Pick n Pull

If you ever get store credit I recommend using asap. You have 30 days, only problem is it completely disappears from receipt paper and that is the only way of tracking. Happened to me twice, Out $90.00. I recently witnessed a elderly disabled man in complete disbelief, as he was told sorry not legible after pulling from his wallet. How come tool kit cards are issued on hard, durable plastic and store credit on generic thin paper?
1)store credit. (2) core charges (3)O. E. M claim are all insulting,

Take a look at the pricing of what you want before you pay. Sometimes they will charge you for 2 Assemblies (Example Strut + Hub) when the items are sold as one item somewhere else on the Price Sheet, for half the price. I shop there a lot and the only big complaint is the prices have gotten really high.

Spence salinas ca location horrible they over charged me Bran new parts cheaper in AutoZone the supervisor Juan no good for customer services he overcharges mexican that dont speak inglish i try yo dile a complaint pick n pull doesnt Even a customer services nobody helped they theres no number yo dile a complaint don't go to this location i do not recomend if ur coporation SEE this my #*******328

I was treated horrible by pick n pull in Redding CA. They sold me illegal tires and 2 days later when multiple tire shops said it would be illegal to put them on, pick n pull refused to give me a refund and told me I'm $#*! out of luck. I'm a single Mom and can't afford new tires right now. I can't believe a business can sell you something illegal and refuse a return then treat you like scum. I'm very upset and stuck with tires I can't use and no money to purchase more. I don't recommend this location.

Apparently the right hand doesn't know what the left hand is doing at pick and pull they schedule me for the tow to pick up vehicle at 2 pm but never showed up or even call me I called and they rescheduled for 9 am the next day but was told the drivers are not allowed to reschedule pickup I made 4 calls to pick and pull and had to repeat the same story 4 times and still didn't get anywhere. It's unfortunate because you can't rely on professionalism and simple common courtesy in business today!

Bought two bad batteries from pick n pull tried returning one of them and the rude lady tried charging me 71 more dollars for an exchange for one of the bad ones I had them both tested and it said they where both bad never will get money out of me again watch out for bad batteries and bad service

Vehicle was inventoried as being in yard 34 days. It was the only one with compatible part. I called the desk twice from yard and got no answer. 2 trips back to desk to confirm its location in the yard. Not there. Walked a mile around the yard looking for it. Before i left i was told it was "policy" to remove cars from yard after 45 days. I told them it was listed as being there 34 days. They said "Sorry". I drove the 25 miles back home. Wasted afternoon and $5.00 gas. Part (dome light) was priced 50% higher than area competitor (Midway U-Pull).

The whole concept of this company its suppose to be cheaper than other junk yards,,Regular junk yards have cheaper prices than pick n pull and you don't have to take out the part

I turned in all of my paperwork to have Pick-n-Pull pick up my vehicle to sell 7 days later they still have not come they make an excuse every day horrible service the people you speak with are very unprofessional

I went to Pick-N-Pull on Happy Lane asked if I could park my bike inside I was told no by some overweight guy with glasses in black hair he was probably a hater but I wasn't parking my bike in there for you to be responsible for it I was parking it in there to be secure he said no

Never packed always has the parts we need. This is my grandpas favorite parts place in san antonio. Hands on pick n pull is a great way to learn about ur vehical

Was going to sell my car to them and they were rude and lied to me constantly they kept wanting me to reschedule ended up selling my car to a different company

The greatest customer service experience I ever had. Renee was polite respectful and professional Charlie was knowledgeable on parts and very resourceful when it came to extracting parts of vehicles. These two one above and beyond stayed a little bit later after closing time just so my wife and I could get the parts we needed. They didn't overcharge and give us parts we didn't need. I feel that these two are role models and should be considered for promotions.

Good day my name is Eugene rolle. December 23rd my Cadillac converter was stolen in the parking lot and I'm still waiting on confirmed when I'm getting refund for my Cadillac converter I'm really upset

Darrel nasty customer service he cut me off multiple times as I was speaking asked me questions cut me off ask again because he couldn't hear me from his voice cutting over mine. I feel like he used rudeness on purpose he is a corporate representative. And he needs to be redirect. I had a very simple task for him and he made a fuss through it all. I gotten disconnected and I wanted to hang up on him and try again thats how rude this guy was. Do something about it listen to our conversation train these workers who represents you. I overall like the company in my home town great deals just have to be one worded when its talking to corporate they don't care about the customers.

