• MyLostPetAlert

MyLostPetAlert

Overview

MyLostPetAlert has a rating of 4.67 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyLostPetAlert most frequently mention great service, and social media. MyLostPetAlert ranks 4th among Lost Pet sites.

  • Value
    7
  • Shipping
    3
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
31
See all photos

What reviewers want you to know

Positive highlights

  • But should that ever happen, this is the service to use.
  • A person responded to my craigslist ad suggesting I try mylostpetalert.com.

Critical highlights

No critical highlights yet

How would you rate MyLostPetAlert?
Top Positive Review

“Blessing”

Amy G.
9/14/23

Thank you for helping, it means everything! Our family can finally rest at night with our Bean right by our side.

Top Critical Review

“Lost pet and they haven't fulfilled their duties on time.”

Lauren L.
5/24/23

I placed an order for their most expensive package before they opened on 5.22.23, and while faxes were sent out and I believe that Facebook ads are being run, we have gotten no confirmation that a voice message has been created and sent out to people in my area, which is the thing that I was most concerned about getting done. Because, people need my phone number if they happen to see a cat in their back or front yard. She'll likely be gone if they have to go down the block to find my sign. What's worse is that their "customer service" is non-existent. We have tried to contact this company every way imaginable. I called them numerous time yesterday and today and every extension says that there are no agents available, the same message when you try to chat with them on their website. How can NO ONE be available at a company where they offer time sensitive services? Frankly, I listed my pet on other sites that have then offered to provide the same services to me and had I not spent hundreds of dollars with my lost pet alert, I'd have it to have to spend with these other people who might at least follow through and provide the service in a timely manner. In addition to that, we have emailed them, we sent a message through their chat feature (and there's never anybody available in their chat at least not for the last two days), tried contacting them via Facebook messenger except it appears that they are not accepting messages through messenger because all messages failed to send. It is absolutely absurd to operate like this when you tell people "We typically can process phone alerts within 1 hour, but please allow up to 3 hours in instances of high demand." (MyLostPetAlert.com FAQ page) and in my case, at the very least, this is just untrue. It's false advertising, because that's not what they've done and I'm aware that they're located in the West Coast, but we're still going on 48 hours later and I've received no phone calls service, and no response to any of my attempts to contact them. If I hadn't called to confirm with all of the local vets in my area that they received a fax from these people, I would think that this was a complete scam. How can you have no one available to talk to for the last two days? No message as to why no one's available, not even one person where I have to wait an hour or two to talk to them. Because, I would do that. And frankly this is horrible to do to people who are panicked and suffering trying to do everything they can to find their lost pets. My Lost Pet Alert is failing me when I paid them hundreds to provide a service in the time they determine.

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

service (37) craigslist ad (3) 24 hours (3) cat (34) facebook ads (3) woof package (3) animal shelter (3)
Thumbnail of user kevinm3434
1 review
0 helpful votes
August 24th, 2022

Professionally trained workers helped me in my search MyLostPetAlert my dog disappeared during a walk. And now my current affairs do not allow me to devote much time to searches. And precisely according to a specially constructed order MyLostPetAlert they carry out a quick and timely notification, which contributes to the proper finding missing animals And again, peace and comfort in our home. Thank you for creating an atmosphere of joy after our pet's homecoming

Service
Shipping
Returns
Thumbnail of user amyg1841
1 review
0 helpful votes
September 14th, 2023

Thank you for helping, it means everything!
Our family can finally rest at night with our Bean right by our side.

Thumbnail of user valeried493
1 review
0 helpful votes
May 9th, 2023

Because they were able to fax ($49.00) the flyer to all the animal hospitals and shelters any one who would call any of the facilities would be informed the is lost and contact info provided.

Service
Value
Quality
Thumbnail of user mm1045
1 review
15 helpful votes
July 31st, 2020

Double thumbs up. We hope that your beloved pet does not become lost. But should that ever happen, this is the service to use. Thank goodness a neighbor recommended this service to us. Professional, compassionate, and "get's it done". I even saw our dear kitty's picture in the front door window of a veterinarian's office that we had never been to. Thank you!

Thumbnail of user brunom84
1 review
13 helpful votes
June 9th, 2020

I want to you thank you for helping me find my dog Romeo he is my only friend/companion. I've had Romeo since he was 8 weeks old and he has never slept out of my house. Romeo is now 7 years old and has anxiety he is on meds. I was so distraught just knowing he was lost or hurt, dead etc than knowing two blocks from my house on Prescott there was a mountain lion, someone found remains of an dead animal tail and intestines. Again I want to thank you so much for helping bring Romeo home alive although his leg is broken at least he's home. God bless you.

