• Pro:Direct Soccer

Pro:Direct Soccer

Overview

Pro:Direct Soccer has a rating of 1.34 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pro:Direct Soccer most frequently mention customer service, next day, and football boots problems. Pro:Direct Soccer ranks 143rd among Soccer sites.

  • Service
    47
  • Value
    42
  • Shipping
    44
  • Returns
    36
  • Quality
    38

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Worst customer service I ever had, not interested to put things right when making mistakes.
  • Before I purchased a pair of mens football boots I was not sure of size.
How would you rate Pro:Direct Soccer?
Top Positive Review

“Great Company and Great Deals”

David J.
1/15/22

This is my first time buying from this company. After I ordered my soccer boots, I began reading the reviews. And I became very concerned with my purchase because of the horrible reviews. I payed for 2-3 day FedEx express shipping and my boots came in exactly 2 days. And the boots are perfect! I am extremely happy and satisfied with this company. Very fast shipping!

Top Critical Review

“No integrity, incorrect order, sham.”

Michelle W.
1/24/24

We ordered cleats, size 9 in Women's. They sent us a size 9.5 mens, then refused the return due to the mailing label on the box. Said they were worn which is impossible as they dont even fit! They're men's cleats. They kept our money. Will not use again. Be cautious

Reviews (223)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71) football boots (21) day delivery (12)
Thumbnail of user michellew2864
1 review
0 helpful votes
January 24th, 2024

We ordered cleats, size 9 in Women's. They sent us a size 9.5 mens, then refused the return due to the mailing label on the box. Said they were worn which is impossible as they dont even fit! They're men's cleats. They kept our money. Will not use again. Be cautious

Tip for consumers:
They do not refund and said cleats were worn which was false. Cleats were never worn as they sent us a men's cleat 9.5 instaed of a womens cleat size 9.

Products used:
Soccer cleats- they sent us wrong size- still no refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnk5955
1 review
0 helpful votes
March 12th, 2024

I have bought several pairs of boots from Pro Direct in the last few years. I am losing faith with them now. 2 pairs I purchased ripped at the front after being worn once and twice. They did refund me the pair I returned which was good service. I am in process of returning the 2nd pair. One pair were Nike and the other were DiaDora. Ripping after being worn once is just so unacceptable. Your firm need to look at the suppliers providing boots like that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewm3086
1 review
0 helpful votes
October 25th, 2023

I made a simple order on 2 October with premium service and payment for delivery by 6 October. That day came and went with no news. After a lot of unhelpful back and forth by email (no phones), they finally conceded on 25 October that not only did they not have the item in stock, but that there was no prospect of securing it from their supplier. It will now take 3-5 days to get a refund. (We'll see). A thoroughly unsatisfactory experience. Would never use again and regret not reading other reviews in advance. Would give no stars if that was an option.

Products used:
None

Service
Shipping
Thumbnail of user matts1736
1 review
0 helpful votes
March 25th, 2024

Possibly the worst company I've ever dealt with. Unfortunately you have to give 1 star to write a review but they dont deserve a single star. Ordered a birthday present for my son on 21/2/24.7/3/24 I email customer services about my order as I hadn't received it or any tracking information. 8/3/24 I receive an email "sorry you are returning your order..." however i never received anything about it being delivered. I went to the collection point, quizzed them and on further investigation my delivery NEVER arrived even though tracking showed delivery on 6/3/24. I contacted Prodirect the same day via chat with Casey (which i have the transcript of) and was told "Your order was missing your name upon dispatch so it was returned by the courier...provide your name and we'll redeliver as prority but the process will take 7 days...". This missing address issue was reinforced by David from the customer returns department though he covered up the school error of not putting my name on by stating "there was a delivery address discrepency". 17/3/24 still and again no communication so I make contact again and request a phone call. Over the next 2 days it was passed on to Rhys in the esculations department where I was told to provide a delivery address (scroll back up to the chat) which I did only to be told it had to be an Evri collection point. Isn't that on the order from 21/2/24? Was this order ever dispatched ProDirect? In the same time frame was offered a 10% off voucher which covered the cost of personalisation and delivery. They must have thought it was april fools with that offer as it was as funny as a fart in a lift. The last email was on the 18/3/24 now a week ago from Rhys telling me this will be passed onto the transit team and that neither him or customer services will be assisting any further and they'll be in touch in 2-3 days. They've never heard of Craig David because he got through a whole relationship in 7 days while these bone idle cowboys cant even get round to an email. Over £150 out of product and my son without a birthday present. Trading standards and anyother bodies is my next point of call #StayAway

Tip for consumers:
N/A

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeb1870
1 review
0 helpful votes
June 13th, 2021

I have now purchased 5 pairs of Jordan 1s from Pro direct and a football kit from Pro direct soccer. I have been very happy with every purchase and so much so that I have told friends about the site if they are looking for genuine Jordans at a good price. Only issue and it isn't really that a big deal for me, is that they send the trainers in their Jordan box and then just a bag. No protection of the Jordan box, which is a bit of an issue for my partner but not me.
It's not enuff of an issue for me to not want to save what I'm saving on Jordans by buying them from Pro direct

Thumbnail of user ds1393
1 review
0 helpful votes
December 1st, 2022
Verified purchase

The costumer service is based on the UK and have an outdated business model and bad costumer service. I paid for shipping to get my Jersey on time to watch my game and 3 days latter I was still dealing with customer service about crazy requirements. I don't need the product anymore and they still haven't refund my money. Plus once the order is placed there is no way to cancel it online and there is no valid phone number to call.

