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258 Reviews for Priceline.com
Priceline, like every travel site I am aware of, is ridiculous.
Booked a car rental using their regular system (not Name Your Own Price).
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Beware if you dispute anything with your credit card they will cancel your reservation and take your money...and yes their customer service is horrific and extremely outsourced
I like it for the name your own price option, but make sure you review everything before you go forward, because if something changes while your in the bidding process and you don't catch it, your screwed. They will not do anything to help you. So keep this in mind. Other than that it's a good service
I booked and paid for 3 days at a hotel in Alabama. When my stay was over the hotel slid an invoice under my door. The balance was 0 but the price paid was $50 less than what I paid Priceline.
Priceline "Best Price Guarantee" is not applicable to customer service because "rack rates are not considered for this claim" and I should have called before check-in.
Obviously I could not call before check-in so the "Best Price Guarantee" is for marketing purposes and not meant to be used for legitimate claims.
In my opinion the hotel made a mistake by showing my their price and Priceline gets as much as they can from the customer - guaranteed.
Priceline is the worst of you are going to book using a third party please pick a good and reliable company like Expedia for example and you won't have to deal with this people. I book a hotel using Priceline just to save a few bucks over expedia, thinking I would have the same experience....BIG MISTAKE...I spend over $1500 on my booking to Cancun, to get there I had a connection flight and unfortunately my first flight got delayed and I missed my connection and since it was the last flight of the day I had to be rebooked for the next day. I have travel all over the world and things like this happen that's just a fact of life, so I call Priceline to see if they could call the hotel and advised them of my predicament, and to let them know that I would get there the next day and to either help me extend my stay for one day since I was getting there a day after or just refund one night stay, obviously customer service is not a priority to this company, first the girl kept saying no you have to call the hotel directly and see what they can do, lady if I wanted to deal directly with the hotel I would have made my reservation directly with them I'm in the us and I don't have an international plan please help me, and all she kept saying was no, I cannot do that, it was ridiculous. Them she said oh but if you don't get there tonight the hotel will charge you for the first night as a fee for being a no show, so I said great so then I will be refunded the remaining balance right...she said no there's no refunds on your booking, so them I said ok so can you guarantee me that I will be able to checkin when I arrive at the hotel tomorrow for my remaining nights, again. She said no I cannot guarantee that. Unbelievable. I said so to make sure I get this right, you are saying that you took my $1500 and you cannot call them to help me, you cannot change my reservation for the next day, you cannot guarantee that when I arrive I will get a room at the hotel since my reservation will cancel once I arrive at the hotel tomorrow and you cannot refund my money? Wow I had a similar situation with expedia and the experience was the complete opposite, they showed they care, they call the hotel for me and everything was worked out in a fair way....how was this fair Priceline???? That's my question. In conclusion I had to buy a international calling card call the hotel on my own and the hotel was great about it they help me with my reservation and stated the obvious...next time don't book with Priceline...lesson learned. From now on I will only book directly with the hotel or with expedia or similar companies that are there for their customer. Priceline never again and I will tell my story to everyone I can to make sure they don't ruin anyone's vacation again. Shame on you!!!!
Like so many other disappointed customers, I booked a hotel for 2 nights through the website only to find out that I could have saved myself $60 by booking directly with the hotel. It seems that priceline.com buys up hotel rooms and then sells them to unsuspecting clients for more. I thought priceline would get me a better deal than I could get myself. WRONG!
First of all, I try to reserve a room/flight online and have issues, when I contact their customer service# I'm told my booking went up by $50 and that's because their travel rates are constantly changing. Ok, fine (even though is was within 5 minutes ago).. I receive my credit card statement and I'm charge the higher booking fee and the one that's-$50. I am outraged, I call...come to find out I was booking with a "Online Reservation"company as well as Priceline. How did I book with another travel site, off of Priceline's website? Both travel companies are not allowing me to cancel without charging me fee's, this is total BS!
BEWARE if you are not in the U.S. We reside in Canada and used Priceline.com to book a CANADIAN hotel. There was no currency type on their website so we assumed the price quoted was in Canadian dollars. The same day that we booked we noticed a charge on our credit card for a higher amount to Priceline. Only when we printed the receipt for the hotel did it indicate U.S. dollars. When we called Priceline we were informed that we were unable to cancel the reservation. We find this very poor customer service, and shoddy business practices. We are now planning a 50 day trip to Europe in the Spring. We will definately NOT be using Priceline.com for any of our plans
Stay away!! They are thieves. I booked a hotel room for $189.00 (no discount there!). Three days before my reservation I needed to switch to a different hotel. They would not allow any changes or cancellations. They kept the whole $189.00. Do not use this site. If you have to make any changes you are out of luck.