Thank You for Having my part. For my 1997 gmc 1500. I haven't been able to find ot anywhere else in San antonio.

The yard in Tacoma used to be great when it was Pull-A-Part. Prices were great. Customer service was great. As soon as Pick-n-Pull took over many prices nearly doubled and customer service went down hill quickly. They nit pick every little part that comes out of there. Example: I need a factory stereo for an '05 Accord. These stereos are basically one unit with the heater controls. Their pricing is $20 for factory radio/cd player. After finding and pulling the item I was told $65 because I also has the heater controls. These units don't easily dissect and separate. They would rather eat the part that they most likely don't have a buyer for than make a paying customer happy. I'd be willing to compromise a little on the price. Maybe somewhere in the middle of $20 and the $65 I was quoted. There was no budging on their side. So, I told them they can keep it. First picture is in dash. Second is out of the car. As you can see, it comes out as one unit. Third is from the backside. No way am I going to take it apart. There needs to be a different price structure for parts such as this. As I said, they would rather lose the sale, eat the part, and have an unhappy paying customer than to work with that customer in a situation like this. I'll find it elsewhere. They can add the one I pulled to their scrap pile.

Well, it finally happened to me...
Today was my turn and I got screwed by pick and pulI. After I spent 3 days removing a engine out of a Jeep... forked out money for the entry fees, for the dolly to lift it out and carted that damn thing to the front desk. Then, I was told at the counter that when the engine is taken apart (ie: Head, block, oil pan, pick up tube, air plenum etc.) they charge per pieces. I asked the front desk worker..."how else do you pull an engine out". I mean, I don't expect your front staff to know everything about engine but when I am asked about the head and told its a transmission I realized he was either an idiot of simply under qualified to work there. This amounted to x3 more ($ 650.00). So I told them that I would cart it back in and spend a few minutes to put it back together but then was told that " now that we know you can take it apart... you cant put it back together". I told them this was absurd and did not make any sense. They did not budge...
So I POLITELY asked that either they honor the complete block price or I am throwing it in the dumpster.
I also stated that I did not see that in their policies. I got the " deer in the headlight" look so I all went to the garbage.
I understand that pick and pull is in the business of making money, but it sure would be nice if they didn't try to screw the customer at every corner after stating on the website that "customer satisfaction is their #1 priority".
Needless to say, I am NEVER going back (BTW, I am writing this cool headed). I have been going to the Edmonton location for 38 years and have been a member for quite some time now. I have literally spent hundreds of dollars on a long list of different vehicles but sadly it now comes down to a question of principle..

Like the title says, most parts are cheaper from Amazon. Why lay in the grease pulling parts when I can have new parts delivered to my house for free?
Pick n pull has the rudest customer service I have ever seen. If you hate your job that much, please find a new job!

You pull it was bought out by pick n pull. The first thing I noticed is that pick n pull raised the prices and charge an "environmental fee" on top of the admission fee. Many times I can buy a part thru a wrecking yard cheaper than at pick n pull and I don't have to remove the part. I only buy special items that traditional yards don't sell. Also I get a better price selling a scrap car to a scrap yard. Yet another way pick n pull rips off their customers...

Very shady worker gave mexicans better rates... not sure why. It was cheaper to buy the PART NEW at part stores or amazon

Pick n pull is a great website business as well as local opportunity to get used auto parts for very cheap. You just pay two dollars for the entrance fee and enter with your auto tool set. Needed a toyota car rear mirror and an auto retract antenna. Both fixed for under $50. Obviously much less than buying it direct from toyota.

Just make sure you bring your own tools, gloves and check the website before heading down to one of their locations.

I BOUGHT A BATTERY WITH PICKNPULL LOGO AND THEY MARKED THE INVOICE ON THE BATTERY
WITHIN A MONTH THE BATTERY WAS NOT CHARGING UP AND WHEN I CALLED THEM AND TOLD THEM I WANTED TO EXCHAGE IT BECAUSE IT WAS DEFECTIVE. YHEY SAID THEY WOULD NOT BECAUSE I DID NOT HAVE THE RECEIPT AND IT MIGHT NOT BE THEIR BATTERY -WHAT A SHADY CROOKED UNETHICAL COMPANY -STAY CLEAR OF THEM