pawspetsupermarket took money from my credit card and I never even bought anything, never heard of the site. I contacted them and they refunded me and then I closed my credit card and opened a new one so they couldn't do it again. I've been contacted by Trading Standards. Apparently they trade under different pseudonyms paswpetsupermarket.co.uk is just one of them.

Everything went through ok and goods were great, however they starting charging me again several times for the same item two months later. DO NOT USE!

AVOID! AVOID! AVOID!
I wish I'd checked out Jabber and other websites before I bought from pawspetsupermarket! I Bought 2 dog coats from them in Sept 2010 for £39.98 and was absolutely delighted with the service from I received. The goods arrived very quickly in perfect condition (and my dog looks adorable in them!).

Unfortunately I didn't pick up on the fact that they had slid through a further payment of £39.98 in October 2010. They then took out one payment of £39.98 practically every month from January to October 2011. When I finally noticed this it took several emails and no end of personal stress before I got a refund. If I didn't know that many, many other people had the same problem I would have thought it was a computer error.

If you are genuinely giving good feedback, I URGE you to check your bank/credit card statement thoroughly as you could get a nasty surprise like I did (those coats could have cost me nearly four hundred quid if I hadn't persevered!).

Incidentally, if like me, you have been experiencing difficulty getting a refund from your bank/credit card provider, quote Section 21 of the Consumer Protection
(Distance Selling) Regulations 2000 to them. They are legally obliged to refund you and they have to prove you authorised it, not the other way round.

It looks pawspetsupermarket may have ceased trading which is great news for everyone who has been scammed.

** AVOID THIS SITE AT ALL COSTS **

I wish I'd read these reviews before ordering! Dog coats ordered in December which were then returned as both too big (once I'd emailed to confirm a return address as strangely the one listed on their website is not the return address and you are clearly advised against contacting them there).

I then noticed a second unauthorised payment in the same amount taken six weeks later though no refund...

I assumed this was an error on their part and a transaction had been processed rather than refunded so tried calling. No-one answers their phones and you are just cut off. Ok - so I emailed them to explain the problem.

And a refund was issued. Woohoo - but only for one transaction. I tried calling again - no answer - so I emailed again to say thank you for the refund but i'd only received half the refund as I was charged twice for items ordered only once and since returned (and that the second transaction wasn't authorised by me). I then received an email to say the refund had been issued.

So I emailed again requesting someone call me to discuss, and that half the refund was still owing and since then zero communication.

I assume I now have to write this off and be grateful for the refund I did receive, but I dont see why I should just accept that they get to keep my money. And I'm now concerned they will feel they can dip into my account whenever they feel like it - so I will be contacting my bank to cancel my card.

What a pain and how disappointing.

** AVOID THIS SITE AT ALL COSTS **

This is a familiar story. Bought a dog coat in June 2011 for £16.99. It arrived OK and was OK. Kept taking the money every month up to and including December 2011.
Luckily I paid by Visa and contacted my Visa provider's fraud dept. enclosing printouts from this website.They investigated and refunded the fraudulent payments. This should work for you if you paid by Visa. I've also cancelled that card and had a new one issued. Good Luck.

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CLIFF A. Upon instructions from the Metropolitan Police's Fraud Reporting Team, East Riding of Yorkshire Council's Trading Standards Service (Hull), are formally investigating the people behind Pawspetsupermarket.co.uk (formerly trading from 26 York Street London), who have now been located at, Field House Farm, Main Road, Routh, Beverley, HUll HU17 9SL

It would seem that finally, formal action is being taken against these unscrupulous traders.
(This site has now closed down but pawspetsonline.co.uk looks suspiciously similar and is trading from the same London address)

3/2/12  •  Votes (0)

PLEASE PLEASE PLEASE, avoid this company. Do not touch them with a bargepole. They are crooks. They have taken two unauthorised payments from my credit card & have not answered my email requesting a refund. Am now leaving it to my Credit card providor to sort it but I am going to report this rogue company to Trading Standards. I would encourage everyone who has had a similar experience to do the same. They are probably making thousands from all those people who do not bother to check their bank/credit card statements.

I bought a dog bed in December and the money went out of my account, They have since taken out another payment out of my account, I contacted them - they said it would be refunded and it hasn't. I have since read lots of bad things about them and have emailed them again on numerous occasions and received quite abusive responses from 'Maxine'. I will be complaining everywhere I can about this site as they are just helping themselves to our money. Absolutely shocking. They need to be closed down ASAP!

DO NOT BUY FROM THIS SITE.THEY TAKE YOUR MONEY AND SEND YOU ON NOTHING.HAD TO PUT A DISPUTE IN WITH MY CREDIT CARD PROVIDER.NO CUSTOMER SERVICE AND DONT ANSWER THERE PHONES.AVOID LIKE THE PLAGUE.ONLY FOUND THIS REVIEW SITE AFTER WAITING 2 WEEKS WITHOUT DELIVERY OF GOODS,WISH I SEEN IT BEFORE ORDERING.

