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Octa has a rating of 4.18 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention best broker. Octa ranks 64th among Currency Trading sites.
This company responds to reviews on average within 19 days
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Words can really describe it. An amazing experience. I'll be so bold as to say octafx is the GOAT
Dear Joshua,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're thrilled to hear that you find our services amazing. Your satisfaction is our priority, and we'll continue striving to deliver the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Octafx is just super amazing. Fast deposit and withdrawal. Customer service is top notch. I love this broker. No single issue since I have been trading with them.
Dear Benedict,
We greatly appreciate your recognition of our efficient payment methods. It brings us immense joy to learn that you are finding value in our services. Your positive feedback will certainly be shared with our dedicated team members and relevant departments, brightening their day as it did mine. Could you kindly share what is your favourite feature at Octa?
To ensure you stay informed about our latest news and promotions, we encourage you to follow us on our social media platforms. Additionally, please feel free to reach out to us via live chat or email (support@octafx.com) for any further inquiries or assistance you may require. Our team is available around the clock and eagerly awaits your response.
Kind regards,
Octa Rep.
Withdrawals are a bit slower but more secured by checks and balances why people is withdrawing some funds. In my case I am using proceeds for my personal day to day needs.
Dear Roland B.,
Thank you for your feedback and for sharing your experience with our Octa Trading platform. We appreciate your understanding regarding the withdrawal process and the importance of security measures. Rest assured, we prioritize the security of our clients' funds while ensuring efficient service. Your satisfaction is important to us, and we'll continue working to provide the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
I made a deposit via local transfer and it got rejected after 4 hours, their customer service informed me that it was due to payment processing error and asked me to make another request, which I did. Now the whole day has passed and their customer support keeps giving generic answers that finance department is checking. I regret switching from XM to Octa thinking it will be better with local deposits.
Dear Muhammad Ahsan T,
We apologise for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we need additional information from you. To assist us, please provide your trading account number and deposit ID. You can email these details to support@octafx.com. Once we receive your information, our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. We appreciate your patience and understanding.
Kind regards.
Octa Rep.
Experience has been awesome so far. Hope it remains same or even better
Dear PRINCEWILL,
Thank you ever so much for your kind words and positive feedback! We are thrilled to hear that your experience with us has been awesome thus far. Your satisfaction is of utmost importance to us, and we are fully committed to maintaining and even surpassing the level of service you have come to expect from us.
Rest assured, we are continuously striving to improve and innovate so that your experience with us only gets better with time. Your feedback serves as a great encouragement to our team, and we are genuinely grateful for your support. If there is anything at all we can do to further enhance your experience, please do not hesitate to contact us via live chat or by emailing us at support@octafx.com. We are here to ensure your continued satisfaction and look forward to serving you with excellence every step of the way.
Kind regards,
Octa Rep.
I spent months sending messages to this company, but they never responded. I had a significant sum invested with them, and when I tried to withdraw, they didn't respond at all. It's frustrating how they went silent after encouraging me to invest more
Tip for consumers:
i do hope everyone learn from my experience
Dear Liam J,
We apologize for any inconvenience you've experienced. However, without specific details, we're unable to identify your account or address the issue directly. Please reach out to us with your account information, and we'll investigate the matter promptly. Providing excellent service and addressing our clients' concerns are our top priorities. We're committed to resolving any issues you may have encountered. You can always contact us via live chat, DM us from Octa's official social media page, or email us directly at support@octafx.com. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
Needed to urgently withdraw funds from account. Was promptly contacted via email to provide an explanation and soon after received the funds in my bank account.
Dear Francis,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
<b>OctaFX</b> is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Support structure available. There is a feedback available if we want to comment on.
Dear Karen G,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're pleased to hear that you've found our support structure to be helpful and that you appreciate the feedback options that are available. Your satisfaction is our priority, and we're committed to providing efficient withdrawal services and ensuring the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Join our social media platforms to stay updated on our latest news and promotions. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to help you every step of the way.
Kind regards,
Octa Rep.