Thumbnail of user hannahd121
1 review
14 helpful votes
July 3rd, 2020

Even though we found our pet about an hour after I purchased this service. I still would highly recommend this service for the potential value it holds. They help get the word out faster than I ever could on my own. Sponsored targeted Facebook ads to people around you, call people around you and flyers sent to all the local shelters, clinics and groomers and they even send you a list of who they contacted! Highly recommend! Let them make the calls while you hit the pavement (or woods in my case) in search for your pet. She came home exhausted, dehydrated and covered in ticks but she's home and she's safe and that's all that matters.

Thumbnail of user santosr6
1 review
12 helpful votes
October 16th, 2019

Thank you this is one of many websites that helped secure her return home!"UPDATE" she has been ***FOUND*** thanks to a wonderful couple near our house. She was hiding out by the train tracks and was not easy to get to even with my wife calling for her. Thank you all for your help and cooperation god bless you all. Glad I live in such a great community. It's ppl like you that give me hope and a positive outlook for the future. Couple found her threw paw boost but all these pages are great and a good way to get heard in Hope's for your dogs return!

Thumbnail of user analynl6
1 review
0 helpful votes
August 14th, 2022

It was really easy to go through with the app as well as the poster that was auto-generated for you. 5/5 definitely recommend!

Thumbnail of user danaw125
1 review
8 helpful votes
November 10th, 2019

My pet was lost for two days and while she ended up walking home in her own, it was so helpful to know that Lost Pet Alert was on the case helping me spread the word about my missing furry friend. Ultimately I canceled the alert but I felt good knowing that this site was letting all of the major shelters etc know of my cat's status. Everything helps :)

Thumbnail of user shellys342
1 review
0 helpful votes
January 24th, 2022

I called all of the clinics that were allegedly faxed and not one received any fax from this business. I'm reporting to BBB and my credit card company for false charges.

Service
Value
Thumbnail of user tonyap72
1 review
0 helpful votes
August 2nd, 2020

MyLostPetAlert are awesome people and I recommend if you have a lost pet to put an alert up with them.

Tip for consumers:
use them

Products used:
Alert for lost pet

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryc929
1 review
9 helpful votes
July 17th, 2019

This website gave me so much peace of mind when our cat was lost. We printed flyers and put them all around our neighborhood, and then got calls from neighbors who saw her. The flyers were direct and had all the immediate information people needed. If I had been doing it on my own I would have probably rambled on and forgot to put something important on there. So thankful for this service!

Thumbnail of user alexisb433
1 review
0 helpful votes
November 16th, 2020

Thanks to the flyers, our Tank was reunited with us within 5 hours of losing him. We are so thankful! I highly recommend this service.

Thumbnail of user kateb225
1 review
0 helpful votes
January 24th, 2020

So amazing. Thank you for your quick response and help! I was able to have a flyer sent to all the right agencies in my community making the search really helpful!

Thumbnail of user thelazerusvault
1 review
0 helpful votes
May 24th, 2023

I placed an order for their most expensive package before they opened on 5.22.23, and while faxes were sent out and I believe that Facebook ads are being run, we have gotten no confirmation that a voice message has been created and sent out to people in my area, which is the thing that I was most concerned about getting done. Because, people need my phone number if they happen to see a cat in their back or front yard. She'll likely be gone if they have to go down the block to find my sign. What's worse is that their "customer service" is non-existent. We have tried to contact this company every way imaginable. I called them numerous time yesterday and today and every extension says that there are no agents available, the same message when you try to chat with them on their website. How can NO ONE be available at a company where they offer time sensitive services? Frankly, I listed my pet on other sites that have then offered to provide the same services to me and had I not spent hundreds of dollars with my lost pet alert, I'd have it to have to spend with these other people who might at least follow through and provide the service in a timely manner. In addition to that, we have emailed them, we sent a message through their chat feature (and there's never anybody available in their chat at least not for the last two days), tried contacting them via Facebook messenger except it appears that they are not accepting messages through messenger because all messages failed to send. It is absolutely absurd to operate like this when you tell people "We typically can process phone alerts within 1 hour, but please allow up to 3 hours in instances of high demand." (MyLostPetAlert.com FAQ page) and in my case, at the very least, this is just untrue. It's false advertising, because that's not what they've done and I'm aware that they're located in the West Coast, but we're still going on 48 hours later and I've received no phone calls service, and no response to any of my attempts to contact them. If I hadn't called to confirm with all of the local vets in my area that they received a fax from these people, I would think that this was a complete scam. How can you have no one available to talk to for the last two days? No message as to why no one's available, not even one person where I have to wait an hour or two to talk to them. Because, I would do that. And frankly this is horrible to do to people who are panicked and suffering trying to do everything they can to find their lost pets. My Lost Pet Alert is failing me when I paid them hundreds to provide a service in the time they determine.

