Qype.co.uk Reviews
WEBSITE:
TOPICS:
CONTACT:
8 Reviews for Qype.co.uk
All Reviews
▼ Sort by: relevant
I used qype to advertise my 2 sites. Initially i was a free member and then their sales manager kinda convinced me to join on 1 month's trial as paid premium member.It was agreed that after the end of month, we would review the situation and see how the advertisment has worked for me in terms of visitors to my sites and sales as a result. I was to continue with the payment further for minimum 6months term after this end of month review or to cancel the further payments depending on the results. Unfortunately qype ad got me only 2 visitors to my site in the whole month and at the end of the month i cancelled my direct debit with them. They called me up and maintained that i made an agreement with them for a year and not 1 month and they want money for the whole year instead. The sales manager had failed to write the real 1month trial in the agreement and they never really sent me any written documents. Theyre now chasing me for the collection of the whole year of payment which I shouldn't have to pay. So beware that their sales managers will say anything to just get you signed up and will not actually document it and then you will get charged for whole year instead. Very unprofessional company. Apparently they saw my review here and decided to just cancel my membership and forget bout the money and wanted me to delete my review here. So ive changed my rating now to a little more positive than initial.
I signed up for a free listing like so many other people on here.
Qype then called me and sold me a premium listing on the pretence that I can cancel at any point if I'm not happy.
Two weeks later when I tried to cancel - Qype told me I am now in a 6 month contact and that I owe them £300 and that the person that sold me the premium package no longer work there.
I have sent numerous complaints and made numerous calls requesting this to be reviewed and investigated and no one gets back to you - if this is how their customer service works I am glad I am cancelling - well that is when they eventually call me back!!
This is appalling service!!
Hi,
Really sorry to hear that you're experiencing problem to reach our customer support. The B2B team is also here to help. In order for us to look at your account and get the appropriate person to call you asap, we need more info.
Can you please send us an email with your name and link to your Qype listing at qypeforlocalbusiness@gmail.com and we'll take this as priority.
Thanks,
The B2B Team
Hi again,
We've actually found your Qype listing by looking at your Twitter account so we’ve been able to look into it and understand the situation.
The customer support team just informed us that they've received your complaint letter last Friday and the person in charge is back from holidays tomorrow.
They will look at your account as a matter of priority tomorrow and contact you.
Please do not hesitate to email us at the email address above if there’s any problem.
The B2B Team
To cut a long story short AVOID QYPE LIKE THE PLAGUE!
I had a free listing with them in August 2011 and within days I was contacted by one of their sales reps called Martin Farquharson who chatted to me for 40 minutes about why I should sign up for a premium listing with them. He offered me the package for £45 per month (they seem to make up prices as they go along, don't be surprised if you paid more or less than I did). I told Martin that I would only sign up if he could guarantee that I would make at least the £45 back per month. He told me that he was 'very good at his job' and I would see a big increase in customers. Martin told me he would be my 'account manager' he was wrong, he's simply a sales rep.
For the first month, nothing happened, no customers not even an extra hit on my site, I contacted Martin who isn't great at responding to emails and who then told me that he was going on holiday for 2 weeks. I then telephoned Qype to be told that somebody would ring me back, I waited hours and nobody did UNTIL, I had a whinge about it on twitter. Later that afternoon a chap called Benjamin Digby telephoned and offered me a couple of extra services on my package to help performance. At the end of the first month I paid my £45 but I was still seeing no effect. After several ignored phone calls and emails telling Qype that I wanted to complain I cancelled my direct debit, this is when you see a reaction.
I then received a voice mail and an email from John Moroney the Accounts Receivable Manager who wanted to know why I hadn't paid. I didn't bother responding to either message as this seems to be what you do when dealing with Qype, everybody ignores phone calls and emails.
I then received a threatening letter from Sharon Hewes, Finance Manager who told me if I did not contact them within 7 days, my bill for £45 would be passed to a collection company. I don't know any collection companies that get out of bed for £45 nevermind go and chase them up but if it makes Sharon feel important then let her get on with it.
I decided to telephone Qype to sort out this farce once and for all. I spoke to several different people, none of them seemed to know what the other was doing, client services told me that my package had now been cancelled and I was no longer a customer, so why chase me for a payment for something I didn't receive?
