11 Reviews for Pongoresume.com
▼ Sort by: recent
I very rarely do reviews of service but after reading all of these comments, I just have to say that some people just do not take the time to read anything. This company is a great online resume service. I have used them off and on for 5 years. I've created my own resume as well as my sons and some friends as well. The people that say you cannot do anything unless you pay for the program. Ummm...it is a company and they are providing a legitimate service. It's $9.95 people!!! Once you pay that you can then save your resume to your computer and you can save it in all types of files so that they will work with whatever program is required by the company application process . I.E. PDF / Word / Text. After that...just cancel if you do not need to use any of the other tools. Cancelling is very very simple. Just either call in and cancel or go on the site and click cancel and "poof" just like that...it's cancelled. You will still have full access for your whole 30 days even though its been cancelled. Then if you need to return and use the service again...just log in again and pay your $9.95 and you have immediate full access. And the best part of this service is no matter how long it is before you return ...they store your resumes and cover letters. So you will not have to start from scratch...just click update and you're done. Like I said...WONDERFUL SERVICE!!!
Thank you Pongo, I had been out of work for about a year with no real leads. Then went to Pongo built a resume and got all my questions answered by their support team. Landed my dream job 2 weeks later, keep up the good work guys : )
This service does nothing more than what a simple word template does.
They do not provide a professional review like they claim (they don't catch grammatical errors, do not suggest a different, more appropriate categories for your input in resume, terrible attitude when you ask for review after a few changes.. ). So not very professional at all.
No money back guarantee within 30days that most people offer if you are not satisfied.
Apparently what they don't tell you upfront is that, sure, you can use one of the templates for free and spend all your time painstakingly puting all your information in, and polish up everything in your resume for free, you just can't send it in an email, print it out, nor even cut and paste it to your own word program. So what's free? Getting to fiddle around on the computer for two hours for nothing?!
I think you can tell a lot about a company by the way they advertise for open job positions. Here's a recent job posting from Pongo Resume on Monster.com:
I don't know too many professionals who would take such a job seriously.
Open your eyes people. It says PRINT under the $10 upgrade area. It's a business not a non-profit so if you miss it it's YOUR fault.
Easy to use, but nothing's free. Waste your time writing a resume on the free trial only to find out you won't be able to print it or do anything unless you cough up the cash. Then be careful if you do because it's just like magazine sales - they'll sign you up for recurring billing, whether you like it or not. Companies do this because they know many people will either miss the disclosure (and they try to make sure you will by how they locate it on their website) or forget they are being billed all together. The benefit? Collecting huge profits they wouldn't have otherwise had, whether you keep using the service or not. And forget about getting a refund if you miss it, just consider yourself another sucker, and try not to get caught again. It's business practices like this that convince me to use other companies. Just read the consumer reviews by those who have actually used the website and check the 17 BBB complaints in NC alone. That's more clear than their billing disclosure, to be sure.
This web site was a scam. After you spend all your time putting in your info for the "FREE" trial, you can't print the resume or email it until you pay them. To cancel, you have to pay the full month also. A scam.
I think that I was foolish for signing up for this service. Yes, the free trial allows you to build a resume for free, but once you're done you can't print it, or access it anywhere outside of the website. You have to then "subscribe" in order to print or have the option to email your resume...and let's be honest...the options for "customizing" your resume are pretty much the same as a Microsoft Word template that you can download online for free, only Microsoft's graphics are far superior to those of Pongos, (not to mention, once you use a Word Template, you can print it, fax it, or do whatever you want with it. What a concept--making a resume that you can actually use to apply for jobs--not just login and stare at! Unheard of!!)
The Pongo service is pretty useless, and again, I feel like a complete dope for giving them my credit card number. To be honest, I only signed up because I wanted the ability to print out the damn resume I had just spent several hours creating!
But here's the real kicker....try to cancel your subscription. You can only cancel via phone, and every single time I have called to cancel their offices are conveniently closed. I've tried every customer service line available and can only get recording saying to "call back during business hours" (even if I call during the hours they specify in the recording) or a voice-mail box to leave a message. This also tells me that their "live support" option that they boast about is nothing but hot air.
Not a good company!!! Do not buy!!! You'll get a better resume by using a Microsoft template--I promise you!!!
I think this website absolutly sucks large monkey $#*! because people who need resumes take time to build them on this site and need to pay and subscribe to bul$#*! your not even going to use in the future anyway.
OU subscribed 2! - Pongoresume.com discloses the terms of service after you have decided to get your resume done with them. I am told by Pongo it is located just above where you put your credit card information and is also on the 3 page terms of service in print that's to small to read. I missed the terms of service (my bad). When I called to cancel, they admitted to me on the phone that they get a lot of calls from people like who have made the same mistake. Sound familiar? Even though it is is my mistake, it is their deception. They told me they were considering changing the subscription to a one time purchase but have not done that yet. They see nothing wrong with not giving a credit, even though I used the service only once. This is not a "user friendly" web site, I would advise against using this service. "Buyer beware."
Is there anyone out there who is satisfied with Pongo resume who does not work for them or has anything to gain by speaking well of them? I think giving them one star is too kind. They are in the minus zone. -thomas t.
I have often wondered why sitejabber doesn't give a negative rating to certain sites myself... at least after reading these reviews other people won't even bother with pongo
I can only imagine they think any news is good news. Pongoresume subscribed to this site after I posted my complaint. There response was a bland denial with a hint self promotion describing how great they really are.
While I'm on the subject here is another web site with a complaint that seems to be similar to mine:
Here is another site that gives a thumbs up for Pongoresume and claims that they got a "free" resume with out having to give any credit card information. Of course that's not true.