I have now asked for a refund and I am awaiting a response.
Pawspetsupermarket.co.uk Reviews
68 reviews:
Not Recommended
Rating Distribution
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68 Reviews for Pawspetsupermarket.co.uk
Review Highlights
I can't urge you strongly enough NOT to use this company.
I purchased a dog collar and harness in August 2010.
All Reviews
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6/27/10
They took payment from me twice - once in December when I purchased an item (please note it took them over a month to deliver my goods) and than they took the same payment amount months later which was unauthorised. Despite contacting them on numerous occassions to refund me, I have still not received a refund. I suggest you avoid this website, unless you are prepared to scrutinise your bank account each month.
11/15/10
PLEASE,PLEASE,PLEASE DO NOT PURCHASE ANYTHING FROM THIS CONNING WEBSITE.
They WILL take your credit card number and illegally set up some direct debit and take money out every month, trust me, it happened to me.
When you e mail them complaining, you get the most sarcastic replies and they will NOT answer any questions with straight answers.
My credit card fraud team are onto them but please don't go through what I have been through,it's not pleasant.
Rob S
I have contacted Watchdog via website to complain about this company as I am having the same problem. I have been in touch with credit card company to cancel my card but feel all those affected should take matters further.
2/16/11 •
Votes (0)
11/11/10
This website takes money out of your account for items that they do not deliver, you then have to beg for your refund and wait for weeks. You can send them emails and you will get sarcastic messages back with no promise of your refund. Be very careful
NOt only are the e mails sarcastic that they send - they are frankly abusive. I was accused of tring to put honest people out of work by telling them I had posted a negative comment about the company on this web site and that I would not understand the concept of a good will gesture!
11/29/10 •
Votes (0)
10/27/10
No customer services!! No refund!! No delivery of goods purchased!! Beware you will not recieve anything from this company!! Wish we had looked before we spent our money!!
I used this company and while i did eventually get my goods it took 6 weeks of e mails, some very abusing ones from them threatening me with court action when i asked for a refund. You can't phone them as it's all an answer machine telling you to e mail them. The e mails are very unprofessional and constant lies saying items have been sent. When nothing arrives they blame their courior company. Many others complain about being chared 2 3 and even 4 times for good. I stopped my bank card risking not getting a refund to ensure no extra money was taken out
10/27/10 •
Votes (0)
wow after leaving this comment on here yesterday we finally received goods this morning .... however i will never use this company again ...completely disgusted with their service ...im just hoping that they dont take further payments from me like i have read on other comments on here .....i say NEVER use pawspetsupermarket again!!!
10/28/10 •
Votes (0)
10/22/10
Discusting, no one to speak to on the phone, do not answer emails. Bought a Boston Critter cage, they advertise 5 boston critter cages on their website at different prices when they are all the same cage !!. The one I received the conversion kit doesnt fit. Can I get anything done about it NO, £200 down the drain !!
If something has been misrepresented in a sale that's illegal in England and should be reported at least to the appropriate trading standards authority. You should also be able to dispute any charges with your credit card provider, assuming you used one. Let us know if you are able to make any progress with this, if you can.
10/22/10 •
Votes (0)
10/6/10
I ordered a dog collar and dog toy in August, chased the order in early September and was advised that the order had been dispatched. It has never arrived. To date I have e mailed them 3 further times asking for a refund and have not even had a reply. Tried ringing them - automated service. In my opinion this website is a not very well concealed scam! DO NOT BUY FROM THEM!!
6/22/10
They would not stop taking extra payments!!!! I am now reporting this company! DO NOT TRUST THEM!!
I DO NOT WORK FOR ZOO PLUS. I am a student at warwick university. I have 3 dogs and 3 Cats. Infact zoo plus commented on my zoo plus and informed me it's now £19 for free shipping. Sammy t. I purchased a dog carrier for 27.99 and paws is STILL taking payments out. The pet carrier was for my little king charles. If I could I would seriously print the proof of my statements. So again I DO NOT WORK FOR ZOO PLUS. Zoo plus does not need an employee on some small review site to increase it's sales. It is already flourishing. I am just a happy customer, so please don't bash.
I actually am studying to become a GP incase you must know lol.
