• Panjiva

Overview

Panjiva has a rating of 3.45 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Panjiva most frequently mention customer service, and import export. Panjiva ranks 7th among Sourcing sites.

  • Service
    10
  • Value
    10
  • Quality
    11

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • One of the worst customer service I have ever seen!..
  • While 'technically legal' this is totally unethical and I could NOT have a lower opinion of your company.
How would you rate Panjiva?
Top Positive Review

“Great system - great customer service”

Andrew B.
3/26/18

My company subscribes to Panjiva's US import data to help understand what our particular market looks like. Their database is intuitive and easy to use. Furthermore, if we ever have questions, our dedicated customer service person at Panjiva is easily available to answer any questions and give our team pointers on how to use the database more efficiently. It's an expensive subscription, but if you use it right it's very powerful.

Top Critical Review

“SLEAZY”

Liz K.
1/19/20

I believe companies such as this that make money off of handing out (public records or not) MY hard earned Proprietary information are unfortunate leeches. Blood, sweat, tears and a lot of money was put into finding my own quality manufacturer... and I find it on your site for sale. Shame on you all. The low ball people who are looking to rip this information off should also have had to find it them selves the hard way. You're all a bunch of scum bags. Where's MY CUT of the subscription money you get paid to share my information? Why was my permission not asked? While 'technically legal' this is totally unethical and I could NOT have a lower opinion of your company.

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) company (27)
Thumbnail of user andrewb278
1 review
1 helpful vote
March 26th, 2018

My company subscribes to Panjiva's US import data to help understand what our particular market looks like. Their database is intuitive and easy to use. Furthermore, if we ever have questions, our dedicated customer service person at Panjiva is easily available to answer any questions and give our team pointers on how to use the database more efficiently. It's an expensive subscription, but if you use it right it's very powerful.

Thumbnail of user marcon22
1 review
4 helpful votes
June 18th, 2018

Panjiva is a great tool supporting both our Product and Sales Teams.
Product is enjoying full visibility on volume data per various trades enabling new strategies and supplier negotiations; Sales is enjoying full data acess to prospect companies and related decision makers helping them be active on the field whilst maitaing a clear focus on the given mandate as to prospect classification and geographical impact.

Thumbnail of user margaritar4
1 review
0 helpful votes
March 24th, 2017

I've been using the free version of Panjiva for over a year, I finally got my company onboard with a small trail version. Panjiva beats Datamyne and Import Genius with data search for countries all over the world. It makes it easy to find new clients and suppliers. I also use it to vet potential customers or suppliers. Being in partnership with DNB and other Credit Services is a plus! I recommend Panjiva to companies that have a vision for growth and expansion overseas. This is the tool that will give you peace of mind.

Thumbnail of user johnf726
1 review
2 helpful votes
June 17th, 2018

I did not know what to expect from the service when I first signed up however they quickly scheduled a training session and made the service completely clear in terms of its capabilities. I was impressed by the expediency of the follow up. Great overall service!

Thumbnail of user raymundog5
1 review
0 helpful votes
May 12th, 2017

I think the data information could be displayed in a report more efficiently even when you are aout of your downloaded lines, just by dowloading them directly in the computer.

Could be also great to filter the results of your searchs on the topic whatever is your own interest, like having filters like in excel.

Could be great if we can handle the report online and get a summary of the report by eacch filter if we want.

After we download the report we have to work a lot more to format, additions, filtering and at the time the report comes out it is very late and we have to rush database.

Thumbnail of user joshg4
Josh G. – Panjiva Rep

Raymundo, thank you for the feedback! Would you be willing to spend 15 minutes talking with our team? I'd like to learn from your experiences, so that we can make the Panjiva product better. If you're willing, please email me at josh+sj@panjiva.com.

Josh Green
CEO, Panjiva

Thumbnail of user vn15
1 review
1 helpful vote
July 15th, 2016

I work at a law firm and stumbled upon Panjiva a few days ago. Panjiva had a lot of useful data that was essential to our case development. Mike, the Customer Success Associate, was able to help me navigate the website in a quick and efficient manner obtaining the data I need. Mike was also very patient explaining how different functions work and what each term of art meant. The folks at Panjiva are super quick in their response time and helpfulness!

Service
Value
Quality
Thumbnail of user lizk96
1 review
28 helpful votes
January 19th, 2020

I believe companies such as this that make money off of handing out (public records or not) MY hard earned
Proprietary information are unfortunate leeches. Blood, sweat, tears and a lot of money was put into finding my own quality manufacturer... and I find it on your site for sale. Shame on you all. The low ball people who are looking to rip this information off should also have had to find it them selves the hard way. You're all a bunch of scum bags. Where's MY CUT of the subscription money you get paid to share my information? Why was my permission not asked? While 'technically legal' this is totally unethical and I could NOT have a lower opinion of your company.

Thumbnail of user fredyc1
1 review
0 helpful votes
September 25th, 2017

I have never used import/export data before panjiva. The spreadsheets and data are easy to follow and understand. Kristin was a delight and willing to answer any questions or confusions with a positive attitude! Their pricing is competitive for the information that you get access to. The company is willing to train you on how to use the data to fit your companies needs. It's an awesome tool to help develop the company further and give them a competitive advantage with data thats up to date.

Thanks!

Thumbnail of user danishr1
1 review
4 helpful votes
October 15th, 2018

This is to inform you all that please be aware and stay away from this Panjiva, I subscribed monthly plan and I asked for them to give me South America data, after my subscription they told you would have to subscribe annually I told them I can't afford so they told me to cancel the subscription and a lady on a call told me you would get the refund, now I am asking for refund and they are saying they don't have any refund policy even I didn't use their services for more than 10 minutes...

