Your customer service is outstanding, never left a query unanswered! (in 146 reviews)
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I ended up not making it to my first motel while moving and was bummed I was out 80 bucks for it. I figured it was my fault, I couldn't call in the time required to cancel and get a refund. My mother happened to mention it on Twitter, not even bashing the company, they messaged her asking if she could share my information about the reservation. They refunded me the money and we didn't even ask for them too since we were clearly at fault. Every room I book is with them.
When I got to the Hertz counter in Albuquerque, not only were they rude to me because I had gone through priceline, but Priceline had not given them all my information (number of drivers, number of tires) I ended up paying double what Price line quoted me online.
My $307 rental went up my $325. Even taking off tax, that's $300 difference.
This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime. Pay more somewhere else- where customer service actually means something!
I went to Miami for a family vacation and decided to use wire for the living situation. When I booked the room over the phone The lady informed me that it was a four star room. When I actually arrived to the room it was a dormitory style room which had 12 people in one room which The lady over the phone forgot to mention Not only did she forget to mention that but she also lied about the rating of the room I immediately called Priceline back and was very upset because I was mislead she told me that they would get me a refund and it is going on 3 weeks and I have still not received my refund yet I would not recommend anyone not even a dog to book thru Priceline because they will lie to you just to get you to book with them and they don't take care of there customers AT ALL!!!
Although you can get great deals, they usually come with a catch like construction being done at the hotel etc.
The worst problems we've had is the higher rated hotels don't have amenities like free breakfast or internet, but the lower ones have a chance of not being the nicest.
I really wish they had amenity choices with the name your own price.
In October 2015 used an Express Deal through Priceline for a 2 1/2 star hotel. This was the highest ratings for hotels for this area. On their website they had 4 hotels with a 2 1/2 star rating(Hampton Inn, Holiday Inn Express,etc..). Well, the hotel we were given was not even listed on their website. When I contacted them was informed the this hotel was part of their "partner" hotels and that I was unable to change or cancel the reservation. In addition was told I should have read the fine print on the offer screen.
So arrived at the hotel. Can only say I have no way of understanding how this hotel could be rated a 2 1/2 star hotel similar to Hampton Inn, Holiday Inn Express, etc.. You could see light around the door leading to the room.
Needless to say, I will never use the Priceline Express deals again.
I am so sick of places like this that offer so called specials, only to rip them away at the last minute and push crap at twice the price down your throat. These bait and switch tactics are just begging someone to make an example of them! I just hope it gets reported as much as the crap with the schools so everyone learns a lesson.
I was shopping travel packages (hotel, air and car) today, October 22nd, 2015 for a six day trip from Newark, NJ (EWR) to Honolulu (HNL). I selected my package that included: Nonstop flights on Hawaiian Airline, Outrigger Reef Hotel & a midsize car from Avis Car Rental. I also added the trip protection plan @$53.00. The package total was $2288.39 which included the $30.00 per day hotel fee, taxes and other charges. As I was checking out, I noticed my airport changed from EWR to JFK. Luckily I caught it. So I went back and changed departing city to EWR went through the entire process of checking out again, I double checked the departure airport was EWR and clicked the "Purchase" button. I waited for the reservation to process. It did not give me the itinerary but instead a message that read: Here is your "Trip Number" please check back for itinerary. When I checked back, I was shocked to see that Priceline.com changed my departing City AGAIN to JFK. I called, explained what happened to the CS Rep. Who said, no problem, I can help you with that. Then he processed to tell me to cancel my flight only and to re-book. Otherwise there would be a charge to cancel the hotel & car. I said, but that would increase my travel price because it is no longer a package. He said that was all they could do, os I asked to speak to a manager. I spoke to the CS lead who told me the same thing. I then asked to speak with her manager and was told, "There is no one else you can talk to. All you can do is take down the business address and write a formal complaint." Of course, I am not the least be happy about this! Big Corporations just ripping people off left and right with no regard for their customers whatsoever. Now I am out of pocket $2300.00 for travel that I cannot use. I will have to go back and book travel with another company at a higher rate because travel increases by the minute. Berma at Priceline Corp offices contacted me. She said that because New York has several airports, their system chose a different one, and that there is nothing they could do. Too bad so sad for Priceline's consumers!