Hi, i have been using Octafx for forex trading, such best platform i ever seen. Easy trading and they give 50% to 100% marginally leverage also. Deposits and withdrawal doing quick response. I give 5 star rating this platform
Dear Ashok,
Thank you for appreciating our swift payment methods and the deposit bonus system. We are delighted to know that you are enjoying our services. Your words of affirmation would be shared with the employees and the relevant teams to make their day, just as it made mine. What is your favourite feature on Octa?
We recommend that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. Live chats and email (support@octafx.com) are the two ways you may get in touch with us if you need any more details or have any queries. We are here for you around the clock and anxiously anticipate your response.
Kind regards,
Octa Rep.
OctaFX disappointed with its unreliable platform and poor customer service. Trades often faced execution delays, causing frustration and financial losses. Customer support was unresponsive and lacked resolution skills. Overall, a frustrating experience that lacks the reliability and support crucial for successful trading.
Good service 💯 payment is. Prompt
Deposit is timely
At peak hour not satisfactory
Dear CSN M.,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're glad to hear that you find our payment and deposit services prompt and efficient. We're committed to providing the best user experience possible and will continue to improve our services. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
My deposit request was rejected and I was guided properly how to proceed
Dear Ahmed,
Thank you for the excellent review; it's always a joy to know our clients enjoy our services. Your reviews act as an incentive to give you the best service possible. We are glad you are satisfied with our services and were guided properly. We would like to know what is your favourite feature on Octa?
We respectfully request that you follow our social media channels to keep you informed of our most recent news and offers. If you need further information or have questions, live chats and emails are accessible 24/7. We eagerly await your response.
Kind regards,
Octa Rep.
So far so good. It's improving everything on the app.
Dear Raja!
Thank you for the excellent review. It's an encouragement to read your precious reviews and we feel motivated to keep providing you with one of the best services possible. What is your favourite feature on Octa?
To keep you informed of our most recent news and offers, we request that you follow our social media platforms. If you need any further information or have any questions, you may contact us via live chat or email (support@octafx.com). We are available for you 24/7 and eagerly await your response.
Kind regards,
Octa Rep.
Good job great service nice customer service fast response
Dear Hafez M.,
Thank you for your positive feedback and for recognizing the great service provided by Octa. We're delighted to hear that you've had a pleasant experience with our platform, including our fast and responsive customer service. Your satisfaction is our priority, and we're committed to maintaining excellent service standards. Don't forget to explore our Invite a Friend program and stay updated on our latest news and promotions through our social media platforms. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
It's very amazing transaction and very excellent customer service
Dear Masbooh,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had an amazing transaction and received excellent customer service. Providing a seamless and positive experience for our customers is our top priority, and it's incredibly rewarding to know that we have met your expectations.
Your kind words serve as a tremendous encouragement to our team, who work tirelessly to ensure that every interaction with our customers is nothing short of exceptional. We deeply value your satisfaction and are committed to maintaining the highest standards of service excellence.
Should you have any further feedback or if there's anything else we can assist you with, please do not hesitate to reach out to us via live chats or by emailing us at support@octafx.com. We are here to help and look forward to serving you again in the future.
Kind regards,
Octa Rep.
The best service Experience From Octafx while support the customer.
Dear Muhammad A,
Thank you for your positive feedback and for recognizing the excellent service provided by our Octa support team. We're glad to hear about your positive experience. However, we noticed that you rated us with 2 stars out of 5 stars. We understand that there might be areas where we can improve, and we're committed to addressing any concerns you may have to ensure your complete satisfaction. Please don't hesitate to reach out to us via live chat or email at support@octafx.com if you have any further feedback or questions. We value your opinion and are here to assist you every step of the way.
Kind regards,
Octa Rep.
Excellent service for deposit and withdraw from Octa fx
LESS THAN 2 MTHS I AM FACING BLOCKING ON WITHDRAWAL FROM MY OWN ACCOUNT ON OCTAFX. EVEN AFTER EXPLAINED, THEY WILL ASKED THE SAME Qs AND CREATE NEW DIFFICULT JUST TO STOP YOU ON WITHDRAWAL.
