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228 Reviews for Priceline.com
Priceline, like every travel site I am aware of, is ridiculous.
Booked a car rental using their regular system (not Name Your Own Price).
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Horrible. It is almost impossible to reach someone at customer service when you need assistance. They charge outrageous fee for any corrections to your tickets. Never purchase through priceline
I rented a standard car through the Priceline site. Granted, it was via the 'name your own price' link, but the car was disgusting. Avis/Budget (same company now) was unwilling to replace the vehicle. When I told them it smelled of smoke, and was overwhelming and was a trigger for asthma attacks, they would not budge nor do anything about it. I was willing to drive from Camdem to Atlantic City to swap the car, even for a smaller, less expensive car class. There was no working with them. I was told their fleet of cars are 'no smoking,' so no one could have possibly smoked in the vehicle. As soon as the door to the car was opened, one was met with a wave of smoke-scented hot air.
In response to that, I wholeheartedly encourage people renting cars to avoid Priceline's 'name your own price,' avoid Priceline entirely and avoid Avis/Budget at all cost. Hertz has great cars, AMAZING customer service and their rates are competitive, especially with the Gold membership (no cost).
I hope this review gets back to Avis/Budget and Priceline. I DID send letters to both companies. No word back from Priceline, and Avis sent a coupon for a free weekend day in one of their stenchy vehicles.
Thank you Priceline for making me cry before Thanksgiving. Funny you would think a hotel room would fill-up upon me canceling my reservation. I am SOOO glad that you work with customers...... NOT. Really Priceline?????? Really???? Well i am glad other customer reviews are leaving such positive comments.....oh wait ...i mean negative feedback which you are so clearly overlooking in your great scandal to rob us blindly. Don't worry priceline, i am gonna leave the same negative comment on your other social media channels as well and make sure my friends know about your wonderful customer service as well.
I should have read these reviews prior to wasting my time with them. I tried to purchase a plane ticket, and after I put in all my info, my booking failed. I didn't make much of it at first, and I ran a different search. All the search results required an overnight stay or a very long layover, which I wasn't willing to do.
I decided that I was going to look elsewhere for a better flight, I found one but when I tried to purchase the ticket my debit cars got declined. I thought that was odd, and when I checked my bank account, I saw a pending charge for $1081 from Priceline. I immediately checked my email to see if maybe my reservation was confirmed after all, but there was no email.
Priceline had put a hold on my funds, even though they didn't give me a ticket. After spending all day on the phone, and speaking to at least 4-5 ppl, including that Celine lady from Customer Relations, and doing at least 3 conference calls between Priceline and my bank, I find out that only Priceline could release my funds.
I spent the whole day doing this; priceline has the decency to tell me that it would take 3-7 business days for my funds to be released. I was furious. I will never ever ever use Priceline again
After speaking to a customer service representative at the 1-800 number for Priceline.com I was asked to submit a written letter to their customer service department as they were unable to connect me with a higher manager to field my issue. The following is the letter I submitted which I also posted anywhere the internet would have it.
I purchased an airline ticket (202-048-470-10) round trip to Los Angeles under the rules and designations set forth by priceline.com on November 9th for travel the 14th through the 19th. I attempted to book both my car and flight together, however that option was unavailable at time booking. The conformation e-mail sent to me about my flight had links for automobiles for $19 a day. The lowest I could book for was $25 dollars a day and after I booked(211-185-482-62), I contacted Customer Service via the internet chat option and was given $5 bonus cash towards my next car rental through Priceline.com which I tried to contest via the internet chat but the agent disconnected from me. At the time I begrudgingly accepted the situation and moved on as the $30 did not seem worth fighting over.
When I arrived at the airport on the day of my trip the luggage that I brought which previously on other carriers had been acceptable as a carry-on was not accepted and thus I was required to pay an additional $25 each trip. Please note that I do not blame priceline.com for this specific situation, I am just pointing out the total monies and inconveniences that were added to my travels.
After I arrived in Los Angeles and was taken to the Hertz rental station I discovered a few more inconsistencies in the automobile rental policy. While my flight was booked through priceline.com for travel back to Chicago at 5:45pm on November 19th, my car was due back at 10:30 am on the same day leaving me approximately a 7 hour wait in the terminal. I realized that this was why I could not purchase the car with the flight and after speaking to the hertz representative if I returned the car anytime after 10:30am I would be assessed another days rental at the rate of $40 a day – not the $25 that I had booked it at. She explained that if I had booked it directly there were things that could be done but no changes could be made through a priceline.com booking. For a third time now I accepted the situation and moved on with the though that I would contact customer service to see what could be done.