Tip for consumers:
Don’t use it!

Products used:
None. Never received it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidj2415
1 review
1 helpful vote
January 15th, 2022
Verified purchase

This is my first time buying from this company. After I ordered my soccer boots, I began reading the reviews. And I became very concerned with my purchase because of the horrible reviews. I payed for 2-3 day FedEx express shipping and my boots came in exactly 2 days. And the boots are perfect! I am extremely happy and satisfied with this company. Very fast shipping!

Tip for consumers:
Go for it! Very good deals and prices!

Products used:
Soccer shoes

Service
Value
Shipping
Quality
Thumbnail of user sanderb18
1 review
0 helpful votes
September 11th, 2020

Fout in de klantenservice, na 1 maand 6 noppen stuk. Wou het doorgeven hopend op een refund van mijn geld, is niet mogelijk. Zoals op de foto te zien kan je onder het vereist "selecteren" niets selecteren.

Thumbnail of user plantie
1 review
2 helpful votes
June 1st, 2023

Ordered some OC trainers, they turned up but didn't fit. Returned them that day, as you would. 12 days later I get the box back, with a pair of cheap swim/beach shoes (£5 max and the kind you find in beach towns) in the same box I sent them in….
Emailed to say, what is this, why have you sent me these?!

Email back from customer service is appalling and says they're returning what I sent to them and that they don't sell these type of shoes.

My reply was along the lines of are you joking!?! And that I returned what was sent due to poor fit. And the fact they're based in Devon and such swim shoes are sold there.

I've contacted my card provider who will get my money back despite the b/s from this business.

But as a person who has 300+ orders on Amazon alone per year, I've never seen this before.

Then you start to do some searches on the internet and wow just so many poor reviews, titled scammers for so many reasons… My card provider couldn't believe the amount!

Do not trade with this provider people, there isn't smoke without fire and regardless of quick same same responses on here (which isn't a reflection of customer service at all) they are as shady a business as there is. A bunch of cowboys/girls, who clearly look to take advantage of people who actually earn their livings honestly. They also remove either their surnames or respond with e.g. Neil P - again just another red flag!

And this review won't be altered without a full admission of a problem on their end.

**** From Trustpilot - as you can see another weak reply below… No investigation carried out, simple email response as I expressed earlier. Why would someone even write this if there was no validity in it?!
AVOID PEOPLE AVOID! ***

Tip for consumers:
AVOID - such a bad organisation - why would you risk it, so many bad reviews....???

Products used:
Shoes

Service
Returns
Quality
Thumbnail of user tamannathakur88
1 review
0 helpful votes
July 18th, 2023

DONOT use them, I have order 2 cricket shoes, their delivery was delayed and whenever I asked them about my product, they never helped me. They sent me the same email again and again. It take ages to get that courier. Now when shoes arrived to my place, custom asked for NZ$200. They should have mentioned somewhere on their site that people need to pay custom. This kind company should be closed or banned from the market.

Tip for consumers:
Very poor service and takes ages to get the product.

Products used:
Cricket shoes

Thumbnail of user mandym147
1 review
0 helpful votes
August 26th, 2020

I found my experience to be very positive. Easy ordering. Vast availability. Quick delivery. I would certainly use this company again

Thumbnail of user dineshp32
1 review
0 helpful votes
January 22nd, 2022

Football boot split after 2nd wear. Company refusing to exchange the boots or provide me with a refund. I will be lodging a formal complaint. Do not buy from this company, waste of money and time!

Thumbnail of user markb2909
2 reviews
5 helpful votes
July 24th, 2023

Try buy your boots direct from the suppliers, the after service is non existent at Pro Direct. They sent me my boots directly from Adidas and as they didn't fit I asked for a returns slip (None in the Box), and because technically they didn't send them you have to try and send them back to Adidas and not where you bought them from. Pro Direct are simply drop shipping items from suppliers. BUYER BEWARE.

Products used:
Football Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuarth238
1 review
3 helpful votes
May 23rd, 2023

I ordered my son a pair of boots from there website and paid £14 to sign up for express delivery i got a email stating that its will be here next day. 5 days later the boots still haven't arrived.you cant speak to know one so i had to do the live chat box in the bottom corner of the screen for the lady to say that the boots have been dispatched straight from Nike therefore they use their own delivery service so they cant help.
Well if i would of known that i would of brought them direct from Nike.Disgusting service

Products used:
None never arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrs514
1 review
3 helpful votes
November 5th, 2021
Verified purchase

Mailed my order to the wrong address despite me updating the website prior to my order with the new address. Then claimed it was my fault.

