• Organic-Creations

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Overview

Organic-Creations has a rating of 3.37 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Organic-Creations most frequently mention customer service. Organic-Creations ranks 91st among Candles sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
See all photos

What reviewers want you to know

Positive highlights

  • I haven't had to call customer service ONCE, and even if I did, I'd chalk it up to human error and call it a day.
  • I will pledge my undying love for Organic Creations, and I'm just so baffled by these negative reviews...

Critical highlights

  • My most recent order was so disastrous that I will never buy from this site again.
How would you rate Organic-Creations?
Top Positive Review

“Quality Ingredients”

Nancy H.
1/24/20

This company sells high quality organic products. I researched the ingredients at other bulk companies and found them loaded with cancer causing chemicals. When I found organic creations I was able to use their lotion and other bases with confidence that our customers were not using dangerous chemicals on their skin or soaking in chemicals in their baths. My orders have always come on time and I am never disappointed.

Top Critical Review

“Bad business and costumer services”

Melika B.
9/26/22

I was at first very excited to order from organic creations. I ordered my products on the 2nd of September and my products stayed at costumes. I've spent a full time job of time and energy trying to receive the product. They have sent the products late, they didn't have two of the products I ordered. They claimed I should pay for the FedEx fees and 25 percent of my products that I needed to return to sender because after another delay of my package being delayed at costumes for another week. I've never seen my package. We are now the 26th of September and I still haven't had a reimbursement. I would highly recommend not buying anything if your an international costumer because I'm located in Canada. The above and beyond that they ask for costumers is pretty arrogant and they have contradicted themselves from the beginning of my communication with themes until now. If you order from organic creations make sure you know they do not hold up their end of any contract and willl even go against any laws to make sure they have your money without taking any responsibility for their end of any bargain. It's a big headache, it's time consuming for no reason and it's pretty sad that they don't care about their costumers. It can become a legal issue if your not aware and careful. As you see my invoice. It's been a while to receive any kind of money back and I'm Canadian so it's double that and trying to get me to pay FedEx fees on top. So thank you FedEx for writing me a letter that I do not owe anything to this company.

Reviews (43)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (7) order (32) organic creations (8)
Thumbnail of user nancyh636
1 review
2 helpful votes
January 24th, 2020

This company sells high quality organic products. I researched the ingredients at other bulk companies and found them loaded with cancer causing chemicals. When I found organic creations I was able to use their lotion and other bases with confidence that our customers were not using dangerous chemicals on their skin or soaking in chemicals in their baths. My orders have always come on time and I am never disappointed.

Thumbnail of user melikab2
1 review
0 helpful votes
September 26th, 2022

I was at first very excited to order from organic creations.
I ordered my products on the 2nd of September and my products stayed at costumes. I've spent a full time job of time and energy trying to receive the product.
They have sent the products late, they didn't have two of the products I ordered.
They claimed I should pay for the FedEx fees and 25 percent of my products that I needed to return to sender because after another delay of my package being delayed at costumes for another week.
I've never seen my package. We are now the 26th of September and I still haven't had a reimbursement.
I would highly recommend not buying anything if your an international costumer because I'm located in Canada.
The above and beyond that they ask for costumers is pretty arrogant and they have contradicted themselves from the beginning of my communication with themes until now.
If you order from organic creations make sure you know they do not hold up their end of any contract and willl even go against any laws to make sure they have your money without taking any responsibility for their end of any bargain.
It's a big headache, it's time consuming for no reason and it's pretty sad that they don't care about their costumers.
It can become a legal issue if your not aware and careful. As you see my invoice. It's been a while to receive any kind of money back and I'm Canadian so it's double that and trying to get me to pay FedEx fees on top. So thank you FedEx for writing me a letter that I do not owe anything to this company.

Tip for consumers:
Do not use this site are all because you will get scammed

Products used:
None because I had to return to sender

Service
Value
Shipping
Returns
Quality
Thumbnail of user josha218
4 reviews
5 helpful votes
January 20th, 2021

Great experience! I was looking for professional, Very professional from start to finish! Im very satisfied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatyanat
1 review
8 helpful votes
January 17th, 2014

Horrible experience. I recieved 1/4 of my order. The rest no one knows where. Impossible to reach them by phone or email. I am dealing thru my credit card company to get my money back. I would never buy from them again. Giving it 1 star is way too much.