This company is a scam.I cannot wait until the law catches up with them. I would normally write a review but it already took me a very long time in order to get my issue resolved, and Price line is simply not worth a second more of my time! Please anyone reading this stay away from this company, it is run by people who care absolutely nothing about their customers! STAY AWAY !
They hide information from the customer, I chat with one representative and he gave me the wrong information and the fees shown on the contract were lower than the one the hotel charged me (resort fee) I printed the transcript and offered to fax it to them and they refuse to provide me with a fax number and denied having this chat with me. People stay away from priceline!!
I booked 2 hotels, 2 flights and a Hertz rental car for our vacation (1-19-2014 to 1-29-2014) to Kauai, Hawaii, all of it booked thru priceline. When we got to the Hertz car rental for our car that was reserved for 6:30pm and paid for the previous month THE CAR WAS NOT THERE!!! No cars were there. They overbooked and we were stuck without a car. We had to wait for Hertz to drive us to our Hotel and so did about 30 other people. We had to take a cab back to the Car rental the next day and got a car @ 2:07pm. I called priceline customer service and they said they could do nothing until about a refund until the car was returned. We returned the car earlier so we had the car 1 full day LESS and Priceline would not REFUND ONE CENT. I would never, ever ever recommend for anyone to use a company that is that CHEAP when it comes to customer service.
They don't even deserve the one star I was forces to give them. Priceline sucks! Allows you to book a room without telling you that you can't check in until a certain time and then refuses to help you find another room somewhere with a vacancy. Always used them for airline tickets will never use them again.
didnt even want to give them any kind of star, but we had too. Customer service is terrible their exceptions and rules are misleading, vague and totally unrealistic. When you talk to one person then talk to another everyone gives you totally different answers. The insurance is a SCAM. They lead you to believe that what you need is what the policy is, even if it is not. When asked to speak to a supervisor they argued about that then they said they will put us on hold, but it wont make a difference. then we hung up after two hours and no one even answered. They dont care they are a big business if they lose one person they think, heck there are two other suckers to take their place. All they care about is money NOT customer service!!!
bid for a hotel near houston intercontinental airport. Gave me a hotel 8 miles away. How the fu.. is that near the airport. 8 miles away. Ridiculous. When I called their customer no service. It connected me to phillapenes. The lady on the phone was no help and kept reading her bs script that i got a hotel in their shaded area. The shaded area has no mileage scale. I asked to speak to a supervisor in America. She said she would transfer my call. After holding for 20 mins, I hung up. Goodbye $ 80 dollars. FU priceline and Bill Shatner.. Go F yourself..
Very Misleading. It states right on the room that I booked that I had until 3 days before my travel to cancel my room reservations. When I called to cancel that was not the case. Somewhere in the fine print, which I did not see, and I do mean FINE print when I checked out and paid, it said no cancellation. What a bunch of CRAP
Absolutely discussed with priceline and customer servise. Will never buy from them again. Their best price guaranteed is a fraud and when you check your bank account charges is too late to fix anything. You are better off buying the most expensive ticket online than give away your money to priceline
Priceline is a really terrible, awful, ridiculous, dishonest website!! I will never ever use this site again. I bought a hotel that they claimed was in the Burbank/Glendale area. The hotel I got is not even in Glendale or Burbank, they are frauds. This a fraudulent company. They would not let me cancel it. This was false advertising. You can't claim it is in one area when it is not. You could click a hotel in any area and the most awful part of town could be included and you wouldn't know it. Awful Awful crooks.
This review shows my naivety. Priceline claims that you can save up to 60% on hotel costs using the "name your own price" feature. I tried two bids prior to the recommended bid (of $72) with no luck. I input the $72 bid (after reviewing the hotel's site, which showed their rooms started at $79) hoping it would include additional amenities. I saw my total due to Priceline ($89.25) and the hotel's total due ($88.95) and realized that I'd been scammed. I initiated an online chat with a Priceline agent and he confirmed that I would be in a standard room and cancellations/changes are not possible. He referenced a "contract" that I had signed. In my excitement to "get a deal," I skipped the fine print. Don't get scammed. I'm usually a pretty smart cookie and they got me.