The first call I made was to American Airlines directly to see if a change could be made to my flight. They informed me it could and they had multiple flights flying into Chicago which I could change for an additional $75. I did not make any flight changes and told the associate I would do so after I contacted Customer Service at Priceline.com. Let me preempt this by stating that I have worked as a customer service representative for many years and as I called in I knew that the initial representative who took my call would not be able to assist me as I was asking for a refund of $75 so I could book the flight to match the car rental timeframe and not waste 7 hours of my day at the airport. While the initial agent followed his script and apologized to me three times without an ounce of empathy he did finally transfer me to his manager Celine(#85111813) who listened to my call and stated that there was nothing she could do for me due to the policies priceline.com set forward. I explained that I understood her position, however, I wished to speak to someone above her as someone in Customer Service should be able to assess a customers needs. In my eyes as a consumer I was simply asking for compensation for the difference in time between the time the rental car had to be returned(10:30am) to the time the flight left(5:45pm) both which had been booked through priceline.com. As someone who would use the service again if the situation was rectified I was shocked when Celine informed me that the only way I could get to anyone higher was to send a letter to 800 Connecticut Ave, Norwalk Connecticut, 06854. I asked her if I could email anyone and was blatantly told, “No.”
Now if I hadn’t been a Customer Service rep for the last few years, perhaps I would have left the situation alone, however, I was treated worse that I had ever treated anyone on the phone in all my experience as a Customer Service representative. On my initial call I was just looking for the $75 fee to change my flight to work around the schedule priceline.com had granted me. I will do as Celine had told me to and send this letter to corporate, however I expect very little from that. I am also going to e-mail this letter to the priceline.com general customer service e-mail on Friday November 22.
Let me be specific in stating that I would never feel the need to take these steps if the manager I spoke to, Celine(85111813) had not abruptly dismissed me and told me to send a letter to corporate. If she had been polite and explained the proper reasoning without leaving an open ended resolution as based on our conversation I may have gone away. However, due to my past experience with customers I do feel the need to push the issue.
I look forward to your response,
No response was given.
Priceline customer care used to be good, not anymore they are not willing to help an unhappy customer. Be careful with their express deals!...I got one of those and the hotel was disgusting!...I had to switch room twice and I had no choice but to check out earlier because the room was moldy and smelly, covers were uncleaned and towels stained. I was a long time customer of priceline but I'm doubting to recommend it to others.
PRICELINE has gone completely downhill. I have been a long time customer and have enjoyed the hotel "bidding" opportunities. However in the past year, every hotel that I have booked in this way came with hidden RESORT FEES. These fees can go upwards to $30+/night, usually matched with excessive parking fees. I have found that this has become the norm. Priceline is aware of this- will not bend when the customer discovers this "hidden tax". Customer service- there is none. They could care less about their customers.
I have learned that EXPEDIA does keep their customers in the loop on these "resort fees". So off to expedia I go. I have been burned one time too many by PRICELINE, I feel like a fool hanging in there thinking it would get better.
I booked a car rental thru Priceline.com and my bid was accepted! $35 for a one day car rental. I thought- GREAT deal. Not the case. The sleepy or hung over clerk at Price line sent the resurvation to Avis Car Rental for a 24 hour rental instead of my 12 hour rental. When I dropped off the car, the check in guy printed me out a receipt for $353. They said "Because you are dropping the car off early it negates the original contract and defaults to the MAXIMUM allowable per day......" What the @#$!*@#. I went in to the office there and discussed my problem with the manager of Avis rental and he was very helpful. My online reservation from priceline was correct. When they emailed it over to Avis it was wrong. Now I am fighting trying to get my money back!!! What a PITA. Never again.
Priceline has gone way down hill in the last year! We had a four star hotel in NYC that was definitely not a four star! They gave us for two people in a room, two women, a full size bed what hotel has full size beds??? They would only upgrade with an upcharge and Priceline should not even have this hotel as an option for the price and for the service and the bed sizes. The rooms were extremely small and the service was bad. When I called Priceline they were also horrible, I now need to find a new service to book hotels at the last minute in NYC after years of using Priceline with no problems. The hotel was Renaissance Hotel 57 in NYC!
Reserved for wrong date, when I specifically remember reserving for Nov 19-21 (2 Nights). I got to hotel after work, no reservation. Receptionist pointed out the date Dec 1-2, I had no idea how that happened. I went to correct the date and could only cancel the reservation, not modify for the next week when I would need it, now I'm getting charged a cancellation fee and I have no where to stay.
