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I used priceline for the first time on my vacation. My wife and I booked a round trip back east and were only looking at direct flights and ones with 1 hop. We paid for the tickets and chose seats next to each-other so we could sleep and share snacks, watch the same movie etc.
NONE OF THIS HAPPENED! They screwed up our entire trip. I called the airline and I was told "They are a marketing partner and their technology is not good enough to pass the information to us correctly, so we see this a lot"!!! They told us, go direct next time. I am disputing the charges currently. Their customer service hung up on me twice.
This company sucks so much that there are no words in dictionary to describe them. I wasn't able to travel because of an earthquake in the destination. The airline initialized refund to everyone and when I called Priceline, they didn't issue me a refund and kept hanging up on me. I will never in my life buy any service from this company. The WORST company I have ever dealt with. WORST WORST WORST WORST WORST!!!! This company disgusting!
I used to like Priceline but after this last trip, never again. They booked us in the worst hotel I've ever seen, spiders and cobwebs on the ceiling, hole punched in the bathroom door, water damage tile about to fall out of the ceiling, used garbage under the bed, the list goes on. We called the front desk to see if someone would come clean the room. Someone came by and said "Housekeeping went home" and dropped of a busted up vacuum so we could clean the room ourselves! There is no way that place is the star level Priceline sold us. And with their no-refund policy there is no protection against getting a dump like this! I wouldn't stay at that place for free. We had to flush the cost a two night reservation down the toilet and go across the street and get another hotel out of pocket which seriously affected our trip. Going on vacation should be relaxing, not a game of Russian Roulette.
I had to go to Boston for two nights on family business and needed a handicap accessible
king deluxe room on short notice. I used Priceline and found the most perfect hotel!
Not only did it meet all my requirements, but it was across the street from the offices
that I had an appointment with! When I was checking in, the clerk told me I was getting
an unheard of deal- that he had rented my room for twice the price the night before.
DO NOT USE PRICELINE to book anything!!!!!. The policy is that you pay your money before you know where you are going and if they book you in the worse place in that city then so be it. You cannot get your money back nor transfer reservation.... I know for a fact, they booked me and my 2 month old baby and my 9 yrs old daughter in the hood. What a waist of time and money... I WILL NEVER use Priceline again.
In my opinion this company is a total ripoff and that's because they have no cancellation policy, in other words, if you make a mistake in your booking like I did, there is no refund. Here's the mistake I made. I searched for a hotel in Moab, UT, but the first hotel to come up was in a different city. It was a great price for Moab at this time of year, so I snatched it up before it disappeared before it disappeared. Well, when I discovered my mistake I expected a refund and I could have booked a different hotel. Nope, They won't do it no matter how misleading their search process is. I checked hotels.com and Expedia, both of them give you your chosen city first, but not Priceline. I called cust support and went up the food chain to get satisfaction, but no, you have to submit an email or letter. Now what do you think the reply would be? Sorry it's our policy to rip you off (my words). For you lawyers out there, in my opinion this is fraud when you are given something else and not what you wanted. I will never do business with this ripoff company again, and that will cost them in the long run.
Please check to make sure they haven't given you the city you wanted first. Otherwise you too will get screwed.
I am SO disappointed in Priceline.com. I always thought I was getting a good deal when using the site, until I found a rate that was almost HALF the price of one other Express Deals. The site makes it seem so simple and 'hassle-free' to get a refund for the difference. The customer service agent said that I could not receive the 'best price guarantee' because the other site actually offered cancellation, unlike Priceline's nonrefundable, no cancellation policy. However, the website says "Comparable Cancellation Policies" which the agent told me actually means "Must be the same or more strict." Why not make that policy clear online? Don't advertise something as a guarantee when it is not at all guarantee. This is false advertising. Another site is offering a cheaper rate AND better service, yet they do NOTHING to at least attempt to keep a customer happy. All I received was the same scripted lines over and over. Again, nothing to even TRY to make the situation better knowing that I am now wasting over $500 on a hotel room (which they say is 2 1/2 stars, but is more like 2 on other websites). I have used Expedia, Booking.com and Southwestvacations.com before who have all honored price differences without giving any push back. Those companies (and I'm sure most others) know how to retain customers. We travel a lot, I know people who book travel for work, and I will gladly spread the word about never using Priceline again. This company obviously does not value it's customers and has no sense in clear messaging/advertising and retaining customers. It is very sad knowing that a company would treat customers this way, especially a travel site. Booking travel should make people happy, not make them angry. Please Priceline, make your messages more clear online, stop making "best price guarantees" and take a lesson in valuing and retaining customers.
I made a bid on a room and the bid was accepted. When I checked into the room, I was told there was an additional $4.95/night resort fee. What a scam. When I called Priceline, I get a scripted version of a response. As I viewed the pricing on other hotels during bidding, there were statements that there will be a resort fee added to that bid. But on the hotel that I bid on, there was no resort fee mentioned. This charge made my bid $5 more per night. That's $150 more a month. If I'm "Naming my own price", should I pay the price that I named and they accepted or should they be allowed to just charge any amount to my credit card because I'm locked into this bid. Can't cancel it. Can't change it. I'm just screwed. And the sad part, there was no resort. No amenities. Just some rundown old slimy motel.
