• RaveReady

RaveReady

Overview

RaveReady has a rating of 2.73 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RaveReady most frequently mention customer service, tracking number, and credit card problems. RaveReady ranks 3rd among Clubwear sites.

  • Service
    36
  • Value
    29
  • Shipping
    34
  • Returns
    23
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
See all photos

What reviewers want you to know

Positive highlights

  • Their online chat customer service is beyond excellent!

Critical highlights

  • My next move will be contacting the fraud department at my credit card company to report this.
How would you rate RaveReady?
Top Positive Review

“Cool glasses”

Clint P.
12/1/21

Thanks for fast shipping of glasses for my son, wanted to say that they are not original but I am ok with the price and quality.

Top Critical Review

“Never received full order.”

Kelly P.
9/20/22

I ordered three items that stated they were shipped first class/priority mail 1/8/22. I received two items three weeks later. One item was the wrong size, and the missing item has never been received since. The item was out of stock shortly after and has now been removed from their website. Customer service will not respond over the course of 8 months since this incident. & my bank won't allow the dispute so I guess take your risk!

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) credit card (12)
Thumbnail of user kellyp1142
1 review
0 helpful votes
September 20th, 2022

I ordered three items that stated they were shipped first class/priority mail 1/8/22. I received two items three weeks later. One item was the wrong size, and the missing item has never been received since. The item was out of stock shortly after and has now been removed from their website. Customer service will not respond over the course of 8 months since this incident. & my bank won't allow the dispute so I guess take your risk!

Service
Value
Shipping
Returns
Quality
Thumbnail of user apapetsas
1 review
0 helpful votes
April 11th, 2023
Verified purchase

Placed an order, no communication for over a month. This is obviously a fraudulent site. I've had to dispute the charge and reporting them

Service
Value
Shipping
Returns
Quality
Thumbnail of user mindys179
1 review
0 helpful votes
April 2nd, 2023

Ordered on 12/12 as a Christmas gift. The item has been in "10 Day Crafting Period" since 12/27. I have attempted to contact them multiple times, they have yet to respond. No phone number no actual email address, really not much information at all.

Tip for consumers:
Do not order, it's a scam!

Products used:
Did not receive the swim trunks I ordered and can't get a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user dw686
1 review
0 helpful votes
December 8th, 2022
Verified purchase

Save your money, don't shop here.

Ordered a product back in August '22, it is now soon to be January '23, no response from customer service. Also paid for first class delivery.

Tip for consumers:
Don’t use this site

Products used:
None arrived

Service
Value
Shipping
Returns
Thumbnail of user janelles136
1 review
0 helpful votes
February 22nd, 2023

I placed an order and never received it, contacted customer service 10+ times with no response. There is no phone number listed. This site is a scam.

Tip for consumers:
Don't shop here

Service
Shipping
Thumbnail of user leeannl4
1 review
1 helpful vote
November 8th, 2017

I ordered something and asked for a tracking number about two times now and I need to know where it is because I have it delivered to my work. They emailed me back the first time, the second time they did not respond. You should have tracking numbers attached to the packages sent out.

Thumbnail of user georgiaw135
1 review
0 helpful votes
July 16th, 2022
Verified purchase

I've tried contacting this business multiple times over email and social media and I've had absolutely zero reply.
I've spent over $100 AUD and in 6 months I've had zero response.
Do not order from this site you won't get a refund or your goods.
You should be ashamed!

Tip for consumers:
Don’t use this site!!!

Products used:
2x pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user malloryy4
1 review
0 helpful votes
September 14th, 2022
Verified purchase

Do not order from this site! Emailed multiple times about my order, never once got a responce. They say they send out orders in 4 business days, well they don't! It took them 18 business days to send mine, and never sent me a tracking number, even after asking multiple times for it. Spend your money elsewhere, they suck!

Products used:
Rave outfit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellem3879
1 review
0 helpful votes
June 16th, 2022

I ordered a outfit for $73 it's been 2 months and never received my merchandise I have contacted the company twice no response DO NOT ORDER FROM HERE!

Tip for consumers:
Do not order from here you will be scammed

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenk715
1 review
2 helpful votes
March 19th, 2021
Verified purchase

Paid for a product and still nothing received three months later. No reply to emails. A complete con.

Tip for consumers:
Don't use it.

Products used:
LED Light Up Geometric Skeleton Mask

Service
Value
Shipping
Returns
Thumbnail of user clintp62
3 reviews
0 helpful votes
December 1st, 2021

Thanks for fast shipping of glasses for my son, wanted to say that they are not original but I am ok with the price and quality.

Thumbnail of user loun24
1 review
0 helpful votes
September 26th, 2020

I agree with Brad A and Oliver W - this place steals from people! I ordered three masks - two rainbow cloth tie on and one butterfly light up mask. I received an email saying that my order was being shipped in two packages. That was over two months ago! They have no phone number listed to contact them, only email. I have sent six and have had no response! I can't even get a refund! Bummer that they make a living out of stealing from Ravers!

Thumbnail of user jessicah571
1 review
14 helpful votes
February 24th, 2020

Well you've come to the right place! Their customer service is absolute GARBAGE and they don't refund returns despite their policy saying they do. They don't respond to emails, or any outreach on social media. I've filed a complaint with the better business bureau and my bank to hopefully get my money back from these thieves. Don't waste your time and SPEND YOUR MONEY ELSEWHERE!

Thumbnail of user myag18
1 review
0 helpful votes
March 1st, 2023

Ordered here back in 2020. Never received my order nor refund. Customer service never answered my emails.

