• PandaHall

PandaHall

Overview

PandaHall has a rating of 4.63 stars from 331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality, and great prices. PandaHall ranks 2nd among Beads sites.

  • Service
    118
  • Value
    117
  • Shipping
    117
  • Returns
    68
  • Quality
    113

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
10
Neutral
0
Negative
2
115
See all photos

What reviewers want you to know

Positive highlights

  • The products were great quality and customer service were very friendly.
  • Once again I am delighted with the product received from Panda Hall.

Critical highlights

No critical highlights yet

How would you rate PandaHall?
Top Positive Review

“Excellent company”

Kay L.
2/1/24

I've used this company for a few years now. I like that they have a local website too but I often order direct from China. Fast shipping. Supplies have always been great value. I've ordered many times over the years and customer services have always swiftly dealt with enquiries. Never taking more then a few days to reply. I always get what I order and if it's out of stock I either get refunded or can choose another product. I don't have anything bad to say about panda hall.

Top Critical Review

“FAKE STONES! All horrible”

Al K.
12/6/23

11 mm not 12 mm - and "howlite" gets ded matte by my finger pads! Clearly softer than 2.5 on Mohs scale - NOT HOWLITE. Support been BAD. Website functions HORRIBLY. Not a non-CRIMINAL enterprise!

Reviews (331)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (87) panda hall (30)
Thumbnail of user kayl361
1 review
0 helpful votes
February 1st, 2024

I've used this company for a few years now. I like that they have a local website too but I often order direct from China. Fast shipping. Supplies have always been great value. I've ordered many times over the years and customer services have always swiftly dealt with enquiries. Never taking more then a few days to reply. I always get what I order and if it's out of stock I either get refunded or can choose another product. I don't have anything bad to say about panda hall.

Tip for consumers:
You can use UK stock panda hall website if you are in the UK for super fast delivery although they don't stock everything the main site does but still super handy for beads and supplies.

Products used:
Beads, wire, findings, sun catchers, gemstones, silicon moulds, bookmarks

Service
Value
Shipping
Quality
Thumbnail of user betsyr156
1 review
0 helpful votes
January 28th, 2024

I have ordered from Panda Hall on numerous occasions and their products have always been of good quality. I've never had a single problem with any of the items I've ordered. Shipping takes about 7-10 days to the USA. They are well worth the wait.

Products used:
Beads and bead caps for rosary making.

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Value
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Thumbnail of user satisfiedc1363
1 review
0 helpful votes
November 18th, 2023

This is my favorite site on the internet. Their selection is so vast and interesting from all aroiund the world. If I have a question about my order customer service responds promptly and in a friendly way. I can highly recommend this site for anyone desiring beautiful items presented in a fun way whether already made or used for your own projects.

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Thumbnail of user mariae1440
1 review
0 helpful votes
November 18th, 2023

I bought few things from Pandahall and I have nothing to complain. They were exactly like in the picture, some even better. The delivery was in time. The package was well packed, nothing damaged. Great prices, I think Pandahall has the cheapest prices compared with other shops, but the delivery it's a bit pricy. I even got e very nice free gift I was at the beginning skeptical about ordering, but I'm glad I did it. They are trustworthy and you will get your order

Products used:
All of them, bracelets stander, pendants, resin molds, beads

Service
Value
Shipping
Quality
Thumbnail of user karenh4360
1 review
0 helpful votes
August 5th, 2023

Your website is shut down way to much? Why? What is the problem I'm afraid to order? Tell me what is going on

Service
Value
Shipping
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Thumbnail of user joanner515
1 review
2 helpful votes
October 9th, 2023
Verified purchase

I like to buy my gemstone beads from Pandahall. They are honest about which stones are natural, dyed or heat treated. This is very important to me. They are also very clear about the metal content of their chains and findings. Customer service is very responsive and helpful

Products used:
Beads
Jewelry findings

Service
Value
Shipping
Quality
Thumbnail of user frankr1361
1 review
0 helpful votes
October 28th, 2023

I have been buying from Pandahall for many years. I've never had a problem. Very high quality product and very fast shipping.

Tip for consumers:
I have been buying from Pandahall for many years. I've never had a problem. Very high quality product and very fast shipping. I warmly recommend!!

