• MyBuilder

MyBuilder

Overview

MyBuilder has a rating of 2.68 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyBuilder most frequently mention customer service, shortlist fee, and fake jobs problems. MyBuilder ranks 56th among Contractors sites.

  • Service
    58
  • Value
    51
  • Shipping
    16
  • Returns
    18
  • Quality
    42

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
0
Negative
10
103
See all photos

What reviewers want you to know

Positive highlights

  • Would have them again also would recommend My Builder if you're looking for good trades people at a competitive price.
  • My Builder based on customer reviews helps a lot to choose the best person for the job.

Critical highlights

  • Would be good web page but unfortunately I guess they are cheating with fake job offers to charge the builders more.
  • Worse still and we had a customer that we refused to work for because of her abusive behavior regarding her posted job.
How would you rate MyBuilder?
Top Positive Review

“Repair of my bedroom door”

Marilyn M.
2/1/24

I had Jem Kemal/Carpenter repairing my son's cracked wooden door frame, the job was done to a very high standard of craftsmanship, also gave me good advice and informed me what he would do to repair the door, anyone wanting a Carpenter, I recommend you go online and book Jem, 'JKS Carpentry' thanks again Jem!

Top Critical Review

“Fake leads, SCAM”

Dominic R.
1/11/24

If you want to pay for fake leads which I believe are people in their offices responding and making up jobs then disappearing you will be broke before you even start. £200 for 9 leads 1 spoken to and when I sent him his quote I got no response, SCREAMS SCAM!

Reviews (490)

Rating

Timeframe

Other

Reviews that mention popular keywords

job (237) work (157) trades people (10) tradesman (54) money (40) customer service (8) tradesmen (93) customer reviews (5) builder site (8) great service (7) right person (5) trading standards (4)
Thumbnail of user dominicr148
1 review
1 helpful vote
January 11th, 2024

If you want to pay for fake leads which I believe are people in their offices responding and making up jobs then disappearing you will be broke before you even start. £200 for 9 leads 1 spoken to and when I sent him his quote I got no response, SCREAMS SCAM!

Tip for consumers:
Worst lead generating company I have come across

Products used:
Shortlisting for jobs

Service
Value
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Thumbnail of user tracyh93
3 reviews
16 helpful votes
November 23rd, 2023

We got them of mybuilder stay well away from them fitted my bathroom 3 leaks not able to use bathroom called text no response more cowboy builders of mybuilder site and look at the door he a joiner ffs

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Thumbnail of user marilynm1326
1 review
0 helpful votes
February 1st, 2024

I had Jem Kemal/Carpenter repairing my son's cracked wooden door frame, the job was done to a very high standard of craftsmanship, also gave me good advice and informed me what he would do to repair the door, anyone wanting a Carpenter, I recommend you go online and book Jem, 'JKS Carpentry' thanks again Jem!

Tip for consumers:
N/A

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N/A

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Thumbnail of user samanthaw886
1 review
0 helpful votes
August 12th, 2023

The builder Big Bear Bros has taken over twenty thousand pounds stolen my hob my kitchen cupboard doors kept two radiators and left house unfinished. Due to him not paying his staff they expected money off me and when I refused they took their equipment yesterday morning after screaming at my friend and have left house unfinished. Not happy I got them from your site. Disgusted and I am now informing the police

Thumbnail of user georgel1535
1 review
0 helpful votes
March 27th, 2024

We paid £1000 to have our roof repaired and still it leaked. We had to get another company to inspect the repairs and they stated it was a mess. It will cost £1800 to have the roof watertight. In future I will contact Checkatrade if I require any work to be done in my house.

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Thumbnail of user stevel2539
1 review
0 helpful votes
February 4th, 2024