FIRSTLY THEY WILL DENIED IN RECEIVING THE REQUESTED STATEMENT AND AFTER THAT THEY SAID THEY CANT FIND THE TRANSACTIONS ON THE STATEMENTS EVEN WAS OBVIOUSLY THERE, THEN THEY WILL SAID THEY CANT SEE IT.
AFTER WITH ALL THE EVIDENCES PROVIDED, THEY WILL COME OUT WITH DIFFERENT DATE OF STATEMENT REQUEST AND IS OBVIOUS THAT WAS EXPLAINED IN MULTIPLE TIMES STATEMENT DATE CUT OFF.
Dear Okiju
We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
Dear MUHAMMAD ZEESHAN,
We are grateful for the amazing review. It's always a delight to read them. Thank you for liking our swift deposit methods. Your comments act as a catalyst to raise the motivation of providing you the best service possible. May we know what is your favourite feature at Octa?
For the purpose of keeping you updated on our most recent news and promotions, we recommend that you follow our social media channels. If you need any further information or have any questions, live chats and emails are available for you 24/7. We eagerly await your response.
Kind regards,
Octa Rep.
I have been using octafx over 3 year now everything on point
Dear Bnga A.,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're delighted to hear that you've been satisfied with our services over the past three years and that everything has been on point for you. Your satisfaction is our priority, and we're committed to maintaining efficient withdrawal services and providing the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Every time i ask for help the staff very quick in response
Dear Haryanto P,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're thrilled to learn that you've found our customer support team to be prompt and attentive in addressing your inquiries. Ensuring your satisfaction is our top priority, and we remain dedicated to providing efficient and timely assistance to all our clients. Don't forget to explore our Invite a Friend program, where you can earn commissions by referring your friends to Octa.
To stay updated on our latest news and promotions, be sure to join our social media platforms. If you have any further questions or require assistance, please don't hesitate to contact us via live chat or email at support@octafx.com. We're here to support you every step of the way.
Kind regards,
Octa Rep.
I have changed the country and already sent the documents which been uploaded by support.
I tried several time to withdraw based on the offer option in Dashboard but they keep rejecting the transaction and asking me to use Netller which i don't even have in my dashboard.
I tried to withdraw through crypto Tether keep rejecting.
I addressed the issue through live chat,email and even call but no thing happened.
Frustrated and disappointed with the service offer,other brokers taking few hours to resolve the issue and octa taking weeks and not even resolving.Keeps saying use the Nettler they don't even deeply check before they advice.
Dear Abdelghani,
We sincerely apologize for the inconvenience you've experienced with your withdrawal request. Our team is committed to providing efficient and reliable service, and we regret that you've encountered difficulties in this process. We would like to inform you that your latest withdrawal request has been successfully processed via the Tether cryptocurrency payment system.
We appreciate your patience and understanding as we strive to improve our services and ensure a smoother experience for all our clients. Rest assured, we'll investigate all matters thoroughly to address any underlying issues and provide a prompt resolution. If you have any further concerns or questions, please don't hesitate to reach out to us via live chat or DM on Octa's official social media platform. We're here to assist you every step of the way. Thank you for your understanding.
Kind regards,
Octa Rep.
OctaFX is undoubtedly the best broker for forex. I have made good money through it. But for the last few months, I have been facing issues with withdrawal. Tried calling customer support many times but didn't get any satisfactory answer. Distressed with the services, I searched for another Forex broker and found InvestFW. The broker was regulated, I quickly created an account and started trading. After using the platform for over 1 month, here's my review - The platform is perfect, leverage is good, spreads are lowest and most importantly, the withdrawals are quick. It took only a few hours for withdrawals to credit to my bank account.
Dear Romero C,
We apologize for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we require additional information from you. To assist us in doing so, please provide us with your trading account number and withdrawal ID. You can email these details to us at support@octafx.com. Once we receive your information, our dedicated team will thoroughly investigate the matter and provide you with an update at the earliest. We appreciate your patience and understanding.
Kind regards,
Octa Rep.
Gain trust and grow your business with customer reviews.
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
Dear Ethan,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.