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  • NoMoreRack

Overview

NoMoreRack has a rating of 1.71 stars from 2,049 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NoMoreRack most frequently mention customer service, credit card, and tracking number problems. NoMoreRack ranks 846th among Discount Shopping sites.

  • Service
    162
  • Value
    148
  • Shipping
    151
  • Returns
    108
  • Quality
    138
16
See all photos

What reviewers want you to know

Positive highlights

  • Great stuff, great prices, easy returns, good customer service

Critical highlights

  • They refuse to cancel the order, will only offer store credit less shipping (for an order that never shipped!)
  • WATCH YOUR CREDIT CARD STATEMENT FOR SMALL CHARGES WHILE THEY FISH FOR WHETHER OR NOT IT'S A GOOD CARD.
How would you rate NoMoreRack?
Top Positive Review

“Nice price”

Eliska K.
2/10/18

Shipping could be faster, but that's how they save money. Nice price Love shopping the have good quality so I can order it again. It's the Deluxe Manicure Set with Carrying Case.

Top Critical Review

“Nomorerack /choxi has Ripped me off bigtime please help me find them”

Josephine G.
3/9/17

I'm still waiting for a $79.99 comforter set/ other orders that I purchased from choxi, formerly nomorerack the choxi site is nowhere to be found... I need a customer service #... Does anyone know what name they are going under these days? If their reading this please credit my credit card back for my orders I trusted these sites and it's not rite...

Reviews (2,049)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (100) credit card (149) customer service (558) post office (35) phone number (49)
Thumbnail of user eliskak
2 reviews
0 helpful votes
February 10th, 2018

Shipping could be faster, but that's how they save money. Nice price Love shopping the have good quality so I can order it again. It's the Deluxe Manicure Set with Carrying Case.

Thumbnail of user josephineg7
1 review
0 helpful votes
March 9th, 2017

I'm still waiting for a $79.99 comforter set/ other orders that I purchased from choxi, formerly nomorerack the choxi site is nowhere to be found... I need a customer service #... Does anyone know what name they are going under these days? If their reading this please credit my credit card back for my orders I trusted these sites and it's not rite...

Thumbnail of user kristym37
1 review
2 helpful votes
January 31st, 2018

I have been using Teespring for 4 years now my sister also uses this we get our hoodies and our t-shirts from them I still have the very first one that my sister got me love it is still in excellent shape the material is good material the size is exactly what you order that is what you will get you don't have to stretch it to make it fit you correctly I'm a larger person so I'm even able to get all the way up to a five or six x and some items everything I've gotten I've had no problem getting my size my sister is much smaller and she gets exactly what she orders I love this site

Thumbnail of user carolh17
1 review
0 helpful votes
June 9th, 2013

Ordered the 4 pack of sundresses. Took over 4 weeks to arrive. SIZE was really an issue. I order the XXL (largest size) received what has got to be XS, only anorexic or young teenager could wear these. No size on the tag... didn't even try to return after hearing complaints... passed them on to my granddaughters, 13 & 11 yrs old.

Thumbnail of user nomorerackc
Nomorerack C. – NoMoreRack Rep

Hi Carol H.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user jamieh32
1 review
0 helpful votes
April 2nd, 2013

I order a camera for my son a couple of months ago. I gave it to him for Easter this year and it was broken. Right out of box. My son was so sad. Do not buy from this company!

Thumbnail of user nomorerackc
Nomorerack C. – NoMoreRack Rep

Hi Jamie H.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user jeffb71
1 review
0 helpful votes
July 25th, 2013

Customer service was actually very prompt. Unfortunately, any returnable items are "instore" credit refund and the item I ordered was far less than quality. Shipping was prompt but never received tracking numbers so... In this life, you get what you pay for... hope this helps others who are enticed into bargain on-line shopping...

Thumbnail of user nomorerackc
Nomorerack C. – NoMoreRack Rep

Hi Jeff B.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user nancyd47
1 review
17 helpful votes
August 17th, 2015

I placed an order for a tablet for my 7 yrs old grandson. Their "policy" is NOT to discuss orders unless they are the account holder and therefore the phone rep refused to advise shipping status! Excuse me but my 7 years old grandson does not have a credit card. I paid for the product and simply had it shipped to him in another city. Ridiculous! I am the account holder. Also their online chat system is defective. I'm not dealing with them anymore.

