• Pakible

Overview

Pakible has a rating of 4.37 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pakible most frequently mention customer service, custom packaging, and high quality. Pakible ranks 27th among Shipping sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    8
  • Quality
    19
4
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What reviewers want you to know

Positive highlights

  • The level of one-on-one customer service was amazing.

Critical highlights

No critical highlights yet

How would you rate Pakible?
Top Positive Review

“Great quality product, easy to create and order.”

Rebecca H.
2/3/16

I loved the ease of use of Pakible's website. It was super quick to throw up my logo, website, and a quote and get boxes shipped to me. I would definitely use them again. I also liked that I could change the actual color of the box. The boxes were very slick, with flushed edges and looked very professional. I got lots of compliments on them. They create an experience for the customer. Will definitely use again :)

Top Critical Review

“Poor customer service and communication”

G G.
6/26/17

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse. You probably have better luck on Alibaba

Reviews (78)

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user rebeccah51
1 review
2 helpful votes
February 3rd, 2016

I loved the ease of use of Pakible's website. It was super quick to throw up my logo, website, and a quote and get boxes shipped to me. I would definitely use them again. I also liked that I could change the actual color of the box. The boxes were very slick, with flushed edges and looked very professional. I got lots of compliments on them. They create an experience for the customer. Will definitely use again :)

Tip for consumers:
It takes a while for your first order, so order early :)

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Thumbnail of user craigm76
1 review
2 helpful votes
February 3rd, 2016

The Pakible team has been instrumental in helping my new startup get off the ground. Their product and service is first class, only eclipsed by all team members' genuine interest and enthusiasm (this includes Dante who is quite simply out of this world) in making certain you are pleased and fulfilled with every order. Hats off to a great, inspiring group of people - I sincerely look forward to growing with the Pakible team... and highly recommend!

Thumbnail of user alexc112
1 review
2 helpful votes
February 3rd, 2016

This company totally redeemed themselves. Our first order was really late, not exactly what we ordered and sent no proof. But the quality of the box and the price brought us back. It also seemed like they made some huge strides with website integration and the chat feature was finally active! We were very pleased with our last order. I figure our woes before were simply due to the nature of a new company trying to figure it out. I'm glad they did!

Thumbnail of user robn20
1 review
2 helpful votes
February 7th, 2016

For my company I was looking a company that could create affordable but good quality custom packaging. I stumbles on Pakible by accident. I like what I saw and took a chance with them. It was definitely the best accident to happen for my business.

The boxes I requested with my graphics came back exactly as I expected. The staff was great to work with and kept me up to date during the process. I'm looking forward to working with them more in the future.

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Thumbnail of user allisonc37
1 review
1 helpful vote
February 3rd, 2016

Pakible is awesome! We printed 250 boxes with them and the quality was great. They're affordable, especially when printing low quantities. I love that something like this is available to small businesses and the like. The level of one-on-one customer service was amazing. I was able to talk to them over the phone and get answers to my questions. They provided me with a template to put my design on. The process was super easy. Amazing! Thank you, Pakible!

Thumbnail of user heatherw45
1 review
2 helpful votes
February 8th, 2016

The Pakible team has been awesome! Dante was very quick to respond to my many email inquiries and questions-being that I am newly started subscription service.

Appearance-The team was able to match up the colors perfectly with my logo.
Quality-The boxes arrived in good shape. Very sturdy and durable for shipping purposes
Customer Service- I give Pakible an A+ Very responsive.
Website- Very easy and user friendly
Pricing- "Can't beat it with a bat!" Very affordable and cost effective.

I am here to stay and SLAY with Pakible! Heather!., Founder of Fro Fit Kit.

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Thumbnail of user gg93
1 review
2 helpful votes
June 26th, 2017

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse.

You probably have better luck on Alibaba

Thumbnail of user fahds
1 review
0 helpful votes
February 3rd, 2016

Our company uses custom shipping boxes that I produced three years ago. This process entailed me to purchase blank flat boxes, finding a printer who could print on them, working with them for hours to configure my artwork, waiting for the production run to complete, and then transporting them to our office.

My experience with Pakible was completely different. I only did a short run of 25 boxes in order to sample their quality and service. I was impressed and have decided to be a returning customer. I created a full color Launch Box with our logo and some text. The web tool is pretty good and I was able to make it far into the process to submit my order. I had some concerns about the resolution and size of my graphics, but that was all fixed with a simple email. I reached out to the team and they accepted a vector file for my graphic and assured me that they had everything they needed for a great print.