My email is *******@gmail.com

If any Panjiva personnel is reading this please respond or I will try my best to spread this message about your company doing fraudelent activity.

Thank you

Thumbnail of user jennyd172
1 review
10 helpful votes
February 5th, 2021

I've contacted your team via *******@spglobal.com and *******@panjiva.com now at least 5 times to take down my personal information form your website and it's still live. Please remove my information as a matter of urgency. This is not any business information, this is personal information including my phone number, full name, and home address you publicly display. I have never given you permission to display this information and I don't even know who you are.
Please take this information down now.

Service
Value
Shipping
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Quality
Thumbnail of user jonathanm129
1 review
1 helpful vote
December 4th, 2017

Panjiva has opened new doors for our supply chain research work. The database is incredibly fast and agile and enables unparalleled insights into industry transactions. We have found that the database allows us to dive deep into specific areas or suppliers of interest by applying filters and search terms in a very intuitive way and allows for custom summaries to be generated with ease. Weve been using the database intensively for well over a year and have had a great experience all around. The breadth and depth of knowledge of the Panjiva team has consistently impressed us whenever weve reached out with any questions. Were very excited to continue to leverage this fantastic tool as new features and country datasets are continuously added on.

Thumbnail of user anal124
1 review
1 helpful vote
March 1st, 2018

When we first contacted Panjiva, our company was worried because the information they were presenting about us was quite delicate. Then we realized that it is a two-way street, and started using the platform to track down our competitors. It's a powerful and useful tool to find new suppliers and new potential buyers.
A great plus is their costumer service. They could improve their filter tools.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasf218
1 review
0 helpful votes
June 28th, 2018

Great tool. Built what we wanted. Now we simply update monthly. Also good to look at additional markets occasionally. More markets?

Thumbnail of user sh646
1 review
2 helpful votes
March 26th, 2022

Links personal information with company information without permission. Beware do not trust Panjiva.

Quality
Thumbnail of user fional24
1 review
0 helpful votes
September 26th, 2017

My company was evaluating several import stats providers before we chose to go with Panjiva. I made this decision based on the exceptional level of service that was provided when we were evaluating the company and it has only kept up since then. Their online portal is user friendly and logical and their customer service is top notch!

Thumbnail of user chrisk193
1 review
0 helpful votes
December 12th, 2017

Domila has been an incredible asset to our company. Over the years we've been able to truly understand the Panjiva product because of her thoughtful yet timely responses. She has gone above and beyond to ensure each new hire is brought up to speed. Lifesaver!

Thumbnail of user joshh345
1 review
1 helpful vote
May 7th, 2021

This company is Fraud and a Big Scam save your time and money before they scam you. This company does not provide the accurate info it's a fraud company.

Tip for consumers:
Do not use them their are better websites out their so save your money and time.

Products used:
I signed up for their services and was not happy with their service and respond time was very slow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markm307
1 review
0 helpful votes
November 4th, 2016

I have had to reach out to Michael on a number of occasions and he has yet to disappoint me. He does his research and always comes back with an answer or a solution within the same day. We are very fortunate to have someone of his caliber as our account manager. Keep up the great job!

Mark McGovern
Vice President
Trans American

Thumbnail of user karlab32
1 review
1 helpful vote
October 26th, 2017

She's awesome, great customer service, timely and reliable.
Knowledgeable and driven. She always find a solution to tough questions and follows through.

Service
Value
Quality
Thumbnail of user geneb34
1 review
2 helpful votes
July 27th, 2016

I started with Panjiva's $99 membership and I'm very impressed with their platform. It is an incredibly robust system for analyzing huge amounts of import/export data in a easy to use inter-phase.

Highly recommended!

Thumbnail of user thist2
1 review
2 helpful votes
November 11th, 2020

This looks like an empty package scalping scheme. I have never heard of this company before and received an empty package from them. Seems they are trying to boost their numbers by buying stolen personal information and unsolicited shipping of empty boxes. I would´t trust them if I were even looking for such a company, which I am not.

Thumbnail of user mosesa11
1 review
4 helpful votes
April 21st, 2017

Panjiva I am angry with your company. Do you know you violate people's privacy by exposing people? If someone is being protected from a murderer do you know you would play a role in someone's death? Stop posting people information on the Internet. Guys I emailed the company asking for my information be removed they played me no mind. Only after my lawyer got involved it was taken down in less than 13 hours. Shame on you Panjiva not professional. BAD BUSINESS.

Thumbnail of user joshg4
Josh G. – Panjiva Rep

Moses, I'm very sorry to hear about your experience. Though the information we receive is a matter of public record in the United States, we have no interest in publishing personal information. Can you contact me personally (josh@panjiva.com) to tell me exactly what happened when you contacted our team? I want to ensure that privacy requests are handled right away.

Josh Green
CEO, Panjiva

Thumbnail of user viviana44
1 review
0 helpful votes
March 7th, 2017

Helped me to get the right information to approach new customer. And much more...

Also very Useful

Tip for consumers:
Great tool, for better opportunities

Service
Value
Shipping
Returns
Quality
Thumbnail of user kw183
1 review
0 helpful votes
September 29th, 2017

Very helpful, informative team. Panjiva is a useful sales tool. The staff is knowledgable and helpful. I would definitely recommend this product.

Thumbnail of user mayram15
2 reviews
3 helpful votes
August 8th, 2018

I look forward to speaking with you and your team tomorrow. Please join using the screenshare and dial-in options below. You can also forward this information to anyone who wants to join.

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From the business

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Company Representative

Thumbnail of user joshg4
Josh G.

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