13 Reviews for ReplaceMyCushions
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Just received the cushions and couldn't be happier. The quality of both foam and fabric is excellent. Payment was not required until the cushions were received. The employees were very helpful and patient as it took many fabric samples and months for us to make up our mind. Once the order was placed, we received update e-mails and were notified when the cushions were shipped.
LIE...upon lie..upon lie. I called to inquire about replacement cushions for my This End Up furniture. Sally told me that the actual This End Up Furniture Co. made cushions for her...This is NOT true. In fact, after speaking with the owner of This End Up Furniture Co., he informed me that Replacemycushions are knock-offs of the real quality product his manufacturing facility produces. I do NOT recommend anyone doing business with replacemycushions.com
Tip for consumers: DO NOT ORDER FROM REPLACEMYCUSHIONS.COM
Poor quality, poor customer service, poor value, poor shipping.
OVERALL A VERY POOR EXPERIENCE.
Couldn't be MORE PLEASED with the entire process and products from this company!!! My new cushions are expertly made and the customer service is flawless!!! Joyce and Sally answered every question and are a great team. I would not hesitate to use this company again and again!!!! You will not be disappointed! They also carry the newer more mid-century modern looking neutral fabrics at a fraction of the cost which we loved.
Love this all women run company!!!!!
Why can't all online shopping companies be as thorough, thoughtful with exceptional customer service as this company? Joe and Cindy Porter - standing OVATION! From the moment of searching for what I needed Joe and Cindy were beyond any customer service I have received anywhere! Cushions arrived and I LOVE THEM!! THANK YOU THANK YOU THANK YOU!! You will be recommended!
I needed to replace the covers on a Cargo sleeper sofa. My requested samples arrived very quickly as did the covers after I placed my order. They turned out beautifully! This is actually the second time I've used replacemycushions for this sofa and I have been very pleased over the years!
My husband and I were so excited when we found this site as we purchased our This End Up furniture and Cargo furniture between 25 and 27 years ago and loved there merchandise and were so sad when they disappeared from the face of the earth. We ordered replacement cushions and covers just a couple of weeks ago. They arrive more quickly than we anticipated. The covers we ordered for our chair fit amazingly even though the cushions are so old, but where still in excellent condition. The cushions we ordered for our couches also fit perfectly.
Not only was the service we received amazing and the people we dealt with so kind and helpful, but the cost was extremely affordable. We had actually been looking to purchase new furniture before we stumbled upon this website. The cost of replacing two couches and a chair seemed very daunting in this economy.
We are extremely please with the service we received from ReplaceMyCushions and hope they remain in business for a very long time to come.
The business was friendly, helpful, thorough and produced an excellent product. I emailed or phoned at times with questions and always got a quick answer by email or phone. The cushions we ordered came on time and were beautifully made. They even put buttons on the back cushion they sent us, like we had on our old cushions. I would recommend this business to anyone.
I haven't ordered my replacement cushions yet, but I do plan to soon. The customer service has been so awesome and Sally has answered every question I ask. Prices look so great and I look forward to doing business with them!!
I ordered replacement cushions for my This End Up couch and loveseat in early March. The cushions arrived two weeks EARLIER than I expected! I am very impressed and pleased with the workmanship and the service... hmmmm, I mean, 'workwomanship' and service!
What a fantastic purchase! I actually saved money over the last 3 years in order to do this. The cushions are perfect! I am very happy with them. :)
I order replacemnet cushions & arm rest covers for our This End Up couch. The free samples were so helpful in choosing the correct fabric. My order came within a few weeks and the couch looks great. I just ordered some throw pillows to match & Sally was very helpful.
Kathy C., Montgomery Village, MD
The cushion-covers I ordered were exactly right. Well made, very nice fabric. I found Joyce and Sally very helpful in answering any quesitons I had. And, I did not have to pay until I received the covers and approved of them. Very good experience with this company.
I ordered replacement cushions for my "this end up" chairs. Joyce was a pleasure to deal with, quick to respond, and very professional. The cushions arrived as scheduled and fit perfectly. The workmanship on the covers was exceptional. The advice given on fabric selection was right on. I was looking for something attractive and durable and thats just what I got! I'm now ordering replacement cushions/covers for my "this end up" couch.
I recently ordered new chair cushions for my kitchen set. I called and placed my order with Joyce, with the understanding that I would be getting cushions exactly like my old ones. When I recieved the cushions they were the exact opposite. I paid extra to have the cushions treated with ScotchGuard and that wasn't even done. I e-mailed Joyce twice and heard nothing back. After a few weeks, I recieved and very nasty phone call from her. She denied ever getting my e-mails and said she had called me 5 times and left voicemails...this was simply not true. I work from my home and would have recieved these calls if so. Joyce refused to hear me out on why I was upset with the chairs. She went on a rant on the phone for over 5 minutes and I couldnt even get a single word in. Whatever you do stay away from this company, you will be very disappointed not only in their product but also the lack of customer service.