I bid on a direct flight and accepted an offer. When they showed me my itinerary they had me on a connecting flight, which was a condition I did not allow in my criteria. After talking with two customer service reps, I was told that even though they picked flights for me that I indicated I would not accept they would not issue me a refund. I will not use price line ever again. If they changed my criteria without asking they can easily change things like flight dates etc. I feel like I was scammed. If I had picked a connecting flight from their website (which is what they gave me), I would only pay $20 more than the "deal" they gave me but get to choose my flight times.
I booked a room for three nights and found after arriving that I could book the same room for the three nights for almost $100 less if I had gone direct. I called the customer service number and asked about the difference thinking that there might have been some mistake. I spoke with Peggy and she said she could not even tell me what they charged and she was getting angry with me. Finally a supervisor told me that though I had booked through them, they couldn't answer my questions and that I would have to call a third party to get answers. Very disappointed and I will never use them or recommend them again.
I made a reservation which was fine, but then later in the day I discovered I could not go that day. I went to the website and canceled on the web site the same day I made the reservation . Got a cancellation number. A couple days later, I deceided to check on the reservation. Good thing I did. There was not a record of the cancellation. I would have been charged for the room, even though I had cancellation confirmation numbers from that day. I once again cancelled the reservation and that time I received an email. from them . This is not cool. Now I tried to call them and they are closed Sundays and Mondays and they're office hours are not convenient to me.
I will not use this website again. I had a problem finding the contact us link. . I emaiiled them and I was at this point ignored totally. WARNING DO NOT TRY TO CANCEL RESERVATIONS WITH THIS COMPANY. YOU WILL NOT BE HAPPY!
THEY HAVE YET TO REFUND MY MONEY.!!!
I use priceline for hotels and flights sometimes but Im very disappointed because this has happened to me a few times where I purchase a flight or a hotel with the wrong dates by mistake I call them to see if they can help me to cancel or change the dates I tell the I will rebook through them again with correct dates, well they tell me reservation is can not be change or cancel, I tell them I book through them for years and they don't care at all, priceline rather to loose a client than helping you and keep you as a client. That's the main reason I give them 2 stars, I've been doing customer service for many years and to me they don't appreciate the client, and another thing the Customer service Rep can't speak English so is very hard to understand, I believe they haver their center at another Country. I will never book through them ever again.
I booked an express deal through priceline.com for a 1-night stay in Rehoboth Beach, Delaware. The selection of hotels that I was to receive included “Comfort Inn, Best Western, Ramada Inn, Holiday Inn Homestead Suites or La Quinta Inn, or similar”. BUT, when I got my hotel details, it was an Econo Lodge!! Normally this might not be a big deal, but my most recent stay at an Econo Lodge was horrendous – run down. I will NEVER stay at an Econo Lodge again, so when I selected the express deal, I made sure that “Econo Lodge” wasn’t listed. It did say “or similar”, but I was pretty confident that Econo Lodge wouldn’t fit into that category, because Econo Lodges are typically 1-star hotels, in my experience.
So when I got my result, I immediately called the customer assistance line for Priceline. I was passed on to the next level, and spoke with Patricia in customer relations, who was probably the least helpful customer service representative I have EVER spoken to in my life!! First of all, I couldn't understand a word she said - her English was non-understandable. Second, her headset must have been adjusted wrong because I kept telling her I couldn't hear her. And third, she told me there's nothing she can do for me! I made a selection, my money was taken, and I was given something MUCH LESS than what I selected. Patricia told me that the only other option I had was to email the email address on the Priceline website.
So that is what I did, immediately. Two days went by with no response. So I emailed again and asked why my email hadn’t been answered. I received a response that it hadn’t been received. So I sent it again. I received a response with a number to call, and immediately called the number, thinking that finally I was going to be able to speak to someone who could actually help me.
Wrong! It was the main Priceline number, so once again I had to go through the process of telling my whole story, and then getting transferred to the next level. Finally, I was put through to Dwayne, a customer service specialist.
Dwayne was very helpful, and assured me that he would look into it, and would call me back with a resolution within an hour. I never heard from Dwayne again!!!
So later that day, I called again, had to tell my story yet AGAIN, got transferred through to a female customer service specialist, who told me the same as Patricia, “can’t help you”. I pleaded with her otherwise, and guess what, she hung up! That sure doesn’t seem like a “customer service specialist” to me!