Thumbnail of user leahn53
7 reviews
2 helpful votes
May 3rd, 2021

I like this organic products for daily body use. I use their bar soap and its 100% organic with no harmful chemical.

Thumbnail of user maryj920
1 review
1 helpful vote
October 18th, 2019

So far, I purchased different products (raw ingredients and handmade base) from organic creation. I loved all things. Also, Maddie is so responsible person for sending all the documents when I asked her. I purchase again and highly recommend it!

Thumbnail of user abigailh2
1 review
17 helpful votes
February 25th, 2014

BEWARE! BARB HAS A MAJOR TEMPER.

I used to buy from this site because they had decent prices, but the hassle of communicating with Barb, their only rep (possibly owner) proved too much for the, in comparison, insignificant discount (the difference made even smaller with other reliable raw material suppliers' emergence).

My most recent order was so disastrous that I will never buy from this site again. I have completely lost faith in them.

I placed an emergency order and requested that she expedite it for same day shipment. She emails me back "We'll do it for you." FOUR days later and she still has NOT shipped it. If you make a promise to a customer you should keep it instead of stringing them along just to keep the order. (FIRST WARNING: LYING)

So I tried calling her multiple times to discuss, but she will NEVER pick up the phone or return my messages. (SECOND WARNING: AVOIDANCE) I then email and ask her to cancel the order ONLY IF it will not arrive by the deadline. She emails back saying it will arrive based on her experience that USPS mail only take 3 days from Oregon to the east coast, but then emails me again moments later to cancel my invoice, giving me no choice in the matter (TINY WINDOW, NO CALLS, without a thought to how much understanding and faith I gave her to begin with). If it was that urgent for her to have my confirmation, I would have appreciated a call since I distinctly remember leaving a phone number on file.

I had read the other reviews and had a feeling Barb might be slightly difficult to deal with, so I was especially careful to be polite and graceful to her despite the initial fiasco. The feeling I get from communicating with her is that she is quite vindictive, the type who can smile sweetly and stab you in the back at the same time. So it turns out all my efforts were in vain.

If she did not string me along for the initial ride, I could have placed an order elsewhere and still gotten it in time.

The end result is that all the losses are borne by me alone. This company is a stellar example of what UN-PROFESSIONAL is. They certainly do not care for their customers, not a tiny bit even for repeat customers who's always been in good standing with them. They ask for understanding, yet they never reciprocate that understanding for the customers. I feel lied to, a fool for believing her initially... and so I will take my loyalty elsewhere.

The good news is with the increasing popularity of natural and DIY cosmetics in general, many more suppliers with better prices and products have come into existence, and so I no longer have to rely on organic creations. My other emergency order for Carbomer 940 (google search: ingredients carbomer 940 buy) went very very well. This other company, knowing of my emergency, upgraded my shipping and got my package out before even receiving the shipping charge difference, and that was my first order with them. That's good faith.

SAY NO TO ORGANIC CREATIONS AND THEIR WORSENING SERVICE.

Thumbnail of user erinc93
2 reviews
6 helpful votes
February 13th, 2018

First off, I've only ordered from here once so that's what my review is based off of. I ordered alot of clays, essential oils, butters, and carrier oils for my skincare line. The quality of the products were great, better than other suppliers. Everything was packaged nicely and safely. I love how many certified organic options they have, although it seems they really jack up the prices on the organic ingredients. One thing I especially enjoyed was the thorough descriptions of every product. Shipping was quick.

You also receive reward points with every order which is nice. Im going to be placing another order soon!

Thumbnail of user tamarab25
1 review
4 helpful votes
July 8th, 2016

I make all of my personal hygeine products, as well as my own muscle linament (we call it "Mom Balm"). I use this company exclusively and have never had a problem or issue with them. I have absolutely NEVER had the issues of which some of the complainants here speak. I've had only the best experience! The products are great, price reasonable, and my skin and hair have never been better to me. I'll be making my Mom Balm soon on the next clear and cool morning. This is one HAPPY customer!

Thumbnail of user stevens205
1 review
8 helpful votes
June 6th, 2017

First I was very excited having found that company. I contacted them with a couple of questions but only got one not very sufficient answer from Barb. She gave me the feeling she is not interested in doing business with me on a professional level. This email already caused a bad feeling inside of me, so I decided not to buy from them. After reading all the comments, I knew I made the right decision.