I made a reservation a few days ago with a certain hotel and I found out that they were renovating. I then called Price Line to cancel my order and had a lot of issues even trying to do that. I explained to them that all the new reviews talk about it and how bad the hotel stinks also. I spoke with 4 different people thus far ( customer relations let me go after a long hold time) and told me she would call me back in 20 min. after she checked with hotel for cancellation. I then called hotel b/c she never called back and they said they did not even have a reservation for me. They then told me they have contacted price line several times and told them they were over booked. Price line is still selling more rooms at this hotel as we speak! Now I have wasted over an hour trying to get a refund on a hotel that was never booked to begin with! The girl that works at the hotel said she has been getting cussed out all night b/c of price lines unprofessional ism and over booking. I just dont understand how they get away with this....
Thought I had a good deal through PL but as it turns out they charge in US dollars. The fact that all charges are in USD is in small print and a faded out font colour. You have to be sharp to catch it. After the fact I complained to the CSR and there was nothing she could do. I asked for a supervisor, there was noting he could do. Lots of "sorry for the inconvenience" but nothing concrete like a voucher for $'s off your next booking. All the manager said was' "send your complaints in writing to the head office. Adding insult to injury the hotel does not provide the continental breakfast to customers who book through any website but their own. After this experience I will never book through price line again. It is a rip off. Deal direct with the hotel you want to stay at and get the respect you deserve.
When traveling to a foreign place, I rely on the amenities and hotel description to choose where I will stay. I was very careful to read reviews and amenities before choosing a priceline express deal for a hotel in the area I wanted that advertised a hotel shuttle and wifi. The hotel does NOT have an airport shuttle. I am spending $15 per person, one way, for the AIRPORT shuttle that is available to the hotel, which will be an extra $90 in shuttle fees that I would have avoided by staying close to the airport if it wasn't falsely advertised as having a shuttle. Priceline's response was that there is a shuttle available, and they didn't say it was free. On that thinking, I also have an airport shuttle. Anyone can take an airport shuttle to my house, if they pay for it. I only asked to cancel my remaining pre-paid nights for a refund, and they refused. Don't use them. it's not worth pre-paying and hating what you get stuck with because it's advertised wrong. They get their money up front, so they don't care if the description was wrong or misleading.
Do not use - thieves; Booked hotel and in less than an hour my schedule got changed and they would not change date, cancel or refund. Hotel would but I had to go through priceline since I booked there. Policies should be the same as hotel.
Never use again!!
Whatever you do, never enter priceline.com into your web browser. Through priceline, I made a reservation to rent a car in Vancouver. The website promised me a price that was more than 100 dollars lower than the price I ended up paying at the rental car place. On top of that, and unbeknownst to me, I was charged 30 dollars for using the online service to book my rental. At no point during the reservation process was I informed that I was going to incur this fee. There was absolutely no mention of it. So basically, I paid 30 dollars, which I didn't even know I had to pay, in order to book a car rental that was way more expensive than the advertised price. I never felt like more of a sucker. William Shatner should be ashamed of himself for representing these charlatans.
We used priceline to book a hotel in NC and got the room for two thirds less than the hotel offered. The only problem was that the room was located next to the ice machine and the elevators on the first floor, so every loud drunk that came in after one a.m. woke us up! Still, the room was very nice for the price and you still got the same amenities as everyone else, so it worked out well.
You have to be careful though, because if they match your bid you are locked into paying for the hotel and it may not be the one you really wanted or in the exact location you wanted, so you have to be a bit flexible.
It is a bit nerve wracking, bidding on a hotel near the area you want to stay and not knowing exactly what you will get, but you can save a lot of money on a hotel room.
Always bid lower than you think they will go, because sometimes they will have a four star hotel room at a two star price, but do not wait until the last minute to book or you may find yourself not being able to find anything in your price range!
I rented a vehicle for my eldery inlaws travelling with their 86 yr old mother. They were meeting us in Mrytle Beach for our first ever family trip. Grandma was having diabetic issues the day of the trip and in rushing to the airport, my father in law forgot his license and when they got to the airport in MB, they were not allowed to rent the vehicle. Even thought my mother in law was the one the reservation was under. Numerous calls were made to Priceline over two hours and yet they would not budge and the rental company could do nothing since it was a Priceline reservation. Grandmas medicine was at the condo we were in and she was starting an attack yet Priceline did not care. I had to pay with my credit card over the phone for another rental and have been trying since June to get them their $200 back. I wrote the VP of the company for rental cars and only some secretary wrote me back and said the same thing as all the calls. I understand it was our error gramps did not bring his card, but given the circumstances I believe an exception can be made. I manage a call center and make exceptions from time to time so dont give me there are NONE. Do not use Priceline. What kind of company leaves the elderly out on a limb with medical problems, regardless of whose fault it was. Shame on you Priceline.
