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  • OuterInner

Overview

OuterInner has a rating of 4.13 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OuterInner most frequently mention customer service, and wedding dress. OuterInner ranks 204th among Prom Dresses sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    4
2
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What reviewers want you to know

Positive highlights

  • My Bridesmaid dress I purchased from OuterInner is simply one word : stunning.
  • The customer service representative was prompt in answering my questions and was very courteous.

Critical highlights

No critical highlights yet

How would you rate OuterInner?
Top Positive Review

“I bought my bridesmaid dress here few months ago and...”

Tom J.
1/12/15

I bought my bridesmaid dress here few months ago and I'm really satisfied with the quality and looks of the dress. I got an excellent neckline full length evening dresses for a really affordable price. The material is great and I had no problems with the size. This company has offered great shopping experience for me. I will use them again in the future and I would warmly recommend them to my friends or to anyone.

Top Critical Review

“When I received the dress I had brought it smelt terrible...”

Colleen M.
7/4/13

When I received the dress I had brought it smelt terrible and was made of very cheap material. Not what I expected! Then just try to get your money back! They refused to follow their own refund policy; they will NOT refund your shipping costs. Added to this is that I have waited over a month for the dress refund. I have emailed them multiple times, but no refund. However they accepted my money right away.

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (41) customer service (7) bridesmaid dress (4)
Thumbnail of user zanes6
1 review
2 helpful votes
October 27th, 2014

My Bridesmaid dress I purchased from OuterInner is simply one word: stunning. The quality of the material is perfect as I was afraid it may come too tight but since it has a bit of stretch to it I am able to wear it all day. The shipping was super fast and best of all the price was just right. I went ahead and recommend my other friends to purchase their dresses from you guys as well. Looking forward to seeing theirs.

Thumbnail of user suzig1
2 reviews
6 helpful votes
January 2nd, 2015

My wedding was in December and I spent months hunting for a dress that I would feel wonderful in but wouldn't break my budget, my boss recommended outliner as she'd bought all of her bridesmaids dresses there and knew they did lovely wedding dresses too. I bought a fun a-line dress with a black belt. When it arrived I was thrilled! The dress was under $200 so I wasn't really sure what sort of quality it would be but it was great! There was no difference between this dress and those i'd looked at in expensive stores, why pay more for the same product?

Service
Value
Shipping
Quality
Thumbnail of user colleenm6
1 review
2 helpful votes
July 4th, 2013

When I received the dress I had brought it smelt terrible and was made of very cheap material. Not what I expected! Then just try to get your money back! They refused to follow their own refund policy; they will NOT refund your shipping costs. Added to this is that I have waited over a month for the dress refund. I have emailed them multiple times, but no refund. However they accepted my money right away.

Thumbnail of user jesicat
7 reviews
79 helpful votes
January 12th, 2015

I bought my bridesmaid dress here few months ago and I'm really satisfied with the quality and looks of the dress. I got an excellent neckline full length evening dresses for a really affordable price. The material is great and I had no problems with the size. This company has offered great shopping experience for me. I will use them again in the future and I would warmly recommend them to my friends or to anyone.

Thumbnail of user davido53
1 review
0 helpful votes
January 1st, 2015

I bought some cloths from OuterInner after my friend introduced me to this company. I love what I bought perfectly. Not only this, the company did not give me any reason to be worried. The communication was perfect. The products were delivered as expected, and I met the products in perfect state and shape. Those who saw the products said the prices were very reasonable. I love the experience.

Thumbnail of user jessaa
1 review
0 helpful votes
January 23rd, 2015

I bought another Wedding Gown! Their Customer Service really does go faster when you already transacted with them. I got my order in a month which is okay since I ordered in advance. Fabric quality could been alot better but I got the quality for the price I paid. Neckline a bit too tight but overall I'm pleased with it. To further more Dresses!

Service
Value
Shipping
Returns
Quality
Thumbnail of user josha22
1 review
1 helpful vote
January 1st, 2015

I bought a wedding gown for my little sister from this company. Infact, OuterInner never disappointed me. I was actually encouraged my some reviews I read about the company. The gown really matched my sister. The materials were good and nice. The sowing was perfect. I told them what I wanted and I got it. Oh! The price is very very reasonable. Everybody loved it. I will shop again.

