This website seems to be closed. Find similar businesses
  • ProKennel

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

ProKennel has a rating of 1.2 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ProKennel most frequently mention customer service, credit card, and tracking number problems. ProKennel ranks 443rd among Pet Supply sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • ProKennel billed my credit card, then after 20 days I contacted them and was told the order would arrive in 1-3 days.
  • I asked for the order to be cancelled if they had not shipped.
How would you rate ProKennel?
Top Positive Review

“I ordered online, received an e-mail response quickly”

desiree s.
6/30/13

I ordered online, received an e-mail response quickly. My item has been discontinued from the manufacturer in the size I requested and Allison recommended an alternative. Price was great, shipment arrived quickly and customer service was efficient and quick. Read the reviews after I placed my order, so naturally I was concerned. But, no worries... good company. Sorry for anybody who had a bad experience... my experience was terrific and have told others on the island about ProKennel.

Top Critical Review

“This is a fraud”

Elle P.
5/28/13

This is a fraud. If you have purchased something from this company with your credit card, as I did, it's best to cancel your credit card, file a disputed charge with your credit card company and then place a fraud alert with one of the credit score companies so that this "Allison" person (supposedly the owner) does not steal your identity. I have had the very same experience as everyone else and learned a valuable lesson. Check sitejabber or the BBB before you purchase online.

Reviews (41)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (8) order (36) customer service (9) 3 days (5)
Thumbnail of user ellep1
1 review
1 helpful vote
May 28th, 2013

This is a fraud. If you have purchased something from this company with your credit card, as I did, it's best to cancel your credit card, file a disputed charge with your credit card company and then place a fraud alert with one of the credit score companies so that this "Allison" person (supposedly the owner) does not steal your identity.

I have had the very same experience as everyone else and learned a valuable lesson. Check sitejabber or the BBB before you purchase online.

Thumbnail of user youram
1 review
0 helpful votes
June 19th, 2014

Wow, I can't believe I didn't see these reviews before I ordered from this shady website. I ordered an expensive dog crate cover for the crate in our LR. A few days later, I realized I really don't need it, so I emailed (first method of contact listed on pro kennel site is the *******@prokennel.com address I used) and asked for them to cancel the order. No response. A few days after that, I finally got the order confirmation (wtf?) so I emailed again. No response, so I called. The service reps are *horrible*. I sensed they were trained to give people a really hard time when they wanted to return things. "Why, what's wrong with it" is one of the questions I was asked. "I just don't need it after all" was apparently not an acceptable answer. I was told the owner would call. She eventually did, and she was equally unpleasant. I played phone tag for a few days, and had more unanswered emails and more defensive customer service reps, and finally I decided to just file a complaint with the BBB. That got her attention and I had my money back within an hour.

Thumbnail of user cw23
1 review
1 helpful vote
October 19th, 2012

I wish I had read all these reviews before submitting an order through this site. I know I won't be doing this again. It was odd because initially I felt that the customer service was good - the response was good and the customer rep Allison, gave me information I require, not once but twice. She said I would get my package on the following Thurs/Fri (giving the impression the latest would be the Friday). I then contacted her once again after I placed my order to confirm this and she verified this again. I found out later that the shipment would arrive later, making it impossible for me to collect (I'm from out of town) and when I tried contacting another rep, Angela, I suddenly got a long distance call from Allison while I was still on the customer service chat box! She was abrupt and defensive from the the get-go, claiming that this was FedExs responsibility and that they had no control over what happens after they ship it out. Granted, I understand that, but I told her she should not have informed me TWICE that I would get it by Thurs/Fri. It's because I thought it would arrive in time that I purchased the product! Then she said, just go to get your shipment next week then... like she knows what it's like for me to arrange my work schedule, day care etc. to get down there?!? She said all US customers know that arrivals are just estimates. So, now it's a jab at people from outside the U.S.? She really should have just said, "Thur/Fri but it's just an estimate, it could arrive later because it's all up to FedEx..." which basically what she just told me on the phone. What the@&#%? If that wasn't enough, she even said, "I don't know what you want me to do..." I said basically said I order online all the time and I don't have this problem when another company tells me when to expect a product. Being a customer rep, it's not service and it's not helpful, to tell a customer... basically, "tough luck, not my problem"... I told her I know for next time and decided to put this review online too because of how she handled that call.