I tried the name you own price deal because of their ads saying that SAVE UP TO 60% ON HOTEL.... I PUT $80 ON THE BIDDING PRICE, AND ALL I GOT $48 / NITE $#*!TY TYPE OF HOTEL.
I complained about it , called the customer service and they said they can't do anything except refunding me the difference. WHATTT?!!
If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price.
and the worst things is.. the customer service doesn't even feel like they care enough to try to resolve this problem futhermore and just hang up on me.
I totally understand about name your own price non refundable policy.. but at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel.. TOTALLY FALSE ADVERTISEMENT ( up to 60% off on hotel...get 3 star hotel for 2 star hotel price and so on)
We've had great experience on priceline including their express deals. As long as you stick to hotels with good ratings in the areas you want then the booking is usually quite satisfactory. I would recommend shopping around because sometimes their service fees run a bit high. For eg. We tried to book a couple of nights via express deal but found the service fee amounted to $80 not making it much of a "deal", Considering we booked directly from the hotel chain with our rewards card getting the same deal plus additional reward points for an extra nights stay. For the most part priceline has served us well so would recommend to others booking online.
Stay away from Priceline and their express deals for hotel rooms. Their goal is to confuse you, misrepresent the rooms and keep you in the dark about the hotel you are going to be staying in until you are locked into paying them. And you ARE locked in. Don't do business with a company that rips off their customers or you may be next. Take your business to their competitors who don't operate this way.
You are actually booking through Booking.com when you bid on Priceline.com, so after the purchase any support you need comes from them. That's not necessarily a bad thing but when I was on the road and made a reservation through my iPhone, it didn't show as confirmed, even though the system bills your credit card immediately for the full amount.
When I called Priceline they said sorry, we can't do anything and gave me the number for Booking.com. The CSR who answered my call said she didn't know what I should do or if my reservation had gone through, she couldn't see it in her system. So I should check with my credit card company and see what they said. That's a LOT of hassle when you're on a highway in a car, or anywhere for that matter.
The reservation did go through, it just didn't show in their system. I called the hotel I had bid on and thankfully, they had the reservation as confirmed. But, Priceline and Booking need to get their act together. It got to be too much trouble and don't use Priceline anymore.
This place is a hidden gem in the woods! The picture on their main page does not do this motel justice - the front of the motel and MANY MANY updates have been made since the new owners bought it in June 2015.We booked a cabin and it was so adorable and the bed was extremely comfortable (I have major back problems). Having a kitchenette was a great plus too. It was just the right size for my husband and I. It had vintage charm plus newer amenities. I could have stayed a week or more and we are already planning to come back in the spring - I'll be asking for the Bear Den again! It was also VERY quiet whereas most of the other motels along that route had people with quads and big noisy trucks at them. There are 2 beautiful lakes just across the street and also a very nice restaurant in front of the lakes. Lots of places to walk or hike nearby. I highly recommend this place to anyone that likes quaintness, the outdoors and great prices! The owner called up on our phone to let us know where to find the key, etc since we were going to be late checking in - you don't get personal details like this at the chain motels! Thank you for a wonderful weekend away Lori!
I completed a priceline bid this evening for a 3 1/2 star hotel in the Downtown Minneapolis or U of M Minneapolis area. However, my reservation confirmed at hotel in the Midtown area. I am very disappointed and scared that this is not near either downtown nor the University, nor should this hotel be considered a 3 1/2 star hotel. My biggest concern is this is a very dangerous part of the city, known for high crime and drug issues. Additionally, a woman was in the news this past week because she was shot and killed a block away from the hotel waiting for a bus. I have talked to several employees within the organization that have stated there is nothing that can be done and I am stuck with this hotel.
I just don't understand how a multi million dollar corporation stands on a we don't do right by the customer attitude.
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Offer applies to Avis leisure weekly and weekend rates. Discount valid on rentals checked out by December 31, 2015.
Offer applies to Budget leisure weekly and weekend rates. Discount valid on rentals checked out by December 31, 2015.
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