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Overview

PerformanceChipsDirect has a rating of 1.39 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PerformanceChipsDirect most frequently mention customer service problems. PerformanceChipsDirect ranks 670th among Auto Accessories sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

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Critical highlights

  • The surge protector was worthless--No customer service to refund my money.
How would you rate PerformanceChipsDirect?
Top Positive Review

“Amazing Chip for my Honda Civic SI”

Chase N.
10/5/15

I purchased this chip for my 2012 Honda Civic Si and the chips works great. Instantly I felt better throttle response and it work very well. I have not got a dyno yet, But I am beating my friends of the line with the chip better than I did before and I only have a Cold air intake and this chip in it. It sounds throater and has a much better pick up. There is a low side for better MPG, but I have not used that yet. I recommend this chip for This model Civic any day! Keep up the good work Performance chips Direct and thanks for offering the best chip for a great price. Thanks Chase

Top Critical Review

“Mother fuckin crooks from toes to tips to tongue”

James w.
4/3/16

Heed the warning... buy this pet rock and you'll be sorry. Doesn't work, a resister chip covered in glue, maybe connected. Biggest scam on the market. Will take your money won't give back. Buyer beware!

Reviews (33)

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user glenna255
1 review
0 helpful votes
December 5th, 2023

Products don't work as advertised
They will not answer their phone or respond to emails.
No way to contact them to get a refund.
I'm out $75, wonder how many others got ripped off.

Glenn A

Tip for consumers:
Products don't work as advertised
They will not answer their phone or respond to emails.
No way to contact them to get a refund.
I'm out $75, wonder how many others got ripped off.

This Company should be Shut Down
They are defrauding their customers and do NOT stand behind their product as advertised

Products used:
Automotive Performance Chip

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesw279
1 review
14 helpful votes
April 3rd, 2016

Heed the warning... buy this pet rock and you'll be sorry. Doesn't work, a resister chip covered in glue, maybe connected. Biggest scam on the market. Will take your money won't give back. Buyer beware!

Thumbnail of user trinop
2 reviews
7 helpful votes
December 14th, 2015

I bought this product because the person in customer service said it was easy to install and no technical skills needed (not the case). It does not indicate anything about cutting up 02 connector connections (but there is a lot of cutting). I was going to send it back but with restocking fees, shipping fees and all the rest of there mumbo-jumbo BS it's actually cheaper to just keep it. AGAIN don't buy it you will just be wasting your money.

Thumbnail of user roberta410
1 review
8 helpful votes
August 10th, 2016

Returned the components which were never installed and still have not received my refund. Be warned. This is not a legitimate business. Their products DO NOT WORK AT ALL.

Thumbnail of user braedeng
1 review
15 helpful votes
June 3rd, 2016

I ordered this product thinking that for $70 it was worth giving it a shot. I placed the order and was soon called by a person from their company telling me that the only way I was going to get the gains that they advertised was to purchase two more additional chips to go with my original purchase. Each additional chip was another $70. I reluctantly agreed since the salesman told me that I could just simply send them back for a refund if I was not satisfied. Well long story short, I got the product and was unimpressed to say the least. It looked like a cheap piece of plastic and resistor that you could pick up at any RadioShack. I couldn't believe that I spent that much money for something so pathetic. Needless to say I sent the chips back without even opening the packaging. I paid for the shipping back and the company accepted my return but only issued me a partial refund. I called their customer service and the representative told me that there was no way that they were going to refund me any of the return fee because it stated it in the purchase agreement when you purchase the product. I told him that it was ridiculous that they were charging that big of a return fee if they weren't selling a fake product. I asked him if he would at least refund me the restocking fees for the additional two chips that the sales representative sold to me. He told me that he was not willing to do that. Absolute garbage product and even worse customer service. This company is running a complete scam! I spend in total $210 plus return shipping and was refunded $150. What a total scam.

Thumbnail of user nateb13
1 review
10 helpful votes
March 8th, 2016

I came home from work after a grueling day and decided to put in my chip. Not saying I believed it was a high quality chip but I just wanted a little more bang. I put the chip in and 2 O2 sensor chips in the exhaust and instantly threw codes. After further review and disassembling one of the o2 chips I came to find the sensor is nothing. Its 2 wires on one side and in the middle... Is the same wires spliced with no internal components. Then I took apart the chip. Its made from simple components you could buy from radio shack for about $10. These people are crooks and please hear my word(I ignored other reviews) don't buy this unless trash. I'm out $200 but I learned my lesson. These people have no idea what their doing or their geniuses and have ripped off so many people like me. CAUTION!

