• Online Automotive

Online Automotive

Overview

Online Automotive has a rating of 1.29 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Online Automotive most frequently mention wrong part problems. Online Automotive ranks 113th among Auto Parts sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    6
  • Quality
    6

This company does not typically respond to reviews

See all photos
How would you rate Online Automotive?
Top Positive Review

“Excellent service”

Andrew S.
12/17/20

Excellent service, very helpful with my enquiry for an exhaust and gasket set, online chat and phone calls, very pleased with the service, highly recommended them.

Top Critical Review

“Unprofessional, rubbish & no commonsense”

siv p.
7/17/21

Unprofessional, rubbish & no commonsense Never ever buy products with online automotive limited. I ordered parts, they delivered incorrectly twice and i had to stop business with them. So i returned the parts. Its been more than a month but i have not received my refund despite for reminders. I spoke to the manager anita, she never listens and she never cared to chase up with the re-fund at all. I have a clear email conversation as an evidence of what i said above. This company has no process, policy or ethics in place. Highly not recommended.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user sivp1
1 review
1 helpful vote
July 17th, 2021

Unprofessional, rubbish & no commonsense

Never ever buy products with online automotive limited. I ordered parts, they delivered incorrectly twice and i had to stop business with them. So i returned the parts. Its been more than a month but i have not received my refund despite for reminders. I spoke to the manager anita, she never listens and she never cared to chase up with the re-fund at all. I have a clear email conversation as an evidence of what i said above. This company has no process, policy or ethics in place. Highly not recommended.

Tip for consumers:
they are fake and they dont know what they are doing. they are rude. out of may people there was only one person was ok. they do not follow up any actions. the manager anita is totally useless

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanh639
1 review
0 helpful votes
December 1st, 2021

Never again... delivered wrong part, which was way above the average cost of the same part on ebay.
Said they would collect on the Wednesday never turned up for collection. Customer Services people were great however actions speak louder than words.
Experience = Poo...

Tip for consumers:
Never use

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user philw111
1 review
2 helpful votes
July 17th, 2020

I ordered a part for my car which turned out to be the wrong part despite their website clearly showing it to be correct. They then refused to refund the postage even though they were in the wrong. I tried to recover my money through paypal, which looked like it may work but due to me being distracted elsewhere, the deadline ran out. Now they dont even reply to my e-mails and it looks like they are attempting to steal all the money I paid, not just the postage... AVOID AT ALL COSTS...

Products used:
I had to buy a part locally as I neede it fast, and after all that it was a similar price to these conmen.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisc2507
1 review
1 helpful vote
September 24th, 2021

Avoid! Won't send you out a replacement until you purchase another set of pads and discs and let the manufacturer inspect them before giving you a refund! Might as well go direct to the supplier!

Tip for consumers:
Do not buy from this company!!!!! I will be getting a solicitor involved if I don’t get my refund!

Products used:
Discs and pads

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrews1409
1 review
0 helpful votes
December 17th, 2020

Excellent service, very helpful with my enquiry for an exhaust and gasket set, online chat and phone calls, very pleased with the service, highly recommended them.

Thumbnail of user neyp2
1 review
0 helpful votes
February 4th, 2023
Verified purchase

The worst customer service ever seen they send the wrong part and I have to pay for return awfull!

Thumbnail of user als419
1 review
2 helpful votes
October 10th, 2020

Beware, this company boasts about fast delivery times but it failed.
This company said that delivery was by royal mail but it transpires that it was a "courier" who couldn't deliver my order( despite it being a business address and never having any issues in the past 20 years).
Re-funds don't happen very quickly either.
So if you are after parts fast and hassle free then look elsewhere.

Thumbnail of user richardd1957
3 reviews
2 helpful votes
November 8th, 2021

Beware of this company
I ordered exhaust parts costing £450 on the Tuesday they stated would definitely be delivered by Thursday.
Parts did not arrive so I contacted on Thursday and they stated would be definitely delivered on the next day Friday.
It's now Monday still the parts have not arrived.
Telephoned them on Monday stated parts should arrive tomorrow.
Customer service stated they could only refund the delivery charge which was about £12
I have lost work for 3 days which cost me over £200.
Very disappointed I suggest you do not rely on this company

Thumbnail of user sandral1052
1 review
1 helpful vote
April 18th, 2021

Wrong part delivered and called Company who did not want to know and kept stating it was the right part. Sent back with courier and kept stating they had not received it when it had been signed for took another 3 weeks to get refund and many phone calls. DO NOT USE THIS COMPANY!

Thumbnail of user anthonyj487
1 review
2 helpful votes
December 8th, 2020

This compane is totally rubbish been trying to get a replacement or refund for a bad part but no joy at all.don't buy from this company at all

Thumbnail of user damienm62
2 reviews
0 helpful votes
November 15th, 2021

£750 refund STILL required

£750 refund STILL required, incorrect parts supplied, extremely evasive and unhelpful call handlers, even suggested that I may be an unscrupulous buyer. IT WAS INCORRECTLY SUPPLIED PARTS. Legal advise taken. Will update.

Tip for consumers:
Dont

Products used:
None incorrectly supplied

Service
Value
Shipping
Returns
Quality
Thumbnail of user loukmaneh
1 review
2 helpful votes
October 8th, 2019

I have order a motor parts last tuesday and paid for delivery (1-2 days). After couple of days I called them to ask where is my items. The lady said that will be in the next 48 hours, I did explain that I have paid for the items to be delivered at my work place. She said ok call the next day if not delivered. I have called again on saturday, I explain that I did not receive my items still and I would like a refund for the delivery I paid, she said we do not do refund. The next day I received a notification to my home address that they were trying to deliver me a pacel. I had to go the depot to get my item. I did put my work place for delivery address though. More over, I have ordered a good year item and I received a different brand. I would suggest avoid this company. Really bad customer service and you might get the wrong product. Please be aware that there is no refund even on postage even though you paid for next day delivery.

Thumbnail of user fernandof3
1 review
3 helpful votes
August 15th, 2014

The worst website to buy parts for vehicles, before making the payment then you have a good service but if you needs to return the product then there is no one to help.
I'm waiting for the return of the value paid for three weeks and nothing.
Avoid this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lees8
1 review
5 helpful votes
July 14th, 2010

Its a bad web site they take your money and send you the rong parts and don't give you your money back

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our massive range of car parts including exhaust is available for all makes and models and we guarantee not to be beaten on price.

Company Representative

Thumbnail of user nickyt11
Nicky T.
Typically does not respond to reviews

How do I know I can trust these reviews about Online Automotive?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.3
14 reviews
Have a question about Online Automotive?