Novi Decor

Purchased two sets of nesting tables all glass, one in smoke finish, the other in clear glass. The dimensions seemed a little off but one call cleared that up. Also, one of the larger nesting tables came with a chip on the back which I relayed to them right away and received a replacement a week and a half later. Everything was very good for the most part.

I was looking for a very specific vanity table to complement my dresser and someone there helped me a good amount. They sent pictures of items that were not on their website, and some from the website. We ended up going with a semi-modern grey oak vanity that complemented our dresser very nicely. Sometimes online stores can have a hard time bringing that in store attention but this was very welcome and I didn't have to leave the couch. For that I will recommend them. Thank you.

Excellent customer service. I was looking for a sectional and I needed to get swatches to match the leather color and feel to my stools. Half of the places I reached out to didn't even answer their phones or emails. They answered all my questions and sent the swatches. The sectional is amazing. I was hesitant to order because of a few reviews here (although there are a lot of excellent reviews on Google shopping), I'm glad I did and thought I'd share my two cents. Thank you.

Received a fantastic discount on my purchase by calling in! Customer service lady was great to work with and even sent me options on what would work well with my current dining table. Purchased a set of 6 chairs, I asked for a discount just in case (why not, right?) and they gave me one! I think this is something that you can never get with larger online stores that lose that connection.

I'm very happy with the dining chairs and the service. I'd recommend them to anyone looking for dining chairs, or really anything for contemporary furniture!

I purchased a leather sectional and was hesitant about the color and grade of leather and asked for some samples so I could see the leather texture and actual color up front. It took a week to get me those samples but I was actually surprised they sent it. Two other stores flat out said they wouldn't do it and another wanted to charge me up front and would repay me when I shipped it back to them on my own dime.

The texture and color were good and the sectional looks wonderful.

Emailed a few times to get info on a Modway outdoor set and all my questions, which were generally about weight and dimensions, were answered quickly. The 11pc set arrived much quicker than expected, which posed problems for me, but it's not their fault, in fact I would rather have things quicker rather than delayed. The delivery guy helped bring it off the truck and we took care of the rest. I would get more pieces from them for sure. Keep it up.

I do not recommend shopping with this company. I ordered 4 bar stools from them only to find out 5 days later that their supplier is out of stock. It's 2018. Stock information should be constantly up to date. Waiting 5 days to tell me they were out of stock is not acceptable. Too many better companies to work with. The product that is out of stock is still showing available in their site. Too bad. Next.

Ordered a coffee table online & had to follow up multiple times, only to be told ten days later my product was out- stock. I went online and saw that the company was still selling the coffee table online now for $300.00 dollars more. I am still waiting for my refund.

Was super scared about some of the bad reviews because they all pertained to damage. I ordered 4 stools for my counter and received them fairly quick. Sure enough, one had a bent leg by the footpad. I thought it was going to be a nightmare to fight it out with some company over something like a bent leg. I let them know right away and sent pictures of the leg. THE TRACKING FOR THE REPLACEMENT WAS SENT THE NEXT DAY. Happy with everything so far.

I ordered some chairs from here and when I got them they were poor quality and supposed to be a tan leather look but were a tacky yellow. I went to return them and it costs as much as all 5 chairs were to return them! Their customer service number NEVER picks up and sends me every time to voicemail. Someone on email has been responding but never once apologized for the crappy return policy or that the chairs were far fro the photo. They make you pay for shipping back which is over $300 and will additionally deduct the shipping they paid to send to you- which makes me out $400! So disappointed with this company- would never use ever again!

This was my 3rd order from Novi Decor. My first was a dining table and chairs. My second was an armchair for my reading nook. Today I ordered a lamp for my nook. I just want to say that emily is a dear. She is so helpful and sweet. She answered all my questions no matter how many I had. It makes it easier to shop at a place where I feel welcome and treated like they care about me. I have recommended them to all my friends and I will be back to fill out the rest of my home.

ORDERED A FURNITURE, ARRIVED DAMAGED - BROKEN, STILL FIGHTING FOR REFUND OR RETURN.
Nobody answers the phone, always voicemail, and then they reply through email with some BS answers.
HATE THEM

Purchased 6 for my dining table and 3 stools for my island/counter. Came very quick, packed well, color/dimensions/material was very good (hard to tell from a picture). They looked better in person. I'd recommend Novi Decor to friends and family.

I ordered a $1000 couch, it was on backorder for 2 months. Once it arrived it was damaged. I didn't know this until I opened the package. I filed a claim and they told me "If there was no damage signed for (at the time of delivery) then there is not much we can do. We can extend a 5% discount on your next purchase or a $25.00 refund to get a touch up kit, which should more than handle the cost."

I called and the claims department told me that I should have opened the package before signing for the delivery.

So now I have a damaged $1000 couch

Very happy with the prices and product selection. The staff was good on the phone guiding me. I ordered a sofa sectional and it took a bit longer than I wanted, but only because I opted for the premium delivery. I was extremely hesitant because it's a big purchase and I thought I'd share my experience. Overall, very good.

My wife and I ordered dining chairs and they sent the wrong ones (or they weren't properly advertised). They would only refund 40% of the cost for a return. WTF.

I purchased two dining chairs and a small dining table. Reviews were overall good but mixed here. I called and they helped with everything from confirming the dimensions to the delivery.

When Novi Decor was out of some chairs I ordered, they switched them for chairs I didn't like and refused to take them back without paying over half the total amount I paid. I was only emailed, not called, by Andrew N. And no other supervisor or manager called or contacted me even when I requested they do so.

I have ordered from Novi Decor multiple times. First, I ordered a dining table. It arrived damaged but after checking the delivery for damage, I refused the shipment. I contacted them and they sent another one out right away. I was happy with the experience and decided to get a set of dining chairs. Although, I initially could not find ones that I liked, the ladies over there helped me find a set of Modway ones that worked within my budget. Those sent out and arrived without issue. I placed another order a couple of weeks ago for some stools and again those arrived just fine. My dining room and kitchen counter has many products from Novi Decor. Although they are not perfect, their service is up there. I feel I have a personal shopping experience with them. I can't say that about the other companies I have tried to buy from. I will continue to buy from them and recommend them to my friends and family. I suggest giving them a try and if you dont believe me, call in and they will give you some reassurance.

Initially I was hesitant because I had never heard of Novi Decor, but I took a chance and I'm glad I did. I ordered a Chintaly dining table and Soho Concept chairs. I received a good price because I purchased both. Everything arrived sooner than expected and was better looking in person than the pictures!

Pretty straight forward ecomm site. Nice addition I noticed was snappy customer rep's responding to my emails and people to pick up the phone when I called about my delivery. Safe and reliable, price was fair too.

We made a purchase from Novi Decor and product was delivered with chips, scratches and damage. They blame the product manufacturer and refuse to correct the order.
Stay away from them unless you want to throw away your money!

I purchased an Innovation Living sofa (it's a sleeper sofa) and a replacement cover for it. They were one of the only people to actually have the cover available. Received a discount for purchasing the pair together and they answered all my questions. The sofa shipped first and was a here fairly quick. Delivery was not an issue. The cover is a special order which will take a while (up to 12 weeks!) but I'm fine with that as long as I have a replacement cover. They were one of the only sites to answer questions quickly.

I saw a lot of good reviews and some bad ones, but my experience was very good and I'll probably purchase other pieces from them!