Service
Shipping
Returns
Thumbnail of user morganb40
1 review
27 helpful votes
May 6th, 2016

First of all, their customer service basically doesn't exist. I emailed 4 times saying I needed my order shipped out by next week or I need to cancel my order if that isn't possible. I never received an email back, but 2 weeks later I received kind of a rude "k whatever here's your tracking number." type message and the tracking number didn't work. I actually did receive my item like 5 days after this, but the bag it was in was ripped in a few different parts and the item was wrinkled. You're way better off ordering from a company that gives half a $#*!.

Service
Value
Shipping
Quality
Thumbnail of user ashleyw776
1 review
1 helpful vote
September 11th, 2021

I ordered a pair of Demonia boots last November (2020) for my daughter for Christmas. I was informed there would be a wait due to Covid restrictions, blah blah, we were okay with waiting. Well in June we decided we'd waited long enough and reached out for a refund. No answer. I've never got an answer to this day nor a refund for boots that never came. I reached out to them via their website repeatedly. They did finally cancel my order but still no response from anyone nor refund. I'm disputing with my bank. I submitted a complaint with BBB and the case was closed cause they wouldn't respond! Proceed with caution!

Thumbnail of user kendrab158
1 review
0 helpful votes
March 9th, 2022

Fist their customer is NON-EXISTENT you never get a response. Second, their stuff is made for tiny twink girls and doesn't fit actual women's bodies--I am normally a size 8--average woman's body and their XL doesn't even fit me. DON'T buy from them.

Tip for consumers:
they suck, just honestly their shipping time is horrendous, their customer service is completely absent--i never got a response and their product is crap

Products used:
gold hot pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoles1879
1 review
0 helpful votes
May 7th, 2022

They will steal your money & never send you your item. Their customer service never responds back either. If you complain on their IG they will just delete the comment. Don't use!

Tip for consumers:
DO NOT USE, ITS A SCAM!

Products used:
I bought bottoms & they never sent them. I had to go to my bank to get the purchase removed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bunnyb2
6 reviews
8 helpful votes
August 15th, 2015

I like buying fluffies from RaveReady and have 3 pairs from them. The fur is nice. The only problem is the spandex they use for the bands. One of my pairs the bands are really small and I had a problem wearing them. Another pair had two different sizes bands and one was very tight while the other was perfect. On my third pair they were too big. I am more likely to buy from Etsy sellers for fluffies in the future because some sellers ask for your calf measurement while on RaveReady there is no option for that. The prices are fair for fluffies as well. I also bought some bottoms from them I and won't do that again. The crotch portion barely covered my bikini area and I was a bit worried about... uh... falling out of one side or the other. They fit fine in the hips but the crotch was pretty skinny. Processing and shipping takes a little longer than I like, but I am sure they have a ton of orders to process daily.

Thumbnail of user brada100
1 review
3 helpful votes
August 6th, 2020

This company steals from people. I purchased an item close to 3 months ago. After 1 month of waiting, I sent a message which said message was received with no reply. After another couple weeks I requested a refund with no refund and no reply. I have tried reaching out 2 more times since then, which all say they were delivered, and have never received a reply. This place is either a scam or extremely poorly managed. From what I have read, it has happened to hundreds of people. As far as I'm concerned, they are thief's.

Thumbnail of user kimt29
1 review
6 helpful votes
November 10th, 2014

So far I am NOT satisfied with this website. I ordered many pieces in which I've already been charged for and it's been way longer than a month. I tried to reach out in multiple avenues, and you are told on the website to not do this as it will delay your order. I don't know about you but I don't know ANY company that puts its customers last. I will be calling fraud out on the website if I do not receive response soon. You will never get anyone on the customer service line either.

10/12/15 I have ordered a few more times from this site, and they have fulfilled orders. Luckily there have been no more slip ups. So I will up this from 1 star to 3 for now.

Service
Value
Shipping
Thumbnail of user alaynag4
1 review
0 helpful votes
June 4th, 2021

I ordered a pair of Demonias back in October and I have been in contact a few times with the company through email, but as of late I emailed twice about a refund and I have recieved no response. In previous emails they were helpful and understanding and they updated me about my order. They also told me I can request a refund at any moment and that they understood if I did not want to wait for the boots to arrive. I emailed once in April about a refund, and again in May. No response. Super disappointed. (The attached photo is the last email I received from them in February. Very nice and understanding, offered refund, appears to be sorry about the long wait. Bummer that they don't follow up on refund requests.)

Thumbnail of user maresaa
1 review
0 helpful votes
December 20th, 2021

I'd give them 0 stars if I could. Bought a hydration pack from RaveReady and they never sent it to me! I've probably send like 5 emails to customer service. They say that a real person will email back within a couple days. Never got a reply. I NEVER MY BACKPACK OR A REFUND. DONT BUY FROM THEM!

Tip for consumers:
I wouldnt trust this site.

Products used:
none. never got anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrienned4
1 review
0 helpful votes
April 22nd, 2014

It is affordable compared to other sites. But you have to contact them through the chat online. The phone is never available for help =[ A lot of the items are back ordered, so i recommend chatting with them to make sure your item is in stock.

Thumbnail of user joshuah394
1 review
1 helpful vote
October 19th, 2020

Ordered diffusers well over a week ago paid for Express shipping and it still hasn't showed up and the email is no longer active

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From the business

Rave clothing for kandi kids and festival fashionistas around the world! With a huge selection you'll find your complete rave outfit with all the LED gloves, hydration bags, pasties, booty shorts and accessories that you need to rage and recover.

Company Representative

Thumbnail of user raymonds32
Customer S.
Typically does not respond to reviews

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2.7
458 reviews
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