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Claim Your BusinessRakuten Inc has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Rakuten Inc ranks 466th among Marketplace sites.
I am disappointed with the distribution. I bought two shirts and a day after that a customer service from rakuten called me for the confirmation, then I got an email for confirmation and said that they would send my orders. However, I waited for a week but my orders were not delivered so that I called the customer service for an explanation and they gave me unclear explanation. Then a week after that I got a call that the orders were out of stock and they offered me for refund. Still, I had to wait for a week for the refund until I called them that the refund was not delivered yet. I am disappointed that they are such unprofessional they didn't tell from the beginning that the stocks were available but then they said that the stocks were out.
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Setelah di browsing ternyata memang banyak kasus seperti yang adik saya alami kepada rakuten.co.id.
Antara lain: http://majalahict.com/berita-513-pemerintah-harus-tutup-situs-belanja-online-rakuten-.html dan http://www.kaskus.co.id/thread/525f88b90e8b46b36c*******/yang-mau-belanja-di-rakuten-indonesia-mikir-mikir-dulu-deh dan http://www.suratpembaca.web.id/detail/2847/Penawaran_Rakuten_Menjebak.
I am disappointed with the distribution. I bought two shirts and a day after that a customer service from rakuten called me for the confirmation, then I got an email for confirmation and said that they would send my orders. However, I waited for a week but my orders were not delivered so that I called the customer service for an explanation and they gave me unclear explanation. Then a week after that I got a call that the orders were out of stock and they offered me for refund. Still, I had to wait for a week for the refund until I called them that the refund was not delivered yet. I am disappointed that they are such unprofessional they didn't tell from the beginning that the stocks were available but then they said that the stocks were out.
The official Twitter of https://t.co/xLW7DBs7Nb (USA). Tweet@AskRakutenUS for customer support. Tweeting #RakutenUS
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