Exhausted, after hours had been wasted on the phone with no results whatsoever, I waited until the next day, and called again. Same process – main line, escalated to next level, finally spoke to Ken. Ken had the same story to tell me – “can’t help you”.
I called back one more time and spoke to Cathy. You guessed it – she couldn’t help me!
I explained to each customer service specialist that I understood the terms and conditions of the type of booking I had made, but I needed them to listen to my story, and help me out. All I was asking for was a credit; I travel monthly so would book another Priceline accommodation. I honestly don’t think any of them listened to my story, because each time when I was done, they proceeded to just read me the terms and conditions of the booking I had made.
Finally, I sent a letter through the mail to the company. Last week I received a response via email saying...you guessed it..."can't help you". I emailed back and asked for the contact information for the CEO of the company. No response. I emailed again. No response. I just emailed again a few minutes ago.
Any company that treats their customers like this doesn't deserve to exist. I will use every other discount hotel company except priceline from here forward. And this is the first negative review of anything that I have ever posted; I am a frequent poster on trip advisor - of the good things. But as a frequent traveller, I feel it is my duty to let people know about this company. Do not book priceline!
Booked Doubletree Hotel through Priceline, paid with PayPal. Massive snowstorm hits East Coast Jan 21, my stay is for Jan 22. I call to cancel first thing Jan 21. Zero refund---no coupon---no re-booking offer--just lost all my money.
I used by hotel from them, but not anymore. I booked a hotel in Italy through their website which was showing the price in US $ but they charged in Euros!!!! This cost me more than what I was quoted.
After talking to four different people in their customer service department for an hour, No one even tried to help.
Be careful about booking international travel from priceline.com !!!!!!
I bid on a car and hotel for California. I could not go for good reasons last minute. I called priceline and was told the reservations were non transferable non refundable. I knew this however, I had no control over not being able to go. Priceline keeps the money I paid. This is how they make money NOT on the commissions from rentals etc. The hotel does not charge priceline if the rooms are not occupied. They have the right to charge but they most likely don't. I spoke to priceline even the executive office and they refuse to do anything. Do Not Use Priceline unless you are prepared to lose lots of $$$$ if you cannot travel. This is unfair business practice. I would rather spend a few more $$ and book directly with car rental and hotels where I will get a full refund if not used. I will be using all social media to let the public know that they will be ripped off by priceline if they have to cancel.
We have been using Priceline for years and never had a problem. But the 1st time we actually needed to speak to a live person because of an issue that needed addressed - nobody will call or e-mail us back! We've been trying to reach someone now for 5 days and it's complete silence on the other end! Now I'm reading other reviews of others needing refunds and Priceline blowing them off. So - as long as everything goes perfectly with your travel plans (which of course you can't tell the future), then great. But don't expect any acknowledgement if you need anything or have any issues.
#1: This is misleading people, advertising car rental prices from $11.00 per day. When I went to check it out the prices are not just double, but triple and quadruple over what they ben advertised.
#2: I tried to name my own price for car rental and was bidding twice the amount what they advertise, which it was $ 22.00 per day. They took all of my information including the credit card number, just for me to find out that my bid is to low and I should try to bid $38.00 per day instead.
#3: I resent the fact that they can get away with this kind of behavior. I wish if there was a rating less than one, I would give them zero.
Priceline and Hertz took my money and did not give me a car. I pre-paid my reservation for a car 45 days earlier and on Thanksgiving Day I flew into New Orleans and when to pick up my car at the Hertz count and they had NO cars available, even though I had my pre-paid receipt with me. They have not tried to contact me or apologize or give me credit or refund my money. These guys are both rip-off and scammers, they just laugh all the way to the bank with your money.
I used priceline for the first time today to book a hotel. It said that pets were allowed and I bought the 'full travel insurance' option. Only to find out after booking that pets cost a nonrefundable $50 (on a reservation of $97) and I couldn't cancel the trip unless there was a natural disaster, injury or death, etc. Additionally, the first two times I tried to call they couldn't find the itinerary number and I couldn't speak to a person. Customer service was completely underwhelming and all they did was check to make sure the fine print was on their side and move on from there.
Priceline is clearly a company that relies on the fine print and doesn't care about your feeling as a customer.
Went through Priceline for a 2-star hotel, saw the 2-star hotel choices, and agreed on a 2-star price. We understood we couldn't pick which 2-star hotel, but it would be one of their 2-star hotel listings. They gave us a hotel off their 1-star list for the 2-star price we put in. We called Priceline and protested that they gave us a 1-star hotel for a 2-star price. They told us the contract was unbreakable. Talked with a supervisor who told us the same thing. Does this mean if we paid for a 4-star hotel, they may give us a 1-star hotel at a 4-star price? Could be...