Prior to this weekend I would give Priceline a much better review. I have had great success with name yur own price bidding for hotels nationwide. However, this weekend I had a bad experience I want to share. It has opened my eyes to the limit of their control reagarding providing what you actually purchase for the price you believe you are getting. BUYER BEWARE Usually I Name my own Price through Priceline. This is great if you do not have specific needs such as a particular type of room. They only guarantee accommodations for 2. Recently I made reservations with their "negotiated" rates beause I did have a specific need for two double beds .I chose the Tremont St Courtyard by Maarriott in Boston MA and chose between a room available with two double beds and another which was a king size bed. I booked the room type I needed. Upon arrival, I found I had been booked in a king size room. I explained to the hotel staff I had reserved the double bed room. They explained Pricelne books the most common room in the hotel which in this case was a king size bed. I was offered a double bed room at an additional cost of $35 per night plus taxes and fees. My $101 room ended up costing me $160. I called Priceline for assistance. At first they told me my reservation confirmation should say there are no guarantees. I explained I understood this BUT I had specifically reserved the way I did and the room I did because that was what I needed. I countered they should not offer a choice if one does not exist. She then explained when I name my own price...I again pointed out I DID NOT name my own price. She said my receipt should say I did. I explaned it did not. She then said if I had extra people I needed to pay the extra fee. I pointed out I still only have two people we just did not want to share a bed. (She seemed to be drawing at straws to find a way this was my fault). She then offered to call the hotel and speak to them. She got back on the line to tell me they said they gave me a double bed room. I confirmed they had, for the additional fee. (Was she just not listening to me?) She said she was sure they would not be charging me but would call back to confirm, if I would like. When she returned to the line, she explained they had indeed charged me and she could do nothing about this. Thank you Priceline. This was a complete bait and switch tactic. I blame Marriott for the bad business practice and Pricline for doing business with them and not advocating for their customers to ensure their deals are honest, transparent and accurate. Marriott's bad practice reflects on Priceline. I can't do business with a company if I cannot trust I am going to get exactly what I purchased. This is regardless of whose fault it is.
Read the fine print. We booked a car 3 months in advance and needed to change the reservation slightly. We were told we could not change or cancel the reservation. We were charged FULL PRICE and never rented the car. It's a sham.
I wanted to visit my brother's family for Christmas and I knew the ticket was going to cost me about $500. I decided to use the "Name your own price tool" to try and save what I thought would be about $80 (Which is not the advertised 40% more like 15%). Frontier.com was offering the ticket at $518 and I put a bid on Priceline down for $460. The tool requested I choose an alternative airport to fly into and as I was making my choice I selected and then deselected a secondary airport when I decided against it. Priceline accepted my bid but had me flying out of the airport I had not wanted. When I called to cancel the ticket (expecting a refund with maybe a $10 -15$ fee for the error Priceline charged me a $10 fee for the ticket processing, $30 for the change fee and $200 to hold my ticket until I purchased another ticket from them. Had I booked through the airline directly I would have had a $ZERO fee for changing within 24 hours...which is standard across all airlines I have come across. I will never do business with Priceline again and I will never recommend their service. When I called to see if the situation could be corrected the representative was rude and spoke over my concerns and basically told me this was my fault and I was stupid. AVOID Priceline! The airlines offer the same deal Priceline does and they wont hold your $ hostage or EXTORT MONEY from you if there is a mistake in your ticket that you fix with in the first 15 minutes of the purchase. Also, there reps tend to treat customers with respect as they are aware there are other places you can purchase tickets.
Refer to comments below. I booked and paid for 4 nights but checked out after the first night. This was immediately advised to Priceline's customer service. They were to write to me but i have not heard anything yet.
I am still considering what action to take against Priceline. My comments posted on Tripadvisor and copied below says something about my position. I expect Priceline to compensate me for my loss.
I was persuaded to use Priceline.com by a friend and chose Rome for four nights to try it out . I bid for a 4 star Hotel and finally secured one near the Termini Station at US$170 per night. Was advised that the standard of the hotel would be 4 star . In reality the hotel is at best closer to a one to two star hotel. The lobby when we entered was piled up with cases and back packs and while the receptionist ( there is only one) was helpful he could not make up for the standard of the hotel rooms. The room we were given had clean sheets and hot water but after that was appalling, lights not working in the bathroom, lights hanging down unprotected from the ceiling , filthy walls - i doubt the room has been painted in ten years, mould in the bathroom, airconditioning blowing straight down onto the pillow part of the bed - not capable of regulation. Loud hotel generator outside so you cannot open the window. Serve me right for trying to get a better value hotel on a last minute deal but two things stand out , both the Hotel and Priceline are entering into misleading and deceptive conduct . The bidding process does not disclose the the name of the hotel but you bid on a star rating and location. When you bid on a 4 star hotel you should get a 4 star. The hotel purports to have a four star rating but is more a backpacker than a 4 star. Priceline should be required to verify their representation of the standard. I have paid my money, been ripped off and put it down to the University of life. If i had paid $80 per night i would have rated the hotel average . This review is based on value for money.
