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  • Pawspetsupermarket.co.uk

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Overview

Pawspetsupermarket.co.uk has a rating of 1.61 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pawspetsupermarket.co.uk most frequently mention credit card, trading standards, and bank account problems. Pawspetsupermarket.co.uk ranks 494th among Dogs sites.

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Critical highlights

  • My credit card fraud team are onto them but please don't go through what I have been through, it's not pleasant.
How would you rate Pawspetsupermarket.co.uk?
Top Positive Review

“I noticed that I had an amount coming out of my bank...”

Frederica H.
1/9/12

I noticed that I had an amount coming out of my bank monthly for which I did not know what it was. On checking I found out that it was pawspetsupermarket.com that it was from. I contacted their site and told them that I was disgusted that this was being done and a day later got an answer from them, saying that if I could identify the payment dates they would refund all the monies. Yes I thought!. I have checked my bank statement and this has been done. I contacted them and thanked them. If you tell them just what has been going out of your bank I am sure they will look into it and refund you. Good luck.

Top Critical Review

“This is a familiar story”

CLIFF A.
2/11/12

This is a familiar story. Bought a dog coat in June 2011 for £16.99. It arrived OK and was OK. Kept taking the money every month up to and including December 2011. Luckily I paid by Visa and contacted my Visa provider's fraud dept. enclosing printouts from this website. They investigated and refunded the fraudulent payments. This should work for you if you paid by Visa. I've also cancelled that card and had a new one issued. Good Luck.

Reviews (69)

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credit card (11)
Thumbnail of user cliffa1
1 review
1 helpful vote
February 11th, 2012

This is a familiar story. Bought a dog coat in June 2011 for £16.99. It arrived OK and was OK. Kept taking the money every month up to and including December 2011.
Luckily I paid by Visa and contacted my Visa provider's fraud dept. enclosing printouts from this website. They investigated and refunded the fraudulent payments. This should work for you if you paid by Visa. I've also cancelled that card and had a new one issued. Good Luck.

Thumbnail of user lisas45
1 review
1 helpful vote
February 1st, 2012

I bought a dog bed in December and the money went out of my account, They have since taken out another payment out of my account, I contacted them - they said it would be refunded and it hasn't. I have since read lots of bad things about them and have emailed them again on numerous occasions and received quite abusive responses from 'Maxine'. I will be complaining everywhere I can about this site as they are just helping themselves to our money. Absolutely shocking. They need to be closed down ASAP!

Thumbnail of user jos1889
1 review
2 helpful votes
January 15th, 2013

Pawspetsupermarket took money from my credit card and I never even bought anything, never heard of the site. I contacted them and they refunded me and then I closed my credit card and opened a new one so they couldn't do it again. I've been contacted by Trading Standards. Apparently they trade under different pseudonyms paswpetsupermarket.co.uk is just one of them.

Thumbnail of user traceyc7
1 review
3 helpful votes
March 8th, 2011

Bought a guinea pig cage beginning of feb item came on time and was in good order. Noticed at beginning of march payment had been taken out again. Tried to phone them a few times got automated service then got cut off (couldn't leave message) got in touch with my bank cancelled my card and bank refunded me on chargeback. Will never use this site again. Will always check reviews first. Be warned!

Thumbnail of user yvonneh
1 review
1 helpful vote
February 2nd, 2012

PLEASE PLEASE PLEASE, avoid this company. Do not touch them with a bargepole. They are crooks. They have taken two unauthorised payments from my credit card & have not answered my email requesting a refund. Am now leaving it to my Credit card providor to sort it but I am going to report this rogue company to Trading Standards. I would encourage everyone who has had a similar experience to do the same. They are probably making thousands from all those people who do not bother to check their bank/credit card statements.

Thumbnail of user catherinew1
1 review
1 helpful vote
February 6th, 2011

After ordering a coat for my dog in November *******, which I had to return, I was charged twice and was then charged again the following month, in total they took £41.97 from my account, I then had the inconvienience of canceling my bank card to stop further payments being taken. After two months of constant emails and unanswered phone calls I did finally get my money refunded. I wish I had read the reviews before hand. So please if your thinking about ordering from this company BEWARE!

Thumbnail of user sachah
1 review
2 helpful votes
February 17th, 2011

I bought a coat for a puppy in November and since then they have taken 3 more payments unauthorised from my account, i have spent today trying to sort it and speak to them but to no avail. 3 emails and constant attempts to phone them but since googling them I see loads of people have had the same problem. Its robbery!
I'm thinking solicitor and Watchdog, if they just answered their phone the cowards, it would help.

