• RedBox

RedBox

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Overview

RedBox has a rating of 1.58 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedBox most frequently mention customer service, free movie, and credit card problems. RedBox ranks 190th among DVD sites.

  • Service
    46
  • Value
    45
  • Shipping
    15
  • Returns
    30
  • Quality
    35
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
1
Negative
21
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Realized the mistake and called customer service to find out how to return the movie properly.
How would you rate RedBox?
Top Positive Review

“Excellent Customer Service!”

Tony V.
4/17/23

Susan T provided me with excellent customer service! She was very patient and listened to my issues then clarified how things would be resolved!

Top Critical Review

“Very upset customer”

Sandra F.
1/8/24

I am extremely annoyed. I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this. I will NEVER use this company again. They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want. I USE.1 now. WHY would I want.025?

Reviews (187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58)
Thumbnail of user Babalubakidz
1 review
0 helpful votes
January 8th, 2024

I am extremely annoyed.
I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this.
I will NEVER use this company again.
They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want.
I USE.1 now. WHY would I want.025?

Tip for consumers:
I wasted $130 on something I will never use and customer service did nothing to help

Products used:
I wanted Tretinoin .1 I did not receive that

Service
Value
Shipping
Returns
Quality
Thumbnail of user teriv51
1 review
1 helpful vote
January 31st, 2024

Do not use Redbox! I rented 4 movies, returned 2 same day, 2 following morning well within the time frame. Was charged over $19 five times and just recieved "final charge" of $165.62. That's over $38 per movie! There is no person to talk to, emailed daily since 1/15/24 (it's now 1/31/24) and never recd a response!

Service
Value
Returns
Quality
Thumbnail of user jackiew630
1 review
1 helpful vote
February 16th, 2024

I had an extremely disappointing experience with Redbox's customer service, which I consider one of the worst. Despite not receiving my package, I reached out to Redbox five times to inform them of the issue. Their response was limited to just two emails, sent a week apart, in which they merely suggested I check with my neighbors or contact the post office to locate my package. Redbox's approach to handling customer issues is highly unprofessional and shows a lack of proper customer support. After receiving no assistance from them, I requested a refund, which they outright refused. Be cautious of these scammers; their only interest seems to be in taking your money, not in providing any real support.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrab3807
1 review
1 helpful vote
January 10th, 2024

Unable to return video. No reply to emails sent charged for video Lack of communication, no answer on emails. No person to talk to no return phone call

Thumbnail of user sdhs
1 review
1 helpful vote
December 12th, 2023

Be aware Resbox has NO customer svc only email so If you need assistance you are SOL Emailed 11/22/23 to let them know dvd stolen out of car( it was not late it was day of return) Offered to buy NO response until 12/5/23 wanting cc # name for verification then promptly charged cc $44 for a $7.99 DVD they sell keep in mind a customer 6-7 yrs no issues If they have your cc# they will abuse it.

Thumbnail of user jimk998
2 reviews
13 helpful votes
June 5th, 2022
Verified purchase

I stream all of my TV channels and movies, I use several different sites but only have a problem when trying to watch a Redbix movie? To even hear the movie I have to set thee volume to max 100 then if it is a free movie with commercials? The ads are horribly loud!
Out of every site I stream from? The normal volume level is set@ 18.
Called customer service and couldn't understand what they were saying because of the heavy accent but all I got was? I don't know sir? Maybe try to delete everything and try again...

Thumbnail of user martinferreyra2001
1 review
1 helpful vote
February 11th, 2024

Do not rent anything from them I got 1 movie and I had to keep it for 3 more nights extra getting charged $8.00 + taxes per night because NONE OF THEIR STATIONS WHERE WORKING. The third night I had to drive to 3 different locations (12 miles in total and 2 hours of my time) to return the movie. DO NOT RENT FROM THEM

Products used:
Movie

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericab629
1 review
2 helpful votes
October 29th, 2023

If I could give it zero stars I would. This piece of $#*! company over charged for piece of $#*! movies that either don't play at all or are just terrible movies to watch. Took the last bit of my money for not returning an $#*! movie! I returned them so if they keep taking more of my money they can go ahead and get sued. I'll stick to Netflix and other streaming services, redbox is a dying company anyway and I'm sure they'll hopefully go bankrupt soon so enjoy my money! Glad I could donate to your charity.

Service
Value
Returns
Quality
Thumbnail of user lindaw3720
1 review
0 helpful votes
October 14th, 2023

I payed for Lexapro and Hydrozine on the same day Oct 6 th. 25.00 for Lexapro. 20.00 for hydrozine. Got the hydrozine Monday the 9 th. No Lexapro. I call customer service. First they tried to tell me I had no refills. After this month I had to see a provider for more. I never got month 2 Lexapro and was told they would expedite it to my by today. Still haven't got it. It's hard to come off anti depressants like that! I hate being lied to.

Tip for consumers:
Just wish I could find one company that would send my Meds on time?

Products used:
Mental health appointment

Service
Value
Shipping
Returns
Quality
Thumbnail of user lkmsuburbs
1 review
0 helpful votes
February 23rd, 2024

They advertise movies that are not available at Redbox, go OnDemand,what a joke total waist of time don't waste yours.

Thumbnail of user markd3526
1 review
1 helpful vote
September 18th, 2023
Verified purchase

10 days later, no response back from them when they said it would be 48 hours. I'm receiving marketing emails from them, but nothing else. Wasted money.

Products used:
None.