Nobody would return my calls in finance, Sharon disappeared to Germany for a week, John hides behind his computer and won't let anybody forward calls to him, a bit cowardly if you ask me.
So to conclude. Qype couldn't run a bath let alone a company. The whole company is built on lies, bullying and people who hide behind their computers and each other and don't reply to telephone calls or emails.
They are quick enough to take your money but are spineless in actually dealing with customer complaints.
Want to advertise your business? Next time, you're in a public place try using telepathy to pass your message on, chances are it'll work better than Qype.
David
The Fake Tan Company
I too had a free listing, and then was called by one of their reps who offered a premium listing for €67, with a load of statistics of the number of searches that qype users were supposedly using, and that I would be exposed to all of these visitors. He promised that he would really work hard to keep my business, and a lot of other promises that were little more than a story to get my credit card details. Well, after a couple of weeks, I looked at the stats, and was surprised to see zero clicks, and very few views of my "premium" listing. I asked for help, via the online support form, and also tried calling - a black hole of one way communication. Then I was billed another €67 a month later. I logged in to the account to see that the stats had not changed at all, and there was no way to cancel the account online. I then called and hung on for ages before I was informed that it was "in my contract" that I had to pay for a "minimum of 6 months". Sure enough, it was there n the terms and conditions, but I was not pleased. In order to cancel the contract, you have to send it in writing, signed (I was able to send a scan of the cancellation letter via email). Strange how this was not required to sign up - all I needed to do the was click on a link to agree to the (very one sided) terms and conditions. I'd strongly advise any small business not to advertise with Qype. They do not deliver anything at all that they promise. In order to get anything of value from them, you need to recruit your customers to post positive reviews of your business on Qype. Why bother advertising then? Doing this with a free listing would work just as well. But I'll get my customers to post positive reviews on my own website, thanks very much. or Google Places, or somewhere else that gets web traffic, and is ranked in the search engines. If you are a consumer looking for an honest review of a local business, be very wary of trusting anything you read on Qype. They started by paying people to post reviews (they got 11M in start up funding) so you can ask yourself how trustworthy the reviews are. Stay away from Qype.
I listed my company on this directory under a free listing, the same day one of there sales reps called regarding the premium listing I told them I didn't want this service they basically bullied me until i took the listing. I have never felt so intimidated by a salesperson and and sent a letter of complaint cancelling both the free and the unwanted premium listing.
did you manage to get your listing removed?
Liars and Cheaters!
They called me up asking me if I was interested in a Premium listing, I said no. Then the next day I check my Business listing and theres an evil nasty review on there!
I wouldnt put it past them to have given me a FAKE bad review out of spite as I was quite firm abou tnot wanting their services.
Not only that but someone has been setting up numerous listings of my business and the same user went on to post evil reviews about me! Its obviously an attempt to discredit me.
I find it incredible that anyone can set up a business listing in Qype with nothing to back it up, even a scan of a utility bill which is what Facebook requires.
Fake reviews, crap customer service and the fact that they themselves are happy to post fake reviews - what a disgusting company. I hope they go down the plughole.
Ive emailed them all my complaints, and will see how they respond (IF they respond). Im so angry I would even like my listing to be taken down rather than abused!
Just found out they refuse to delete your listing! Is this against the law? Surely if I refuse you permission to list my business you have to obey that? http://www.qype.co.uk/forums/4473/topics/24659-I-want-to-delete-my-account-on-Qype
1 star is still too much for them. They are nothing more than a SCAM company.
Visit http://antiqype.blogspot.com/ and leave your story there.
I totally agree! I rang them up to complain and got told the managers were in a meeting but would call me back. Its now been 5 hours. In a meeting all day? I dont think so...
Salesman will say anything to make a sale! I was completely miss sold by qype they fed me a load of promises they couldn't keep!!
When i tried to cancel they made it as hard as possible, they said i was in a contract and i had no chance of canceling. If you post your complaints on enough forums and review sites they will come and find you and finally speak to you!!
This company is absoutely disgusting and i can't believe they are still trading!
I managed to cancel my account and get out of the contract- so they obviously admit fault!!! I am still seeking a full refund as they have done nothing for me!! I will not let this go and I want to make sure people know about this immoral company- they have a licence to steal. it must be stopped!!!