6/23/10 •
Votes (0)
How do I know they are flourishing? Well my rabit cage came from Germany. I read reviews who mentioned they were huge in Germany. I am paulifaceuk in youtube and I have a steam account pauluk20. Come on L4D2 and get pwned! I am no longer replying to idiots claiming I am an employee. I just am pissed off with someone taking my money!
6/24/10 •
Votes (0)
I am saddened! Well I recieved an email from paws stating that they have refunded my account today! They said that their system must of put me on an plan. The plan takes money from my account during intervals. They appoligised but no compensation. Just watch your account when you purchase something, it might happen to you. I am not the only person who this has happened to. Either way this website asked me if I had a good pet website to reccomend. I reccomend PET PLANET which is a UK website and I have used before. I just found zoo plus a good deal for my rabbit cages.
6/25/10 •
Votes (0)
Funny how I have experienced the same problem with this website - unauthorised payment being taken and no refund received. Some of you may have reviewed excellent service, count yourself lucky, I certainly haven't. I shop on-line regularly and this is the first time an on-line company has taken extra payments out of my account. It seems strange that this is just an error on their part if this has happened to a few people recently.
6/27/10 •
Votes (0)
Trevor it's not just simple error! It created charges to my account as this account i don't use other than online shopping for extra protection. This site has done it to others, just search reviews!
The system is breaching security. They do not have my permission to take. And it's not about compensation!!
6/27/10 •
Votes (0)
HAHAHAHA!! GemmaB No it's not me!! I could do it, I am not that lame. If people keep dissing MY OPINION!! MY REVIEW!! Then sure I will be vindictive! And yes I can do that. I would make 100's of emails and have an immediate review on this website which wont be nice. If it was ALL me then I wouldn't bother replying and proving I am not an employee of zooplus? I would of done other poor reviews more and more!!
Trevor, I am glad that you have had good service. Enjoy your products :)
6/28/10 •
Votes (0)
I just want to point out that I am in no way connected to Paul. I have experienced problems with this website and it is only fair to let other people know my experience and they can decide for themselves if they want to use the website. It is wrong for an online site to take unauthorised payments. It's not necessary to attack reviewers personally. The purpose of this review site is to share experiences. If I receive my refund I will let people know.
6/28/10 •
Votes (0)
And im another one they have taken unauthorised payment from as well, avoid this site like the plague!!!!! have reported them to my bank and they are going to investigate in my eyes this is fraud!!!!!!!!!!!!!!
11/22/10 •
Votes (0)
I had the same problem with this company they did deliver my dog bed which i was pleased with but they took money from my account for months before i noticed and i have reported them to my bank and have had the money refunded to my account by the bank, this company kept my card details and used them over again I have cancelled my card I would urge people not to use this website.
1/31/12 •
Votes (0)
9/8/11
I ordered products off the site in April 2011. They debited my account for the correct amount in April, but then took the same amount out of my account EVERY MONTH FOR 4 MONTHS IN A ROW. Despite numerous attempts to get this refunded, still no luck, 6 months later!
NEVER EVER BUY ANYTHING FROM PAWSPETSUPERMARKET.COM! They are crooks, and running a pathetic and dishonest business.
Same experience here. I feel stupid for not checking my statement carefully. My credit card company is taking this up for me.
9/25/11 •
Votes (0)
Simon, Sorry to here about this. I had a little yorkie and spoiled him crazy. I love this store hope it helps, they have everything a spoiled pet could want>www.petsmart.com
9/25/11 •
Votes (0)
10/27/10
Website looks unprofessional. The service is terrible. I ordered a dog coat, a month later I chased the order to be told I couldnt have it due to them waiting for it from their supplier 9note I had to contact them for this info!). I emailed and said I wanted a refund. 2 weeks later and several email later - still waiting for the refund.
DO NOT USE THEM.
I have contacted Watchdog via website to complain about this company as I am having the same problem. I have been in touch with credit card company to cancel my card but feel all those affected should take matters further
2/16/11 •
Votes (0)
10/23/10
We've had the same experience as Paul E! Ordered something 2 months ago and received nothing. They've taken money out twice and haven't responded to any of the emails we've sent. We've spoken to our bank and are going to follow up with the fraud department. It's odd that some of you seem to have had no issues but some of us have had really negative experiences.