I rented a car. My plans got changed but my car rental didn't. All the savings is not worth it. Now I pay no matter what. Stay away the savings are not worth it.
I was searching for lower airfare for my Christmas trip to visit my father and, woe is me, chose to use Priceline. As I was entering all the information for the name your own price joke, there was a box on the right side of the screen boasting 0 connection time and 100% non stop flights from my home airport to the destination airport. THIS is the reason I followed through on naming my own price...which, by the way, had to be increased by over $100 to get a fare as I was advised by a pop up while they were "searching for flights." We all know Priceline does not disclose flight details until AFTER you've "won" your chance at a shot at miserable travel conditions. I was outraged when I learned I'd successfully bid on a flight with a 2 hour lay over on my way out and a 3 hour lay over on my way back creating 2 days of 6 - 8 hours travel for a 1hr 40 min flight...and my return flight is on Christmas Day. I attempted to talk with someone at Customer Service who knows her script quite well and got the same dialogue delivered by their "chat" rep again today. Apparently it does not matter that their website states 0 connection time and 100% non stop flights becuase the contract says you must accept 0 - 1 stops on your flight. Yes, I have a screen shot of their advtertising (because I took one while speaking with the first CSR) and apparently truth in advertising/statistics - or what I would call integrity in business - has gone by the wayside. Delta is apologetic and unable to assist because I purchased through Priceline and they control the ticket. So, this year, I will leave my father's home at 7 AM on Christmas day and not return to my own home until approximately 7 PM. I will be in airports and airplanes rather than spending time with my father...did I mention he's a widow and will be alone on Christmas? I could have booked direct flights and left much later in the day Christmas day and arrived home about the same time in the evening but I figured I'd save Dad a few bucks on the ticket he was buying me as a gift so we could be together for the holiday, nice of me, huh? I can make this drive in 10 hours and I'm completely okay with doing so but Dad didn't want me on the road and potentially driving through ice or snow storms. At the end of the day, I still get to spend 3 whole days with my Dad and for that I'm grateful but Priceline has really, really put a damper on Christmas day itself. I deal with contracts and people in a customer service capacity day in and day out and I have never worked (very long) for a company providing such a low level of customer service - and I won't either. I will never use Priceline again for anything and I will tell my story every chance I get in every conversation and on every website possible with the hope I can prevent another from having a similiar experience.
Will never use Priceline again to rent a car as there is really no flexibility if you make a mistake that they can't fix on their end (e.g. with dates or drop off spots). Even if you call right away. Any price difference just isn't worth it.
Horrible. It is almost impossible to reach someone at customer service when you need assistance. They charge outrageous fee for any corrections to your tickets. Never purchase through priceline
I rented a standard car through the Priceline site. Granted, it was via the 'name your own price' link, but the car was disgusting. Avis/Budget (same company now) was unwilling to replace the vehicle. When I told them it smelled of smoke, and was overwhelming and was a trigger for asthma attacks, they would not budge nor do anything about it. I was willing to drive from Camdem to Atlantic City to swap the car, even for a smaller, less expensive car class. There was no working with them. I was told their fleet of cars are 'no smoking,' so no one could have possibly smoked in the vehicle. As soon as the door to the car was opened, one was met with a wave of smoke-scented hot air.
In response to that, I wholeheartedly encourage people renting cars to avoid Priceline's 'name your own price,' avoid Priceline entirely and avoid Avis/Budget at all cost. Hertz has great cars, AMAZING customer service and their rates are competitive, especially with the Gold membership (no cost).
I hope this review gets back to Avis/Budget and Priceline. I DID send letters to both companies. No word back from Priceline, and Avis sent a coupon for a free weekend day in one of their stenchy vehicles.
Thank you Priceline for making me cry before Thanksgiving. Funny you would think a hotel room would fill-up upon me canceling my reservation. I am SOOO glad that you work with customers...... NOT. Really Priceline?????? Really???? Well i am glad other customer reviews are leaving such positive comments.....oh wait ...i mean negative feedback which you are so clearly overlooking in your great scandal to rob us blindly. Don't worry priceline, i am gonna leave the same negative comment on your other social media channels as well and make sure my friends know about your wonderful customer service as well.
