Terrible customer service and deceiving practices when using the name your own price feature. I was given pricing guidance by the site that the average cost of a 3 star hotel room was $599. When i entered an offer of $99, the site accepted my offer and gave me a Best Western hotel for $99/ night that would have cost $85 retail if i had booked on the best western website. When i complained and asked for a cancellation, i was told there was nothing that could be done and i was stuck. Unethical and rude, the deal was bad and customer service was worse! Will never go back!

I booked a flight thru Priceline at the end of March, purchased Travel Insurance as well, in case anything came up. What a waste of time and money!! My trip was cancelled, Priceline refused to help me and the Travel insurance told me the only way I was eligible for a refund was if I was dead, was injured on my way to the airport, lost my job, etc... Since none of these applied, I get nothing. I had to call the Airline myself to cancel the flight (after 4 calls to the Travel Insurance and to Priceline). I now have a credit with the airline (cuz they don't refund when tickets are bought thru Priceline), plus I have to use it within the next 10 months, pay an addt $150 change flight fee, which is normal, and also a $50 re-issue fee. I WILL NEVER USE PRICELINE AGAIN. It's more stress and aggrivation than it's worth.

I reserved a rental car through Priceline. Within a few days I started getting emails from Hotwire, they had much better rates. Priceline offers a rate quarantee, but it has to be at the same rental agency for the same dates and times. I actually checked with the car rental agency a week before our trip, and they were cheaper than priceline. I did get a refund of the difference plus $25.00 but I was on the phone for 45 minutes to get it.

WARNING: Priceline will not consider credit. I was not asking for a refund or exchange. All I was asking was credit to use a rental car at a later day. The only thing Priceline offered was a bonus certificate of up to $25.00. Therefore, I have to pay again when I decide to rent a car in the future. I lose out on what they charged me already for the rental car I reserved, which I cannot and could not rent due to an unforeseen circumstance, a family emergency. I understand they have a policy and a contract with rental places like Budget rental car, but because customers like me give them business, they would not take in consideration and offer good customer service so customers will continue to use this service. I will never use Priceline again and wanted to share this with everyone my bad experience with them so no one will get victimized like I did.

Only go to priceline if you want to get the worst flight times available. Their website will give you the flights but if you bundle a rental car with it they pick the flight. This option locks you in without seeing your flight and with no refund options. You are better off buying your airline ticket and car rental by themselves and paying slightly more. This will get you much better flight times than the hope that their price will give you a good flight time that ends up locking you into a rotten one

My hubby and I were going on a day trip to DC. So I booked a mystery hotel at the great price through priceline.com, happened to be Marriott in DC area, when I called the hotel they told me I would have to pay an additional $40 for parking (almost half of the stay!!!) and no breakfast was included in the booking price.
So I called the priceline.com and tried to see if anything could be done about the issue. Calls are answered somewhere in Phillipins, by the way, first rep hang up on me, I called back and second rep was being a total smart*ss; he said to me: if you don't want to pay for the parking then don't drive a car! OR get dropped off, REALLY???!!!!
And when I asked how is it that they charged $40 for parking, he said: well you go to the counter, hand them you card and they charge it. Well thank you for clearing that out for me!
Anyway, the company, located in CT, is a SCAM outsourcing jobs overseas. If anything ever goes wrong don't expect to get any help or refund. Terrible customer service.
I could have gotten a hotel for the same price with the breakfast and free parking for the same price. Not a great deal after all!!!!

Total rip-off. Bait and Switch. Completely deceptive. You can get better rates by doing your own research. They booked me into the most overpriced, poorly reviewed dump in town and tried to pass it off as a two star property. Well, it wasn't the brand that was bad - it was just this particular property. I could have easily booked a better property for less money. Priceline is dishonest. Save yourself the hassle and do not use them!

***After complaining up the ladder far enough Priceline refunded my money and I booked another property on my own***
I called their customer service twice. I showed them the reviews on tripadvisor.com and hotels.com where the property was just slammed for its uncleanliness. According to Priceline.com - your room is supposed to be clean. Yet half of the recent reviews of this property say it was filthy. I called the hotel. I was told the reports on the websites wrong. Anyways, enough lamenting. Please do yourself a favor and steer far clear of priceline.com.

I used Priceline to book a room at a Hampton Inn. I didn't bid anything. Just picked it off a list of hotels with the prices listed. It said "guaranteed lowest price".
I relied on that and booked the room.
When I checked into the hotel I was advised that I would not receive Hilton Honors points for the stay, and that I could have booked the room directly with the hotel for $11 less per night.
I called Priceline, and after 42 minutes of "research" into several different areas, I was informed that Priceline has no control over points policy and that they could not refund $11 because I had already checked into the room.
You can be sure I will not be using Priceline again.

I booked a vacation, with my mother in law, to San Antonio to see my husbands Air Force graduation. We bought EVERYTHING through them. Hotel, flight, rental car...and we also purchased insurance on everything. Before I even attempted to purchase the package, I talked to 2 different customer service reps, asking exactly what the insurance entailed. I explained that I needed a package that could change because the military has no guarantees. His graduation was liable to change at any moment. Of course, the reps told me that as long as I bought the insurance, I could cjange my package, or get a refund. Low and behold, a few days ago, I get a call from my husband saying, I've broken my leg, they have me in medical hold...im not graduating. So, I got ahold of Priceline's customer service and explained why I needed to get a refund. Yano what they told me? I'm sorry, that's not part of our policy. We MIGHT be able to give you a refund for the car, and possibly the hotel, but irs unlikely. So....I'm out $1500 for this trip, and I won't even get to use it. And they won't help me out at all. So what is the insurance for?!?! Absolutely nothing, except for making them money. I will NEVER use their services again. And I WILL be suing them. 2 reps lied to me about my package and being able to change it, they took my money and I'm not even using their services. I'm disgusted. This wasn't a vacation. This was a family going to a US AIRMAN'S GRADUATION!!!!