Thumbnail of user francesa10
1 review
2 helpful votes
September 5th, 2013

I ordered pills for my dog on 8/25. It's now 9/5 and I still have not received them. I was just about to dispute the charge with my credit card and I received a call from them that the order would be here by the end of this week. Seeing will be believing. They billed my credit card on 8/25, charge hit like a lightening bolt, pity their service doesn't.

Thumbnail of user kaylab7
1 review
0 helpful votes
April 9th, 2013

I wish I had read reviews before I ordered from here! Horrible! I ordered a collar from here 3 weeks ago and still have not received an email or anything saying it has shipped. I called today and the lady kept calling me sir (I am a girl in her twenties with a high pitched voice.) She said she would try to find the tracking number and email it to me. She hung up really fast before I could reply or ask anymore questions. She then sent me an email saying the same thing but NO TRACKING NUMBER! I am now trying to cancel my order!

Thumbnail of user mardab
1 review
1 helpful vote
April 18th, 2012

Do not purchase anything from this company! My Paypal account was charged before my order was even processed. I called Paypal to cancel my transaction and they decided to open up a dispute on her immediately. A few minutes later I was called by the owner of this website. She didn't even introduce herself, she started yelling over the phone "WHAT IS GOING ON!" the conversation was unprofessional and she was escalating and aggressive. I then told her I wanted a refund without any further discussion and she hung up the phone on me. (rather slammed the phone down.)

Thumbnail of user cindied
1 review
1 helpful vote
September 1st, 2011

I ordered 2 boxes of Zubin, a medicine no longer being made. I ordered on Monday Aug. 22 and received te first box on Sat. Aug 27 and the second box on Mon. Aug. 29. My dog really needed this medicine and now she will have enough for awhile.

Thumbnail of user donnap10
1 review
1 helpful vote
November 25th, 2012

Order product on Oct 19, two weeks later I called prokennel.com and I was sent an email saying I should receive my order in 1-3 days. One week later I called again, I got another email saying it was shipped and I would receive items in 1-3 days. One week later I contacted paypal (which I pd with) the items were finally shipped. DON"T BUY FROM PROKENNEL.COM, nothing but problems. 1800Petmeds got my order in 3 days Plus free shipping.

Thumbnail of user desirees2
1 review
0 helpful votes
June 30th, 2013

I ordered online, received an e-mail response quickly. My item has been discontinued from the manufacturer in the size I requested and Allison recommended an alternative. Price was great, shipment arrived quickly and customer service was efficient and quick. Read the reviews after I placed my order, so naturally I was concerned. But, no worries... good company. Sorry for anybody who had a bad experience... my experience was terrific and have told others on the island about ProKennel.

Thumbnail of user elenip
1 review
1 helpful vote
August 20th, 2012

Awful, awful, awful. This website is basically a scam. I was charged immediately for my purchase. However, it was only after a FULL MONTH that they shipped my product. Basically they didn't ship my product until after I complained. Their prices are good, but it's not worth it. Pay the extra money and go to a reputable website like amazon or petco.

(Note: I did not purchase anything that needed vet authorization, this was just a straight purchase and they still managed to screw it up.)

