• PetShop18

Overview

PetShop18 has a rating of 4.79 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. PetShop18 ranks 39th among Pets sites.

  • Service
    6
  • Value
    5
  • Shipping
    6
  • Returns
    5
  • Quality
    5
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • Awesome collection for fish category at unbelievable reasonable prices...
  • This is awsome website where I can compare the price with various pet products related Website.

Critical highlights

No critical highlights yet

How would you rate PetShop18?
Top Positive Review

“!”

Jon K.
4/11/24

Awesome store, love it and recommend it to everyone, the prices are affordable and the quality is great.

Top Critical Review

“Seems like all the reviews are fake”

Debashis C.
9/9/18

Pathetic customer support. Pathetic is just the word. Firlt you have a mobile number as a support number. Secondly nobody even bothers to receive the call even once. The number is switched off at most times and they wont even let me log in to my own account claiming that my password is wrong. When i go ahead and raise a new password even then it is wrong it seems. I left them a complaint and nobody bothered to reply to it or pay any heed to it. The worst part is that i have already pid for the product and they have no responsibility whatsoever to cater to that as well. My pets will stay hungry why they stumble upon their own $#*!ty management. Will never refer petshop18 to my worst of enemies. Worst management and customer care.

Reviews (21)

Rating

Timeframe

Other

Reviews that mention popular keywords

awesome collection (3) pet products (3)
Thumbnail of user sureshb4
1 review
10 helpful votes
July 24th, 2017

Yeah that sounds like a bad idea before i shopped here, but then i give Rusty a lot of different foods and he's better then he ever was, Angel on the other hand she's very very fussy she will wait all day for better food. And i got all that best food quality here on Petshop18.com. We just loved the service and quality of products we had received.
Thank You! Petshop.

Thumbnail of user sandeepv5
1 review
8 helpful votes
July 29th, 2017

Thank you for such a fast and awesome service. Even the quality of the products were genuine.
Keep it up guys!

Thumbnail of user paulg84
1 review
9 helpful votes
August 10th, 2015

The best thing with Petshop18 is the delivery. As compared to other websites, I get 100% Good Pet products and they get delivered always within a day or two. If you take subscription it is more easy. You get all products on the next day free of cost. Also the photo quality of some products should improve in Petshop18.com

Thumbnail of user ashishc3
1 review
10 helpful votes
April 3rd, 2015

Customer support superb whether u r customer or not. Have some pet related query? Ping petshop18.com
I am from gurgaon itself, they r really helpful and deliver within 3 hrs! Can u imagine? And yes thanx for that gift. My bunny liked it. <3

Tip for consumers:
Be rest assure for your products or money. It is, as it in your hands. :)

Service
Shipping
Quality
Thumbnail of user atulg1
1 review
0 helpful votes
July 11th, 2015

Petshop18 is one of the most popular shopping websites in India. It has products across categories. Petshop18 is a marketplace model, you can sell your stuff here too.

Thumbnail of user puneetr
1 review
9 helpful votes
May 25th, 2015

I purchased cat food for my meow and i am very satisfied with the service offered by petshop18. The product delivered in time...
I love to shop from petshop18 in future I have seen so many products in low cost at petshop18 for my meow...

Thumbnail of user vermaa
1 review
0 helpful votes
June 22nd, 2015

Awesome collection for fish category at unbelievable reasonable prices. And customer services is best. I bought a many pet products of many sites. But i like petshop18.the reasin is shipping service is fast

Thumbnail of user vrindas
1 review
12 helpful votes
August 6th, 2015

This website is so reliable the Pet product are original and there are very less chance of defect or default. This is awsome website where I can compare the price with various pet products related Website. Which is most suitable to me. Thank you Petshop18.

Thumbnail of user abdullahh9
1 review
0 helpful votes
August 11th, 2015

"Thank you for your outstanding customer service. I have no hesitations in ordering from you again and recommending you to anyone who'll listen."

Service
Value
Shipping
Returns
Quality
Thumbnail of user debashisc1
1 review
19 helpful votes
September 9th, 2018

Pathetic customer support. Pathetic is just the word. Firlt you have a mobile number as a support number. Secondly nobody even bothers to receive the call even once. The number is switched off at most times and they wont even let me log in to my own account claiming that my password is wrong. When i go ahead and raise a new password even then it is wrong it seems. I left them a complaint and nobody bothered to reply to it or pay any heed to it. The worst part is that i have already pid for the product and they have no responsibility whatsoever to cater to that as well. My pets will stay hungry why they stumble upon their own $#*!ty management. Will never refer petshop18 to my worst of enemies. Worst management and customer care.

Thumbnail of user luckyk4
2 reviews
17 helpful votes
June 5th, 2014

Pathetic customer support! Pathetic Service! My order was canceled because COD is not available on liquid shipments in Lucknow. Althogh nothing as such metioned on the site. The customer service lady first told me to pay online because there is some issue with the courier company. What the heck is that suppose to mean it your company's matter, sort it out. If I wanted to pay online I would have. Then I was told I would get the shipment in two days. After two day I was told that they are canceling my order because liquid merchandise cannot be shipped in my area anymore. Then came height of insincerity the manager told me that Fedex and bluedart don't accept liquids in shipment. That is just unbelievable. If they don't why are they in courier business anyway? First time I was ordering something from this site, got a really bad experience and looking at this made me realize it was all done purposefully so that I would pay online and I'm glad I didn't becoz no guarantee I'd get it.

Thumbnail of user ahinavk
2 reviews
2 helpful votes
July 18th, 2015

Awesome collection for Dog food category at unbelievable reasonable prices... ♡

Service
Value
Shipping
Returns
Quality
Thumbnail of user manasc1
1 review
0 helpful votes
July 28th, 2015

Good going, great service for all

Tip for consumers:
great

Service
Value
Shipping
Returns
Thumbnail of user rawatv
1 review
0 helpful votes
August 5th, 2015

They work really hard to keep their customers happy and satisfied. Good going petshop18

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryh73
9 reviews
36 helpful votes
December 6th, 2014
Thumbnail of user shikhas
1 review
3 helpful votes
May 21st, 2014

Very Nice website... super fast shipping :) very happy with their services

Thumbnail of user pratiks1
1 review
7 helpful votes
May 27th, 2014

Awesome collection for fish category at unbelievable reasonable prices... ♡

Thumbnail of user kalpanar1
1 review
3 helpful votes
October 28th, 2013

Cool! I like there pledge to celebrate smoke free diwali... and obviously the coupon along that... service is lightening fast

Thumbnail of user shobhnas
1 review
9 helpful votes
October 14th, 2013

Petshop18 is the cool and nice spot for all your pets. Just few days i purchased some accessories for my pet and i am very satisfied with the service offered by them.
I recommend this website for all pet customers.

Thumbnail of user manmohans
1 review
3 helpful votes
October 15th, 2013

A onestoppetshop... love it... a place for all my pet needs. Thanks guy for such coolest collection

Thumbnail of user jonk481
2 reviews
0 helpful votes
April 11th, 2024

Awesome store, love it and recommend it to everyone, the prices are affordable and the quality is great.

Service
Value
Shipping
Returns
Quality

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From the business

PetShop18 is a leading destination for online shopping in India. PetShop18 offers the best prices and a completely hassle free online shopping experience.

Company Representative

Thumbnail of user pets3
pet s.

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