Absolute thieves and con artists! Like so many reviews my story is the same. Received a leaf and rang it immediately... in fact I was desperate to get work so continued ringing throughout the day... no answer! That's when I got stiffed for £31...I didn't even get to speak to anyone and got charged this when I was absolutely skint. I contacted them but got no response. I imagine they just buy a burner phone send out the new number on a fabricated new leaf and say around laughing their heads off as it rang merrily away all day long as they sent out demands for money. Now I've had 2 debt collector letters demanding payment! They are a very slippery company all together and doubt very much they are as transparent as they might make out. There is nobody to police them as they just generate leads that nobody knows are real or not. An absolute snake of an outfit who just pray on people obviously needing work only to steal off them and send debt collectors... absolute ignorant thieving scum... STAY AWAY... and now carol whoever she is has replied with comments distancing themselves saying I apparently had an opportunity to reply using terms like 'regrettably' and unfortunately' etc... absolute horse dung I've had no such olive branch as they have indicated and Carol probably doesn't exist anyway...in EVERY CIRCUMSTANCE I CANNOT SPEAK TO ANYONE... DEBT COLLECTORS REMAIN... DO NOT BE SWALLOWED IN BY THESE CON ARTISTS... NOTHING BUT SNEAKY SCUM! Just to add I have had to pay the filthy scumbags after getting serious threats from debt collectors. THERE ARE REPUTABLE COMPANIES SIMILAR TO THESE THIEVES WHO DO NOT SET OUT TO STEAL YOUR MONEY...UNDER NO CIRCUMSTANCES USE THESE...THEY WILL SIMPLY DESTROY YOU!

Tip for consumers:
N/A

Products used:
N/A

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Thumbnail of user adambransbury
1 review
7 helpful votes
July 19th, 2023

Hi I'm a tradesman, Gas engineer.
This site is a scam.
You have to pay £10 odd to be 'shortlisted' for a job which means you can just have the supposed customer details.
I did this twice and the 'customer' was some random call centre in London.
So I think they have people create fake jobs to get money from 'leads' fraudulently.
I can't be bothered to pursue just paid £18 to stop getting harassing emails and deleted account.

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Thumbnail of user abdulm192
1 review
3 helpful votes
January 26th, 2023
Verified purchase

Be aware of this company,I made account with,my builder, got message,to react on jobs,I showed intrest on one job,in response i person send me number, when called person never responded and after 1 week had to pay £25to my builder.
Such a scam,never try it as abuilder if you are looking for work

Thumbnail of user jazzk13
1 review
2 helpful votes
September 2nd, 2023

Tradesmen are not checked.
Gas man was not registered.
Joiner and builder didn't even have cscs card and it only cost an extra £250 to get someone legit.

Thumbnail of user richardjvazv
1 review
4 helpful votes
January 21st, 2023

I made the mistake of not reading a message from a tradesperson and asking for his number. When I talked to the tradesperson he told me to F off as I had not read his message thereby him having to pay My Builder more money., I made a simple mistake but still deserve to be treated with respect. I reported this to My Builder and they did NOTHING. Indeed, they removed my negative comment regarding the tradesmen which I left to protect other customers. What does this tell you about My Builder?

Service
Thumbnail of user sharonm2945
1 review
0 helpful votes
January 24th, 2023

I had Niall who came to help with assembling my wardrobe, oh man was so incredible amazing, like the wardrobe didn't come with a manual he didn't stress but worked it out. I was really amazed of his work he didn't even take much time. He is kind I highly recommend him for any service you may need. Thank you once again for your good work Niall, and my builder your service is excellent. Thank you

Thumbnail of user franciscob173
1 review
0 helpful votes
July 29th, 2023
Verified purchase

ADAM EDWARDS ROOFING CONTRACTORS. Comoany*******
Worked only in the evenings
Caused Flooding in flat below
Made the water ingress to flat below worse
Did not fix the problem.
Closed the company and registered a new one.
Never showed back to help

Thumbnail of user alans500
1 review
3 helpful votes
May 11th, 2020

Easy simple method of hiring the quality workers you require.
They do the "Advertising" for you and 'vet' applicants for your work.

Thumbnail of user stephanieb2003
1 review
1 helpful vote
February 8th, 2022

Cheap Builder. 4 Bed 2 bath, 2 car garage.
1. All interior door handle were left openings. Builder refused to replace right door opening handles.
2. Standard Single family home lot. Builder did not sod 12 feet of lot.
3. Lot was not graded properly to allow rain water to flow away from home. Builder refused to fix.
4. Cabinet door was striped, they fixed it with a piece of wood.
5. Exterior garage concrete slab was sloped towards house and not dropped several inches, when it rained the water would come into garage. In progress of being fixed after 3 months.
6. Walls were not textured
7. $500 fixture budget. You cant buy features for a 4 bedroom 2 bath, dining, living and kitchen lights at $500.
8. The home was extremely dirty on the inside with construction debris after closing.
9. Tile in master shower was installed incorrectly. Builder did compensate for the error.
10. Doors not leveled. Builder refused to fix
11. Cheap padding and carpet
12. Gap between carpet and baseboard in every bedroom. Builder refused to correct.
13. Air filters were dirty
Consolidated list of repairs after closing. Electrician for switches that did not work, Drywall cracks and uneven surfaces, grout for tile floors had cracks and holes, concrete nails exposed on patios, cabinets caulked, sink faucet missing a part, Hot water heater leaked, windows would slide down when opened.