Thumbnail of user patriciaw103
1 review
8 helpful votes
November 15th, 2016

First, my qualifications. I have been in skin care since 1972. I am a formulator and aromatherapist and medical assistant to a dermatologist. Online and owned a facial salon/wellness center since 1997. Well into 6 figures before I retired. Have worked in a lab for years with direct interfacing with the FDA.

Secondly, bad reviews can spring up without grounds just because women can be $#*!y. Anonymity brings out the worst in some people. It is usually too costly to become certified organic for small businesses. It does take a long time to receive your order because everything is blended fresh - fine with me since this is also my premise and promise to my clients. Price is about average for good quality. Products feel good, bottom line. I will reorder.

Skincerely,
Patricia Westervelt, CMA LE CA
Royal Honey Rose

Thumbnail of user ayjayb
1 review
9 helpful votes
February 25th, 2013

Something is really fishy about so many of these complaints. I have ordered from OC for years for my bath and body business, as well as for personal use, and Barb has always been extremely helpful, responsive and courteous. Service was always prompt, if there were to be delays, she let me know personally. Every order came through perfectly. How is it that in doing biz with them for almost five years that I have never had a problem? I smell a smear campaign, and it's not cool at all.

Thumbnail of user juliec18
1 review
9 helpful votes
June 10th, 2013

Bad supplier

Cons
My oil came in a clear plastic bag!
(other suppliers ship it in a opaque plastic bottle or wrap it in foil since it degrades by sunlight)
The amount was significantly less than what I ordered (no someone did not just measure it wrong by a little it was way less than what I ordered)
No expiration/manufacture date (the quality of the product leads me to believe they sold me old expired ingredients instead of fresh ones)

Pro
Cheaper than competitor, but now you know why...

Other notes: I don't care about slow shipping, it is my responsibility to order in advance before running out
I don't care about customer service, I should not have to use it, if I do, I'm not doing business with you again
I don't care about website design as long as it functions
I do care about certification and expiration dates(because my clients do), neither was provided

Thumbnail of user nicoled21
1 review
6 helpful votes
November 14th, 2014

At first, I was skeptical of ordering from Organic Creations due to the negative comments. However, I decided to take the chance because I believe in giving people a chance. I am here to say that I am glad that I order from this company. I received transparent communication regarding my order and when I received my package, I was pleasantly pleased with my order. I am glad that I don't base my decisions on reviews alone. I will order from this company again.

Thumbnail of user nancys42
1 review
7 helpful votes
April 25th, 2014

I have used this company for a few years now. I find them helpful, responsive and communicative when I need help. I love their products and they are a great source of naturals and organics that many do not carry.

Thumbnail of user samanthaj15
11 reviews
7 helpful votes
August 29th, 2014

I have ordered from them several times, and they are by far my favorite supplier. They have always been friendly, their service fast, and their product amazing.

Thumbnail of user carol1326
1 review
6 helpful votes
March 1st, 2015

I loved the organic castor oil (1 gallon). I think they make it fresh to order because it took a few days to ship it. I received it soon after it was shipped. Then I used the oil as a therapy to treat internal female cysts and felt an improvement after just one treatment. I applied it for 3 1/2 hours via a wool cloth and heating pad. The oil was translucent gold with a high viscosity. I loved it, it felt great! I used it on my Mom's hurt leg and my brothers hurt jaw, neck, and back. Now I am using it on my hair, skin, and nails. Yea, it is great stuff!
The service is great in that my one shipping question (via email) was answered the same day. Very helpful answer, I am extremely pleased with this company. Caro Line

Tip for consumers:
Check out castor oil therapy online, there are many articles about it.

Service
Value
Shipping
Quality
Thumbnail of user laural197
1 review
1 helpful vote
November 16th, 2017

