• MyTrendyPhone.co.uk

Overview

MyTrendyPhone.co.uk has a rating of 3.02 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. MyTrendyPhone.co.uk ranks 171st among Mobile Accessories sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • quite literally the worst customer service I have ever received.
How would you rate MyTrendyPhone.co.uk?
Top Positive Review

“God quality case for the price”

Caitlin M.
6/4/21

The case looks like it will protect the phone well, great price, great service. I can show off my new rose iPhone without fear of damage. Many thanks:-)

Top Critical Review

“Promised refund never arrives”

Julian B.
12/19/23

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10)
Thumbnail of user caitlinm133
2 reviews
0 helpful votes
June 4th, 2021

The case looks like it will protect the phone well, great price, great service. I can show off my new rose iPhone without fear of damage. Many thanks:-)

Service
Value
Shipping
Returns
Quality
Thumbnail of user olib1
2 reviews
0 helpful votes
June 26th, 2020

Cannot find enough good words to say about the little speaker I bought on MyTrendyPhone... it's just amazing for it's size and price.

Thumbnail of user joen433
2 reviews
0 helpful votes
October 23rd, 2020

I'm happy with purchase! The cover I bought on MyTrendyPhone has really surpassed what I wanted from it. No complaints :)

Thumbnail of user peterf376
2 reviews
1 helpful vote
May 9th, 2020

The case I bought on MyTrendyPhone has really surpassed what I wanted from it. Would recommend, always 5 stars!

Thumbnail of user julianb262
1 review
0 helpful votes
December 19th, 2023

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Tip for consumers:
That they would honour their refund policy.

Products used:
Phone case - not supplied

Thumbnail of user tmaarane
1 review
0 helpful votes
December 28th, 2023

Unprofessional phone repair and warranty repair processing. Mytrendyphone invoices the customer for warranties and, in addition, for repairs. The repair already took 4 months. Customer service and repair analysis is amateurish. I stay away from these money makers. The pictures used to justify the guarantee that the repair is not reimbursed are unclear and the causal connection is unclear. There is no answer to what was repaired on the phone before it broke. The phone was repaired and it quickly failed again and the customer is not compensated for anything. It's either a lack of unimaginable professionalism or a money-making knack.

Thumbnail of user akis4
2 reviews
1 helpful vote
July 10th, 2020

I'm really satisfied with the screen protector that I bought at your website. It works very swift and smooth as if I don't even have a screen protector on my phone.

Thumbnail of user brianw2142
1 review
0 helpful votes
August 29th, 2022

Horrific service. Ordered a phone case. Took close to a week before it was SUPPOSEDLY shipped. Ten days later an it is still not here. My options given were pay even more than I have already for a replacement sent recorded or a refund. They also to process a refund ask you to sign something which to me is providing them with your signature an important information that just simply isn't necessary. An given the fact iv bought something that has still yet to arrive I am somewhat concerned this company isn't legitimate or is buying from elsewhere an shipping upon an order. Will be contacting trading standards. An the police if my money doesn't arrive back in my account. Do not buy goods or services from this company. Terrible customer service and the product will unlikely arrive. Save your time money an patience.

Tip for consumers:
Do not buy from this website. It is a scam

Products used:
Purchased from here product never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sacrlyw
1 review
0 helpful votes
April 10th, 2020

Good fit for iphone 7

My phone feels more solid and doesn't feel like it's going to slip through my fingers any time soon.

Thumbnail of user eduarde5
1 review
0 helpful votes
September 16th, 2023

Some wretched swindlers, for God's sake, bury your entire family with the money stolen from me (280 lei), God forbid you buy anything from them, POLICE, what are you doing with these criminals?

Service
Value
Shipping
Returns
Quality
Thumbnail of user sebastianm67
2 reviews
1 helpful vote
January 28th, 2020

This wallet case fits very well with my Huawei P8. Soft to the touch, it provides optimal protection for my smartphone.

