RemitGuru

Having used them on 4 occasions, I have stopped using them. At one point I even had doubts if they had gone bust or what because the funds didn't get transferred on time. On time means at least 3 working day whereas DBSbank and HDFC QuickRemit do it in less than 12 hours. Their rates are misleading. They even encourage you to increase your remittance by give extra pair as for every rupee. In the end the rate is different and you have to work backwards to find out what exchange you got - no email or statement of transfer details. They buy time at your expense. On one occasion they asked me to email screen shot as proof my payment - what rubbish. All tactics to delay delivery of funds. I give up on them after giving them a fair chance, not going to be deceived by promise of high exchange rates.

Great service by remit guru!. Am extremely satisfied with their delivery time and customer support. Also no transfer fees! How fantastic. Great support staff and good experience with remit guru whenever i have used them

RemitGuru advertises false high exchange rates, converts remittance amount at lower exchange rates than other service providers like HDFC Quickremit, and above all even backtracks from fulfilling its promised 5000 INR American Express voucher. I have already told my friends not to use this RemitGuru service. Even sending so many emails to RemitGuru customer support officer Mr. R (name withheld by reviewer), Mr S U (CRO, Avenues Payments) (name withheld by reviewer), and Mr. H A (CEO, Avenues Payments) (name withheld by reviewer) didn't elicit a positive response. Hence, I am going ahead with lodging a formal complaint against RemitGuru with both the Consumer Court, Govt of India and the Banking Ombudsman, Reserve Bank of India. Write a review here if you want any more details of their shady activities.

Guys they are not cheaters. They play tricks which seems too stupid like,
1. They will call you from all different nos from all over the world but ideally having a single phone in Mumbai. Try that call Mumbai no and ask them to give a call back. The same person will call you back with non Indian/ UK/ US no.
2. Their exchange rate MAY be good for first ever transaction only.
3. Executives have poor working guidelines for sake of one small transaction of SGD 2K I had to answer their 20 calls around including making calls from my mobile.
4. Considering all the procedures and their ignorance and weird queries on emails the duration by which your amount reaches receiver is 15-18 DAYS for 1 st transaction
5. It seems bunch of recent MBA graduates who are handling customer service to top management jobs are running remitguru.
6. Their website is not professionally designed, no ease of use. In fact I wonder whether they know about software testing or website testing before they ask you to send money using untested platform.
7. Password demands from remitguru is weird. Use the characters liek@. Something provided by them. Now a financial website telling you please use only following signs in your password. Is it for my security or your access? Credibility is in doubt!
8. After all the painful procedure your mails will indicate if you do not transfer the amount on the same day, cut off 3 pm your transfers will be delayed. Blame me! Sir I know your trick. Do not rush your customers to pay fast, rush yourself to provide them a good service they have to pay to any agent anyways and would not mind paying you if you are good. So next time do not blame your customers for delayed transfer please check from your side.
9 But after all they are better than axisremit which held my SGD for 26 days! For some technical glitch. So I assume its not an easy business and remitguru is doing much better than that so called nationalized bank. But dear we as customers are not here to give you second chance and second chance and second chance.
9.The last funny or latest email from remitGuru,

New reply for the ticket #RGT*******

Hi Vikram,

Thank you for choosing RemitGuru. Your KYC call is completed.

We request you to reply to this email itself. You need to copy the below line.

-Kindly update my Address details as per the documents I have sent.

The delay in sending above details will delay the transfer process as well.

If any issues while uploading the documents please email us the above mentioned documents at *******@remitguru.com

Thanks & Regards,
Gavin
Team RemitGuru
Tel no: 001 + 91 +22- *******
Email us at: *******@RemitGuru.com

Vikram Tanwani <*******@gmail.com>
17:47 (8 minutes ago)

To support
Dear,
Please note -Kindly update my Address details as per the documents I have sent.
Thanks

They ask you to do such stupid things.

After dealing with them I actually felt I am a part of their team!

Sorry I am not good at Social Network, the only way to make RemitGuru realise their greed is to spread #DoNotUseRemitGuru see if someone who is good on social network spread this to make RemitGutu come to their knees.

http://www.complaintsboard.com/complaints/remitgurucom-this-company-scams-people-and-steals-from-them-c*******.html#*******

I am satisfied with their delivery time and customer support, also no transfer fees! Pretty good.