The best thing for anyone to do is use a different site for travel!!! BOOKIT.COM is one of the best. I used priceline.com to make a flight reservation, my offer for a price was accepted for bidding and 1wk later there was a $40 difference and also the flight has no layover & also arrives 5hrs earlier than my current resevation. Priceline would not reimburse me the diff nor would they change ANYTHING!!!!!!! I also asked if they could change the ticket in my fiancee's name because he decided to travel along. They refused saying it was a security issue blah,blah,blah. I could go on! Very unhappy customer I should have know better from previous trips but thought I was getting a break at the time. Please use BOOKIT, KAYAK, HOTWIRE OR ANYOTHERS!!!!! NO PRICELINE.COM YOU'LL BE SORRY!!!!!!!!!!!!!
Offered a one-night hotels with a cruise - turns out it was only a $25 voucher. Claimed to offer upgrades - none given. Price came down and the didn't honor the difference. Also, non responsive to online support. Booked once and would NEVER use them again for anything.
Setting up the original flight and rental car (to Philadelphia) was easy, I was happy. The day of my trip I got dropped off at the airport (4:30 AM) to find out my flight was cancelled 20 minutes before departure. I tried to work through the airlines and Priceline to make it to my meeting 32 hours later in Philly. Unfortunately I had to purchase a new ticket through another airline which flew me to another city(DC) a couple of hours away. The new car rental was with Budget and was $102 to drive to Philly and drop it off the next day (and get my original rental 1 day later) or pay ~$400 to keep the DC car for the extent of my trip and drop it off in Philly. I chose to get my original car 1 day later than originally planned. I called Priceline to try to coordinate everything and this was the only option presented and I tried to get a refund initiated at the same time for not using the car in Philly for the full rental. I was told I would have to wait for the processors to complete a review. After review I was told that even though my flight was cancelled and I had to incur more charges that I wouldn't be refunded for the day I didn't have the car because I picked it up. Overall the experience was less than pleasing with everyone passing the buck ie Priceline tells me to call the rental car company then when I called the car company being told to call Priceline, same story with the airline etc....I would say that if the flight wasn't cancelled @5 am things would have been just fine but I will spend the extra $20 on paying the producer (airline company, rental car company) of the goods I want rather than the middle man in the future to avoid so much drama/ stress.
SHOCKING - 23-10-13 spoke Ploud - Just on the phone to this company and am shocked at their service. In order to change a date on a booking. Their penalty charge is 100% of the booking cost. They keep talking in dollars not pounds. They are confusing me, themselves and anyone.
At the moment they have cancelled my booking and are keeping all of the money as a cancellation fee. SO I don't have a reservation or my money back. BEWARE!!! US using overseas call centre. BEWARE!!! you pay you won't get any money back!!
Priceline needs to change their policies big time. I will never ever ever use them again! Look at all of these horrible reviews! I can't believe they do not care about customer service or customer satisfaction AT ALL! There should be a class action lawsuit against them.
WARNING: do NOT use priceline.com! They totally ripped me off. I bought a flight for $301 dollars, this was the price quoted on the final page where I filled out all my credit card info. This included all the taxes and was the final price. I then get a confirmation email with a price of $337, and this is the amount they took from my credit card. This is not the price I had agreed to, and was not stated anywhere during my purchase. When I asked for an explanation from customer service, they told me the price for the flight had just gone up when I was paying for my ticket. But this was not stated anywhere when I made the purchase. The $337 was never mentioned and it is not the price I agreed to, but they refuse to do anything about it. PRICELINE.COM IS ONE BIG SCAM STAY AWAY.
I purchased a plane ticket from Atlanta to Miami form them. I verified all my information but did not print my boarding pass right away. When I went back in to print my boarding pass my last name had been changed. I called priceline and I got the same guy on the phone every time. Go figure what are the odds of that. They told me I had to call Delta to pay a fee and have my name changed. I called Delta and was told since I bought the ticket through Priceline they would have to fix it. Needless to say I had to purchase another ticket due to the fact I was going on a cruise and had to get to Miami. I open a dispute with my credit card company and they said Priceline did not break the refund policy since I purchased a non-refundable and non transferable ticket. The ticket would have been fine had they not tampered with the name in the first place. I WILL NEVER USE PRICELINE FOR ANYTHING AGAIN!
Two of our party independently searched this website for a hotel in Cameron, Arizona. We found a choice and booked it. When we arrived in Cameron, AZ there was no hotel by the name that we had booked. When I called the number of the hotel we found out it was in Cameron, Missouri. Spoke with two customer service reps at the hotel and at priceline. Both were very apologetic but wouldn't do anything to resolve the issue. We were stuck with the hotel charges for two nights plus we had to scramble for another hotel. The clerk at the hotel in Cameron, AZ said this wasn't the first time this had happened. WILL NEVER USE PRICELINE.COM AGAIN. Buyer Beware!!