It seemed a good deal, but I ended up with the most expensive car rental ever (in my life). No more Priceline for me.

Name the price you're willing to pay for airline tickets, hotels, rental cars, vacations, or cruises. There's no guarantee your offer will be accepted, but if it is, you will save some serious money!

We used 'name your price' for 'up to 60% discount' on a hotel in Manhattan. What we got was MORE than the full price charged by the 'best' match. So I had to call priceline.com and after 3 reps and a couple of hours, the best they could do was to refund us the difference to get us DOWN to FULL price. That was it. Never again!!

I used priceline to book a hotel for one night stay. It turns out that the hotel will be charging additional 26% resort and parking fee over my booking price. It will be charged even I don't have a car nor using any of the resort facilities. Priceline did have a disclaimer about possible resort fees. But it never mentioned the exact amount nor percentage. They have you agree upon an undisclosed amount in fine print and you can't cancel the booking once you are trapped. What a scam!

DO NOT USE PRICELINE. IT'S THE BIGGEST SCAM!!!!!! I USED THE NEGOTIATOR AND WOUND UP WITH THE WRONG FLIGHT. I IMMEDIATELY CALLED PRICELINE AND WAS TOLD THAT I WOULD HAVE TO PAY A $150..00 CANCELLATION FEE.THAT'S HOW THEY MAKE THEIR MONEY. THEY WON'T EVEN LISTEN TO REASON. I WAS A LOYAL PRICELINE USER 5-10/YEAR.. NEVER AGAIN!!!!

The sales staff are not able to do anything. I made a mistake of booking one night instead of two and they want to charge me an additional $25 to stay an extra night? That is absolute ridiculous. I've been on the phone with them for more than an hour and all they do is keep transferring me to different departments with no ability to do anything! I will never use this company again and I will make sure to inform my friends and family. I know websites like these have restrictions, but Hotwire is such a better site! They care more about their customers. Who would be against a customer who wants to book an extra night and give you their money?!

I booked a room that said there were no cancelation fees, so when I called to cancel one night since I wouldn't be able to make it they repeadtedly told me that my entire trip was non-refundable and that I could not cancel. Also that if I didnt show up the day of the reservation it would be canceled and I would still be charged. My husband is an activity duty marine and because of a deployment I was needing to cancel. All they would say is "well you read the policy and initialed". Even though I have multiple screen shots on my phone PROVING that the room was able to be canceled. Worst site ever!!!!! Total scam, rude, unsympathetic people, nor do they care about our military

Votes (0)  •  Comments (1)  •  Link to this review

Lisa B. Same thing happened to me. Don't be fooled by Priceline saying there is no change or cancellation fees on hotels. They will not honor a change to the next night. This is absolutely FALSE ADVERTISING. I will not be using Priceline again.

3/29/13  •  Votes (0)

Went on Priceline's website and utilized "Name Your Own Price" option. Requested a 3 1/2 star hotel along with location of either Torrance, CA or Carson, CA. Post purchase was informed by Priceline that I got only a 3 star hotel and also placed in a totally different city - Wilmington, CA which is considered a bad area. I would never stay in this are willingly. Called Priceline, and they stated that they would do me the big favor of letting me cancel for a cancellation fee. WHAT A SHAM!!! BEWARE!!!!!

this was the first and last time i will use this site. i booked a room with them at Mrytle Beach and they failed to mention it was a private owner. i got to the hotel at 8pm to be told i had to drive 20 minutes just to get my key for my room. they didnt tell me about the $85 cleaning charge the rental company was charging me either. the booking was very misleading and i will never book with priceline again.

I recently used Priceline name your own Price. Not completely understanding the disclosers I had by accident booked a hotel with them. I had assumed you would get a final say before they would book you. They had booked me in North Long Beach. If you are unaware North Long Beach is notorious for being one of these worst neighborhoods you can go to in Los Angeles. It’s filled with extremely dangerous gangs such as the crypts, bloods, and MS13. It’s very high in prostitution trafficking as well as drugs. It’s in creditably dangerous for anyone to go to. Most locals will not even drive down there. If you were to Google. Long Beach Boulevard in the 2nd result will come up with Long Beach Boulevard prostitutes. Now I had booked this 7 months in advance. As soon as I noticed that it booked me in a hotel I did not completely agree with going to and took my money I called them not even 5 minutes later after this happen. They would not help me whatsoever and told me there is nothing they could do. They felt it was more important to them not to help me then their customers safety. I tried exchanging it with a different hotel and would be whiling to pay extra money. I was whiling to do anything but they refused anything. I would never go through this company you don’t get a final say and you do not know exactly where this hotel is located or the conditions of the hotel before you get a final say in anything once you search and it books you it’s all over.

I booked a trip through priceline and they never gave me my ground transportation voucher, Called them from the hotel after PAYING for a cab. They sent it and was very unsympathetic about the issue. I went on and enjoyed my vacation. When It was time to leave I called for my transportation, Theytold me to catch a cab because they were not informed of having a pick up at The MGM. I called Priceline form the cab and told them I wanted my money back...FROM THE CAB...They were rude,,,put me on hold and came back to the phone and stated that they did not give refunds. I told them That was bull@#$##!!!... I never used the service and I wanted my money back.....Never Ever will I use PRICELINE again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!