Thumbnail of user elijaha7
1 review
16 helpful votes
September 9th, 2014

DONT BUY IT! HUGE $#*! SCAM!
I wish I read these reviews before I bought it. It is a complete scam and there is nothing inside the performance chip but wires soldered together and a bull$#*! dial that does nothing. The O2 Sensor chip is nothing but wires put together wrapped with black shrink wrap and fitted in the container with Hot Glue... There's no returning the item so I took these pieces of $#*! apart. Glad I read reviews before put it on my car...

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyg6
3 reviews
13 helpful votes
July 10th, 2013

THESE FOLKS SUCK. I HAD THE PRESENCE OF MIND, UNFORTUNATELYAFTER I PURCHASED THERE PRODUCTS. WHICH I WILL ADD DO NOT WORK! A PIECE OF SH<<. THEY HAD THE NERVE TO CHARGE ME25% RESTOCKING FEE AND SHIPPING AND HANDLING. I RETURNED THE MERCHANDISE IN PERSON TO THEIR OFFICES IN WALNUT, CA... STAY AWAY!

Thumbnail of user chasen2
1 review
7 helpful votes
October 5th, 2015

I purchased this chip for my 2012 Honda Civic Si and the chips works great. Instantly I felt better throttle response and it work very well. I have not got a dyno yet, But I am beating my friends of the line with the chip better than I did before and I only have a Cold air intake and this chip in it. It sounds throater and has a much better pick up. There is a low side for better MPG, but I have not used that yet. I recommend this chip for This model Civic any day! Keep up the good work Performance chips Direct and thanks for offering the best chip for a great price.

Thanks
Chase

Thumbnail of user harryh52
1 review
7 helpful votes
March 11th, 2016

Hell awaits these thieving sons a $#*!es.

They make money when you send it back. Pretty slick. A 30 cent part and its not even a part. $#*! these thieves

Thumbnail of user jamesv45
1 review
12 helpful votes
January 25th, 2016

DO NOT buy from these clowns! They are misleading, will not honor product, selling items that do not work! Stay away!

Thumbnail of user roberts247
1 review
11 helpful votes
May 17th, 2015

If it LOOKS like a duck, SOUNDS like a duck and SMELLS like a duck, guess what - IT'S A DUCK!

Same goes for a SCAM! It kills me that there a such PUBLIC scam out there PREYING on people so shamelessly! Really - IN THIS ECONOMY? THESE PEOPLE HAVE ABSOLUTELY NO CONSCIENCE!

I would LOVE to be advised of a CLASS ACTION LAW SUIT! If nothing else, just to see them PAY for being such LIARS AND THIEVES!

Thumbnail of user jessep13
1 review
22 helpful votes
September 3rd, 2014

COMPLETE SCAM! The so called parts they sell are junk and they will not honor a refund. I wish I had of searched the reviews before ordering. You call and a con artist sells you something that you supposedly need then someone calls back later telling you that you will also need another stage to maximize performance and fuel mileage. If you decide at that point you want to cancel the original order they will tell you it has already been shipped and you will have to pay a 25% restocking fee. I was sold the original performance chip for better fuel mileage then was called back by their con artist salesman and sold a o2 sensor chip and was told I needed one of these to maximize the fuel mileage for my vehicle. After I received the package and went to install the two parts I find out that the o2 sensor chip requires 4 of these to work properly at $69.00 each and now they refuse to take the unopened parts back for a refund even deducting the 25% restocking fee. This company is nothing but a SCAM. Read all of their poor reviews. Donate what ever money you are about to give to these crooks to a reputable charity.

Tip for consumers:
Read their reviews from everyone else before you get screwed like we did.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chuckc15
1 review
22 helpful votes
August 6th, 2014

I purchased a stage 3 chip for my GMC K3500 for towing, not only did it lose power and mileage, it stalls, surges at stop signs. I have tried to e-mail but got no response,, DO NOT BUY ANY THING FROM PERFORMANCE CHIPS DIRECT THEY ARE A COMPLEAT RIP OFF!