Service
Value
Thumbnail of user brianc3619
1 review
1 helpful vote
July 28th, 2023

Redbox will rip you off if your movies are stolen. I rented two movies at a Walmart and accidentally left them behind in the shopping cart. When I realized and returned 20 minutes later, they were gone, someone had taken them. Redbox charged my over $80 for these two movies. If I had purchased these movies new, they would have cost around $35. This should be illegal and seems like a class action lawsuit waiting to happen.

Products used:
DVD rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandram2433
1 review
0 helpful votes
March 4th, 2022
Verified purchase

I ordered two ice cream makers in October of 2021, It is now March of 2022 I have never received the items I have emailed customer service at least 5 times. Rad box does not get back to you and their tracking numbers do not work, Does anyone know how you get your money back from this company? WORST COMPANY SERVICE EVER!.

Tip for consumers:
do not use this site

Products used:
I NEVER RECEIVED MY ORDER ALMOST 6 MONTHS NOW

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyphoenix6
1 review
0 helpful votes
August 17th, 2023
Verified purchase

We rented a movie online. Was given no info on how to get the movie from the machine. I had to google it. Ended up being very easy. Then went to play the movie, it would not work after the first 5 minutes. We got a new promo code for another movie. But was inconvenient. So today we rented another movie. The movie was horrible quality! Very grainy, with several pauses. It also did not fill our whole TV screen. I did try to adjust that. Didn't work. Not impressed. They need better quality control!

Products used:
Movies

Service
Value
Returns
Quality
Thumbnail of user robertb6462
1 review
0 helpful votes
April 30th, 2022

The title says it all 45 commercials, we counted them, on an 89 minute movie. Pitiful! This has so disgusted us that we will not even rent from the kiosk anymore!

Products used:
Redbox streaming movie! Why all the stupid questions? Is this site ran by bots? Elon Musk buy this site and make it legitimate.

Service
Value
Quality
Thumbnail of user sharong821
1 review
9 helpful votes
December 20th, 2020

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price.

I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution.

Sincerely
Sharon Godwin

Thumbnail of user wonk9
1 review
1 helpful vote
July 7th, 2023

I called Redbox customer service to have a reservation cancelled and within 20 minutes after talking to them someone used my brand new Visa card information to order food from Jamaica cook shop 3 times located in mesquite tx. It seems to me that someone at Redbox is the culprit since I did not make any other transactions and the card is only 2days old.

Thumbnail of user gregl969
1 review
1 helpful vote
September 2nd, 2023

Machine malfunction and no selection. A dying business. Who would uses this service now days They make you write a book on the review.

Thumbnail of user craigw669
1 review
0 helpful votes
May 19th, 2022

Red box is sure to be the Blockbuster example of corporate failure for this generation. Promo codes don't work. Promos don't populate online or streaming accounts. No chat function for customer service. Tv app isn't clear with which movies honor which promotions until you go through the hassle of entering information. Sell your stock now.

Tip for consumers:
Go use Netflix

Service
Value
Quality
Thumbnail of user avemugrad5
1 review
0 helpful votes
April 17th, 2023

Susan T provided me with excellent customer service! She was very patient and listened to my issues then clarified how things would be resolved!

Service
Shipping
Thumbnail of user cherylp1075
1 review
2 helpful votes
March 25th, 2023
Verified purchase

Overcharge you when a movie is supposed to be free. The charges are extremely confusing. Then when you call to fix it, you can't hardly understand what customer service rep is saying.

Tip for consumers:
Don't use this service.

Products used:
Rental Movies

Service
Value
Returns
Quality
Thumbnail of user traceyh35
5 reviews
9 helpful votes
April 3rd, 2017

Now that there are no brick-and-mortar movie rental places in my town, Redbox is the only option to rent DVDs. I like the per-day charge, the ease of rental and return, and the fact that I can easily locate the movie I want and reserve it at nearby Redbox.
The only thing I would change is the variety of movies. New-releases are great, but I would live to see some options for older movies or television series.

Thumbnail of user tl361
1 review
1 helpful vote
April 5th, 2023

Update: I've noticed the dishonesty in this company as they delete your Google Play reviews, save their image and not their customer.

The original concern:The customer care team could use a lot of work. When reaching out to their *******@redbox.com email, the team doesn't acknowledge your inquiry. I waited two weeks for a response and have attempted a 2nd email and at this point nothing. It shouldn't take 2 emails and an app review to receive a response. I would rather spend my money somewhere else at this point.

Service
Value
Quality
Thumbnail of user racheald9
1 review
1 helpful vote
February 9th, 2022

I rented 2 movies from Redbox, I returned them the very next day. I received an email stating that only one of my movies were returned and I will be charged until the second movie is returned back to Redbox. I called customer service to figure out what the problem is because I already returned both of my movies. I called customer service a total of three times, and every time I would try and speak to them about my issue they would hang up the phone. Very disappointed and I will not be renting from Redbox again

Thumbnail of user muffyw
18 reviews
75 helpful votes
January 29th, 2023

While you can rent online on demand or at the kiosk, the code they gave me when I signed up doesn't work. Additionally, the kiosks touch screen is so dirty most places, you can't get the cursor to move and you won't want to touch it without gloves. The rental prices are good but the kiosks are treacherous. You can see the thick layer of grease and fingerprints all over the screen. It's unsanitary. Made me not want to take anything home anyway, who knows how sanitary the discs and cases are. When I tried to rent using my code online instead, I just get error messages. Ended up using another rental service.

Tip for consumers:
Okay for an occasional rental if you plan to rent using your laptop. You can’t stream from Amazon fire stick, and the Redbox app glitches a lot and are up so much background data that I ended up deleting it.

Products used:
I didn’t, I only used the free version because the codes they sent me don’t work

Value

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About the business

Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.

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1.6
187 reviews
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