Yes, it is odd that some people have a good experience.
I, too, have been charged again (without authorisation) for an item which never appeared in the first place. To be fair, I did receive a response to my emails asking about non-delivery of my order. However, having read the comments from others who have been charged more than once, I am puzzled why the company cannot improve its accounts system. I am trying to be reasonable.
What I really think about this firm is probably not repeatable. Looks as though I have to take this further.
11/7/10 •
Votes (0)
This is a deliberate scam ,too many people are being ripped off by MARK BERRIMAN google this name see him on you tube and read bad reviews on trust pilot, report him to fraud squad and trading standards, I also threatened him with BBC watch dog ,and managed to get my two months unauthorized stolen money back,I have had to destroy my card and am getting a new one, the bank have blocked him from taking any more money
11/27/10 •
Votes (0)
Don't be surprised about the good reviews because they will be false reviews written by the company itself!
12/19/10 •
Votes (0)
This company is clearly a scam.
12/19/10 •
Votes (0)
The company is a scam - I am sure they put those false good reviews up themselves. They consistently charge more than once for a product and don't deliver.
1/3/11 •
Votes (0)
have contacted Watchdog via website to complain about this company as I am having the same problem. I have been in touch with credit card company to cancel my card but feel all those affected should take matters further
2/16/11 •
Votes (0)
Everyone should do a little extra to stop this foolishness. After several emails, and them accusing me of being an international con artist, they reimbursed me for just one of the debits. They claim that makes us even. John G. is right about those good reviews. And the only way to stop them debiting is to cancel your card.
2/16/11 •
Votes (0)
this so called "company" disgust me. I have had exactly the same problems. They have made 2 unauthorized transactions on my credit card. Ive had my card issuer block my card and I have written them a stinking email. I have since recieved an email back from a "Maxine" telling me she has refunded the amounts back to my card. I know this is rubbish as i did not give her my bank details in the email for her to refund back onto. I urge anyone who is thinking of using this website to think long and hard about it as they are definitely fraudulent. Any "good reviews" people read are clearly written by the people who are behind this scam. I have contacted watchdog. I am hoping something gets done about this as its not fair to me or anyone else who has had to put up with this rubbish.
4/11/11 •
Votes (0)
10/9/10
Great site, I too shop on this site quite a lot, its a super site.
The dog coat range they have this year must be one of the largest on the web, the prices are great too.
I have just got my dog Charlie a new coat and collar, he is a greyhound and the hunter greyhound coat is really well made and nicely lined in fleece.
the collar is the thing that impressed me the most, it is padded with a red lining and is one of the best quality greyhound collars i have seen for a while.
I ordered the coat and collar last Monday and they were with me on Wednesday, pretty good delivery I think.
I have got quite a lot of greyhound things from this site and ordered a few items for my mums cat, and sister rabbit, I have always found the price good and the delivery quick.
Just to point out, and to agree with some others, you are best e-mailing them, as the phone line on the web site does get busy at times.
I personally prefer e-mailing when I shop on line on any web site,though as you have a copy of whats been said so you know where your at.
Not that I have ever had a problem with these guys, I've even asked for a call back in one of my e-mails when my laptop crashed on me and I was not sure if the payment had gone through, they called me back and were excellent,
To all you customers who are happy with the service provided by this company I hope you are checking subsequent credit card/bank statements.
4/14/11 •
Votes (0)
Yes, exactly! it took them 7 months to start taking unauthorised payments and have taken 5 payments from me! Shocking!!!!
8/23/11 •
Votes (0)
9/18/10
I ordered 2 rabbit leads from this store,both arrived in good time and i was happy,but... about a month later i noticed that they have taken the same amount of money from my account again unathorised? I emailed them and in all honestly they emailed straight back as i was worried because you cannot contact them by phone,they said it was an error and would refund within 5 days,the refund did not happen so i emailed again and again they responded quickly but said that was an error also and would refund again, -this eventually happend but i am worried this will keep on happening as reading other reviews from here and other review websites this is a very common problem! Definately needs investigating!