Thumbnail of user davidb159
1 review
16 helpful votes
September 4th, 2013

I bought a stage 2 for my 2013 Camaro *******288 I will never buy anything from jet performance again

Thumbnail of user richardb93
1 review
25 helpful votes
April 9th, 2014

Returned the parts without opening because their so called easy installation wasn't.
Total charge $212.00, and amount returned $134.00. I spoke to Chris in customer service, explained how salesman told me very easy to install even without mechanical ability etc. The $78.00 stocking fee is more than the parts are worth. We argued for awhile, wouldn't let me speak to his supervisor (the owner?)and said the owner wouldn't call me back anyway. GREAT CUSTOMER SERVICE. When I told Chris I was not happy with the charge and that I would be happy with half of it back he said no because I was "rude". (punk) I ended the conversation by saying that I would review he company on the internet and he said do what you have to do.
Good way to build the business-jerk

Thumbnail of user nancyp17
2 reviews
16 helpful votes
February 22nd, 2013

I ordered one of their performance chips for each of our 3 cars. They called and said if we wanted to get better gas mileage for our vehicles we had to order another chip for each which made it cost twice as much to get the mileage stated on the website. I asked them to cancel my order because of false advertising. They told me they had already shipped them. When I returned them they charged me $25 each for restocking a restocking fee plus $7.50 shipping fee for each. I was charged $75 in restocking fees! They are VERY VERY dishonest!

Thumbnail of user danb73
1 review
8 helpful votes
March 9th, 2014

I was stupid and fell for the scam without looking at all the reviews on so many sites including the BBB.
Of course you can not search the site for the parts they call and offer you and they absolutely lie about a Dyno showing improvements.
It was not easy I had to search for ever to find the correct wiring diagrams since the instructions they give are extremely vague.

Thumbnail of user billc101
1 review
9 helpful votes
December 23rd, 2015

Don't waste your money on this garbage! No gains at all and their business practices suck! Beware consumers!

Thumbnail of user andrewz5
2 reviews
16 helpful votes
March 11th, 2014

I didn't even open the package and returned it and they called me back stating they don't even want it. I can't even return it damn it

Thumbnail of user maureenn1
1 review
9 helpful votes
February 21st, 2011

Their return policy is very bad and they charge a huge restocking fee. When they claim it helps on gas mileage, it's not true. Beware - You should not clip the signal wire of your oxygen sensor, which they're suggesting you clip, They're twisted and you can do damage. That's what a Chevy guy told me and I'm glad I listened to him. We did not cut the wire. Don't buy their products. All the way around, they're bad, bad, bad.

Thumbnail of user bradk13
1 review
10 helpful votes
July 9th, 2013

On Jan 11/13 I ordered a chip for my Hummer H3, was called & offered the stage 3, "for a special price". On Jan. 28 I called to check on my order, was told it was shipped on the 15th, check with the post office. I called back to say the post office knew nothing about it & was told they had a severe backorder and it shipped yesterday. I recieved it Feb 14th, installed stage 1 noticed a little more responsive throttle but lost MPG. Got a REA # to return it, sent it back Feb 28th recieved a credit to my credit card less $71.53 they say is restocking & original shipping. So much for a 100% guarantee

Thumbnail of user arasha
1 review
11 helpful votes
November 7th, 2011

I installed their performance chip on my wrangler and it seemed to really help with throttle responce. I didnt' have a good way to measure fuel efficiency so I cant't help there...

Thumbnail of user nicka4
1 review
10 helpful votes
August 3rd, 2010

Site sells absolutly horrible products, they don't work, and their return policy sucks. They have horrible customer service in the fact that I have tried constantly to return my product to find out you have to call or go to a seperate section on the page to discover I had my product for 15 days and it was out of the return policy. I would tell you never to buy from them. Horrible business.

Thumbnail of user justint
1 review
13 helpful votes
March 13th, 2010

I am an electronics expert and computer engineer and the so called chips that they are trying to sell you is only a simple 2 dollar diod with a switch. The diod typically does not do anything to most cars and could cause your car to run improperly over time. I recommend you stay away from chips such as this and stick with jet performance or similar brands. This site is selling a 2 dollar wire for 70 dollars that doesnt even effect most vehicles. Buy a real performance module. You may spend more money but it is very worth it.

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About the business

Performance Chip Store that sells high performance superchips. We carry ECU racing chip upgrades, surge chips and other engine chips. Check out our car computer performance chips and ECU chips today!

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