• NETELLER

NETELLER

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

NETELLER has a rating of 1.36 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NETELLER most frequently mention customer service, bank account, and deposit money problems. NETELLER ranks 183rd among Payment Processing sites.

  • Service
    17
  • Value
    16
  • Quality
    17
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service were of no help eventually I had to withdraw to my back account resulting in a charge of almost 20%.
How would you rate NETELLER?
Top Positive Review

“They are slow but issue resolved”

Al S.
8/29/23

Deposited money in account so that I could withdraw to 3rd party as 3rd party accepted deposits through Neteller, when it didn't work I tried to have funds returned to my bank. I sent multiple emails they requested documents, I sent documents and no response and no resolve. Issue has been resolved. The issue was my personal bank and not Neteller.

Top Critical Review

“They stole your money”

Malek Z.
9/28/23

I deposited the money and in one second they blocked my account. Now they doesn't communicate They are normal, pure cheaters.

Reviews (139)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user mk658
1 review
1 helpful vote
November 26th, 2023

This service will block your access from whole your country and your money is gonna be gone. They already did that to many countries.

Service
Value
Quality
Thumbnail of user malekzviel
1 review
0 helpful votes
September 28th, 2023

I deposited the money and in one second they blocked my account. Now they doesn't communicate They are normal, pure cheaters.

Thumbnail of user frankr622
1 review
2 helpful votes
March 14th, 2021

PLEASE AVOID!
Took money for a payment and then mysteriously said "address details do not match seconds later" Money gone from my account and marked as "pending" for weeks. Not gone to pay the bill and not in my account either! Just vanished into the Neteller cloud. Emailed customer care numerous times and no response. This is NOT. A serious company and I would not recommend you transferring any money here! AVOID

Service
Value
Quality
Thumbnail of user leuc
1 review
1 helpful vote
June 6th, 2022

I have created my account in January.
Creating my account was smooth so I was convinced to deposit some money on my account.
I thought I could make a transaction with my money right after but lo and behold, i had to undergo a verification process first before i could withdraw my money!
They froze my account and charged 5 USD every month due to inactivity.
It slowly ate away my money which i couldn't even access!
This app doesn't even deserve a single star!

Service
Value
Quality
Thumbnail of user prometheusn
1 review
5 helpful votes
February 17th, 2021
Verified purchase

I have been an another victim of neteller. They restricted my account out of nowhere then when i message them that i would like to get my money off their app. They give me some bull$#*! excuse. Do not Use neteller this company is scamming people. Out of their own money. I'm still sending them message but they don't even bother replying. I am warning you guys save your money and don't use Neteller.

Tip for consumers:
Don't Use it. It's a scam

Service
Thumbnail of user duniord
1 review
0 helpful votes
March 4th, 2023

THEY SUCK, THEY STINK, THE WORST SERVICE, THEY SHOULD BE CLOSED. BASED ON ALL MY EXPERIENCE WITH THEM, I CAN SAY THAT THEY ARE THE WORST VIRTUAL WALLET, WITH SKRILL, THAT HAS EVER EXISTED

Thumbnail of user alsarno16
1 review
0 helpful votes
August 29th, 2023

Deposited money in account so that I could withdraw to 3rd party as 3rd party accepted deposits through Neteller, when it didn't work I tried to have funds returned to my bank. I sent multiple emails they requested documents, I sent documents and no response and no resolve.

Issue has been resolved. The issue was my personal bank and not Neteller.

Tip for consumers:
Issue has been resolved

Thumbnail of user funkop
1 review
3 helpful votes
November 24th, 2022

I deposited 100€ that I wanted to lay there. I logged in today and have 0€.

After contacting them, their answer is that they charged me 100€ for not providing my documents.
However they had all my documents when I charged the account with 100€.

Nowhere is written they will charge 100€. So to resume, I created an account and gave them 100€

They are scammers and thieves. DO NOT USE THEIR SERVICES!

Thumbnail of user chinemew
1 review
0 helpful votes
October 2nd, 2021

After signing up for neteller to fund my olymph trade account, I deposited and didn't use all the money in my neteller account. After several months of inactivity, this company withdrew all my funds stating that it is Inactive account levy. I regretted ever signing up. My God will judge this guy's. They are criminals and fraudsters.

Thumbnail of user cosmins5
1 review
0 helpful votes
November 27th, 2022

You just have made the mistake of your life depositing on neteller. I made the same mistake.
When i deposit it was no problem, but when i want to withdraw they ask me for verification, the sistem they use for scaning the documents is the worst when i need to scan the back of the document i tri for 3 houer but nothing. I have sent an email with all my documents and im waiting for response.

Service
Value
Quality
Thumbnail of user andrea158
1 review
0 helpful votes
June 21st, 2022

I had account many years, it was verified, everything was good, and suddenly they froze my account...

I send mail to support and they respond something with my identity is wrong? I tell them i can turn my webcam on and show any documents they want, but they dont want accept that. They just close account and take my money...

Very bad behaviour and support. I have no other word to say, but they are scamers.

Service
Value
Quality
Thumbnail of user hafizuddina
1 review
2 helpful votes
May 12th, 2022

After registered i try to verify the account before deposit, they say i dont need to verify. Then i deposit, they restricted my account, ask me to verify, i try to verify but failed. Today, i cant access my account.

If you want to use money transfer service, DO NOT DEPOSIT BEFORE YOU ARE FULLY VERIFIED with the service provider.