After seeing all the mixed reviews I reluctantly placed an order through Organic creations. In my order I left a note asking for the MSDS of each product as well as receipt. Within a few hours Kristel emailed me back with a kind email and the MSDS and receipt I had asked for. So far so good! After a few days of waiting and not getting a tracking number I emailed her again asking about my order. Kristel was really nice and explained how at the top of their homepage it says what days orders they are processing that day and that they were processing the orders from oct 31 and since mine was from November 1st they would be working on mine the next day and have it shipped out by that evening. She explained how they hand batch all of their orders to ensure theyre customers have the freshest possible product when they order and that some are even made when the order is placed. I totally get that since I run my own skin care business and hand make all my orders as they come in as well. Sure enough the next evening I received an email with a shipping notification and tracking number. My package sent out Thursday evening and still arrived Monday even though Saturday was Veterans Day and USPS doesnt work that day. I LOVED all of my products so far and Im having so much fun testing out the new ones. They even offered to send me the USDS organic certification paperwork if I needed and gave me a little pamphlet explaining the different programs they have for business and their rewards system. Before I placed my order I had forgotten to ask a question about 2 of the hydrosols I ordered so I emailed them again today. Again Kristel emailed me back and was very kind, patient, and explained everything I needed to know and told me to feel free to email her ANYTIME I have questions Ive heard bad things about Barb but I only dealt with Kristel each time I emailed and she always responded within 2-3 with extremely good customer service and never made me feel like I was wasting her time. Im incredibly happy with my purchase with this company and the support I received when needed and will gladly order through them again!

Thumbnail of user suzim2
1 review
5 helpful votes
July 6th, 2014

Ignore the awful reviews of this business. Listen, yes sometimes the orders take awhile to reach you, but, the quality is excellent, the prices are the best you'll find on the web and whenever you have a question, Barb is extremely quick to respond. She takes the time to answer any questions you may have about the products and is, exceptionally pleasant and knowledgable! I've had nothing but outstanding customer service! But don't take my word for it, research their prices compared to everyone else's! And I don't know about you, I'd rather save a few dollars with the plain packaging!

Thumbnail of user lidiiao
1 review
2 helpful votes
May 15th, 2013

I love them products. This is very small business and they do not answering the phone, but they always have a fresh ingredients. I have a broken packages from different companies. This guys always sent to me replacement. I have couple custom requests like cheaper shipping or special ingredients and they always helping me to find them. Barbara a real person and she is answering emails pretty quick. They use a simple packaging but it better for my shipping cost and for environments. I recommend them to everybody.

Thumbnail of user julien190
1 review
3 helpful votes
December 10th, 2013

Organic-creations.com is key in the running of Salon de JuJu. I utilize their outstanding organic and wild harvested products of superior quality. I've been working with organic and holistic living/eating/learning since the age of 18. I am now 43 and create organic or wild harvested spa products made from only the finest ingredients. Where do I find ONLY the finest ingredients?!? That would be Organic-creations.com because their products are superior and they truly care about your order and they WILL go that extra mile for you if they need to. Bottom line Organic-Creations.com = Damn good business. Period.

Thumbnail of user andya3
1 review
9 helpful votes
January 18th, 2011

Worst online purchase experience to date. Purchased 2 lbs of Yucca powder 11 days ago the order never shipped, they do not have live support, they do not return phone calls or emails, I had to dispute charges with paypal and they refunded me but zero communication. Horrible avoid this company like the plaque.

Thumbnail of user louism30
1 review
7 helpful votes
July 29th, 2014

I have NO idea what the disgruntled customers are talking about, but, their complaints must come from when the business first started or something. I've had and have nothing but good things to say about the quality of the oils, the SWIFT delivery of the merchandise and the over all condition of everything I've ever received from them. I haven't had to call customer service ONCE, and even if I did, I'd chalk it up to human error and call it a day. I was actually on my way to the site to make another order. I usually spend $50-$100 at a time(I keep burning through citrus oils like CRAZY. I'm just going to have buy them in TUBS from here on out SMH/LOL).

Thumbnail of user agness
1 review
8 helpful votes
November 18th, 2010

Avoid like a plague... Terrible service and poor website design - Avoid this website at all costs! En page is a pur mess Try instead Rose Mountain Herbs or Le Sage. The woman who runs this business has no clue. Waiting 2 weeks for the items trying BBB and pay pal to get out of the deal cause as you can see i am going to get substandard products. Definetly I am going to complain as high as i can... Do not think they are going to stay in business long;-( SHOP ELSWHERE!

Thumbnail of user virginiag
1 review
10 helpful votes
October 24th, 2012

I have NO idea why this site is getting negative reviews, I have ordered from them at least 5 times, and they are by far my favorite supplier. They have always been friendly, their service fast, and their product amazing. I received the wrong product in an order only ONCE and they shipped my the right product the next day.
Plus, their healthy hair shampoo bar changed my hair's life haha! I will pledge my undying love for Organic Creations, and I'm just so baffled by these negative reviews... I smell a competitor.

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About the business

We wholesale and retail a wide supply of USDA certified organic, wildharvested and all natural soap, lotion and cosmetic crafting ingredients.

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