Thumbnail of user wnelajanew
1 review
1 helpful vote
November 6th, 2012

I made a review before but it seems to be gone. I got a bunch of emails from people on facebook but didn't see them until today because for some reason they were blocking people I didn't know and some of the message were 9 months old. I did get my stuff. It was good (although two of the dresses had zipers that would stick) But the lingerie was very small. I'm small and only some things fit me. If anybody needs more info maybe send me a facebook friend request with a message so that I will get the notification I'm wnela-jane wallace on facebook. The only one I think.

Thumbnail of user adrianl23
A L. – OuterInner Rep

Thanks for reviewing us! We appreciate that you took the time:-)

Thumbnail of user tonil24
1 review
1 helpful vote
November 6th, 2016

Sent in my measurements and the dress was custom made for me. They even added more sequins, and sent me pictures as they made it.
I also had my 3 bridesmaids get their dresses from here. Absolutely great quality and will order from again!

Thumbnail of user nicolek6
1 review
1 helpful vote
June 6th, 2013

Found the website, & read mostly good reviews so I thought Id gove it a try. I found a beautiful dress featured on the site. My soon to be sister inlaw ordered mu dress, my dream dress to be exact. We wanted it custom sized as we have limited time for alterations. The lady seemed very nice, & called is from Hong Kong everyday for a week. First our order didn't go through, & then they needed more measurements. Okay it happens no big deal... but then we were told they couldn't make my dress. That they coul offer an alternative, but it looked NOTHING like the dress I wanted. And then she proceeded to tell us the dress they could make wouldn't even look like the picture they were showing us... very upset, & was misled. They need to remove the custom size option if they won't honor it. $250 that I will take elsewhere. Completely heartbroken.

Thumbnail of user mandyf3
1 review
0 helpful votes
January 1st, 2015

This is my first time of buying some dresses from OuterInner. I must say that I am not disappointed. I really love their services, and their customer service. The delivery was perfect, and I met the dresses as described in their websites. The prices are very reasonable. Waoh! I will surely buy again from this company. Infact, I will invite my friends.

Thumbnail of user gladyse
2 reviews
2 helpful votes
January 1st, 2015

The sexy wears I recently bought from OuterInner was really cool and perfect. It drags my hubby crazy. My friend gave me the link and I tried it. My experience was cool. The dresses are superb. I have been looking for such products for a very long time. I love the materials. I still need to buy more from them. The customer service is cool too. They delivered the products timely. Great seller.

Thumbnail of user wolfh1
1 review
1 helpful vote
August 19th, 2013

After reading mixed reviews from different dress stores I ended up choosing outeriner as they generally got good feedback. Of course I was anxious for my dress to arrive as I needed it for my graduation. I felt nervous opening the box, which arrived in the week they said it would about 5 weeks after I ordered the dress, but the whole dress was beautiful. Best part is that a dress very similar to some I saw costing about $300 cost me just $105! Great color, fit, and quality!

Thumbnail of user jessicag55
1 review
0 helpful votes
August 29th, 2015

First off, the dress looked NOTHING like the picture and I thought I would ever be one of those customers who had this happen to them, and for a wedding no less! Another downside is that their exchange policy says it must be returned within seven days of getting the dress, but they toy with you via email when you stress your disapproval, and then send the item with no tags, and will only accept it back they say if tags are still attached?!?! Avoid the headache, trust me.

The first picture shown, is what is should have looked like, and the others are what they do look like in person.

They messaged me back only wanting to give me 30% of the dress cost, excluding shipping which won't cover the cost of having to purchase two more dresses for my bridesmaids. They are just trying to keep my money and save themselves from a bad review, which is too late in my book. They tried saying the default photo of the dress I purchased was edited before and so the color changed and that is normal... no it isn't. That is false advertising.

Thumbnail of user nhuyp
1 review
1 helpful vote
May 13th, 2013

I am very concerned with returning my dress... It was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the picture. The zipper was sewn on crookedly. As well as the bust was crooked. The fabric was not what it was said to be. Satin, not silk like satin so that it would fall easily as it did in the picture advertised. The slit was very low as compared to the picture. The measurements given were false. I ordered a size 2 dress because my body fit perfectly to what the size chart had given me, but when I tried it on, it was extremely tight to the point where I could not walk in it. And to add on, the beading to the dress was already tarnished. My prom is in a few weeks so I will not be ordering from this site again sadly. Great customer service but they gave me false hope. EXTREMELY disappointed and in complete distraught considering the fact that I spent $130 on a completely useless dress. Furious! False advertisement! I hope to get a great portion of my money back please!