7/24/10
I have just purchased two little coats for my puppy and found the site excellent, I was little concern at first after reading the last reveiw but I need not have been concernd as they arrived very quickly and excelent quality I orderd over the weekend and my parcel arrived in four days.
Thank you pawspetsupermarket.
Joy.
check your bank statements ,be warned you are probably losing money monthly
11/25/10 •
Votes (0)
Joy, interestingly enough you have the same recognizable writing style as the other happy customers!
2/16/11 •
Votes (0)
Ha ha, yes i know!
8/23/11 •
Votes (0)
6/29/10
I ordered a dog collar and lead on 3rd May 2010. I have been chasing delivery regularly since then to no avail. Their only means of communication is by random email when they can be bothered and they keep advising me that the order has been dispatched. I have now asked for a refund and I am awaiting a response.
Steer clear of this website. There are no delivery timescales on their website.
Thanks Rachel A. But I have been waiting for 8 weeks now. That does seem a long time when they keep promising the items are on the way. This is the email they always send in reply:
Hello
Your order has left us, it should be with you shortly.
If it does not arrive in the next few days please let me know
Thank you
Claire
6/30/10 •
Votes (0)
Good news. The collar and lead have finally arrived!
7/27/10 •
Votes (0)
1/3/11
I ordered goods in October, I was charged twice. When I noticed it and started asking for a refund they got real quiet. Three months later - no answers to my emails. THESE PEOPLE ARE CROOKS. DO NOT ORDER FROM THEM!
10/19/10
item not arrived after one month, there is no real phone number, the number given cuts you off. they have fraudulently taken payments from my account, had to refer to my banks online security fraud team .
10/10/10
A really nice place to shop
They have a nice easy to use web site, with some fantastic prices,
I have bought things from here a few times for my pets.
the delivery time scales are quite good, i have swapped things a time or two with no problems at all.
I find customer services friendly and helpful.
I will most defiantly be shopping with this site again
Rubbish!
8/23/11 •
Votes (0)
10/9/10
I was impressed with this company until a month after my order they took a duplicate payment from my credit card. Like other reviewers I also found that the correspendence information on their site wasn't up to date, so I emailled them asking them to explain their actions and to return my money.
After 24 hours I contacted my bank and advised them that I had been charged without my permission and that I wanted it investigated and a chargeback to the merchant actioned. A day later Maxine from the company emailled me to advise me that they had made a mistake and that the money was being sent back. That was 12 days ago and still this refund has not been received, despite promised that it has. So this means that they are either lying or have refunded the wrong person!!!!
This may be stupid errors on this companies part, but to be honest I won't be using them again, as I wouldn't what to take a chance that this doesn't happen again.
Just to update, I have now managed to get my refund of £17.99 actioned from this company, but it took alot of emails before it was finally actioned and in one I was even called stupid by their customer care team.
I will not be using this company again and I intend to block my card to ensure that no more accidents happen.
10/11/10 •
Votes (0)
The owner is called Mark Berriman he is on you tube ,Google his name ,I too had money taken for two months ,I threatened him with the fraud squad ,trading standards, and BBC watch dog , I managed to get my money back ,by bombarding them with these threats,I did actually report them
11/27/10 •
Votes (0)
By the way this is no accident ,it happens to so many people, i had to destroy my card and am waiting for my new one , in future I will read all reviews before dealing with a company
11/27/10 •
Votes (0)
9/27/10
The company's postage prices seemed high for small items, when my order arrived only half of it was present, I emailed (there is no phone number) to ask where the rest of my order was a couple of weeks later when I had still not heard or recieved anything, they said that they could no longer get hold of the item I had ordered and would send a refund. A month past and I had forgotten about the refund until i noticed another amount of money had been taken from my account by the company. It has taken me another month and numerous emails to finally get the refund which i recieved today. I would not recomend this site and feel that £4 for postage of a small dog collar is highly excessive. I was offered no compensation for the mistakes made by the company and very little appology was offered for their mistakes.
9/24/10
I can't urge you strongly enough NOT to use this company. I believe they have stolen my money and have no intention of sending the product I ordered and paid for.
I have sent many emails back and forth politely asking for information on where the item is and they quite literally refuse to answer.
I paid for the item 3 weeks ago, but it was not a special order or 'designer' item so it should have arrived within a couple of days. There was no mention that there would be any delay on delivery at any stage in the buying process.