Booked a Disney resort, airfare, parking at airport via Priceline...NIGHTMARE
I leave on Friday and nothing but drama already
1. When they made the reservation at Disney it was put in my name only with no guests names listed. I was told by Priceline, Kathy (not her real name but her pseudo American name) that since the room could accommodate up to four, they didn't need to do that and you can only reserve under one name. BS
Disney needs to know all parties in room in order to connect the adult and child's itineraries, magic bands, fast passes etc etc
Kathy never got it and she told me to call Disney and Disney said call priceline....so it continues....
2. This was booked in April for October...my 8 year old child is now given a seat assignment 4 rows from me although Priceline asked me seat choices...I requested she a window and me adjacent...WRONG answer...she is window all right for rows from me...of course, the airline states too bad since I went thru priceline and Priceline states they can't guarantee seats....so, another 120 dollars later I paid to get choice seats via usairways to get me beside my minor child.....
Long story short, a deal isn't always a deal....I haven't even left yet and wouldn't recommend priceline to hitler or bin laden or any other hater
I booked a flight on british airways with a BA flight number and BA phone number. In small text at bottom, it said, " operated by Iberia" airlines. I would have shown up at BA terminal had i not called them. There was no detail at all regarding what Iberias role was here. Reason i booked BA was no baggage charge for a surfboard. Iberia however charged me 150 each way, so got hosed. No valid reply from PL at all and get doled out to some sweatshop in phillipines.
My other warning, three out of four times i have used PL to bid on the hotel, got a nice hotel that was either under a major remodel, or the one next was so lots of noise etc. they dont disclose this info.
I wont use these sleazebags again.
I booked a flight using a combined Flight+Car package for $600. I saw the same package for $530.00 TWO DAYS later. I called to ask for a price match, but they refused bluntly saying that I must find the particular flight for a lower price for them to do the match. But how will I know, when the Flight+Car package that is $530.00 does not reveal the airline(which i suspect is the same). THIS IS UNFAIR.
Priceline customer service sucks! They double billed my credit card and won’t remove the charge. I disputed the charge with my credit card company and apparently this is a common event for Priceline. Anyway, 6 weeks later, I’m still arguing with Priceline as they disputed my dispute and now I have to start over again. After a lengthy conversation with another Priceline customer service rep, they basically told me to just to sue them as they we’re going to help. Unfortunately it’s not that easy to sue Priceline as you have to sue them in CT. Simply put, book direct and don’t use Priceline as they are very unethical and don’t care about you after the sale. Please feel free to post this anywhere you’d like as I have the evidence to prove my case. I even recorded my conversation with the Priceline customer service rep. DON’T USE PRICELINE!!!!
I just returned from a 9 day trip. I stayed the first 3 nights at Music Road Inn in Pigeon Forge, TN for a conference related to my job. This was not booked by Priceline. I did use Priceline to rent a car from Hertz. I chose to pay the extra for full coverage insurance for the 9 days. After the 3 day conference, my Fiance' and I drove to Reidsville, NC to visit the site of her ancestors and speak with her relatives. We went on line before we left the conference and reserved a room in the area for two nights. When we arrived to check in, we first asked how much a room would be for 2 nights. They told us the exact same amount Priceline said. I then asked about discounts for Disabled Veterans. They gave me a rate that was considerably better than Priceline. After that, we just looked up the rate on Priceline but did not reserve it. When we walked in and asked for their cheapest rate, it was less than Priceline. While on this trip we received notice from home that my Fiance's 73 year old brother had been rushed to the hospital. We cut our trip short and returned home early. I called Hertz and asked if I turned in the car early would we be refunded the last 2 days. They said yes. When I took the car back they refunded the 2 days plus an additional discount. I called Priceline, who I paid the full coverage insurance fee to, and asked about them refunding the 2 days I didn't use. The cost for this coverage was $11 per day for 9 days, or $99. The refund would only have been $22. Since the lady told me she had no way to authorize the refund, I asked to speak to someone who might have a way. She connected me to a man who said he could not refund the $22. He asked what the emergency was and I explained. He repeated, he could not refund the $22. This was my first experience with Priceline. I don't know what the rental would have been on the car without them. I do know that all the rooms we stayed in were cheaper without Priceline. I also know that $22 in not much to loose a future customer over.
Unfortunately, I have to agree with all the other negative comments regarding Priceline. We have been travelling for six months now and have used Priceline on many occasions. We have experienced everything that many others have complained about: you get the worst room in the hotel, often by the lift and vending machines, you are not able to specify what beds you would like and hidden charges for parking etc are not disclosed. Weighing everything up, we still thought it was worth taking a chance to help save on costs. However, the final straw was when we booked a hotel in Barcelona on name your own price. I bid $90 (plus tax, making a total of $107.86).
I then discovered the hotel we had been given only charged $73 (tax inc) for the same room !!
I contacted priceline and asked if they would be prepared to refund the difference but they aren't.