Thumbnail of user kittylovek
1 review
1 helpful vote
January 16th, 2014

A big thanks to outerinner! I bought a dress for my sister’s wedding from a different store, but they really let me down as the fit was terrible and it just didn’t look right. I was really panicking as there wasn’t long before the wedding day, I thought I may not have time to find a dress. I messaged outerinner on facebook and they said there was time to make a similar dress to what I wanted if I paid extra for fast delivery. What can I say, they saved my bacon! Loved the dress, and it came as promised before the wedding! Love this store

Thumbnail of user emilyh29
1 review
1 helpful vote
January 9th, 2015

This site is filled with gorgeous gowns and beautiful dresses of all kinds and for all occasions. I'm so glad I found it. The prices are very reasonable too. The only downside is how long it takes to get a dress, but I guess that comes with the territory.

Thumbnail of user frankm70
2 reviews
21 helpful votes
January 1st, 2015

Nice dress. I order them for some dress. The dress were beautiful and perfect. The communication was good. They gave me good customer support. I will buy again here.

Thumbnail of user eleanork1
2 reviews
1 helpful vote
December 30th, 2014

This is the first site I've found which has nice dresses (by nice I mean REALLY nice) for a reasonable price. I bought one formal gown about a month ago and I'm so happy with it. It fits perfectly and looks amazing! I highly recommend this site to anyone looking for gorgeous outfits. You won't regret it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user arliet7
1 review
0 helpful votes
October 28th, 2014

Yesterday I bought some dress for my family from outerinner. They have huge collection of different items of products. I feel very comfortable to buy there. They take actual price of their product and serve best quality product. I satisfied for their service and also highly recommend them to all.

Thumbnail of user sarahm72
3 reviews
2 helpful votes
April 10th, 2014

Absolutely gorgeous! The quality is fantastic, beading and stitching is amazing craftsmanship and the sizing was perfect! The customer service representative was prompt in answering my questions and was very courteous. The value of the dress is incredible I would have probably would have spent so much more in a bridal boutique for the same dress at least 3 times as much. The tailoring and shipping time was incredibly fast considering the dress was custom sized to fit me. It's my dream dress come true! THANKS SO MUCH OUTERINNER my wedding is going to be so special and I'm going to look fantastic!

Thumbnail of user vincec26
2 reviews
2 helpful votes
December 30th, 2014

I bought a bridemaid gown that I realled liked. They communicated fast and on time. The fabrics used are fairly decent for their prices but overall it looks gorgeous! My friends can't believe my dress was only below a 100$. Overall would recommend and would buy from again! I really hope people realize the quality they are gonna get for the price of their dresses!

Thumbnail of user ashlyb
1 review
1 helpful vote
August 15th, 2013

I am so pleased with my bridesmaid dress! I chose to have my dress custom made to my specification for just $16 extra, and let me say, it fits great! The bride chose a simple style in blue, and the good thing is that I have been able to wear it again since the wedding! I used paypal to pay and everything was so easy. Happy with this dress, and looking for my next

Thumbnail of user cindyh24
1 review
0 helpful votes
April 10th, 2015

I ordered a dress from Outerinner.com, and received a order conformation via my email right away. I assumed that everything was good to go. Over a month later, it was about time for my order to arrive, so I decided to go on their website and see if there was any shipping information. It was then that I discovered that there was a problem processing my credit card, and the order was unpaid. I had never received any communication that there was a problem with my order. When checking on the dress, I noticed that the website said they send you emails about the progress of your dress. The only email I received was the order conformation. It is too late to reorder the dress. We are now scrambling to find a wedding dress. Avoid this company at all costs.

Thumbnail of user soniam11
1 review
1 helpful vote
June 26th, 2014

I ordered my wedding dress from Outerinner. Odering from the site was a delightful experience. They gave detail measurements of specific dress size. My dress came before the estimated delivery date that was given. I was so delighted with the quality and intricate design of the dress. You can tell that every rhinestone and applique was meticulously applied to the dress. The dress was ten times more beautiful than it was in the picture. My dress fit so perfect. I am ecstatically happy with my dress. I will definitely be re-visiting this site and recommending it to others.

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From the business

OuterInner applies the quick trends from Women &Men Clothing, Classic Women Occasional Dresses, Wedding Dress, Making the Outer you pretty & the Inner y...

Company Representative

Thumbnail of user adrianl23
A L.

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