Thumbnail of user jamesm87
1 review
2 helpful votes
October 27th, 2012

I wish I had checked site Jabber before placing my order. ProKennel billed my credit card, then after 20 days I contacted them and was told the order would arrive in 1-3 days. (They obviously hadn't shipped the item.) The 3 days later I recieved a email with tracking numbers. I purchased the item for a trip and had to purchase the item locally because the shipped still hadn't arrived 24 days after billing my credit card

Thumbnail of user anthonyb5
1 review
1 helpful vote
September 25th, 2011

I normally do not do this however Pro Kennel has very poor service. I ordered the first time back in July and I gave them a break because it was my first order and my vet had to approve. I know my vet very well and he approved the script on a Monday and on Wednesday Pro kennel said they just got approval that day. Hmmm. Ok. So I ordered a refill last Monday 9.19 and it is almost 9.26 and my order has not even shipped yet. How can you have a business in 2011 and have such poor service. Too bad.

Thumbnail of user cherissew
1 review
2 helpful votes
July 24th, 2013

I ordered a dog bowl on 6/16/2013 and when I hadn't received it almost one month later, I emailed prokennel on 7/12/2013 asking when I would recieve the product. I didn't receive any response so I called on 7/18/2013 and the lady that answered told me that I would receive the item by the end of the week which I didn't so I emailed again on 7/22. The item arrived on 7/23; I thnk it was mailed out on 7/18 so had I never called, I probably would've never received my item although prokennel did charge my card immediately after I placed the order on 6/16. In addition, I want to return the item because it's too small, but I won't even bother since after reading the reviews and just this experience, it doesn't sound like I'll ever get my money back. I definitely do NOT recommend doing business with Prokennel. Not worth the headache... at all!

Thumbnail of user tomm100
1 review
1 helpful vote
July 26th, 2012

The company seems to be in a state of confusion. 3 weeks and our order has not shipped. Can not give any status. Do not use!

Thumbnail of user kimberlyh12
3 reviews
3 helpful votes
March 30th, 2013

I most definitely WOULD NOT order from this website. I've read the reviews and wish I had read them BEFORE I ordered from them. Their website says they ship within 2 to 3 days. They DO NOT. I ordered a special blade for my grooming shears and paid extra for expedited shipping because I had to have them to get my dogs groomed before taking them with me on vacation. I received an order confirmation but did not receive a shipping confirmation. Finally, after waiting 5 days, I sent them an e-mail requesting the status of my order. Two days later they responded, not with an explanation, but with a tracking number. They did not shipped my order until 8 days after I placed my order and then it was only after I inquired on it. Then, keeping in mind that I paid more for quicker shipping, they shipped it the slowest way possible and it took 5 more days for me to receive my order. Needless to say, I didn't get my blade in time and it cost me $200 to have my dogs groomed. I was furious and I told them so. They came back with a lame, insincere apology. I demanded that they refund the extra shipping costs I paid and they said they would but it's been 5 days and they haven't done it. This company is a joke!

Thumbnail of user marya92
1 review
1 helpful vote
May 24th, 2013

I too wish I had read the reviews prior to ordering from this company. I ordered a product on May 5th. It is now May 25th and have not received it. I called last week to inquire about my order and got an email in return saying that it would be here this week. It's friday late afternoon and still nothing. I just got off the phone with the "owner" of the company and she assured me that my product would be here "tomorrow." I told her about all the bad reviews and expressed my distrust in her statement. I requested a tracking number on my product. After a few minutes of the owner checking on this she learns that my product won't be available to even be shipped to me until June 6th. Had I have received a phone a call from this company explaining this and apologizing for the wait, I would have been happy to wait for my order; however due to very poor customer service, I requested a refund!

Thumbnail of user davidb133
1 review
1 helpful vote
September 21st, 2014

Ordered Joint Max on Feb. 6th. Paid with Paypal and account was debited on Feb. 7th. Didn't receive anything by Feb 19th, so sent email asking for tracking number and such. Got immediate response via email saying product would be here in 1 to 3 days, but no tracking number. Sent email on Feb 24th, and got phone call saying that their shipper had messed up order and that they would be sending it overnight. As of today, still have not seen it. Now I'm not getting responses at all from customer support. Have filed complaint with PayPal and have ordered product through Amazon. DO NOT do business with this company. I will be filing a complaint with the BBB and every other agency I can find, including the Postmaster General's office.

