Nolo

Told them we needed a one-time consult. Was told 3 times someone would get back to us within 24 hours. The third time I offered to pay for the consult. I said if our situation is too small, just say that so we could move on. "We may be able to help you with that." was the response. 2 seconds to exercise professional courtesy would have prevented this review e.g. Sorry, this is not the type of case our site can help you with. How stupid.

I ordered a software download (Willmaker 2022) from the Nolo.com website. Received confirmation saying I would receive an email in a few minutes, providing the link to download the program. Two days I have received no email and their phone customer service *******158) will not answer the phone or respond to VM. I checked Amazon and the two reviews I read said the same thing: unable to download the software. Total scam.

Our business: reputable law firm with over a decade of legal experience.
My role is to help the law firm grow.
Earlier this month we purchased leads, we were told were pre-screened (they were not, no biggie).
We were told we would receive credit for leads that were not in our area (we were not).
We were told we would receive credit for leads that were not in our field of practice (we were not).
We were told we would receive credit for leads that were spam (we were not).

So, $1800, wasted.

Im very happy with this shop, everything is cheap (are imitations) but the quality is enough for the price. Good place if you wanna get some football jerseys.

Lawyers beware the leads are fake. I received about 25 "leads" and not one of them was real. Sometimes the numbers were not real numbers. When a person would pick up my call I would often hear "who are you looking for" or "how did you get this number". No customer service and if you ask where their leads come from you get a canned response that their sources are legitimate and protected. Stay away and save your money! Mike B. NY attorney.

Don't waste your time on this scam. You will not get an attorney's help. Some 20something years old receptionist just gonna ask you a bunch of questions without any explanation or reasoning. By the time you gave them all the info, you could have gone to an actual attorney and get the help you needed.

There's no tech support for this company. Nothing really works. The chat, email, phone call...
I purchased the program, but couldn't download it...
They just want $$ and provide no customer support.

I wish I read these reviews before paying foe leads. They send the leads to at least 5 different law firms. And they don't tell you. The problem is that the big law firms have huge call centers to call leads. Solo attorneys cannot compete with that.

80% of leads have disconnected numbers. The other 20% that pick up either say "wrong number" or that they already have an attorney.

Biggest waste of money. Their customer service is horrible. Anything you say to them, they respond "prove it."

Nolo was Quick to tell me that I was the Heir to millions of dollars. What they fail to tell me is the name of the insurance company!? This makes it all that much more frustrating! I have no clue as to obtain the answers! THANKS NOLO!

We are a law firm in New York. We purchased a program from them pursuant to which they were supposed to provide us with legitimate case leads for two practice areas - motor vehicle accidents and personal injury cases. After two months, we didn't receive a single usable lead. Most of these so-called leads were stale - they were months and in some cases, years old. After you attempt to contact the leads, you have to then request credit, but their process is automated and doesn't always issue credit. Their customer service is horrendous. No one responds to phone calls or emails. I receive one stock email telling me I could cancel the monthly auto-renewals, but I could not get a refund. Even though I had a large account balance, they continued to charge my credit card each month for more leads.

This is supposed to be a reputable company with a long history, but this program is a total sham. It is a fraud and should be shut down or sanctioned.

This site is a joke. Connected with a Customer Service person on 3 days in a row asking for legal assistance with an attorney. I was never connected with attorney despite the representative saying she would have one contact me within a few hours each day I called in. This is just a scam.

Randal knows what he's doing. He called and talked to me for an hour on the phone before my consultation the next day! He has- Great listening skills, Great communication, knowledgeable, Responsiveness, patience, Hard working, and preserving. I'm happy I hired Randal and I have him on my side.

I work for the marketing team at a law firm in Houston. We hired Martindale-Nolo to help find us P.I. Leads in Texas. It was a disaster that brought our P.I. Campaign to a halt.