Thumbnail of user sharonq1
1 review
2 helpful votes
July 15th, 2015

I don't know about everyone else's apparently terrible experiences with Choxi, but mine was absolutely great. I ordered two bracelets from them at a great price; they came right away, in perfect condition, and exactly what I had thought they would be. Again, it seems that I'm on the side of 'good experience' and most others are on the side of 'bad experience' with Choxi, but personally I have to say that I DID have a great experience with this discount website!

Thumbnail of user amberh9
1 review
0 helpful votes
April 24th, 2014

I've ordered twice from this site. Once, I needed to cancel right away because I noticed the shipping would take longer than I expected. The customer service was great. They immediately cancelled the order, and did not charge my card. I would buy from then again.

Thumbnail of user gloriaq
1 review
0 helpful votes
January 22nd, 2014

I give it two stars because my refund did show up. I ordered some boots on Dec. 17th. In January, the website said that my order had been shipped, but I couldn't get any shipping specifics. I sent an email, and it was answered pretty promptly, but it said that my problem had been solved. That is the same response I got to 5 different emails that I sent about the issue. The thing is, tho, that the problem was NEVER solved. They kept telling me that it had been taken care of, but it wasn't. FINALLY, they said that I was getting a refund, and it would be applied to my account. HA! They applied it to my nomorerack account, and since I never intend to use them ever again, that wasn't going to do any good. They did, finally, refund my credit card, but it was a lot of aggravation, and after every encounter, they send me an email to change my rating. That will not happen.

Thumbnail of user johnt142
2 reviews
2 helpful votes
December 12th, 2013

I've made 2 purchases on this site, both Android tablets. The first one arrived and didn't work correctly, so i had to return it. The 2nd order was placed on 12/2 and it still has not shipped yet. Ordered from Amazon 2 days ago, and received my items today, so not sure how Nomorerack is going to compete with that.

A few things to be concerned about on Nomorerack:
1. Many electronic items are "Refurbished", so pay attention to the description.
2. Many items, not all, are of lower quality brands which is why they are so cheap.
3. Shipping is much slower than other sites.
*** This is actually a positive thing: so far they have been very quick to respond to my emails and concerns.

Thumbnail of user johannal1
2 reviews
0 helpful votes
January 7th, 2013

I ordered two items one of which is fine even though it took a long time to come. However, at the same time I ordered it I also ordered boots which never came. Got the run around with finally an excuse that it was "lost" in the mail. What gets lost in the mail these days? I gave them 2 stars because I did get the first item and they said they will refund the money for my boots. We will see.

Thumbnail of user kileyh
5 reviews
18 helpful votes
May 30th, 2014

Great stuff, great prices, easy returns, good customer service

Thumbnail of user dawnw10
1 review
1 helpful vote
August 13th, 2013

I recieved a necklace that I purchased just 3 business days prior... I'm very happy with it and was really suprised how soon it came!

Thumbnail of user johns622
1 review
1 helpful vote
December 27th, 2013

Ordered Android tablet for 59, suit for 59, sweater for 19, socks for 10, items were track-able on their website, the quality was better than I expected for the price, and all items arrived in a reasonable amount of time (2-3 weeks). This site has incredible deals... just be very thorough about your item and compare shop with other online sites. I will purchase from them again.

Thumbnail of user marichik
1 review
0 helpful votes
July 25th, 2013

I bought a lot of items from ths site but never again. Unless I am mistaken - it was not indicated on the website or order form that their return policy was 7-14 days. You could not even get a store credit if you have to return it beyond those dates. Maybe it is just the unhelpful agent that I spoke to. I suppose I should not expect much of a customer service or fair store policy from a store like this. It is not even the amount - it is the principle behind it.

Thumbnail of user nomorerackc
Nomorerack C. – NoMoreRack Rep

Hi Marichi K.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user jenm17
1 review
15 helpful votes
November 4th, 2014

Purchased a pair of Beats by Dre headphones. While they did come in a timely manner the packaging was sketchy. The headphones are clearly a knock off and not even a good one. Beats have a trademark flat cable and these are round. I immediately contacted customer service to found out how I can return them. They provided my with a RMA and a return label but will only give me store credit. Why the hell would I want to purchase anything else from them.

Tip for consumers:
Don't buy anything from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindajot
1 review
1 helpful vote
January 11th, 2014

I just received my first order on Jan 9th. I ordered it on Dec. 31st. It was shipped by two-day shipping on the 7th and they insured it. (Shipping for me was free.)