Thumbnail of user jennp4
1 review
1 helpful vote
April 24th, 2013

I wish I read the reviews before I ordered from this place. Thought I found a good deal on my dogs favorite toy. Placed an order for 5 of them on March 15th. Waited three weeks got nothing. Finally I contacted them and they told me that they didn't have any of what I ordered. Why on earth would you let anyone order something you don't have and don't even contact me to tell me you don't have it?! They offered to replace it with a similar product. Okay fine. A week passed. I email them. So do I expect a refund or a package? They respond with you will receive a package with in the week. Its been 10 days since that email. I emailed again last night. And I get "oh, that was scheduled for a refund"... WHAT the hell!?! Needless to say it was completely awful. Yanked around for over a month for nothing.

Thumbnail of user annac27
1 review
0 helpful votes
June 28th, 2013

Haven't gotten my order from over a month ago. They sure don't waste any time charging your card, though!

Thumbnail of user tammyl3
1 review
1 helpful vote
September 10th, 2010

Never received pet meds. Called to find out where my order was and they told me they would call back. Never heard from them. Called again the next day. Said that they were dealing with a new pharmacy and "If she could get off the phone with me - she would check with them" I was only asking her some questions for maybe a total of 1 minute. HOW RUDE. I ended up cancellling my order. L

Thumbnail of user carolynj2
1 review
1 helpful vote
September 7th, 2012

Ordered 8-23, no rx by 9-6, called and clueless customer service girl said her supervisor was handling this order, supervisor was not available, emailed Allison said to ship 1-3 days, emailed asking why the delay and no reply.If I ever get my rx I WILL NEVER USE THIS SITE AGAIN and shame on me for not checking it out first!

Thumbnail of user debib
1 review
2 helpful votes
March 27th, 2012

Another bad review to add to the pile. I ordered my dogs antibiotic March 17th, my account was charged the next day. 10 days later no meds received. I called Pro Kennel, spoke with Allison who sounded very busy and frustrated. She said she was the owner and would call the pharmacy. She would then email me a tracking number. I didn't receive the email. I am a patient person but really, 10 days and the process hadn't even started, thats too long. I ordered from another company. I then called my bank to have them dispute the charge. It was only then Allison got on the line and sent a tracking number. It looks like the package is ready to go but hasn't gone anywhere yet. I am going to keep my order in with the other company and see which one gets here first. This medication is over 200.00 a bottle. No more ProKenel for me. It's not worth the trouble.

Thumbnail of user disappointedo
1 review
0 helpful votes
November 26th, 2011

Ordered a non prescription item on 11/08/11, credit card was charged. Notified that my purchase shipped on 11/11/11 without any details on shipper or tracking number. As of 11/26/11 have not received purchase.

Thumbnail of user robertr26
1 review
1 helpful vote
November 14th, 2014

Orderd 10 days ago and haven't received product called and they could not give me any information and would not allow me to cancel I will never order from them again

Thumbnail of user cherylg2
1 review
2 helpful votes
July 19th, 2011

DON'T BUY FROM THIS COMPANY! I wish I had seen the other reviews before ordering medicine for my cat. I orderd and paid for the product in early May. By the end of May I still had not received the medicine. I emailed to find out when it shipped and was told they would look into it. Two days goes by with no response. I email again saying to cancel my order. They respond that the medicine has shipped. Two more days go by and I email again requesting tracking info. My cat needs his meds and he's almost out. A week goes by and still no delivery. Finally I receive the product and the postage stamp shows that the product mailed two days before, not when they stated that it mailed. I would never use this site again and hope no one else get reamed like I did. I had to buy extra medicine from my vet at their outrageous costs in order to get by until my shipment arrived.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about ProKennel?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ProKennel?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business