"TRY AGAIN" button = dummy button

Quality
Thumbnail of user vikask54
1 review
4 helpful votes
June 7th, 2021

I have been another victim of Neteller. They directly closed my account permanently. I had successfully verified my ID and also I was using their mobile App. But they directly closed my account permanently.
But the main problem is that They will not give me my money back, It's around 20$. I did just created my new account and due to some reason, I have deposited 20$ in my Neteller account.
Neteller should try to add their users not block them permanently.
Really Neteller is a scammer.

Tip for consumers:
Don't use Neteller. Use Skrill, I know both are same but the Skrill team members are really friendly and very helpful.

Products used:
Nothing,I had just created my account. And he banked my account forever. What's more, he didn't even give me money which was about 20$ I have deposited.

Thumbnail of user robertg1586
2 reviews
0 helpful votes
June 1st, 2020

His year has been ups and down for crypto world. Whole lot of exit scam in the world of crypto
This year when I invested all my life savings with high expectation. I was disappointed because i was scammed all
With out the help of I would've been devastated all through. Well, learnt my lessons not to invest what you cant afford to lose. Thanks for helping me in retrieving my funds and bringing justice to these
They could give you tips on legitimate platform to invest with
Contact Assetrecoverynow.co

Thumbnail of user cliffl24
1 review
2 helpful votes
March 9th, 2019

I had no trouble signing up getting verified or depositing.
Where i had problems is it is very hard to find retailers that except netteller payments, after a long search i found that amazon accepts and was able to get my money thru amazon purchases, i would not recomend useing netteller there are better options out there.

Thumbnail of user gasm2
1 review
0 helpful votes
April 12th, 2022

My image is below, made a deposit and the took all the amount in it, denied me access to my own account the took my money

Thumbnail of user tusharh1
1 review
1 helpful vote
November 9th, 2021

Totally SCAM! It's unbelievable, they charged $150 from my account first and asked for Bank Statement to refund the rest of my $1837. First, they denied my statement and asked for an alternative one. I made a new bank account just to provide them with the alternative statement. After sending the new statement they said the refund request is denied and they can't refund me or provide any more information about it! Can you believe it? If you think I am lying, I can give you screenshots of everything. They have the right to terminate my account but they have no right to take my hard-earned money. Please use other payment processors but not Neteller.

Tip for consumers:
They can close your account anytime and never refund your money. They will say you have violated their terms and take all your money. Please use other payment processors. Once Neteller was good but they are completely scamming now.

Products used:
I used Neteller payment processor and lost 1937 USD which is a huge amount for me.

Thumbnail of user gregs334
2 reviews
4 helpful votes
October 18th, 2018

Neteller is a great service if you need to transfer/withdraw money internationally. Only 4 stars because they removed the ability to cash in/cash out to mastercard.

Thumbnail of user mihaio3
1 review
0 helpful votes
September 23rd, 2021

Terrible customer service no support. Charging for deposit and for windraws. Account gets temporarily blocked often. You can deposit when you want but my God when you want to windraw your money it takes you weeks with checking again documents you ve already sent and you need to argue getting your own money back besides the massive fees that they are taking anyway. No one gets back to you with anything. No words

Service
Value
Quality
Thumbnail of user abidh12
1 review
7 helpful votes
October 2nd, 2020

I'm using neteller over 7 years. Neteller closed my account without any reason. I have 6422$ on my account. Neteller want to refund me from 2 months, but they didn't do it. Now they are saying there is no account using my email. I sent a ton of mail with screenshot of previous 10 transaction, neteller account ID, but they stopped giving me service. They are F*******king scammer

Thumbnail of user norsed
1 review
2 helpful votes
March 7th, 2018

Hello everyone with problems at neteller. I live here in Calgary, Canada and I had the same problem. I tried contacting them but only a machine was answering. And then I checked their site and they based in the UK so they must've had a different time zone. And then I checked in the world clock and I was right after all. They are not operating 24/7. Best time to contact them, if u are her in the same city as me, is at 1AM to, maybe, 7Am. 'Cause I think their office hours are 8am-4pm, London time.

What I don't like about neteller is that you have to deposit money first before verifying your account.

Thumbnail of user paull1861
2 reviews
14 helpful votes
April 12th, 2022

I had issues making a payment on my account for weeks so I contacted customer service for help. They were not only incompetent but they didnt't even try to engage and attempt to resolve my issue. All i was told was that my account was under internal restriction and that they couldnt do anything about it. Totally useless customer service.

Service
Value
Quality
Thumbnail of user haithamm6
1 review
1 helpful vote
September 9th, 2021

Neteller is big scam bank, please safe your money with any good bank and don't use Neteller and they will block your account anytime without reason and they will not answer your mails and take your money as they did already with me, as you see in the attached picture they asked to take my money Crypto and they block the Crypto option in my account

Service
Value
Quality
Thumbnail of user lasdaa
1 review
0 helpful votes
September 15th, 2021

AS SOON AS I WANTED TO WITHDRAW SOME MONEY ( BELOW THE LIMIT THEY MENTIONED) THEY RESTRICTED MY ACCOUNT

2 days after i wrote the above review, and messaged PokerStars that i will report them to the local authorities, i got an e-mail that my NETELLER account has been successfully approved. Well, strangely, 2 minutes before i got the approval for my account, i got another e-mail from NETELLER that my account verification has been rejected. I think... PokerStars owns NETELLER.

Service
Value
Quality
Thumbnail of user fiaza2
1 review
0 helpful votes
December 24th, 2022

Neteller is a big cheat they deduct all my balance I just open account with them get it verified and after that make a deposit but when I tried to transfer fund firsts they did not proceed than they deduct all my funds such a poor support and cheat wallet.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about NETELLER?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
139 reviews
Have a question about NETELLER?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business