True, the package comes with no packing slip, so if you ordered more than one item and it is shipped separately, it could get confusing. The quality is pretty much what I paid for and my comments are the same as other complaints I've read about the microfiber couch cover - the back slides down very easily and the backing is very thin. I've yet to wash it and find out if it holds up. Still, it was a bargain and the whole transaction worked beautifully. You have to be a very savvy shopper to use this site to your advantage. Do your research beforehand and have realistic expectations, considering the price you're paying.

Thumbnail of user ericap2
1 review
1 helpful vote
October 20th, 2012

Are you people serious? I just sign up as a customer a week ago and ordered 10 items (before I found this site). My stuff 6/10 has showed up within a week after purchase on my door step. Shipping has been pronto! WOW! I can't believe all these negative reviews. I didn't check the dates of the reviews but I am publishing this as of 10/20/2012. Maybe the company improved. Anyway, I love this company!

Thumbnail of user aab4
1 review
0 helpful votes
November 29th, 2013

WOW! I am glad I read some reviews before I placed my order. I was about to order Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories and 2 Pairs: Unisex Created Diamond Stud Earrings - 1 Black & 1 White but I after these negative reviews, I will order only the earrings to see what's going.

Thumbnail of user vincentd
Vincent D. – NoMoreRack Rep

Hi,

At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user laurenl13
1 review
3 helpful votes
June 7th, 2014

I ordered a set of water/LED light speakers- and 2 sets of sheets. Although the speakers shipped separate from the sheets, both came in a reasonable amount of time, and I am very pleased with the quality of both. The prices almost seemed too good to be true- but that is what they charged for those items. The shipping cost was also very low, crazy- like $4.00 on your first order! In my
Shipment, they also sent a coupon for $10 to use yourself, or to give to a friend. I had no problems at all, and am planning on doing more business with them. I don't understand the negative reviews- but I imagine there are some people who will find something wrong with anything, given the chance.

Thumbnail of user joyw3
1 review
1 helpful vote
February 23rd, 2013

I purchased a pair of rose quartz earrings with sovarski crystals. They were so tiny, they would fit a newborn. In the ad, they looked adult size. Also, I bought a pair of stainless steel salt/pepper shakers. No info came with them, and they're also small. About 4 " tall, very misleading foto.

Thumbnail of user nomorerackc
Nomorerack C. – NoMoreRack Rep

Hi Joy W.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Thumbnail of user randyf5
1 review
1 helpful vote
January 1st, 2014

I ordered a couple of items from this site. I was leary at first as I never heard of them. I did receive the item w/in a reasonable amount of time considering the Holidays. However one of the items I received was not what I ordered. So I sent it back w/ the label and RMA process they provided. The item was returned promptly and they received it on Dec. 16,2013. It is now the New Year, Jan. 01,2014 and I have yet to receive any refund. Previous reviews / comments are correct... they do NOT accept phone calls, only emails. And then they do not always reply. I am in agreement w/ other. I am done w/ them. I will no longer shop with them and will stick w/ Amazon.

Thumbnail of user jb74
1 review
0 helpful votes
December 3rd, 2013

I recently started ordering from NMR and have had great experiences! Love the products I purchased... I did get an email stating I had received an order when I hadn't yet, but now it has come! Thrilled... don't be afraid, get prices & great shipping! Thanks!

Thumbnail of user jackiem104
1 review
1 helpful vote
October 26th, 2017

I know it's been a while but I found this out while poking around. I wanted to buy bulk batties and it wasn't until recently that I ran out of the ones i had bought a year ago. Found a. Pdf about nomorerack-choxi and now they are called Jclub. So hope this helps the people who haven't gotten any responses and or money back!

"JClub will not be assuming liability for any obligations of Choxi. For information about how
You can file a claim for any amount that you assert Choxi owes you, you can visit the website of
Rust Omni, the court-approved claims agent for Choxis bankruptcy case, at
www.omnimgt.com/choxi, or you can call Rust Omni at *******140.
As part of its agreement with Choxi, jClub is acquiring Choxis customer database. Choxis
Privacy Policy provides that if the Company is involved in a merger, acquisition, or sale of all
Or a portion of its assets, you will be notified via email and/or a prominent notice on our Website
Of any change in ownership or uses of your personal information, as well as any choices you may
Have regarding your personal information. Under this Privacy Policy, you have the right to opt-
Out of the transfer of your personal information to jClub, and of receiving future e-mail or mail
Communications from jClub.
You may elect to opt out by any of the following methods:
1. Clicking here http://out.jclub.com/unsubscribe..."

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From the business

NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.

Company Representative

Thumbnail of user nomorerackc
Nomorerack C.

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