This makes me feel that name your own price is a complete scam! The whole point is to hopefully get a hotel at less than the published price as you are taking a chance on not knowing which hotel you will get. Priceline advertise that you can make savings of up to 60% on the published price with name your own price and I ended up paying 45% more! Goodness knows how many other times this has happened as we don't normally have reason to check.
I am not prepared to pay more than the going rate for a, normally substandard, room. For this reason I will not be using priceline again and would suggest that others use caution if using name your own price which clearly does not do what it claims to do.
We've used Priceline many times and find that it offers us a price advantage almost every time. Great service. Look for a hotel with free cancellation. Travel internationally? Look for Ibis hotels for a smaller, efficient, but clean room at a reasonable price.
This is the worse company for customer service. Booked a room, one week later needed to cancel. They had one and half months to rebook. There was no way room would not rent out again. They said go ahead cancel but we cannot give you anything back, no credit for another room, nothing.
The worst customer service I've ever experienced . Will never use the service again. I booked a room at JFK. I was given a hole in the wall room far down the beaten (isolated industrial area in Ozone Park) path. The reviews of this hotel are awful . I am on a limited budget and can not afford to rebook. Was willing to upgrade but was not allowed to. My husband has asthma and all the rooms including the non-smoking ones stunk like smoke. The area is totally not safe . I cannot understand why priceline lists this hotel with so many in the area . Will NEVER even think about using Priceline again !
If possible 0 star. Price line is total scan...you don't get what you see online. I used name your own price, got 3 star hotel in Toronto near air port for $65. Reception gave me surprise saying their parking is free but I have booked from price line I got charged for parking $15!!! Wtf....so..$65+$15(tax)+15(parking)=$95!!! Wow.....I would get cheaper price if I would have just walk in to any 3 star in that area. Also hotel said because I am price line customer they will charge me for breakfast also which is free for their all guest but not for price line customers. I will never buy any thing from price line again.
I booked a trip to Vegas a few months ago and had to cancel it due to a medical emergency backed up by a doctor's note faxed directly to Priceline. Upon cancelling the trip, I was told that the value of my airfare could be used on any future (within a year) Priceline booking. Because I'd originally booked with Priceline. Makes sense right? Well apparently, as outlined in the followup email they sent me (but NOT in the phone call!) I can only use that credit on VIRGIN flights because my original trip had been Virgin flights.
Now, Priceline holds that credit, Virgin has nothing to do with it and doesn't care where I use the credit, but because of Priceline's STUPID "policy" they will only let me use the credit for Virgin flights! This is a HUGE ISSUE because Virgin only flies to like ten cities, NOT including Houston which is the only place I plan to go in the next year!!!! And nobody will fix it!
Not to mention ALL of the representatives say "there's nothing that can be done" and when asked to speak to a higher supervisor they just say the only thing I can do is WRITE A LETTER to their customer service mailing address. THAT WILL TAKE FOREVER!
AND one of the representatives I talked to hung up on me, and another was EXTREMELY snotty, kept interrupting me and talked down to me like I was stupid when I've spent about FIVE hours on the damn phone about this issue. I WILL NOT drop it.
PRICELINE CAN NOT BE TRUSTED. DO NOT BOOK USING PRICELINE.COM. THEY WILL FIND A WAY TO SCREW YOU OUT OF YOUR MONEY.
Priceline is a scam. Their name your own price never really works and if you buy insurance they will find any excuse not to honor it. I tried to use them and then was told that even though I bought cancellation insurance, I would not be able to cancel and that if I wished to alter my travel arrangements it would be an additional $400 fee. Yep, Four Hundred. Their customer service is non-existent. When you call, you get a crackly horrible connection for someone who rarely identifies themselves and then transfers you immediately. You just get passed back and forth to phone reps who obviously don't care or have the tools to help you. There is no email address to contact them anywhere on the site and when I tried their contact us comments section, I got an email back saying that they didn't get my full message and there for couldn't help me. There are too many other travel sites out there to support a company as deceitful and greedy as Priceline.
Booked through Priceline.com requested a 2 1/2 3 star hotel in the Asheville, NC area. Offered $75.00 a night. Bid was accepted and it was for a Baymont Suites. In no way a Baymont Suites is a 2 1/2 3 star hotel, especially with outside entrances. Called and asked them to switch to another hotel in the area and would pay more and they said we had to stick with what we got. Called back and told them we could reserve directly from Baymont Suites at a lower rate and they agreed to give a credit for the difference. Arrived and the hotel was be remodeled. Stained bed linens, dead bugs in the window, cigarette burns on the chair and painters tape around the door knob and along the trim area. Horrible rooms, they both reaked of cigarette smoke and they were unable to move us to non smoking rooms. Totally sucked. I will NEVER use PRICELINE.COM again!!!
