I check it out on the web AND after checking out 3 other places where the interned said they were closed. I have spoken to them constantly and they just keep telling me to let them know if a place is closed. Tonight I told them it is THEIR responsibility, not mine and that since Covid they should contact all the restaurants and get a site that doesn't have 2 out of every 3 place shut down. DO NOT PURCHASE.

Quality
Thumbnail of user aliceq173
1 review
5 helpful votes
June 7th, 2023

We own a restaurant and the previous owner listed the restaurant on this site. We have tried extensively to try and get in contact with someone to get the restaurant taken off the site, there is no one to reach! Multiple emails sent, Dms, twitter, phone calls. No exaggeration. We feel bad when customers come in and we tell them that we do not accept their certificates, but what else can we do. Scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user cmcdono926
1 review
4 helpful votes
May 20th, 2023
Verified purchase

DONT use this company/site. You have to pay money to buy a gift card and then there are such limitations and rules it is truly like throwing money directly into a trash can. Do anything else with your money/ points. I converted my spirit points to this site before i knew this. Basically gave my points away and paid for a very small coupon. Dont do it.

Service
Value
Quality
Thumbnail of user djh73
1 review
2 helpful votes
January 16th, 2023
Verified purchase

Restaurant. Com offered a toothbrush deal at Christmas. YEP I should have seen this coming. But i thought it was a good deal so i bought it. A month later it is not delivered and now they say it is my problem because USPS shows a ticket that is was delivered. HMMMM wonder who got a new toothbrush for Christmas? I thought they had a 100% guarantee on items I guess that is not true for actual Items. They need to stick to gift cards and not hard items.

Thumbnail of user joea1126
1 review
1 helpful vote
September 20th, 2023

Rewind by decades is NOT affiliated with restaurant.com

We have emailed and called to have our information removed and here we are a year later. The website is a scam

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Read verified diner reviews, get deals and browse menus for thousands of local restaurants at Restaurant.com.

How do I know I can trust these reviews about Restaurant.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.3
856 reviews
Have a question about Restaurant.com?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business