Later, the flat boxes were delivered to our office and they looked great. The entire team loved them, especially the full color exterior, and the print quality was better than expected.

From this short run, we have decided to use Pakible for our next large run of custom boxes.

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Thumbnail of user frankb93
1 review
2 helpful votes
February 2nd, 2016

I love Packable. It was the ease of ordering small quantities that brought me, but it's the quality product and customer service that will keep me. I had a custom request over the Christmas holidays and they answered my emails almost immediately. They were and remain responsive, consistently helpful and kind. By the time I got back from break a pack of beautiful printed and folded boxes was waiting for me. I can't wait for more box sizes and more orders.

Thumbnail of user brianp132
1 review
2 helpful votes
October 1st, 2017

The box quality on our order was good, but the entire process leading up to receiving our order was painful. They were not responsive with customer service, and the pricing is somewhat bait and switch. We did not order from them again, and have since moved on to both Packlane and Lumi with better results and easier design process.

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Thumbnail of user alexs313
1 review
1 helpful vote
February 3rd, 2016

Pakible is really fantastic to work with! Their customer support is amazing and were willing to work with us to give us exactly what we wanted. Also their service is quite amazing and one of a kind basically, from what I have seen. They were the only company I was able to find that allows small MOQ, no die buying, and quick turnaround. I have recommended their company to many people and would definitely use them again!

Thumbnail of user essentialsb
1 review
2 helpful votes
February 3rd, 2016

FedEx lost my boxes and these people were kind enough to ship my items again with no extra charge and give me a discount on top of it! Talk about customer service? Literally the best! I will only order boxes from now. #1 client :) Try them out

Thumbnail of user andyk100
1 review
1 helpful vote
September 26th, 2018

This company does not reply to emails and does not reply to their own embedded chat system. Waste of time and resources trying to use their services. Look elsewhere.

Service
Value
Thumbnail of user nathans49
1 review
1 helpful vote
February 3rd, 2016

I used Pakible to order some custom cardboard boxes for one of our company's product offerings. The box customization was extremely user friendly and super easy to use. Ideally I'd like some more options, but given its ease of use it makes sense that they have to limit for advanced customization options.

Customer service is really great, both in response time and friendliness. It's probably the main reason we'll stick with them for our custom cardboard box needs, despite the slightly higher price of their product. But again, since we're ordering low quantities, I doubt we could do much better elsewhere.

Keep being great, Pakible!

Thumbnail of user ellenc26
1 review
1 helpful vote
February 3rd, 2016

I ordered 100 custom boxes from Pakible, and the whole experience was great. Pakible's batch-ordering system means that you have to plan your box order well in advance, but it also means that the boxes cost way less than most other custom packaging options. My company builds cloud-based software so we don't need physical boxes very often. That said, next time we do need boxes I'll definitely be calling on Pakible! I'd highly recommend to anyone looking to order beautiful, simple custom packaging. As an added bonus, the Pakible team is really friendly and helpful and they totally care about making sure you get what you want/need out of your order.

Thumbnail of user andyr42
1 review
2 helpful votes
February 2nd, 2016

Clean and professional website
Very easy to use
Excellent box quality
Great prices

The only downside was that I never received a confirmation or tracking number after placing the purchase. So I really had no idea when to expect the boxes to arrive. They were also being delivered to my team in another city. Since there was no rush on this order, it was no problem. However, it would be nice to have a tracking number and confirmation included after payment.

Other than that, great service and I plan to use you guys again/recommend to friends.

Thumbnail of user burkep1
1 review
1 helpful vote
August 12th, 2017

Sent in our custom project to them on a fairly tight deadline. We needed to redesign our mailer boxes from scratch to get under FedEx/UPS's weight thresholds. Plus our product team wanted to hold our items in place inside our box, so we sent Pakible everything and they designed a custom insert piece to go inside.

They sent custom cut samples pretty quick (5 days or so), we had a couple small revisions to that and they made the changes and sent us another set of samples.

Quoting was a lot easier, basically they had a full rundown / call with our team to show us the 4 different suppliers quotes that bid on our packaging. Made it a lot faster to decide what route we wanted to go, and we confirmed the order the next day online.

Everything went to print, delivery went well, just a lot easier to work with the Pakible team than trying to hunt down individual suppliers. They did all that heavy lifting for us.

Tip for consumers:
Be sure to start with them atleast 30 days in advance of any deadline you might have.

Go in knowing what type of packaging and what quantity you need (8500 corrugated mailer boxes with an insert in our case).