Booked through price line. Got to the hotel which was totally misrepresented. On their site it had very good reviews but as we neared the address the family and I began to get the feeling we would not be happy. It was in an industrial area that was surrounded by legions of semi trucks with hookers and other unsavory characters wandering around. We cautiously exited our vehicle hoping to make it to the lobby without being mugged or solicited by prostitutes for sinful purposes. When inside it didn't look too bad but then the clerk informed me we had booked a smoking room . We did not book a smoking room as our daughter has asthma and we didn't intend on trying to kill her . The clerk stated they had no other rooms as it was employees weekend and they were full. We agreed to try and take our chances with the room because it was late afternoon and our options were limited financially and otherwise. Upon opening the door to the room our noses were lambasted by a smell a hungry bear would have rejected. We hacked it out for the night waking up to a sick daughter , luckily not the asthma. She threw up before we could get out of there but to be fair she does have a weak stomach. We bit the bullet, left and got a hotel somewhere else. After trying to get a refund of course we have had no success. Beware when you book through this company.
zero stars if possible. I booked a short stay in Monterey, CA through priceline. I did the express deal where you choose a certain location and price point, but the hotel is a surprise till after your credit card is authorized and debited.
After finding out my Hotel it was Americas Value in Seaside CA. OK nothing wrong with location or hotel...so I thought. I decided to look up the hotel on YELP.com, to find out the place has bedbugs. Not just 1 complaint in the past but several and 1 complaint was left 1 day ago.
Disgusted that priceline would even use such a place I called them to Cancel and re-reserve elsewhere not picky as long as its bug free. I called within 30mins of making the reservation and paying to Cancel and the trip was more then 2 weeks away. First of all does anyone at Priceline speak English. Hard to understand, rude gave me the run around. Telling me that they could not cancel and that I would have to call the hotel to cancel. They even called the front desk manager at the hotel to ask if they had bed bugs and of course the manager said no. I could tell Sharon from customer service had little to no experience. She couldn't even answer my questions just kept saying the same thing as if she had a rehearsed reply or reading off a prompt. So all in all I had 200.00 debited out of my account and not returned. What a bunch of crooks. I do suggest if this happens to you to quickly call your bank and file a report and a claim to get your money back.
Tried to name my price for a 5 star hotel for $150 on the vegas strip.
I got the Trump. This is arguably 4 or 5 star. It has no casino. It is not on the strip. The rooms also can be bought for less than $150 a night, but regardless I was expecting a Bellagio or Venetian, or a real 5 star hotel.
I contacted them within 5 mins. Of course they spouted BS that I selected vegas strip vicinity etc.
I googled and discovered many people booking vegas hotels have falling for this. Think they're bidding on a high end strip hotel and get the Trump.
Priceline as usual would not offer me credit, or let me pay a penalty. They would not help me in anyway.
My credit card company called them and they were just as annoying. My credit card company gave me credit.
Would NEVER do business with Priceline. Stay away from these scammers.
The website will only let you order six tickets at a time. I needed 7 so I had to do two orders. The price was 363.59 per ticket for the first order. Within seconds I ordered the next ticket the price showed 429.59. I had no choice but to make two orders. After speaking with customer service (who was rude) she said there was nothing they could do even though each ticket had the same offer id numbers. I had never used Priceline...my BIG mistake. I am surprised that the reviews on this sight do not correspond with the other review sights....kinda makes you wonder. Never again. Please go elsewhere...
Watch out Priceline is a nasty crooked group. I purchased a hotel room via priceline express deals (not name your own price) and realized I needed a hotel closer by so I booked with another hotel as well via priceline express deals and I also purchased trip interruption insurance thinking that I could cancel. NEVER PURCHASE TRIP INTERRUPTION INSURANCE it does not enable you to cancel and price line turns your claim over to a 3rd party who only pays a portion of the insurance. I have used priceline for years without a problem but they got me big time on this one. They would not let me cancel either reservation even though the hotel did process the canelation. I disputed the charge on my credit card and it was removed only to have priceline place the charge again. SNEAKY and SLEAZY should be priceline's name. And to hell with you William Shatner for supporting these crooks.
Priceline successfully ruined my vacation. Both myself and my finance attempted to book rooms for our travel using their"book it now" option. To our surprise we received a message that our "offer" was not accepted. This was the price they listed for hotels. Not only did we not get rooms but they placed holds on our accounts effectively leaving us with no funds for our vacation. This was a terrible experience. To me this should have been a simple issue to remedy but there is no way to contact an actual person within the company. Now I am left without a vacation and a finance that is inconsolable.
Expensive rates, false advertising, charged me twice, never been reimbursed.
I booked a hotel room with them, supposingly a great deal at 211$. When we arrived at the hotel , we learned that the hotel rate was 168$ per night at the front desk and I was charged that price at the check out. When I got home, I noticed I had been charged also a second time by Priceline for 211 $ and inspite many contacts with its customer service, Priceline refuses to reimburse me.
