Basically, they did not deliver - not a great consumer experience, don't buy from these guys, they may well rip you off!

Their site was simple and easy to use, they had products available that were not available elsewhere. When it came down to delivery, my order did not turn up.
I waited some time since their website explained that an order is only lost after a month has passed.
When I chased them, the emphasis was on me to chase the Post Office. The Post Office had no recollection of a delivery or missed delivery to my house despite being efficient normally, they also hadn't left a note (as they would usually).
The supplier was adamant that they were in the right and that they had done nothing wrong even though the goods hadn't arrived, I didn't believe them so I requested a refund as my consumer right.
Having since chased a couple of times it seems as if they are ignoring me. Nice waste of £20!

Paypal have been useless, they quote 45 days for making a claim, outside of this, all they do is register a complaint.

I ordered a dvd at the start of September and it never arrived. Following the 28 days i emailed moviebytes and they promptly replied and asked me to be patient due to the postal strike. I waited a furthwer two weeks and emailed again asking for the refund. They promised they would send it out again and told me it was on it's way. Two weeks later I emailed them again as it had still not been delivered and they have completely ignored all subsequent emails asking for a refund. Absolutely ridiculous