Products used:
Acrylic flower beads

Service
Value
Shipping
Returns
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Thumbnail of user kerris7
11 reviews
95 helpful votes
August 26th, 2017

So I already have places that I purchase from, but I'm looking for a good, cheap, Jewelry making supplies vendor and after cruising the internet I stumbled on PandaHall - I'm finding the prices amazeballs! I decided to come here before I went through any exhausting and pain staking time to figure out exactly what I want and quantities. (I'm not a rookie shopper! Lol) Now I'm curious - the 4 and 5 star ratings make this company seem fabulous! While the other reviews make me want to run away like it's on fire. So which is it? I'm wondering if these glorious reviews are real. I doubt that the horrible reviews are fake, because when you've been ripped off - the kind thing to do is to warn others. I think I'll stay away for now, unless someone can drastically change my mind. Cheers to this website! It has saved me from making big mistakes on several occasions.

Thumbnail of user nicoletag1
1 review
0 helpful votes
May 5th, 2023

I love that you have a description on each item and is a very realistic one. You now what you buy, what quality, dimensions and all you need to know all you need to do is to read all informations. The shiping is very good.They comunicate well ask you to confirm the address and all isues.
Another point that I love is the huge amount of goods where you can choose from.
Most complete shop in jewellery making area.

Products used:
gemstone beads
findings for jewellery

Service
Value
Shipping
Quality
Thumbnail of user praias
1 review
0 helpful votes
March 9th, 2022

We have only positive experience with Pandahall. Quality of their products is always the best. They have very fast delivery to Europe, sometimes we are surprised when we receive our order after 5 days or even less. Pandahall has a nice and helpful customer service, they reply to every message. We highly recommend shopping on their website.

Tip for consumers:
There is a very large selection of products, just search for it :)

Products used:
European porcelain beads and gemstones.

Service
Value
Shipping
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Thumbnail of user simplicityb
1 review
1 helpful vote
October 26th, 2021

This site has the best quality platinum plated charms at great prices. I use to hand make key rings and bookmarks. Shipping is a little pricey but I purchase in bulk so it evens off for me.

Products used:
Pendants, charms, pavé beads

Service
Value
Shipping
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Thumbnail of user aureliaw9
1 review
0 helpful votes
January 11th, 2022
Verified purchase

I have been ordering from this site for some time now and I can say the products match the descriptions and images found on the website so you are never disappointed. If there is an issue the customer service responds quickly and work well to solve it. Shipping is quick and the items are always securely packaged. They also have sales, coupons and point systems so you can find various ways to get discounts.

Tip for consumers:
Use to points system to get discounts.

Products used:
Beads, organza bags, display stands

Service
Value
Shipping
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Thumbnail of user janicee183
1 review
0 helpful votes
January 11th, 2022
Verified purchase

I am so impressed with the huge selection at Panda Hall. Great prices, especially the sales! And always ahead of the trends. Customer Service is also very good. And even with the Pandemic the last order I placed was Dec 22 and I received it in 5 days! My US suppliers aren't that fast! I recommend Panda Hall... just looking thru the website always gives me new ideas too!

Products used:
I have used hundreds!

Service
Value
Shipping
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Thumbnail of user sarag492
1 review
1 helpful vote
January 11th, 2022
Verified purchase

A platform with a huge amount and variety of creative materials. You can find everything, in various options of shapes, sizes, colors. The staff is very kind, they answer questions quickly, the products are beautiful and of quality. International shipping, well packed package.
Highly recommended!

Tip for consumers:
I recommend you immerse yourself in the beautiful world of Pandahall

Products used:
Creative materials

Service
Value
Shipping
Quality
Thumbnail of user brettf199
1 review
0 helpful votes
July 11th, 2022

In 2 months i have put over 30 orders, most a considerable buy up! Keep finding things really interesting. Great service and keeping me well informed. The shipping is a breeze to follow, Kind and hassle free trades. Would recommend to all! Many Thanks! The site is easy to navigate.

Tip for consumers:
Just follow the sites section, type in what you want, Shipping is great you can choose how quick you want it and also tells you how much you can spend with the amount left. so says you have 189gms left before more shipping increases

Products used:
Hi have a lot of hobbies, so bought wax sealing craft items, Jewellery. All Sorts. There is a massive selection to choose from. Highly addictive!

Service
Value
Shipping
Returns
Quality
Thumbnail of user adellev
1 review
0 helpful votes
September 2nd, 2022

I stumbled across PandaHall.com by accident, and I'm glad I did! The range is incredible and the more you buy the more economical the shipping is which is fantastic! My orders arrive promptly with Express Shipping. High accuracy with the order and top quality items. Communication is very prompt. I will continue to shop here over and over! I can always rely on them which makes my bead business and jewellery design business grow and grow! Thanks PandaHall :) Tick Tick Tick of approval from me!

Tip for consumers:
Place everything you like (or wish for) in the cart, then go through adding or deleting and watching the shipping price go up or down. Often more items can be added for the same shipping price/weight max.