I should have read these reviews prior to wasting my time with them. I tried to purchase a plane ticket, and after I put in all my info, my booking failed. I didn't make much of it at first, and I ran a different search. All the search results required an overnight stay or a very long layover, which I wasn't willing to do.
I decided that I was going to look elsewhere for a better flight, I found one but when I tried to purchase the ticket my debit cars got declined. I thought that was odd, and when I checked my bank account, I saw a pending charge for $1081 from Priceline. I immediately checked my email to see if maybe my reservation was confirmed after all, but there was no email.
Priceline had put a hold on my funds, even though they didn't give me a ticket. After spending all day on the phone, and speaking to at least 4-5 ppl, including that Celine lady from Customer Relations, and doing at least 3 conference calls between Priceline and my bank, I find out that only Priceline could release my funds.
I spent the whole day doing this; priceline has the decency to tell me that it would take 3-7 business days for my funds to be released. I was furious. I will never ever ever use Priceline again
After speaking to a customer service representative at the 1-800 number for Priceline.com I was asked to submit a written letter to their customer service department as they were unable to connect me with a higher manager to field my issue. The following is the letter I submitted which I also posted anywhere the internet would have it.
I purchased an airline ticket (202-048-470-10) round trip to Los Angeles under the rules and designations set forth by priceline.com on November 9th for travel the 14th through the 19th. I attempted to book both my car and flight together, however that option was unavailable at time booking. The conformation e-mail sent to me about my flight had links for automobiles for $19 a day. The lowest I could book for was $25 dollars a day and after I booked(211-185-482-62), I contacted Customer Service via the internet chat option and was given $5 bonus cash towards my next car rental through Priceline.com which I tried to contest via the internet chat but the agent disconnected from me. At the time I begrudgingly accepted the situation and moved on as the $30 did not seem worth fighting over.
When I arrived at the airport on the day of my trip the luggage that I brought which previously on other carriers had been acceptable as a carry-on was not accepted and thus I was required to pay an additional $25 each trip. Please note that I do not blame priceline.com for this specific situation, I am just pointing out the total monies and inconveniences that were added to my travels.
After I arrived in Los Angeles and was taken to the Hertz rental station I discovered a few more inconsistencies in the automobile rental policy. While my flight was booked through priceline.com for travel back to Chicago at 5:45pm on November 19th, my car was due back at 10:30 am on the same day leaving me approximately a 7 hour wait in the terminal. I realized that this was why I could not purchase the car with the flight and after speaking to the hertz representative if I returned the car anytime after 10:30am I would be assessed another days rental at the rate of $40 a day – not the $25 that I had booked it at. She explained that if I had booked it directly there were things that could be done but no changes could be made through a priceline.com booking. For a third time now I accepted the situation and moved on with the though that I would contact customer service to see what could be done.
The first call I made was to American Airlines directly to see if a change could be made to my flight. They informed me it could and they had multiple flights flying into Chicago which I could change for an additional $75. I did not make any flight changes and told the associate I would do so after I contacted Customer Service at Priceline.com. Let me preempt this by stating that I have worked as a customer service representative for many years and as I called in I knew that the initial representative who took my call would not be able to assist me as I was asking for a refund of $75 so I could book the flight to match the car rental timeframe and not waste 7 hours of my day at the airport. While the initial agent followed his script and apologized to me three times without an ounce of empathy he did finally transfer me to his manager Celine(#85111813) who listened to my call and stated that there was nothing she could do for me due to the policies priceline.com set forward. I explained that I understood her position, however, I wished to speak to someone above her as someone in Customer Service should be able to assess a customers needs. In my eyes as a consumer I was simply asking for compensation for the difference in time between the time the rental car had to be returned(10:30am) to the time the flight left(5:45pm) both which had been booked through priceline.com. As someone who would use the service again if the situation was rectified I was shocked when Celine informed me that the only way I could get to anyone higher was to send a letter to 800 Connecticut Ave, Norwalk Connecticut, 06854. I asked her if I could email anyone and was blatantly told, “No.”
Now if I hadn’t been a Customer Service rep for the last few years, perhaps I would have left the situation alone, however, I was treated worse that I had ever treated anyone on the phone in all my experience as a Customer Service representative. On my initial call I was just looking for the $75 fee to change my flight to work around the schedule priceline.com had granted me. I will do as Celine had told me to and send this letter to corporate, however I expect very little from that. I am also going to e-mail this letter to the priceline.com general customer service e-mail on Friday November 22.
