Represent has a rating of 3.88 stars from 404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Represent most frequently mention customer service, good quality, and different campaigns. Represent ranks 23rd among T Shirts sites.
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I received my camp America shirt earlier than expected for starters. I came across this brand through Vic mensa's ig page & immediately loved what Represent does. I will be purchasing again! I am a fashion designer so I look forward to maybe working with them in the near future :)
Ordered £400 worth of stuff and kept 3 items totalling £140. However they are trying to charge me £215 which for one is illegal. Refusing to refund the size 8.5 trainers that I sent back. They don't reply and if they do it's rude and blunt. Scam artists to be honest.
Summary - I wouldn't buy from represent again. Unfortunately like many companies (often much bigger ones), the buying process is a pleasant one but if things go wrong? You may be screwed! Customer service didn't match the buying experience. Product looked good, customer service. Okay, I'll starts by saying that the pants seemed to be of great quality and shipping to the USA was fast, but they didn't fit me. So I decided to return them for a pair that did. That's where the quality issues began. 1. The return process will take about 3 weeks to 1 month. I am yet to be refunded and I can see that they received my return through tracking. It will also cost you $10 to ship your purchase to their east coat logistics partner. I think the rest of the journey is by sea. This wouldn't be an issue but it means that you're hard earned money will be tied up in the process for a month+. I am currently have over $400 I can't access because their process is sooo slow. 2. I bought a second pair of pants in my correct size and was shocked when they didn't fit. Guess what? They sent me the same exact size I returned in the first order. That wouldn't be an issue except for how they handled the situation afterwards. Customer service was... bad! I couldn't find anyone who was willing to problem solve the issue and on top of that, I had to pay for the return again! Even though it was their mistake. I would have continued being a customer if they had just offered to cover the $10 return shipping. Now they will never see another cent from me and this is the review I'll give if anyone who asks about my experience with them. It's the one you earned.
Tip for consumers:
The company is much better at selling than servicing customers post purchase.
Products used:
None
Ordered £400 worth of stuff and kept 3 items totalling £140. However they are trying to charge me £215 which for one is illegal. Refusing to refund the size 8.5 trainers that I sent back. They don't reply and if they do it's rude and blunt. Scam artists to be honest.
I am utterly dissatisfied and frustrated with the customer support provided by this company. On 7/2/23, I placed an order for a vest and opted for expedited delivery through DHL, for which I paid extra. However, despite the package consistently showing "in transit," it never arrived. Suddenly, the status changed to "contact us." I reached out to DHL, and they confirmed that my package had been declared lost, advising me to contact Represent for a refund or a replacement. I explained the entire situation to Represent and followed up four times, only to receive a response from a customer service representative named Jimmy who clearly hadn't read any of my emails. He suggested that I contact DHL to complete the delivery of the initial item, which was a solution I had already pursued. This has been the most unpleasant and horrendous customer experience I have ever encountered. I strongly advise everyone to avoid this company.
Products used:
Vest that I never received.
I received my camp America shirt earlier than expected for starters. I came across this brand through Vic mensa's ig page & immediately loved what Represent does. I will be purchasing again! I am a fashion designer so I look forward to maybe working with them in the near future :)
I bought from here for my birthday! I ordered a sweatshirt and a t shirt. Unfortunately when received they were too small.
I followed the return process to exchange the items for different sizing. 3 and a half weeks later I've still not received what I ordered.
I have confirmation that the items have been received by them. But surprisingly they do not have it and now won't speak to me regarding the order. They said they won't be refunding me either. £200 gone to waste. I'm out of pocket with no product and no money. I've provided them with every bit of proof I have and that they have asked for. All they've said is that they won't be discussing this matter.
What is going on, such a big brand in high end retailers. How have they scammed me.
Products used:
Sweatshirt and Tshirt
First of all I am very pleased in how fast I received a reply on my mail mentioning a problem with the delivery service here in Germany.
Secondly, I was instantly presented with a way to fund more information about where my package is and last but not least, they offered me to reship it without additional costs or get a full refund.
In conclusion I am very happy how efficient and friendly my problem was dealt with, full score from my end.
Hi Rafet, thank you so much for leaving us such a nice review! We appreciate it a lot :) Greetings to Germany!
I bought a Paynt by Zayn "bomber" jacket and it was like an entirely different jacket! I mean, I'm not just being an idiot or a snob, it literally had bomber in the title. It was very thin, low quality, felt like a curtain. And for a price of $75, ($92 including taxes and shipping) I was expecting a REAL bomber jacket or at least something higher quality. I didn't bother returning it, because it was comfortable and it's summer anyways, but don't bother purchasing from them.