It's annoying that I haven't received anything, but far more disturbing that despite direct email contact, they are quite literally refusing to help. They're not saying the item is lost in the post, or that is hasn't yet been posted, or that it is unavailable; they are not giving any answers at all. They are not offering a refund or any compensation either, which is why I can only presume this is a scam and they have stolen my money.
Incidentally, they do not publish a phone number, which in itself confirms that pawspetsupermarket is at best, a hopelessly amateur company.
I had a nightmare with them. Needed to return a dog coat. Couldn't get hold of anyone on the phone, emails were ignored then finally got a reply, they pretended they didn't get the coat back but I had a signature from Royal Mail!!
They only refunded me because i repeatedly emailed them saying I would go to trading standards if they didn't, it took them 9 weeks to refund me. They said Trading standards is overworked because of moany people like me!! I told them they should take seriously customer feedback. They said they have a good reputation and its just internet gossip,one of the worst companies I have dealt with, very dodgy.
2/8/12 •
Votes (0)
9/9/10
Hi All
I brought 2 sets of polka dot collar & leads back in July.. delivered within 3 weeks, but then after a week of them being used, all the fake leather came off both collars so I sent them an email complaining asking for a return address & for a refund..
8 emails later, (2 back saying they are waiting for a response from the designers) I AM NOT A HAPPY BUNNY
You cannot reach them on their phone as it diverts straight to an American Voicemail..
You get no where by emailing them either.
I have now faxed them - we'll see how we get on.
IF YOU WANT MY OPINION DO NOT ORDER FROM THIS WEBSITE.. CHEAP DOESNT ALWAYS PAY!
9/13/10
Aww that sucks. =/ Hopefully you get everything resolved. Thanks for your review and letting us know. =]
10/11/10
Ordered an item from this site a week ago , just a small off the shelf item, order details just say 'processing', phone line is just automated, email keeps saying unable to send, though I hope to have successfully sent one, no reply has been recieved. Having just read these comments I feel the likely hood of recieving anything is small and I shall be watching my bank account with interest. I would not recommend this site at this present time.
10/12/10
Having submitted a slightly negative review just yesterday, I am glad to say my email was responded to and the ordered item arrived today and was exactly as described .I am now much happier and more likely to use them again.
10/19/10
I am absolutely fuming.
I bought a dog collar and harness in August.
This was paid for in August. However I have just noticed on my card statement that they have taken the same amount again in September and October.
What is the point of having a phone number which no one can talk to anyone on?
19 August 2010 WWW.PAWSPETSUPERMARKET INTERNET £28.98
These two payments have fraudulently been taken:
19 September 2010 WWW.PAWSPETSUPERMARKET INTERNET £28.98
17 October 2010 WWW.PAWSPETSUPERMARKET INTERNET £28.98
11/13/10
I have had problems too and they have taken two unauthorised payments from my credit card, I am still waiting refunds and have been waiting for over a month, found out today that they have taken another payment! Dont buy from them.
1/3/11
I just reported them to Paypal, my bank and Amazon. Would everybody else please do the same?
1/3/11
I have already contacted watchdog. Stop your cards with your card provider. This is the only way to stop them taking any more money. I do not doubt for one minute that if I had not stopped my card more payments would have been taken.
Refunds can be paid onto new cards.
I stopped my card when I noticed 3 months after my purchase the 3rd duplicated payment. I was one of the lucky ones and I got my money refunded. It was refunded onto my new card with no problems what-so-ever.
1/3/11
Hang on, so you gave them the numbers and info for your new card? Who authorized your refund? Thanks for participating in this discussion!
1/3/11
They finally refunded my overpayments after many emails, they are not very gracious about having to give refunds and were quite rude in some of their communication. Nevertheless I got my money back but would never buy from them again.