Thumbnail of user oscarn31
2 reviews
0 helpful votes
May 28th, 2020

I am very satisfied - the delivery was timely, the product is nice and practical, everything is just fine. A nice case for reasonable price - what more can one want?

Thumbnail of user jamiea171
2 reviews
0 helpful votes
June 5th, 2020

Really good quality all round. I can show off my new rose Samsung phone without fear of damage. Delivery, as promised. Many thanks:-)

Thumbnail of user michaelf4184
1 review
0 helpful votes
January 25th, 2023

Totally unprofessional site I was completely dissatisfied with working with this company. Can't recommend to anyone.

Thumbnail of user lolad19
2 reviews
0 helpful votes
April 29th, 2020

Quick delivery, great price, nice quality product! I highly recommend MyTrendyPhone service to everyone!

Thumbnail of user patrickh475
1 review
0 helpful votes
August 28th, 2020

Terrible service and terrible customer service. Ordered a phone cover over 2 weeks ago. Never received it. Was told to wait but never arrived. Was offer a refund after it failed to arrived a second time. Same story, didn't get a refund. Customer service tel line is completely closed. Alis Jacobs (customer service representative) is a waste of space as she will walk away rather than fix an easy issue. My trendy phone let me down on every level. Cheap price but even cheaper service. I don't think my order was ever dispatched!

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Hello Patrick,
Thank you for your review. We are grateful that you took a moment to rate us.

We have contacted and you and provided solution, We are truly sorry that you are not satisfied.
In spite of everything, we hope that you will consider making use of our service in the future.

Looking forward to hearing from you.

Best regards,
MyTrendyPhone UK

Thumbnail of user joen431
2 reviews
0 helpful votes
October 16th, 2020

I'm really pleased with the powerbank I bought on MyTrendyphone. Excellent products, awesome quality. I am really happy with my purchase.

Thumbnail of user jettye
1 review
0 helpful votes
January 5th, 2020

Very intuitive website. I coould find exactly what I need. I would definitely recommend it. Would buy again on Mytrendyphone!

Thumbnail of user imranr23
1 review
0 helpful votes
November 26th, 2022

Broken product and Returning the products is the most difficult way I've ever experienced. No return label was in my box, I have to write their adress by myself and pay the return by myself as well. AND also I have to make sure the package comes back to them because if the package will be sent to their near "pick up" place, they will not pick my return and that way I will not receive my money back.
So complicated! Just send the costumers a returning sticker!

Thumbnail of user danielc1929
2 reviews
2 helpful votes
September 29th, 2020

I have had very good experiences, this company has never done me wrong. Wide range of products at affordable prices.

Thumbnail of user vishalg25
1 review
0 helpful votes
December 27th, 2019

Fast shipping, easy returns, great selection of products, excellent service, I have never had an issue with them.

Thumbnail of user bradc237
2 reviews
8 helpful votes
August 22nd, 2020

Any time I have ever had a problem their customer service has always been great about fixing the issue.

Thumbnail of user bradc228
2 reviews
1 helpful vote
July 23rd, 2020

I have been totally satisfied with all aspects of MyTrendyPhone. Their products are very good, Very fast shipping service and helpful customer service.

Thumbnail of user maximilianod3
1 review
0 helpful votes
January 18th, 2020

I have used MyTrendyPhone many times, it is such an easy website to traverse around. Had no problems with anything I have ordered.

Thumbnail of user leaw3
1 review
1 helpful vote
June 8th, 2015

New customer, so far so good.
A very impressive range of smartphone accessories.

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From the business

Visit MyTrendyPhone today and shop affordable accessories for smartphones and tablets! From protective covers and mobile phone cases to chargers and Bluetooth headphones, we offer all the best tablet and mobile phone accessories.

Company Representative

Thumbnail of user silvanp4
Silvan P.
Typically does not respond to reviews

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