Tip for consumers:
Don’t trust the quality!
Products used:
Jacket
Hi Ashton! We are very sorry for the inconvenience! If you have not emailed us yet, could you please send an email to orders@represent.com with your order ID and ask for Sandra? I will be happy to look into the issue! Thank you.
My product came and I am so happy about it. I got a Jb(from Got7) dad hat and it came within the shipping date and kept me updated on it. They had also replied back to me when they said they would. From reading the reviews I say it all depends on what product you are getting and where you're from. I am from USA and I got a hat. It seems like most people who are sad about their review are from different countries or are ordering a sweater or hoodie.
Hi Ariel, thank you so much for your nice review! I am happy to hear that your experience went smoothly :) Hope to have you back soon!
I bought a warm puffy signed jacket and tee's. The quality was as cheap as it comes. I wouldn't have mind it but they stitched the signature label on the jacket, over the pocket sewing it shut. The idea, execution, the quality of prints on t shirts are incredibly bad.
Tip for consumers:
All made in China and take a long time to ship
Products used:
Tee shirts
Ordered three Items at one time, each sent separately and had to pay import duties of 7.50 euros on each items which where delivered weeks apart. So surprisingly 22.50 euros in the hole. And their apology is 4 euros off my next purchase. So will I order again? NO!
Ordered 3 items, 2 shirts and 1 pin, they charged 3 separate shipping fees because they had to ship it out from 3 different locations, first shirt arrived no problem, size was small, wanted to exchange it, emailed them right away, received a reply in 3-4 days, second reply came after another full week, and thats only because i sent another follow up email. By that time, the campaign was over, no more stock for exchange, so my only option was to keep or return. Second shirt came with charged duty and tax, so had to paid an extra $18 for it. 3rd item, the pin, still hasnt come yet, its jan 5,2022 today, ordered back in november, tracking status showed "attempted delivery" on dec 28th, and nothing after, i live in a house with a mailbox, was home for the holidays, nobody ever rang a doorbell.
And a side note, the quality of the clothes are nowhere near the price point, its very mediocre.
Tip for consumers:
dont buy from this site
Products used:
long sleeve shirt, sweatshirt, pin
Terrible place to shop
Avoid
Week's waiting for my order never arrived no tracking number.
They blamed the ups, but ups never got the parcel
Hi Renato, Thank you for reviewing us, although after seeing the item you ordered, I believe your message was addressed to a different company as we don't offer that design on our website. We are https://represent.com/:)
Have a nice day!
I love the outfits but I'm not agree with the Free Shipping Policy in USA of $300 in the purchase. Most of the companies and luxury brands they give Free Shipping with any amount of the purchase.
Tip for consumers:
Very pricey items
Products used:
Sweatshirts and bottoms
The customer service team are slow in their communications. The returns policy is out dated as they won't allow Christmas gifts to be exchanged for the correct size. I won't be using this brand again.
Hi Chris! We have been a little slower to respond due to the high season but now we are back on track. Please, send an email to orders@represent.com and ask for Sandra, I will be happy to take a look at your case and come up with the best possible solution that would meet your needs :)
I was very dissatisfied with my t shirt order. The quality was terrible. The fabric was rough and scratchy, I could barely get my head through the head hole, yet the body of the shirt was wide with boxy shoulders. It looked like a t shirt for a 10 year old boy even though I ordered an adult medium. I figured if the shirt was too big I could always wear it as pajamas, but it is horribly uncomfortable. Also, you return the product, they do not refund your shipping, AND you have to pay to ship it back! Horrible customer service.
Buying one of their low-quality, expensive shirts was a total headache and a waste of time and money. $12 down the drain.
Products used:
Shirt
Placed the order on April 24th for this flamingo hoodie that my 10 year old had to have. It has been delayed multiple times! No updates on when I will receive and frankly this is not how business should be conducted. I want a full refund of my money! I have no merchandise BUT you have my money. Next I'm going to the better business bureau and file a complaint. I want my money refunded NOW for order #*******
Hi Nicole, thank you for leaving us a review! I am so sorry that it took longer to ship out your order, but we were experiencing problems due to the starting Covid-19 crisis. I can see that you have your order now, I hope you love it! :)
I received the wrong order and i emailed Represent to find out what is going on, i have not heard anything back and i still have not received my order.
We are sorry to hear that, Simon! Could you please send an email again to orders@represent.com and ask for Sandra? I will be happy to look into this! Thank you!