1/4/11
NO WAY would I ever have given them my new card details. I knew if I didn't stop my card they would carry on taking money. They had already taken nearly £60 in duplicate payments so I didn't want to risk leaving my card live and them helping themselves to more payments. They only had the old credit card details but the refund still went onto the new card. What if your card was lost/stolen today and you had to have a new one? You would have no alternative but to have a new card number issued so there must be a way your card provider still refunds on to your account. Phone your card provider and say to them if I stop this card can a refund still be paid on to my account. Explain the situation to them. It was a Maxine that I had contact with and eventually orgainised my refund. However I was lucky compared to other people on this website. My refund was done over a couple of weeks after I had contacted them. I also agree with cor.e and several others on this website. Their communications are very unprofessional and quite rude. I will never use them again.
1/4/11
Right on! I cancelled my card yesterday, and reported them to Watchdog (as well as Amazon, where I saw their ad, and Paypal.) Mastercard has also made a report to their fraud department. Maxine has now passed me on to Claire who feigns to know nothing of this situation. I wonder if the employees get a percentage per racket or if they have to beg and wheedle the boss for their salary...
1/5/11
Look at the great mail I just got from Maxine. Do I think they'll refund me? No. But here's the kind of service you can expect. They had all the info about my multi-debit and no delivery 'issues" around three weeks ago.
Hello
Finally we have some information from you, if you have just informed us of the issue in the first place instead of waffling on about fraud and trying to be smug, this could have been sorted out a while ago, it appears you have either paid twice for your order or it has been incorrectly charge twice,
As stated in our terms and conditions your order is too large to be sent to you, then you were probably aware of this when you ordered it.
We do get a lot of overseas con artist who try this, because as I am sure you are totally ware the only way large items can be sent, is without gaining a receipt, then of course you lot claim you have not received the goods, therefore the order has been cancelled and both payment will be refunded to you.
Sorry to put out your fire but we have spoken to consumer direct who are fully aware of overseas fraud and have added you name to their data base
Thank you
Again
Maxine
1/5/11
Maxine has such excellent personal relations skills, I had similar toned emails myself, I am happy to support any information request from any consumer relations programmes. I cant believe that this multiple payment issue is still going on. When I requested my money back in September she denied any problems with the system however it is clear that the problems had been on going for some months!
1/6/11
My emails from Maxine were the same. I kept all of them just in case any consumer relations contacted myself and wanted proof. I actually printed them off and showed family and friends and they couldn't believe them. One of the more pleasant ones below:
-------------------------------------------------------------------------
Ocotber 21st 2010
It surprises me that when customers read these reviews they appear to totally miss the good reviews we have and also forget to take into account we have over 20,000 customers and only a hand full of bad reviews, happy customer very rarely leave a review.
I will certainly chase your payment up for you.
Please also note every customer who had this issue on these nasty review sites has been refunded, one of them totally missed the refund and still insist she has not received it how ever after her bank contacted us and the relevant documentation was sent out she dropped her claim, two of the reviews also asks for a substantial amount of compensation prior to writing the reviews and are now under police investigation.
What a lot of people do not know is, these sites are set up to make money from advertising, if we have a lot of good reviews the site owners remove them, it is more profitable for them to have manly bad reviews as more customers read them.
Also you may have noticed you cannot change your review or add another review, so if you discover you were wrong or look at your account two minutes later and discover you have been refunded it’s too late you cannot amend your review.
We had one customer who reviewed he had not received his order, that same day the neighbours called to say it had been at their house for over two weeks, their pet sitter had signed for it whilst they were away.
He was most upset he had written a very damaging review and could not remove it even after e-mailing the review site it has still not been removed.
Another point to bear in mind when reading these reviews is, if our competitors hear of a problem they will add reviews to escalated the issue and gain customers for them.
The problem which faces businesses in the country is you cannot sue for liable as most of these web sites are not UK based they are usually in the USA, which has freedom of speech laws, allowing anyone to say whatever suits them.
Having said all of this is it not very good for this incident to have occurred in the first place, we have had an error on the system, which we have resolved, and we are looking at the issue with refunds which should all be completed and in our customer’s accounts no later than Tuesday.
I must apologise for the long winded e-mail
Thank you
Maxine
------------------------------------------------------------------
Note: she states that the problem is resolved and this email is dated 21/10/2010.
Also; there are people on this website saying it was happening to them back in June 2010.
Since this experience I never buy anything off of the internet without looking into it first. This was the first time I had ever had a bad experience but it certainly made me more aware again.