Let me be specific in stating that I would never feel the need to take these steps if the manager I spoke to, Celine(85111813) had not abruptly dismissed me and told me to send a letter to corporate. If she had been polite and explained the proper reasoning without leaving an open ended resolution as based on our conversation I may have gone away. However, due to my past experience with customers I do feel the need to push the issue.
I look forward to your response,
No response was given.
Priceline customer care used to be good, not anymore they are not willing to help an unhappy customer. Be careful with their express deals!...I got one of those and the hotel was disgusting!...I had to switch room twice and I had no choice but to check out earlier because the room was moldy and smelly, covers were uncleaned and towels stained. I was a long time customer of priceline but I'm doubting to recommend it to others.
PRICELINE has gone completely downhill. I have been a long time customer and have enjoyed the hotel "bidding" opportunities. However in the past year, every hotel that I have booked in this way came with hidden RESORT FEES. These fees can go upwards to $30+/night, usually matched with excessive parking fees. I have found that this has become the norm. Priceline is aware of this- will not bend when the customer discovers this "hidden tax". Customer service- there is none. They could care less about their customers.
I have learned that EXPEDIA does keep their customers in the loop on these "resort fees". So off to expedia I go. I have been burned one time too many by PRICELINE, I feel like a fool hanging in there thinking it would get better.
I booked a car rental thru Priceline.com and my bid was accepted! $35 for a one day car rental. I thought- GREAT deal. Not the case. The sleepy or hung over clerk at Price line sent the resurvation to Avis Car Rental for a 24 hour rental instead of my 12 hour rental. When I dropped off the car, the check in guy printed me out a receipt for $353. They said "Because you are dropping the car off early it negates the original contract and defaults to the MAXIMUM allowable per day......" What the @#$!*@#. I went in to the office there and discussed my problem with the manager of Avis rental and he was very helpful. My online reservation from priceline was correct. When they emailed it over to Avis it was wrong. Now I am fighting trying to get my money back!!! What a PITA. Never again.
Priceline has gone way down hill in the last year! We had a four star hotel in NYC that was definitely not a four star! They gave us for two people in a room, two women, a full size bed what hotel has full size beds??? They would only upgrade with an upcharge and Priceline should not even have this hotel as an option for the price and for the service and the bed sizes. The rooms were extremely small and the service was bad. When I called Priceline they were also horrible, I now need to find a new service to book hotels at the last minute in NYC after years of using Priceline with no problems. The hotel was Renaissance Hotel 57 in NYC!
Reserved for wrong date, when I specifically remember reserving for Nov 19-21 (2 Nights). I got to hotel after work, no reservation. Receptionist pointed out the date Dec 1-2, I had no idea how that happened. I went to correct the date and could only cancel the reservation, not modify for the next week when I would need it, now I'm getting charged a cancellation fee and I have no where to stay.
Prior to this weekend I would give Priceline a much better review. I have had great success with name yur own price bidding for hotels nationwide. However, this weekend I had a bad experience I want to share. It has opened my eyes to the limit of their control reagarding providing what you actually purchase for the price you believe you are getting. BUYER BEWARE Usually I Name my own Price through Priceline. This is great if you do not have specific needs such as a particular type of room. They only guarantee accommodations for 2. Recently I made reservations with their "negotiated" rates beause I did have a specific need for two double beds .I chose the Tremont St Courtyard by Maarriott in Boston MA and chose between a room available with two double beds and another which was a king size bed. I booked the room type I needed. Upon arrival, I found I had been booked in a king size room. I explained to the hotel staff I had reserved the double bed room. They explained Pricelne books the most common room in the hotel which in this case was a king size bed. I was offered a double bed room at an additional cost of $35 per night plus taxes and fees. My $101 room ended up costing me $160. I called Priceline for assistance. At first they told me my reservation confirmation should say there are no guarantees. I explained I understood this BUT I had specifically reserved the way I did and the room I did because that was what I needed. I countered they should not offer a choice if one does not exist. She then explained when I name my own price...I again pointed out I DID NOT name my own price. She said my receipt should say I did. I explaned it did not. She then said if I had extra people I needed to pay the extra fee. I pointed out I still only have two people we just did not want to share a bed. (She seemed to be drawing at straws to find a way this was my fault). She then offered to call the hotel and speak to them. She got back on the line to tell me they said they gave me a double bed room. I confirmed they had, for the additional fee. (Was she just not listening to me?) She said she was sure they would not be charging me but would call back to confirm, if I would like. When she returned to the line, she explained they had indeed charged me and she could do nothing about this. Thank you Priceline. This was a complete bait and switch tactic. I blame Marriott for the bad business practice and Pricline for doing business with them and not advocating for their customers to ensure their deals are honest, transparent and accurate. Marriott's bad practice reflects on Priceline. I can't do business with a company if I cannot trust I am going to get exactly what I purchased. This is regardless of whose fault it is.