Serious data protection issues here, refuse to give a refund. Gave me cut and paste responses to two emails. Customer support on live chat ignored my messages after asking what the issue was then closed the chat. Can't wait for them to be shutdown, filing complaint with trading standards and ICO for their appalling conduct.

Tip for consumers:
That there customer service is poor and that they have data protection issues

Products used:
Nothing

Service
Value
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Thumbnail of user robertoc29
1 review
3 helpful votes
July 27th, 2017

After 15 years of good service I recently had a poor one. Ordered a jacket which was paid for via paypal and sent out to Australia in good time - no issues. One week later decided to buy a pair of boots using exact same shipping address, PDS profile/account and payment method (paypal). Order confirmation email received. No further shipment email or contact for 4-5 days so I inquired what had occurred. Was informed that the order had been cancelled as per an email sent to me - which I definitely did not receive at the time. Fast forward a week and an email is now received from the business protection section advising that there were discrepancies with my order and it had been cancelled. If I wanted to continue with the order and have my account un-suspended I would need to provide copious amounts of proof or pay via bank deposit. This is all well and good and I can respect the fact that fraud is out there and a major issue but given the boots I wanted are now out of stock indefinitely, the delays in the mystery cancellation mean that I can't actually get what I was after even if I do jump through all the 'security' hurdles... in hindsight the warning signs were there from the start as the photos of the boots mysteriously changed after about a week of being online to the proper version of them, all very strange indeed.

Thumbnail of user scottk107
4 reviews
13 helpful votes
April 27th, 2022

Never send your free gifts, customer service is a total joke, like there form planet Mars, total robots. Just try and save as much money as they can terrible company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholam21
1 review
1 helpful vote
October 31st, 2022

Purchased adidas predator edge plus in August £160 these have now started to come away at the seems. I was happy to sent these back but they were unable to tell me how long the issue would take to sort leaving my son with no boots.

Tip for consumers:
Don't buy them

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaunh20
1 review
1 helpful vote
August 4th, 2016

Order Rugby boots shoes from Pro-direct UK. Dispatch date was 20th July 2016 and received the shoes 28th July 2016 in Brisbane, Australia. They are legitimate and was able to customize the shoes with my name and country flag.

Thumbnail of user dawnt569
1 review
1 helpful vote
July 20th, 2023

Bought elite Nike boots, they cost £165 in the sale, within 3 weeks they had split, they refused to refund

Products used:
Football boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewn805
1 review
1 helpful vote
November 23rd, 2022

AVOID AVOID AVOID
Awful customer service. Ordered a full kit for my under 9's football team. They sent me the shorts and socks but no shirts, waited 2 months for them and was told the remainder of my order had been cancelled, tried to send the shorts and socks back as they are no use to me but was advised with it being after 28 days I now can't return them. Tried emailing and chatting on live chat but getting passed from pillar to post, no way of getting hold of them by phone. An unbelievable shocking experience.

Thumbnail of user damilolao
1 review
3 helpful votes
December 8th, 2015

So I just want to update you on the whereabouts of my package. The package arrived (thankfully) one day after the scheduled delivery date but i wasn't really fazed. The Hypervenoms came in the correct box and the correct size, and they look great! Even though I got my boots, I would not recommend this site to others because not all the items on prodirect are actually in stock. The ones that the do have are normally delivered as normal. The ones they don't have... you can fill in the rest.

Service
Value
Shipping
Quality
Thumbnail of user lindsayd121
1 review
3 helpful votes
July 3rd, 2021

I would not recommend taking a chance with your hard earned money and purchasing from this company. Sent back 2 minute worn cleats that were 230.00. Ordered the same size that fit before but these didn't fit the same. Amy will tell you that they were too worn to refund then the game starts.

Products used:
Soccer cleats

Service
Returns
Thumbnail of user coltonl1
1 review
4 helpful votes
September 4th, 2015

After ordering my cleats I got an email saying the order was rejected by the bank due to the address and name not matching. I just got a new card so I figured it wa my bad. I reordered my purchase with my old card name and still had the same problem. After contacting the bank I learned that the order went through and the company had taken money out for both orders but denied me and blamed it on the bank. I was pissed to say the least and emailed customer service. I had heard many bad things about costumer service but I had a reply in 24 hours and everything was cleared up with ease. I am now a happy customer as my cleats have appeared to be in transit.

Thumbnail of user staceyb541
1 review
0 helpful votes
January 27th, 2023

AVOID!
Do not order from this company. They take your order and then when you contact them after a week to chase as you have heard nothing are told that they have no stock and don't know when they will get stock.
Then when you say you want to cancel your order and be refunded, they refuse

Tip for consumers:
Pay by PayPal so at least you can claim money back through them

Service
Shipping

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From the business

Pro:Direct Soccer is the world's largest online football store, featuring football boots, trainers, kits, equipment & more. Pro:Direct Soccer is part of Pro-Direct Sport Limited, whose portfolio of online stores also includes Pro: Direct Running, Tennis, Rugby, Cricket, Basketball and sportswear fashion website Pro: Direct Select.

Company Representative

Thumbnail of user danb161
Customer S.
Typically does not respond to reviews

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