Please people visit http://antiqype.blogspot.com/ I want to get as much feed back as I can. Once I have enough information I will be getting in touch with watchdog.
This company is built on lies and empty promises and I think they really should be stopped. The company branch, at Crawley, were that bad they have closed them down and removed all sales reps. Tis is where I did my 'business', but even still they don't believe I am entitled to my money back or even allowed to cancel.
So again please register your story at http://antiqype.blogspot.com/ and lets get them sorted once and for all.
Q&A for Qype.co.uk
Link to Qype.co.uk Reviews:
Or share via social media
Qype T. Hi Kumar M,
Thanks for your feedback. I can only apologise for the bad experience you had with us. We do not offer a month's trial on our Premium services and I'm sorry this has been wrongly communicated to you. I can see this issue has now been sorted out for you and the Premium on your account is now cancelled. Please don't hesitate to contact us again if you have any further questions.
Thanks,
Qype Team
Kumar M. Ok cool...:)
Simon M. This has happened to me. They said they would advertise my site in 75 areas around london which never came to only two and it was the areas i did not want. The sales rep will never call me back after millions of calls to him. There was ment to be a 1 month trail as agreed over the phone but when i call them now they say 6 months. What a bunch of con artists. I warn everyone never use. I will be making a website about them and blogging everywhere unless they sort it out.
www.funeraldirectorslondon.org
Kumar M. Simon the qype team have got a profile on here as well since I reviewed them. Just do your review bout them on here and they will get back to you. You will find they will be nicer after the review. I think the sales people can neva be trusted most places nowadays. They sorted it out after I placed the review here cuz otherwise they said they would chase me for 6months billing via debt collectors for something which I neva should have had to pay in the first place. But now theyre ok with me and pretty friendly. Qype is supposed to be like one of the good ones of UK but I think their sales team is unprofessional and will speak anythin to get the sale. I was happy bout the fact that my site was on google first page for the month so they do keep their promises I guess. I spoke to guy called Harry (account manager) and he kinda was nice bout it and offered me premium deal for less price for the inconvenience. So not all are bad there. Wish they could sort out their sales people. Will tell you the sales guy dealing with me was so unprofessional, he cut my phone when I just had joined and I called them back and they said hes gone to pick up his kid from school. The man couldnt even say hes gotta go or apologise and he didnt even apologise next time I spoke with him. So its most def their sales team.
Qype T. Hi Simon,
Thanks for your message and I'm sorry to hear that you had the same experience. I talked with your Qype sales rep and I believe he gave you a call this afternoon to clarify the terms and give you more detailed information. I will follow this up again tomorrow morning. Don't hesitate to contact us, we have a "Business_Help" profile on Qype. I just sent you a contact request.
Thanks,
Qype Team
Jaco M. This is not an isolated instance I am in exactly the same boat here!! And you are not calling me back or returning my emails!!!
Simon M. This company should be shut down. Even though they said the confirmation email had been changed they would not cancel it. Bunch of scammers. We should go down there office.
Simon M. Looks like this happens to a lot of people its the same old story. We could put it on watchdog and see just how many people this has happened to.
Jaco M. I agree close these cowboys down! I did report them to watchdog. Hope every one does as well!
Kath P. Check their address, I cancelled after 5 months, told them I was cancelling via email and asked them to confirm their correct address, as my previous letter was returned to me from the Royal Mail as being un recognised.
I believe it to be a scam!! they also told me that BMW was backing them, I am considering whether to look into whether that fact was true, as no one has heard of them. If BMW backed them, they would be known of.
Kath P. I havent heard from them since I asked them to supply me with an address that was correct. I stopped paying over a month ago.
Qype T. Hi Kath P.,
Qype has moved from Great Castle Street offices over a year ago. May I ask you where you sent your letter? We are now in 95 New Cavendish Street, W1W 6XF. Let me know if there have been a problem with this address.
If you have other issues that have yet to be resolved, please let me know your business details as I can escalate to the Customer Support team and ensure they call you asap but we cannot do so without your business details so they know which account to look at.
Regarding BMW, we have indeed partnered with them and here is the press release that has gone out for more information: http://qy.pe/5RZyz
Thanks,
Qype Team