Read the fine print. We booked a car 3 months in advance and needed to change the reservation slightly. We were told we could not change or cancel the reservation. We were charged FULL PRICE and never rented the car. It's a sham.
I wanted to visit my brother's family for Christmas and I knew the ticket was going to cost me about $500. I decided to use the "Name your own price tool" to try and save what I thought would be about $80 (Which is not the advertised 40% more like 15%). Frontier.com was offering the ticket at $518 and I put a bid on Priceline down for $460. The tool requested I choose an alternative airport to fly into and as I was making my choice I selected and then deselected a secondary airport when I decided against it. Priceline accepted my bid but had me flying out of the airport I had not wanted. When I called to cancel the ticket (expecting a refund with maybe a $10 -15$ fee for the error Priceline charged me a $10 fee for the ticket processing, $30 for the change fee and $200 to hold my ticket until I purchased another ticket from them. Had I booked through the airline directly I would have had a $ZERO fee for changing within 24 hours...which is standard across all airlines I have come across. I will never do business with Priceline again and I will never recommend their service. When I called to see if the situation could be corrected the representative was rude and spoke over my concerns and basically told me this was my fault and I was stupid. AVOID Priceline! The airlines offer the same deal Priceline does and they wont hold your $ hostage or EXTORT MONEY from you if there is a mistake in your ticket that you fix with in the first 15 minutes of the purchase. Also, there reps tend to treat customers with respect as they are aware there are other places you can purchase tickets.
Refer to comments below. I booked and paid for 4 nights but checked out after the first night. This was immediately advised to Priceline's customer service. They were to write to me but i have not heard anything yet.
I am still considering what action to take against Priceline. My comments posted on Tripadvisor and copied below says something about my position. I expect Priceline to compensate me for my loss.
I was persuaded to use Priceline.com by a friend and chose Rome for four nights to try it out . I bid for a 4 star Hotel and finally secured one near the Termini Station at US$170 per night. Was advised that the standard of the hotel would be 4 star . In reality the hotel is at best closer to a one to two star hotel. The lobby when we entered was piled up with cases and back packs and while the receptionist ( there is only one) was helpful he could not make up for the standard of the hotel rooms. The room we were given had clean sheets and hot water but after that was appalling, lights not working in the bathroom, lights hanging down unprotected from the ceiling , filthy walls - i doubt the room has been painted in ten years, mould in the bathroom, airconditioning blowing straight down onto the pillow part of the bed - not capable of regulation. Loud hotel generator outside so you cannot open the window. Serve me right for trying to get a better value hotel on a last minute deal but two things stand out , both the Hotel and Priceline are entering into misleading and deceptive conduct . The bidding process does not disclose the the name of the hotel but you bid on a star rating and location. When you bid on a 4 star hotel you should get a 4 star. The hotel purports to have a four star rating but is more a backpacker than a 4 star. Priceline should be required to verify their representation of the standard. I have paid my money, been ripped off and put it down to the University of life. If i had paid $80 per night i would have rated the hotel average . This review is based on value for money.
The best thing for anyone to do is use a different site for travel!!! BOOKIT.COM is one of the best. I used priceline.com to make a flight reservation, my offer for a price was accepted for bidding and 1wk later there was a $40 difference and also the flight has no layover & also arrives 5hrs earlier than my current resevation. Priceline would not reimburse me the diff nor would they change ANYTHING!!!!!!! I also asked if they could change the ticket in my fiancee's name because he decided to travel along. They refused saying it was a security issue blah,blah,blah. I could go on! Very unhappy customer I should have know better from previous trips but thought I was getting a break at the time. Please use BOOKIT, KAYAK, HOTWIRE OR ANYOTHERS!!!!! NO PRICELINE.COM YOU'LL BE SORRY!!!!!!!!!!!!!
Offered a one-night hotels with a cruise - turns out it was only a $25 voucher. Claimed to offer upgrades - none given. Price came down and the didn't honor the difference. Also, non responsive to online support. Booked once and would NEVER use them again for anything.
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