Terrible customer service and false advertising as they pretend on their website that : "We pride ourselves on two things : getting you the best deal for the things
you need and providing excellent service."
I am not the only complaining about their illegal practices , so before making a reservation through them , please read : http://mythreecents.com/showReview.cgi?id=15009
Horrible customer service I will never use Priceline again. I wanted to change my date from Thursday to Wednesday still staying four nights. The person had no idea what I wanted because he spoke from a script. It would have been a simple correction but instead I had to get another hotel for the Wednesday stay, move to another location on Thursday WHAT AN INCONVIENCE. I use to be faithful to Priceline but no more I am done. The outsourcing did it.
All the other sites (booking.com, kayak.com) tell you there's no refund if you book. What does priceline say?
"For the room type you've selected, you can cancel your reservation up until noon on Wednesday, July 3rd (local hotel time), however the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on your day of arrival (Wednesday, July 3rd)."
In other words, it's NOT refundable.
We're adults. Just tell us. Don't loophole us with all this fine print. Tell us this bogus date to cancel per the hotel's policy. It doesn't matter. I can't even tell you how deceptive this is---"you can cancel, sure, no problem, but you will be charged." What are we, idiots??
I'M NEVER EVER USING PRICELINE AGAIN. CHEATERS. LIARS. DECEIVERS.
On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel; however, Priceline has it listed as a 4-star hotel. In the description of hotel star ratings on the Priceline website, the Double Tree is provided as a example of a hotel at the 3-star and 3 and 1/2 star level. It is not listed as an example as a 4-star hotel. Hilton is a 4-star hotel not Double Tree (operated by Hilton). Because the hotel rating conflicts with their own description of hotels and the company was grossly misleading, I requested a full refund. I spoke with two customer service representatives who said they were unable to process the request. Additionally, I asked that they apply their Best Price Guarantee to my reservation as I paid $145/night through Priceline and the Double Tree hotel website quotes a price of $139/night. The second representative I spoke with, Sujey M., said that she looked up the room rate online and found a rate of $169/night as the lowest rate. I took a screen shot of the rate from the Double Tree website on my computer and offered to email it to her; she said I could not do that. I also asked if we could call the hotel to clarify and she said it had to be online pricing only. Priceline grossly misrepresented the Double Tree as a 4-star hotel (conflicting with their description online) and they refused to honor the pricing guarantee.
Priceline is unreliable, and has terrible customer service. I have never received such poor customer service in my life. My boyfriend and I missed a best friends wedding because of the airlines. Priceline refused to find us another flight and give us a refund. They are a scam! Don't ever use them.
If you are looking for a service provider offering discount travel packages, I would recommend that you visit priceline.com. Since the rates were too good to be true, I compared it with other websites of the niche and even went through its review. I even took the opportunity to speak with customer service professionals who assured that they are indeed a genuine site and provide the best deals on travel. Their packages even comprise of hotels, cars, cruises and other activities that might garner your attention. I would recommend their top services to one and all.
Priceline has a 50 dollar hidden fee!
I booked a package (hotel+airticket) through priceline because they claim that they save you money. What they actually do is steal your money!
The receipt of the hotel was 50 dollars lower than what I paid them for. And they claim that is because the hotel, on the receipt, charges the wholesale price... but if that 50 dollars were not on the hotel receipt it means that the hotel didn't get them, so Priceline kept them for themself as an hidden fee.
The customer service was not helpful in explaining the issue. They simply kept copy/pasting the same "customer satisfaction is our priority" message without giving me details about my case (even if I was very clear in all the details).
Moreover, since I booked through them, I could not get my HHonors points! So they stole my money, they stole my points and they were NOT cheaper than booking from the hotel website directly (as I realized too late unfortunately). Stay away from Priceline!!
Terrible do not use priceline its a ripoff you think you are getting a decent hotel room and they are the bottom of the barrell.Disgusting hotel even though only. Paid 75 per night not worth 10 buck OMG stinks like smoke tub nasty could go on and on I learned my lesson anything that sounds too good to be true is !!
I booked a car through priceline, and when I got to the location over 1400 miles away, the rental company refused to rent the car to be because I was using a prepaid card. So here I am 1400 miles away from home with no car, I booked the reservation with the card that I was picking it up with, Priceline had no indicators that the prepaid card might be an issue, they have no problem stating about the holds that the company could place on your card but not that a prepaid card could not be used, I contacted Priceline and the only thing they offered was a refund. I was stuck at the airport with no car. What an embarrassment. I contacted family finally to help and tried to get priceline to make and adjustment on who's name it was under and they refused. What kind of customer Service is that. I will never use Priceline, and will be telling all that I know of this experience.