LIKE MANY OTHERS MY CREDIT CARD HAS BEEN DEBITED AND NO GOODS ARRIVED. IVE TRIED TO CONTACT THEM ON 2 SEPARATE DAYS BY EMAIL AND ALSO BY PHONE WHICH CUTS YOU OFF, AND NO RESPONSE. IVE INFORMED MY CREDIT COMPANY THAT THIS COMPANY MAY TRY AGAIN TO DEBIT MY CARD AS I BELIEVE FROM READING OTHER REPORTS, IT HAS DONE THIS TO OTHER PEOPLE. BEWARE THIS COMPANY AT ALL COSTS

I noticed that I had an amount coming out of my bank monthly for which I did not know what it was. On checking I found out that it was pawspetsupermarket.com that it was from. I contacted their site and told them that I was disgusted that this was being done and a day later got an answer from them, saying that if I could identify the payment dates they would refund all the monies. Yes I thought!!.

I have checked my bank statement and this has been done. I contacted them and thanked them.

If you tell them just what has been going out of your bank I am sure they will look into it and refund you.

Good luck.

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CLIFF A. You are the exception. They have been taking money from my VISA for 6 months even after I contacted them repeatedly. Eventually their emails became semi-abusive. This is now being dealt with directly by my VISA provider.

1/13/12  •  Votes (0)

I CANT STRESS THIS ENOUGH STAY AWAY FROM THESE PEOPLE IF YOU DONT WANT TO GET RIPPED OFF!!!! I bought a hamster cage from them at the end of Oct it took nearly 2 weeks to come and when it did finally arrive it was poor quality. I sent it back on the 2nd of Nov by recorded delivery asking for a refund as of today I still haven't had my money back. They are impossible to contact by phone and mostly ignore your emails even when you threaten them! Im not going to leave it as to my mind this is theft and along with other people ill be reporting them to the Trading Standards now, who I think are starting to investigate this do called company. like others i wish I had read the reviews first. Lesson learnt there!
But DO NOT BUY FROM THIS SITE THEY ARE THIEVES!

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dave w. Yvonne, I couldn't even get them to let me have a return adress. They have taken 3 payments out since November and I have emailed them numerous times (only to receive a reply when T.S. and court was threatened) I have now abandonned the court in favour of Police / Action Fraud. I won't stop until they are locked up!

I'd love nothing more than the police to seize their posh Mayfair offices as they are obviously the proceeds of criminal activity.

And to the owner who seems to be the only one happy enough with the "company" to write 5 star reviews on here I say this - I hope one day to bump into you in a dark alleyway - you are a dispicable human being and I would LOVE to be locked in a room with you for 5 minutes!

2/10/12  •  Votes (0)

Yvonne O. Dave they really are con artist's they even tried to say they hadn't received the cage back when id sent it recorded delivery! they argued with the post office who could PROVE they had received it and it wasn't until they intervened and were threatened with trading standards that I got my refund and then the cheeky sods said they would only do that if I took my review off! As you can see I never and I wont because everyone needs to be aware of these people. I also think the good reviews are put on here by their own staff. Keep on at them Dave an good luck I hope you get sorted. Everyone else You have been warned, stay away from Pawspetsupermarket!!!!

2/10/12  •  Votes (0)

dave w. Their website has now been closed down...

They have been located at Field House Farm, Main Road, Routh, Beverley, HUll HU17 9SL.

You can write to Write to East Riding of Yorkshire Council
Trading Standards Calibration Test Centre
Ms Jacqueline Conyers - Enforcement Officer/Financial Investigator
Brudenell Way
Dane Park Road
Hull
HU6 9DX

Looks like they are finally getting what's coming to them!

3/6/12  •  Votes (0)

I have just ordered off pawspetsupermarket, before seeing this review website. I will be cancelling my debit card first thing in the morning after seeing nearly every review and the payments each month. Never again will I be buying online without seeing reviews again!

I ordered three dog collars from pawspetsupermarket in June 2011 - the collars are good quality, arrived quickly and only cost £12.74. HOWEVER since then they have taken either £12.74 or £16.75 out of my bank account every other week!!!
They do not answer their phones and have replied to my emails saying they will refund the money - but are still taking it. I paid through Sage Pay and they say they can do nothing to prevent pawspetsupermarket taking the money out of my account - another useless firm!
My bank, LloydsTSB, is going to refund my money and take action against pawspetsupermarket who are still taking money - over £150 and counting !!!!

we purchased a dog coat and harness in July 2011. The quality of the items were satisfactory however there was a delay in sending the order. I could have accepted the delay but the repeated debits from our bank account for the same item was disgracefull. The first payment came off in July 2011 followed by a payment in September and two payments in October. We cannot get through to the company on the phone and are now attempting to contact them via email. Our advice DON'T USE PAWS PET SUPERMARKET!!!