So, I ordered four items from the CoryxKenshin campaign that was supposed to ship out Dec 16th 2020, two hoodies and two shirts. I only gave 3 stars because I received 3 out of the 4 items. One of the shirts (the Momo-tee) still hasn't shipped 3 weeks later. These are one of a kind, Youtuber shirts, Cory won't be here forever and he's my fav Youtuber, I just want the shirt the order number is *******. I emailed them multiple times and just got the same automated message about a case number, I have like 5 now. Please help a girl out.
Hello Ayanna, many thanks for your feedback and sorry to hear the MOMO tee got lost! I can see my colleague requested a reprint and reshipment of your order on Jan 11, I hope it reached you with no issues by now!
Team Represent
BE WARNED THIS IS NOT A LUXURY BRAND IT'S TRASH QUALITY! DO NOT WASTE YOUR TIME! These are the worst quality T Shirts I have ever seen. It's absurd this guy can sell a thrift store quality T Shirt and try to represent luxury brand and pricing. Also they were extremely slow on getting my refund back and asked like twenty times to confirm the order number when it was in the email title and previous emails when I was originally asked. Just awful.
Tip for consumers:
Don’t buy
Products used:
T Shirts
Hi! We are extremely sorry for the bad experience you had with us! We check all of our orders carefully before shipping them but sometimes a human error gets in the way :( Feel free to reach out to orders@represent.com and ask for Sandra, I am sure we can look into it together and come up with the right compensation :)
Order ******* (2 items) was supposedly shipped on 16 December but it still has not arrived. I have emailed Represent to find out what is going on but I keep only getting emails that say that customer service will get back to me shortly but never proper reply... Please send the order NOW. Thank you.
Melanie
Products used:
Sweater, hat
Hi Mel, thank you for your feedback! I have checked your order and I can see both of your items should be with you by now. If they are not, and if you require further assistance, please email us again on orders@represent.com and we will surely be able to help if need be!
Team Represent
I bought my son a limited edition sweatshirt and consulted the size chart but my goodness, it looks so small. Now I can't get another. Angry I will have a disappointed kid on Christmas morning.
Hi Dee, many thanks for rating us! Please contact us again on orders@represent.com and we will surely find a solution that would suit you best.
Team Represent
I have not been able to get a response from this company. They billed my credit card but now I cannot get any information about shipping. This is a Christmas present, ordered in time for delivery but only crickets from the company. Buyer beware.
Tip for consumers:
Beware…service is poor
Products used:
Haven’t received yet
The shipment to Sweden was great but I thought, for the price, the product would be more premium. The sweatshirt shape is great but the material is kinda cheap and the silkscreen is a bit washed-out (white paint over black). I guess it will not last very long. I'm a little disappointed and not looking forward to buy again.
Hi Deb, we are so sorry to hear that you're not satisfied with the quality! As for the print, to best preserve the quality of your Represent apparel, we recommend that all items are washed according to the directions on the garment care label. If you are not satisfied with your purchase at all we will be, of course, happy to take it back for a refund! You can find more information about our returns process in our F&Q - https://represent.com/contact. Hope this helps but if you have any follow-up questions, please contact us at orders@represent.com! :)
The shipping of this site is absolutely HORRENDOUS! I understand that usually the shipping time of an item is always the last day of the time interval given for when it will arrive, and I understand that shipping dates have been moved because of COVID-19, but my order still hasn't came. It was supposed to come a whole WEEK ago! I'm still waiting for this Flimflam shirt to arrive. I would at least like it if there was communication between me and the delivery service. I hate to give 1 star reviews like an absolute karen, but I lost my patience.
Hi Atley, I am so sorry that your order still did not reach you. Unfortunately, I cannot find your order based on the provided information so I cannot look at it closer :( Could you please reach out to orders@represent.com with your order ID? Hope to hear from you soon!
Show the world what you stand for!
Choose from various celebrity designs and support an important charitable cause! Represent has launched campaigns with dozens of celebrities including Arnold Schwarzenneger, Kobe Bryant, Jared Padalecki, Ronda Rousey, Leonardo DiCaprio, Maisie Williams and many others. Proceeds raised have helped charities including Planned Parenthood, Save the Children, Autism Speaks and also those that focus on awareness of ocean conservation, national diasters and tragedies, and fighting against depression, self harm and suicide.
You can also use Represent as a crowd-selling platform that enables anyone (including you!) to create and sell custom merchandise with no upfront costs.
Hello Krystal,
We are very happy you received your item earlier than expected and your overall experience with us was positive - exactly why we do what we do!:)
Should you like to work with us, it is super easy to create a Represent account! Simply visit our sign-up page https://represent.com/sign-up and tell us a bit more about yourself and your selling goals. That way, we can get back to you the next business day and can help you start selling right away.
Thank you again for your kind words and have a great day!