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Thumbnail of user hughesh5
2 reviews
26 helpful votes
February 4th, 2020

I have been a member for 12 months and I can honestly say that my builder is a complete rip off and the only ones making money is them, you will often get shortlisted then charged and no contact from the job poster or a nice message to say sorry we have sorted the job now and you won't even get to price the job, its about time my builder was shut down and sued for making fictional customers, really bad company, please stay well away

Thumbnail of user sheilav130
1 review
1 helpful vote
April 22nd, 2023

I M very happy with the service I received from Alex.
He replied straight away, gave me the price an I accept it an fixed thd date, as they advice us to get a quote from at list 4 so I was bit septical that I should have few more quote!.He sound genuine and must say he was down to earth did so much extra and never charge, I even offered more money but he won't take it. I recommend him 100% did very good job and very nice person.God bless him

Thumbnail of user romeon3
1 review
0 helpful votes
June 30th, 2020

This website is very useful in finding traders for your building works. When i need contractors to do works at my property i found them at this website.

Thumbnail of user paulb3930
1 review
0 helpful votes
July 23rd, 2022

So just used Pete from Prodecks uk in Hull. Pete is a lovely warm friendly man, contracted him through mybiulder.com to strip and rebuild a large decked area for my mother. Pete has done a first class no rushed job, giving sound advice and keeping me updated constantly throughout the project. We are very happy with the results and would not hesitate to use him again or indeed recommend him to anyone looking for a professional no rushed quality project. Thanks Pete a massive big up for Prodecks uk

Thumbnail of user lk15mxx
1 review
4 helpful votes
August 30th, 2023

MyBuilder.com is cheating whit shortlist fee. Not every shortlisted job is happening but MyBuilder.com they still charging their fees. Which is wrong.

Thumbnail of user barryw206
2 reviews
0 helpful votes
July 23rd, 2020

Gave MyBuilder a couple of jobs and received several responses. Hired a company for each job and the work was completed to an excellent standard.

Thumbnail of user annec257
8 reviews
15 helpful votes
January 7th, 2023

I hired a tiler GS Decorating through them What a mess he left, 2 days later we are still trying to clean up the dried in grout off the window frame, the window, the tiles and drainer The whole floor had to be vacuumed and washed He left an electrical socket not screwed in. Sent photos to my builder but they are refusing to do anything When if I asked if they had seen the photos of the mess I was told I'm not a tradesperson You don't need to be a tradesperson to see the mess of dried in grout we cleaned What a stupid remark I have cancelled another job I had posted with them Why did they want me to send photos if they weren't going to do anything He made vile remarks about my husband when it was me who posted the job He was here for 3 hours on two daysIn future I will use a more reputable job finder

Tip for consumers:
If my builder would actually investigate this rogue tradesman

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Quality
Thumbnail of user neilg197
1 review
3 helpful votes
July 6th, 2022

Mybuilder is a Ripoff company only out to fill there pockets with tradesmens money. Invoice for None exciting jobs no customer vetting. No tradesmen customer services. Worst experience I've ever had in 30 years as a professional tradesmen.

Tip for consumers:
Don't under any circumstances

Products used:
Mybuilder website

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Thumbnail of user paulineb113
1 review
0 helpful votes
July 8th, 2020

Ive used My Builder to find tradesmen for quite a few jobs over the years. Is very easy to use, the tradesmen have all been well recommended, polite and all done a good job.

Thumbnail of user kimmiul
1 review
4 helpful votes
September 15th, 2022

The traders work hard but whenever we have a shortlisted from the client and have not selected by client for work, we still need to pay the shortlisted fee which doesn't make sense! Mybuilder is greedy monster company as hell. $#*! company shortlisted rule. I will never use it again as a trader.

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Thumbnail of user catherinew956
1 review
0 helpful votes
September 17th, 2023

I advertised for someone to clear all weeds from my front and back garden. Patrick came on time and did a fantastic job at an extremely reasonable price. I highly recommend him to anyone who is interested in hiring a punctual,pleasant and hardworking person
Catherine Wilson Sept 16 2023

Tip for consumers:
The gardener I chose was fantastic

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From the business

Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.

Company Representative

Thumbnail of user myb
MyBuilder S.
Typically does not respond to reviews

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