I ordered products off the site in April 2011. They debited my account for the correct amount in April, but then took the same amount out of my account EVERY MONTH FOR 4 MONTHS IN A ROW. Despite numerous attempts to get this refunded, still no luck, 6 months later!

NEVER EVER BUY ANYTHING FROM PAWSPETSUPERMARKET.COM! They are crooks, and running a pathetic and dishonest business.

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Froggy G. Same experience here. I feel stupid for not checking my statement carefully. My credit card company is taking this up for me.

9/25/11  •  Votes (0)

Lorraine W. Simon, Sorry to here about this. I had a little yorkie and spoiled him crazy. I love this store hope it helps, they have everything a spoiled pet could want>www.petsmart.com

9/25/11  •  Votes (0)

I wish i had read this forum before I purchased some spray for my hens 2 weeks ago with payment taken straight away. I received an email a few days ago to say my order had been cancelled - and that was it. I replied to ask why the order was cancelled and when my refund would be given. I have tried calling the contact number and all 3 options available were all busy (all day long i got the same message)!! I am going to contact my credit card provider as i only recently had my bank account and credit card hacked into so don't want to same happening again with these fraudsters. How can these criminals get away with doing this!!!

do not use this site, i purchased some dishes for my bunnys and paid via debit card, they have since taken two further payments and it took me 2 months to get it back.They are currently under investigation by east riding trading standards so log a call with them, lets get them shut down and stop doing to anybody else what they have done to so many people!

item was great value for money,tried communicating on the comments page,didnt seem to work so sent e-mail and got a quick respons.item took a while to be delivered but happy with purchase

***PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS WEBSITE!!!***
I have already made comment about a week ago, but I thought I'd give an update.
I bought an indoor rabbit cage in May, I was initially attracted by the bargain price and went ahead and bought it. It took a while to be delivered and when it did, well....what can I say....to say the box was battered to death is an understatement. I was also given the invoice from another customer's purchase (with their personal details), no sign of my own. I guess this should have been when the alarm bells should have gone off.
I never went back to the site and not since made ANY purchases. Then, in July, they took money off me again. Had I not noticed this myself, I very much doubt that it would have been acknowledged by the company. I attempted to call the 'customer service team' with the number they provide on their website, but to no avail - it was an answering service that stated 'they are expereincing high call volumes' (although I doubt anyone got the opportunity to get through to actually speak to someone) - I still haven't and it's nearly 3 weeks. So, I emailed them. They stated that they had taken it by mistake, and in future I should use google checkout to avoid this happening again and gave me a five pound voucher. Like I've said in a previous post, I contacted my bank and tried to get some help as to what to do. One of the many representatives from the bank that I spoke to, said that as I'd given the 'company' my details - that I'd therefore authorised it?? Absolutely no help at all. Paws Pet Supermarket said they'd refund me within five days - they came and went, another series of emails, and another promise of a refund, this time within three days, and yes you've guessed it - no refund. Through sheer frustration and anger, I hit the itnernet and researched what could be done about this. I found out that the bank were in part responsible - although they don't offer this advice. Go on the Finicial Services Authority website. I physically took this information into bank and demanded that something be done. Only now an investigation is actually underway. I have provided evidence that the transaction was unauthorised. The bank will be refunding this money and then chasing the 'company' for the refund. I have needed to change my details to ensure this doesnt happen again. Don't allow the bank to 'fob' you off with any excuse, they are there to look after your money (supposedly). Paws Pet Supermarket are theives. From the numerous of posts on this website, they are clearly doing it on a regular basis - if this was done in a shop or taken from your bag on the street then they would be prosecuted - but as it's online they seem to just be getting away with it. It's disgraceful !! Know your rights !!
NEVER EVER USE PAWS PET SUPERMARKET UNLESS YOU WANT YOUR BANK ACCOUNT RAIDED AT WILL !! BEWARE!!!

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Lucy E. Now I have contacted Watchdog about this also. I urge everyone to do as much as they possibly can to get companies like this prosecuted.

8/11/11  •  Votes (0)

Annabelle J. Was this bank Tesco by any chance? I had no end of trouble trying to get a refund from them - they kept insisting that as I 'd given my credit card details to the company I'd effectively authorised them to take whatever money ey liked. When I quoted section 21 of the Consumer Protection (Distance Selling) Regulations 2000 they very quickly changed their tune and refunded me the 9 (YES NINE) amounts of £39.98 that pawspetsupermarket had fraudulently deducted from me! I have subsequently closed my credit card and all other Tesco insurance products...

3/2/12  •  Votes (0)

Wish I'd read these reviews- would advise people NEVER touch this site with a bargepole!!

We ordered a product from them last year and discovered that they have been continuing to take the same amount of money from our account over the past few months. It came as no surprise that we can't contact them on the phone and we've had to cancel a bank card so that they can't carry on siphoning off our money. Our bank fraud team have been very helpful, but we're furious that they're still obviously in business. I will certainly be doing more research before I buy anything else from unfamiliar internet sites...