Thumbnail of user luanb
1 review
3 helpful votes
August 31st, 2011

Do not use this site, i purchased some dishes for my bunnys and paid via debit card, they have since taken two further payments and it took me 2 months to get it back. They are currently under investigation by east riding trading standards so log a call with them, lets get them shut down and stop doing to anybody else what they have done to so many people!

Thumbnail of user johnd107
2 reviews
2 helpful votes
January 28th, 2012

DO NOT BUY FROM THIS SITE. THEY TAKE YOUR MONEY AND SEND YOU ON NOTHING. HAD TO PUT A DISPUTE IN WITH MY CREDIT CARD PROVIDER.NO CUSTOMER SERVICE AND DONT ANSWER THERE PHONES. AVOID LIKE THE PLAGUE. ONLY FOUND THIS REVIEW SITE AFTER WAITING 2 WEEKS WITHOUT DELIVERY OF GOODS, WISH I SEEN IT BEFORE ORDERING.

Thumbnail of user danielm22
1 review
2 helpful votes
November 6th, 2011

We purchased a dog coat and harness in July 2011. The quality of the items were satisfactory however there was a delay in sending the order. I could have accepted the delay but the repeated debits from our bank account for the same item was disgracefull. The first payment came off in July 2011 followed by a payment in September and two payments in October. We cannot get through to the company on the phone and are now attempting to contact them via email. Our advice DON'T USE PAWS PET SUPERMARKET!

Thumbnail of user helenl4
1 review
2 helpful votes
August 11th, 2011

Wish I'd read these reviews- would advise people NEVER touch this site with a bargepole!

We ordered a product from them last year and discovered that they have been continuing to take the same amount of money from our account over the past few months. It came as no surprise that we can't contact them on the phone and we've had to cancel a bank card so that they can't carry on siphoning off our money. Our bank fraud team have been very helpful, but we're furious that they're still obviously in business. I will certainly be doing more research before I buy anything else from unfamiliar internet sites...

Thumbnail of user lindae10
1 review
1 helpful vote
January 16th, 2012

LIKE MANY OTHERS MY CREDIT CARD HAS BEEN DEBITED AND NO GOODS ARRIVED. IVE TRIED TO CONTACT THEM ON 2 SEPARATE DAYS BY EMAIL AND ALSO BY PHONE WHICH CUTS YOU OFF, AND NO RESPONSE. IVE INFORMED MY CREDIT COMPANY THAT THIS COMPANY MAY TRY AGAIN TO DEBIT MY CARD AS I BELIEVE FROM READING OTHER REPORTS, IT HAS DONE THIS TO OTHER PEOPLE. BEWARE THIS COMPANY AT ALL COSTS

Thumbnail of user annabellej1
1 review
2 helpful votes
March 2nd, 2012

AVOID! AVOID! AVOID!
I wish I'd checked out Jabber and other websites before I bought from pawspetsupermarket! I Bought 2 dog coats from them in Sept 2010 for £39.98 and was absolutely delighted with the service from I received. The goods arrived very quickly in perfect condition (and my dog looks adorable in them!).

Unfortunately I didn't pick up on the fact that they had slid through a further payment of £39.98 in October 2010. They then took out one payment of £39.98 practically every month from January to October 2011. When I finally noticed this it took several emails and no end of personal stress before I got a refund. If I didn't know that many, many other people had the same problem I would have thought it was a computer error.

If you are genuinely giving good feedback, I URGE you to check your bank/credit card statement thoroughly as you could get a nasty surprise like I did (those coats could have cost me nearly four hundred quid if I hadn't persevered!).

Incidentally, if like me, you have been experiencing difficulty getting a refund from your bank/credit card provider, quote Section 21 of the Consumer Protection
(Distance Selling) Regulations 2000 to them. They are legally obliged to refund you and they have to prove you authorised it, not the other way round.

It looks pawspetsupermarket may have ceased trading which is great news for everyone who has been scammed.

Thumbnail of user kristyh
2 reviews
4 helpful votes
November 25th, 2010

DO NOT order from this site. I ordered a cage for my guinea pig, it took nearly a month to arrive. Their phone number is just an auotomated recording which hangs up at the end of the message.

A month after I paid, they took payment again! And then thought offering me £5 off of my"next" purchase would them was sufficient compensation. You can stick your £5 off, I'll be going to a reputable store in future!