Pakible doesn't seem to be accepting any requests lower than 1000 pieces right now. So make sure you're actually ready to purchase a sizable run, otherwise they might decline your custom project.

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Thumbnail of user alejandrob9
1 review
2 helpful votes
May 14th, 2015

They are a horrible business. They lie to you when you contact them about your order. It takes weeks to receive responses to emails. It took a little over a month to even get a physical product that was promised for 10 days. On top of that, my boxes came with discoloration bands on some of the flaps for 8/10 boxes! Literally more than have were defective. They do not have quality control at all. It is obvious that they do not understand how to run an effective business. It is a shame they have these capabilities to print boxes, but no sense of running a business or handling customers.

Thumbnail of user chaseo1
Chase O. – Pakible Rep

Hi Alejandro,

We’d like to apologize for any quality or service issues that you experienced when ordering with us. We were just a small team at the time, and honestly lacked the amount of resources needed to keep up with our initial volume of orders, and service our customers correctly.

In business however, we realize that no excuse is acceptable to make up for quality and customer service issues. For this reason we have invested heavily to expand our team, improve our operations, and enhance the overall quality and service here at Pakible.

We have moved and reacted quickly, and I can assure you we are not the same company we were just a few months ago, and I hope you’ll give us another shot to prove it.

If you have an order # I can reference, I'd be happy to assist you further. Or, just send me an email at cortega@pakible.com and I can help you personally.

Thanks Aalejandro, our sincerest apologies again for any issues with your previous order.

Thumbnail of user toysa
1 review
2 helpful votes
February 27th, 2016

I am starting a new project and am on the hunt for boxes for my product. I looked at a lot of choices and decided to try Pakible for some samples. I love that you can do a low quantity to start, as this allowed me to try these out without spending a fortune. The quality and timeliness of the boxes were unbeatable. Our logo looked great and it made me excited to package my things! I would suggest Pakible to anyone looking for fast, reliable and high quality, custom packaging.

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Thumbnail of user nathanp20
1 review
7 helpful votes
June 10th, 2015

Got 200 branded boxes delivered in 2 weeks. Was a pretty easy process with them. Seems they worked out the kinks on customer support and delivering on time that I noticed some people had troubles with in the past. They're now a really great option for custom packaging. Going to place another order with them next month when I need more boxes

Thumbnail of user cameob
1 review
1 helpful vote
February 5th, 2016

I contacted Pakible to order boxes for my company. I loved the process of designing the box (so EASY) and the quality was really impressive! I'm excited now that they offer the poly-bags and look forward to ordering. I also received great responses from customer service on the chat and email! Awesome company and products!

Thumbnail of user danielp66
1 review
1 helpful vote
July 29th, 2015

Pakible has a great model on a market that needs some updating, and I believe they are leading the pack here.

My first experience with Pakible was with the launch program. While it took a little bit for them to work out the "kinks" in their model, it was well worth the wait. I use the boxes for our products and always receive complements from my customers.

I will be placing another order shortly with Pakible and suggest you take a hard look at them. You won't be disappointed.

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Thumbnail of user ruigieb
1 review
1 helpful vote
February 2nd, 2016

Honestly the only site I know out there that doesn't have crazy MOQ's, an awesome and simple UI, very straight forward. And all in all, awesome product! Been referred to them by friends also in the y comb, def will be going back frequently!

Thumbnail of user afso
1 review
1 helpful vote
February 3rd, 2016

Being a small food start-up Pakible has enabled me to print small batches of customized boxes which is something that conventional print shops don't do. They require larger orders. Pakible gives you flexibility which is pretty helpful for new companies. Large orders can be made as well for established companies.

You can easily create or upload your file and choose the quantity and see the cost in real-time. The boxes come in various sizes. I'm very excited about the poly-bags and look forward to more packing and printing solutions!

If you have ever dealt with conventional printing/packing shops, you'll really value Pakible. Dealing with conventional shops is super annoying. Pakible is simple, fast, transparent and ***flexible***.

Thumbnail of user jeffz10
1 review
3 helpful votes
February 3rd, 2016

I've been waiting 10 years for this service! Full color boxes, low quantity, low cost and fast turnaround. Their capabilities stretch far beyond what is on the site. Designers can get templates and lay it out however they like.

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From the business

Design and buy custom packaging. Any size small or large. Unbeatable prices. Create printed boxes, shippers, mailers, retail, cartons, poly bags.

Company Representative

Thumbnail of user chaseo1
Chase O.

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