I needed a room in College Park, MD so I bid on Priceline and got one. The only problem is that it was in Beltsville, MD and not in College Park, MD. They don't tell you clearly that surrounding towns are included, or a part of, another town (they make stuff up to suit them best). Instead, it's disguised very deceivingly on a map that nobody really looks at - which is why they do it. Make sure you read and look at everything and go over it with a fine tooth comb before placing a bid. Beltsville was 15 minutes from where I needed to be. Normally this would not be a problem but when you factor in the commute with beltway traffic it becomes 45 minutes away. I had to book another location - not with Priceline and I'll never use it again!! I submitted a fraud charge with my CC company - I don't really anticipate getting it back but making Priceline take the time to go through the motions with paperwork I've just created for them is satisfying. I would encourage anyone and everyone to do that.
Booked room in Defunak Springs Fla.To go to friends funeral.Had been there before.I knew where I was going.Had conformation number with correct address,When I got there Priceline had me booked in another motel fifteen miles away in another town.The motel I wanted was full so Price line booked in another town and did not notify me.From now on will call motel myself to reserve room.This is second time in a year to happen to me with another travel site.So beware.
I reserved a vehicle with e debit card which they accepted gladly. Only to find that AVIS would not honor it and left me in a lurch. I do not own a credit card since my Paypal debit card has always worked well for me. It was really nice to hear the "customer service rep" state that it's basically my fault that I don't have a "real debit card" connected with a bank. It's also my responsibility to prove to Priceline that I didn't actually rent the vehicle. If you really hate the person in need of a rental deal, recommend priceline. To follow up Enterprise would take my card but wanted to charge me DOUBLE since I was at the airport and already screwed. Priceline could have a notification or simply disregard cards that their vendors do not accept. They basically screwed me on the off chance I would have another card to use. It's bad policy.
Was supposed to get two beds, when called the Holiday Inn @-1 361 882 1700, in Corpus Christi, Tx, I was told no we get a King bed and we need to contact a third party nooker, which was Priceline. So we will nunk in the same bed. Not cool. You suck. And our trip is aug 28~30.and you suck Holiday Inn Shoreline for not even trying to accommodate. If I could give you a 0 for lack of coutesy, I would.
I used the "name your own price" option and bid a bit higher than I wanted to, especially knowing that an added charge of around $12 would be tacked on for tax and fee but I went ahead and did it anyway. The tax and fee is something that is known and it is shown to you before you book it, so there is no complaint there. But the motel I got was a dump and they had the gall to ask for a "resort fee" of $10. They said it was for breakfast, internet etc. The breakfast was a joke....Outrageous!!! I have heard of resort fees, but not at a one star motel. I called Priceline about this and of course they said that there was nothing they could do about it. Bull!!! I suggested that they have the hotels add their "resort fee" to the original price and he gave me some song and dance about how that wouldn't be possible. I said it wasn't fair that I should get hit with this. I said, "what if they wanted to charge $100 extra for everything, such as the watching T.V., taking a shower, etc. I'd have to pay it because they know they have me over a barrel. The customer is at their mercy and you don't want to correct this? Don't you care about your customers? The prices for these dumps are getting higher and higher and now with the possible added "fee", I won't be using "name your own price" again. I'm not willing to take that chance. IMO, if I don't use "name your own price", I don't see the point in using Priceline at all really. AirBnB seems to be the better bet.
Awful customer service - they dont stand by their sales.
Booked a car to be picked up today - none available-
customer relations could not help secure another car booking -they were just useless and didnot care.
never again we will use Priceline
Neede to rent a car on a recent trip. Went through all the sites and saw most prices were very close. Went through HotWire and they promised a car for quite a bit less. Booked and found out that my rental would be with Hertz. Hertz was advertising the car I got for over $100 more than I paid.
So worth it for a rental car
I would avoid buying any insurance offered through priceline. They will tell you it covers you, when in reality it may not and the policy will leave you hanging for any additional hidden fees (and there will be some). Plus if you have a claim, the paperwork to process it will be very cumbersome and time consuming. No truth in advertising with them.
I had to make reservations at a short notice in a very small town in Texas. Being that I was not familiar with the area nor were there the normal hotel chains like the Marriot or Hyatt in the area, I used Priceline. After arriving, I had to cut my trip short and Priceline refused to provide a refund for the night I didn't stay there. Not only that, Customer Service does not allow you the ability to talk to Supervisor or take your complaint to a higher authority. I WILL NEVER USE THEM AGAIN!
I rented a car through priceline and it gave me a nice deal with AVIS rental car. As mentioned by priceline insurance was not mandatory however when I went to pickup car the girl they don't go through other insurance companies and insurance was mandatory so I had to spend more money on insurance than on my car rental. I will never use priceline service again,
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