1/6/11
I'm saving all the emails too. These people are nuts. Isn't it fitting that their English skills are on par with their business standards?
My last one encourages me to write about them as much as possible. They're playing the game where the more they are mentioned on the internet they higher they appear on the search page. Of course, running a reputable business would perhaps ensure them greater success in the long term. (I've since reported them to Trustpilot and Consumer Direct). Still no products, still no refund.
Me too, I'll never buy off the 'net without a thorough search!
2/4/12
You have been taking monies from my bank account UNAUTHORISED. I am now in touch with the fraud dept of my bank, the local police to have you investigated and the chamber of commerce to put you out of business. I expect a complete refund by return. YOU WILL BE GOING OUT OF BUSINESS IF YOU FAIL TO COMPLY. MY BANK WILL NOT BE PAYING ANY MORE TO YOU, EXPECT TO HEAR FROM THEIR FRAUD DEPT
bren@decaret.com
3/17/12
I've just noticed on my bank statements that they r taking money from me too. Their web site is closed down - does any one have a tel phone number that I can contact them on? Thankyou
3/20/12
I could not contact them either, co I went to my bank, cancelled my direct debit card for a new one. My bank then gave the phone number of their Fraud dept, after contacting them them they gave me another no of my bank claims dept and they recovered all my money for me, which was six deductions!. I hope this is of some help to you. Good Luck!
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Marilyn M. I have contacted Watchdog via website to complain about this company as I am having the same problem. I have been in touch with credit card company to cancel my card but feel all those affected should take matters further.
Patricia H. I also have the same problem, My order was placed in Dec 2010 which i recieved but had to return i done all the things they told me to do but still havent recieved my new order. I have requested a refund as to date i am still waiting for it. I have today told them that if i dont get a satisfactory reply & refund i`ll go to the Consumer Protection.
Patricia H. having just checked my bank statements i find that i have been charged the same amount each month from december to Feb now been onto bank & had card stopped. The bank is sorting it out for me.
Gail H. ive just found the same. The amount has been collected twice and the bank have informed me it as set up as continous. Not happy.
sue s. They have done the same to me taking out a payment each month for 4 months. Have contacted the fraud dept of my credit card. I just wish I had read the reviews before using this website.
Lucy E. This is what has happened to me...Maxinne from the company states in her email that the refund has 'cleared' her end but yet there is no refund being shown in my account. Extremely frustrating and irritating. Paws Pet Supermarket should be prosecuted and closed down. This is disgraceful ! Has anyone received their refunds yet? What actions have you taken? My bank is very unhelpful, suggesting that as I have given them my details when I placed my only order, I've authorised them to take money thereafter? Therefore, from this information that the bank haven given me, ANYONE can take money at any time?! I don't think so. We'd all be victims of fraud and have no money!
S S. I received my refund but only because I paid by visa card and the card company pursued the refund for me.
Krissy M. DO not buy from this site. They have stolen my money. They will just keep on getting away with it, if nothing is done. It is theft, plain and simple.
Krina E. I am just finding this out myself... Your bank can reimburse you if you tell them.. this may be the only way to stop them continuing?
There is no telefone sales service, totally unprofessional.. I will personally take a visit if they dont cough up my money soon.!!
Lucy E. If you have made a purchase with this company and they have taken unauthorised money from you - it is your bank/building society's responsibility to REFUND the amount to you. They then pursue paws pet supermarket.
Type in 'Financial Ombudsman' into Google and get the help you need and deserve with this. I needed to print off and physically take this information into my bank with me before they would act on it !
You will unfortunately get nowhere with calling/emailing these people, it's a massive scam! It in part works because people do no know what action they can take after initially finding out X amount of money has been taken. This is probably why they are still doing it even now, and have not been 'shut down'. My bank told me it was MY fault?! Needless to say my bank did refund me and my bank details have been changed. A MASSIVE lesson learnt there.
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CJ F. Bought 2 hunter dog coats in Oct arrived fine and I'm very pleased with them BUT today I spotted a payment on the CC for the same amount dated 29 Jan and, having found this site I have checked back and found I was also billed in Nov so now they have £80 of my money. Interesting, the goods arrived before I even expected them and were exactly as described - but then comes the attempted scam. Avoid avoid avoid