Tip for consumers:
Try calling or talking to them first. Are you able to get in touch with them? If not, perhaps that will weigh into your decision as to whether to use them. Are they to some degree taking advantage of the fact that people in this situation don’t have time to waste and so they won’t take the time to speak with the company and even if they do reach out, they’ll go ahead and make a purchase anyway before hearing back, because again, time is of the essence.

Products used:
The Howl Package (faxing, social media advertising, and supposedly a custom recorded alert to be sent to neighbors).

Service
Value
Quality
Thumbnail of user nicolel208
2 reviews
3 helpful votes
March 1st, 2019

The site is ok and does get some attention however, you can get the same results by putting up your own flyers!

Thumbnail of user davids5105
1 review
0 helpful votes
December 17th, 2020

This website is outstanding everyone should share this site and save it if you have a lost pet. Totally worth every penny

Thumbnail of user ariellel7
1 review
0 helpful votes
March 13th, 2020

Yay! Popcorn is home! She was missing for three days and someone told me about My Lost Pet Alert. I joined, printed flyers and she was found tonight! I appreciated how easy it was to print flyers. Thank you!

Thumbnail of user nickm717
1 review
1 helpful vote
September 21st, 2020

This is a great service. It was good knowing that I had all bases cover with this service. The service probably works best for more social cats that are friendly to strangers. My cat is very skittish and so had to be trapped to retrieve. The fliers proved helpful in pinning down the best locations to set the humane traps.

Thumbnail of user yzamare
1 review
0 helpful votes
July 4th, 2021
Verified purchase

If I could give zero stars I would. We tried to contact by calling and sending emails to ask for a refund because none of the services they advertised were done. Not one of the shelters and vet clinics we called to ask if they had been alerted had been altered. The only alerts they had been given were the ones from HomeAgain when I alerted them my dog was missing. We had better luck with Pawboost and Nextdoor. No representatives ever answer the phone they always say there are no agents available. This was a huge let down and we want our money back.

Products used:
My lost pet alert

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenl150
1 review
4 helpful votes
June 23rd, 2020

The overall concept of this site is great. However, after signing up I felt buyer's remorse. First, they advertise that they will send out a phone call to yoir neighbors within. 6 miles of your home. Not true. I downloaded the. Csv file and over half of the addresses were 3+ miles away. I live in a suburban neighborhood so with hundreds of houses. Not one address on the list was in my neighborhood.

Second, their email stated it would take 5 minutes to fax nearby shelters, vet clinic and rescues; 1-2 hours to start phone message; and 1-2 hours to start Facebook ad. 4 hours later I didn't receive any emails.

I called and got a message that no agents are available to take your call. I reach out on messenger... nothing. The next day I receive 3 emails at around 7 pm. I downloaded the list of numbers called and brought to their attention that addresses/numbers on call list were not a mile radius from my house as they advertised. No response.

Last, I realized they have some bot scouring craigslist or something tapping in to people's emotions and posing as a concerned citizen. I know this because i posted about my animal twice and received the same exact message from "Patricia" claiming she used the service, got her animal back and was referred to the service by her vet. While I get that's a sales tactic, and an effective way since people sign up, I think it's shady. Just admit you're a pet finding service rather than pose as a concerned citizen that feels my pain.

On a side note running a Facebook ad for a day only costs about $10. So if you have the time and the knowledge you're better off doing it yourself. At least then you can see the amount of people it reached and whatever other analytics.

Like i said, it has a great concept (although the phone calls should probably be replaced by text since no one answers phone calls anymore). But their customer service is non-existent and their site falsely advertises their services.

Thumbnail of user whitneys68
1 review
12 helpful votes
October 29th, 2019

I was worried that they may only send faxes to 3 local places but they sent them in a radius of approximately 75-100 miles. We live near a major highway and anyone traveling could have picked him up and carried him far away. The flyer was beautiful and easy to print. The media exposure was excellent. I am impressed with this website.

Thumbnail of user donc231
1 review
1 helpful vote
May 8th, 2019

Peace of mind and a brilliant idea. I know it made me feel better, and I did find Bob! I found out from another call that Bob had been making himself at home and the woman who called said she'd got a call about Bob earlier in the day. So now I know this web site works and works well. Thank you!

Thumbnail of user parka16
1 review
9 helpful votes
February 2nd, 2020

Very thankful that he is home. So amazing. Thank you for your quick response and help! I was able to have a flyer sent to all the right agencies in my community making the search really helpful! So helpful and a great community of helpful caring animal lovers.

Thumbnail of user rosemarym25
1 review
1 helpful vote
January 21st, 2017
Verified purchase

I like the ease of the website and loved the fliers. I printed the flyer out to post in my neighborhood and received a call immediately

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From the business

The #1 Pet Recovery service - we can fax flyers, advertise on Facebook, and even robocall 1000's of neighbors! Click to learn more.

Company Representative

Thumbnail of user brianf73
James E.
Customer Relations

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