Thumbnail of user simonj5
1 review
5 helpful votes
September 8th, 2011

I ordered products off the site in April 2011. They debited my account for the correct amount in April, but then took the same amount out of my account EVERY MONTH FOR 4 MONTHS IN A ROW. Despite numerous attempts to get this refunded, still no luck, 6 months later!

NEVER EVER BUY ANYTHING FROM PAWSPETSUPERMARKET.COM! They are crooks, and running a pathetic and dishonest business.

Thumbnail of user liny
1 review
5 helpful votes
June 29th, 2010

I ordered a dog collar and lead on 3rd May 2010. I have been chasing delivery regularly since then to no avail. Their only means of communication is by random email when they can be bothered and they keep advising me that the order has been dispatched. I have now asked for a refund and I am awaiting a response.
Steer clear of this website. There are no delivery timescales on their website.

Thumbnail of user chachab
1 review
4 helpful votes
October 23rd, 2010

We've had the same experience as Paul E! Ordered something 2 months ago and received nothing. They've taken money out twice and haven't responded to any of the emails we've sent. We've spoken to our bank and are going to follow up with the fraud department. It's odd that some of you seem to have had no issues but some of us have had really negative experiences.

Thumbnail of user maureena
1 review
2 helpful votes
July 11th, 2011

They are complete frauds - STAY AWAY they take monthly payments out of your account and are uncontactable. Does anyone know how you go about getting this company off line?

Thumbnail of user sandyh5
2 reviews
7 helpful votes
October 10th, 2010

I shop on this particular web site quite frequently.
My orders always arrive in a good time

I have never had any issues with contacting them, they always answer my e-mail in a good professional manner and in good time.

I have bought several Items for my dog from them, over the past couple of years and have always had my orders arrive fairly quickly.

I find the quality of the goods very good, and the prices are very competitive too

I for one will be continuing to shop with this web site.

Thumbnail of user marilynm2
2 reviews
4 helpful votes
February 15th, 2011

Wish I had checked these reviews before purchasing from Paws Pet Supermarket. Item received and money taken from credit card only to be taken again one month later. They are impossible to contact via phone and I have emailed. Reading the other reviews, I don't expect to hear from them. Am contacting my credit card company to report them.

Thumbnail of user emmaf
2 reviews
7 helpful votes
February 23rd, 2011

I purchased 1 item from this company 3 months ago and since this time they have debited my credicard a further 3 times... they have commited credicard fraud but when informed of this and aksed to delete my credicard details all communication stopped.

NEVER USE this website they are conmen... Now I have to go through the long process of retrieving my money through my creditcard insurance.

Thumbnail of user rebeccam5
1 review
2 helpful votes
March 21st, 2012

Everything went through ok and goods were great, however they starting charging me again several times for the same item two months later. DO NOT USE!

Thumbnail of user jennyp7
1 review
2 helpful votes
September 1st, 2011

I wish i had read this forum before I purchased some spray for my hens 2 weeks ago with payment taken straight away. I received an email a few days ago to say my order had been cancelled - and that was it. I replied to ask why the order was cancelled and when my refund would be given. I have tried calling the contact number and all 3 options available were all busy (all day long i got the same message)! I am going to contact my credit card provider as i only recently had my bank account and credit card hacked into so don't want to same happening again with these fraudsters. How can these criminals get away with doing this!

Thumbnail of user robs3
1 review
5 helpful votes
November 15th, 2010

PLEASE, PLEASE, PLEASE DO NOT PURCHASE ANYTHING FROM THIS CONNING WEBSITE.
They WILL take your credit card number and illegally set up some direct debit and take money out every month, trust me, it happened to me.
When you e mail them complaining, you get the most sarcastic replies and they will NOT answer any questions with straight answers.
My credit card fraud team are onto them but please don't go through what I have been through, it's not pleasant.
Rob S

Thumbnail of user nikkid1
1 review
1 helpful vote
December 17th, 2010

After reading the comments about this website taking unauthorised payments I was alarmed as I had placed an order in October. One item was out of stock but the other did arrive. As the out of stock item was for just £5 I decided, in view of the comments not to draw attention to myself by requesting a refund! My ploy did work however as my credit card statement this month shows yet another charge - just like so many others.

Whichever bank is operating Paw's credit/debit card facilities needs to take responsibility for the misuse - preferably by removing their ability to process payments.

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