1. The dashboard was broken from the start. I notified the sales rep right away. No ticket was created.
2. After several days, the dashboard was still not working. I notified the sales rep. No ticket was created.
3. After a few more days, the dashboard was still not working. The sales rep deferred responsibility to the account manager (whom I had still not met). No ticket was created.
4. I had a scheduled onboarding call with the account manager, where they explained that the dashboard must be functioning to complete the onboarding call. Why would the sales rep advise me to schedule this call knowing that the dashboard wasn't working. And still no ticket was submitted to fix the dashboard.
5. Most of the leads are unqualified for myriad reasons. Many had bad contact info, some were out of our practice area, one said he wasn't looking for an attorney.
6. The account manager said she'd call me regarding problems with my request for credit based on bad leads (since we still had no access to the dashboard), no call came. She said she'd call the next day, no call came. No email. Nothing.
7. It took several weeks to get the dashboard working, and when it was finally fixed, I wasn't notified until I complained.
8. Disputed leads were denied a refund despite obvious bad contact information. One of these leads was a man but a woman would answer the phone and say that we had the wrong number. They even denied a refund for the person that said they weren't looking for an attorney.
9. No action regarding the review of the bulk of the disputed leads. We were unable to dispute these leads on the dashboard because it wasn't functioning for most of the month-long campaign.
10. I demanded a complete refund. The account manager said that the only person that can approve a refund just left for vacation and wouldn't be back for a couple of weeks. There was no follow-up from the account manager, nor was I contacted by this key person in Martindale, that alone holds the power to approve refunds.
The only thing Martindale has done flawlessly is take our money.

If I could give no stars, I would. We paid for leads for workers' comp. Most of the "leads" we got appeared to be fake. Some of the people who supposedly posted the leads told us "I did not post any inquiry" or "I posted that three years ago." These folks get your money first and then will not give you a credit for all the bad leads they charge you for. Every now and then you do get a legitimate lead that can turn into a real case, but you have to weed through a bunch of apparently fabricated ones to find the occasional legitimate one. All in all, not worth it. I am in a national lawyer group and lawyers all over the country in that group are telling me that they are experiencing the same problems with Martindale-Nolo.

Great for a quick overview of the law. NEVER think t can give you all you need to know.

Lawyers do not buy leads, leads are fake. No existing or entered by a bot. Nolo will refuse to give credit for fake leads.

Brad Bernadt was our attorney for a medical malpractice case he was working with us for almost 11 months the disappeared one day just switched lawfirms. I Found out almost week later by his secretary. Also he dragged us down a road of lies. Never did he hire a expert witness or send records to one as he stated in the email I have also he was sending the records to different attorneys to review. I had to beg him to order medical records that took him over 5 months to get then when I asked him why it was taking so long just to do a review for he sends me a copy of the contract we signed stating he can drop the case if they feel it would be unsecssful. So I apologized and hoped I was wrong and he is doing what a good attorney would do. Well I was wrong he took such advantage of two people who had already been through so much. He caused us so much emotional stress and anxiety I would not recommend hiring him!

Nolo's online will maker is a poor product. Online works sometime, other times, asking to relog in. Unable to access your will several times over the past months. Once the will was deleted. Customer support will not assist. I do not recommend this product, or the Nolo online will maker.

I had a question about their Wills & Trusts software. I called their customer service department, left a message because no one answered the phone. They never called back. I emailed them with my question. They never responded. Obviously, Nolo does not value customers.

This is a scam. A number of "Leads" I was provided confirmed that they hadn't been in accidents, had never submitted anything requesting a call for representation, and when I requested a refund providing documentation from a "lead" who had never submitted his email or phone number, hadn't been in any accident and actually lived about 2000 miles away confirming the fake lead, MartindaleNolo offered no refund and kept all of my money. They count on lawyers being too busy to sue.

I already have a lawyer, I just wanted to ask a general question to someone who isn't directly involved in my case to make sure my lawyer was conducting himself in my best interest but they wanted WAY too much personal information from me and wanted to connect me with several lawyers in my area to solicit business. Unfortunate!

If you have a legal issue, don't bother using this site. I went through the process and filled out all the information that was requested and in the submission of this information, it stated that an initial consultation would be free. However, once someone from Hepworth & Associates texted me back to schedule a time to talk with an attorney but they also wanted to collect a $200 fee. Even if there is nothing they can do for you, they still want to collect $200. That just doesn't seem right and for this site to state that the consultation is free is misleading.

While helping out my brother who had received a notification that his house would be sold during the next months Sheriff's Sale - searching for any/all guidance - I found the NOLO website and submitted requested information. Immediately received a reply with 3 law firms that might be able to help. I went on line of 1 of the 3, filled out some information and that same day received an e-mail directly from an individual at the law firm. We traded a few e-mails, traded phone calls, spoke on the phone (free consultation) and with her suggestions - The Sherriff's Sale has been cancelled! No purchase was needed. I am a retired accountant nearing Medicare age helping out a family member that NOLO provided options that ended up saving the day - THANK YOU!