Products used:
Glass Beads, Stone Beads, Acrylic Beads, Charms and Cabochons

Service
Value
Shipping
Quality
Thumbnail of user monicah266
1 review
4 helpful votes
January 6th, 2021
Verified purchase

I sell handmade goods on both Etsy and Amazon. I use their beads and charms to make ceiling fan/light pull chains, Christmas ornaments and rear view mirror hanging ornaments. I just started making items with resin and have purchased dozens of their silicone molds. I have been purchasing from PandaHall for over 7 years. I have never been disappointed in the quality of their product. Their customer service is excellent as they always respond quickly to any of my questions or requests. I highly recommend this Company.

Tip for consumers:
If you need a smaller quantity then what is being offered, contact them. If they can accommodate your request, they will. They have excellent Customer Service.

Products used:
Beads, findings, charms, silicone molds.

Service
Value
Shipping
Quality
Thumbnail of user shelleyc282
1 review
4 helpful votes
July 22nd, 2021

I'm used to mangano calcite beads being uv reactive. These were not. In photo, mangano calcite beads at left were mine from another vendor. The ones on the right are the ones from PanadaHall, and only glow as white would under black light. They should be dark coral.
I contacted customer service and shared my concerns. They basically gave me the runaround, asking for proof, which I provided, and then asked again. They just insisted that they are pink mangano calcite beads. It IS possible that they are calcite, but of such low quality that they don't glow. Either way, they weren't a good product, they didn't refund my money and didn't care.

Thumbnail of user barbaral100
1 review
12 helpful votes
May 16th, 2017

For the most part, I like Panda Hall. However, I have rarely found chain that I have ordered to be in stock. The day the order is due to ship, I get an email asking that I choose a replacement, which delays the order by a week. When it comes to their chain inventory, it is a bait and switch deal.

Thumbnail of user alk244
1 review
0 helpful votes
December 6th, 2023

11 mm not 12 mm - and "howlite" gets ded matte by my finger pads! Clearly softer than 2.5 on Mohs scale - NOT HOWLITE. Support been BAD. Website functions HORRIBLY. Not a non-CRIMINAL enterprise!

Tip for consumers:
This is not a non-criminal enterprise!

Products used:
Howlite (NOT howlite!)

Service
Value
Shipping
Quality
Thumbnail of user clines6
1 review
1 helpful vote
May 30th, 2023

I must find 50 words to say I'm a PandaHall really happy consumer. Everything was perfect for each order: the large choice for each kind of products on the site, the large choice for transport and shipping delays, the choice for payment methods (my favorite is PayPal).
The good information at the good time before the order confirmation is perfect too: I can easily compare my basket with or without some products. I just uncheck some of them on the list to have the total price, with shipping coast (automatically calculated). The unchecked products can be rechecked as you want.
The received package is always perfect.
The consumer service is really good.
Products quality is always a good surprise.
Five stars for everything.

Tip for consumers:
Read my review.

Products used:
Everything I've bought on Pandahall site is usefull.

Service
Value
Shipping
Returns
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Thumbnail of user jiml1281
1 review
0 helpful votes
December 5th, 2022
Verified purchase

Excellent quality and service, highly recommend. Products arive on time and packaged perfectly. Have been buying from them for over a year. Thank You!

Products used:
jewelry parts

Service
Value
Shipping
Quality
Thumbnail of user medixa65
1 review
0 helpful votes
September 18th, 2023
Verified purchase

I have shopped from Pandahall for several years and am always very satisfied with my purchases. And they have an excellent customer service that is always very helpful.

Thumbnail of user gulnaraa2
1 review
0 helpful votes
December 8th, 2022

Only in this store I found the material I needed. Collected and shipped quickly. I had questions, the consultants always answered quickly and informatively. Everything that I bought is of excellent quality, the prices are the most pleasant and affordable. The type of delivery was the most budgetary, the parcel to Kazakhstan took a long time (more than 50 days), but everything came in excellent condition. Thank you for the wide range, promotions and fast professional service!Good luck!

Thumbnail of user deea47
1 review
10 helpful votes
April 14th, 2016

I have ordered SEVERAL times from Pandahall and they are always out of stock with at least one item per order. It delays the entire order by at least a week and a half. I always upgrade to she 3 day shipping so it arrived pretty quick after my orders are packed. Several times they send the wrong color beads. Per their instructions, I email pictures of the wrong item that clearly show the mistake, but they insist that because the label is correct the color must be also. They even suggested if I use them with other beads the color wil look differently. Huh? They just refuse to make good on their mistakes. They hide behind the language barrier and the distance and assume the consumer will just give up.

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From the business

Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.

Company Representative

Thumbnail of user zoez3
Zoe Z.
Typically does not respond to reviews

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