• MotorTrend

MotorTrend

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Overview

MotorTrend has a rating of 2.47 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. MotorTrend ranks 207th among Magazines sites.

  • Service
    13
  • Value
    11
  • Shipping
    5
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
See all photos
How would you rate MotorTrend?
Top Positive Review

“Great magazine”

Stephen P.
11/18/21

I read plenty of books about cars and magazines as well. I have decided to find new magazine in order to read new articles about cars and motorcycles. I found this service in the internet and I was really interested in the material which is presented here. Now I'm waiting for new edition every month and I try to earn more money in order to afford myself to buy this magazine. In my opinion, people always should read something that they really like in order to be happy. This service is great and I'm sure that I will buy magazines here more and more, because the materials is great.

Top Critical Review

“HOW CAN YOU CALL THIS CUSTOMER SERVICE?”

Mike K.
1/15/24

In oct. I renewed my Hot Rod subscription for 3 years. 2 months later this is attached to the cover my magazine. "As fellow motorheads, we're thrilled to announce that starting Spring 2024, we're charging ahead with plans to enrich your Reading experience like never before. Here's how it works; Instead of the conventional twelve issues Per year, we're stuffing heaps more in-depth and high-quality Content into four gorgeous collector-quality issue, worthy of any Car fan's coffee table. Plus! We invite you enjoy one free Year of MotorTrrend+, where you'll Stream exclusive shows, live motorsports, Mecum Auction, and access to our entire Digital magazine archive. Value of $54.99 No strings, just unlimited fun. Go to MotorTrend.com/HotRod/QuarterlyOffer To register for free. What are you waiting for? Ready set GO! -The Hot Rod Crew" I'm not real happy with quarterly instead of monthly issues, but we'll see. I went to MotorTrend.com/HotRod/QuarterlyOffer and registered for this "free year" I received a transaction number, but was never asked to create a User name or password. When I go to MotorTrend+ and use my email address As my user name (as per Motor Trend's customer dis-service) and click forgot Password they say that they have sent an email with password reset instructions. I've tried this 3 times and never have received any thing (yes I checked my spam) I called Hot Rod, they are no help at all. I spent the better part of a day back and forth with MT help chat, they know even less! I asked for a phone number to call and told that they don't phone support. HOW CAN YOU CALL THIS CUSTOMER SERVICE?

Reviews (52)

Rating

Timeframe

Other

Thumbnail of user mikek1538
3 reviews
0 helpful votes
January 15th, 2024

In oct. I renewed my Hot Rod subscription for 3 years.
2 months later this is attached to the cover my magazine.
"As fellow motorheads, we're thrilled to announce that starting
Spring 2024, we're charging ahead with plans to enrich your
Reading experience like never before.

Here's how it works; Instead of the conventional twelve issues
Per year, we're stuffing heaps more in-depth and high-quality
Content into four gorgeous collector-quality issue, worthy of any
Car fan's coffee table.

Plus! We invite you enjoy one free
Year of MotorTrrend+, where you'll
Stream exclusive shows, live motorsports,
Mecum Auction, and access to our entire
Digital magazine archive.
Value of $54.99

No strings, just unlimited fun.
Go to MotorTrend.com/HotRod/QuarterlyOffer
To register for free.

What are you waiting for? Ready set GO!
-The Hot Rod Crew"
I'm not real happy with quarterly instead of monthly issues, but we'll see.
I went to MotorTrend.com/HotRod/QuarterlyOffer and registered for this
"free year" I received a transaction number, but was never asked to create a
User name or password. When I go to MotorTrend+ and use my email address
As my user name (as per Motor Trend's customer dis-service) and click forgot
Password they say that they have sent an email with password reset instructions.
I've tried this 3 times and never have received any thing (yes I checked my spam)
I called Hot Rod, they are no help at all.
I spent the better part of a day back and forth with MT help chat, they know even less!
I asked for a phone number to call and told that they don't phone support.
HOW CAN YOU CALL THIS CUSTOMER SERVICE?

Service
Thumbnail of user amandaj1185
1 review
0 helpful votes
January 11th, 2023

Motor Trend has cancelled its best show "Dirt Every Day". It was safe to watch with the whole family. We'd crack up and learn things. Please bring it back. We cancelled our subscription after having it for over 5 years.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elorad1
1 review
4 helpful votes
November 16th, 2021
Verified purchase

I ordered two things from the website, stuff for my boyfriend who lost his dad this year and Roadkill was one of their favorite shows. Over three weeks later it finally shipped, could NOT get ahold of anyone until it shipped, it shipped without my full address (even though when I ordered it showed the full address) and to top it off I only received one item and no reply email. I've tried to contact many times and nothing but an automated message. Don't waste your time.

Tip for consumers:
Just don’t, you’ll be wasting time and money.

Products used:
Only received the shirt.

Service
Shipping
Thumbnail of user waynechadwick693
1 review
1 helpful vote
October 7th, 2023

Motortrend sucks. Volosity was better I'm tired of all the reruns...

Service
Value
Quality
Thumbnail of user kathleenm29
5 reviews
9 helpful votes
September 15th, 2014

I really like Motor Trend. Of the other car magazines, I think they take more time testing vehicles and giving a person their money's worth take on how that particular vehicle performed for them. Based on all things they do for their vehicle testing I think it paints a better picture of real world performance the average consumer wanting to buy that particular vehicle might experience.

Thumbnail of user justinm1215
2 reviews
4 helpful votes
December 8th, 2021
Verified purchase

I placed an order with the Motor Trend shop 6 weeks ago, and I have received nothing and have had all of my inquiries ignored. They charged my card the day that I placed the order, but took almost a month before they claim to have shipped anything. Then over 2 weeks after saying they shipped my order, I have still received nothing and they continue to ignore my emails. Motor Trend and the Wildflower Group that runs their store and just a ripoff!

Service
Value
Shipping
Returns
Quality
Thumbnail of user joex373
1 review
1 helpful vote
July 23rd, 2023

Each night used it to be a pleasure to watch a great program line up. That hasn't been the case, for me, over the past few years.

Products used:
Television programing

Service
Value
Quality
Thumbnail of user reginaldf50
1 review
0 helpful votes
August 28th, 2022

Why is it that when us as Black people start doing something that get popular and know that white people of power find a way to steal are success in stead of putting a Black host on your channel you guys go out and try to feel the gap with one of your own race members, I truly did love this channel but who ever is behind this channel making decisions should be fired and the channel should be removed from tv no longer watching this channel no longer this is sad before and give are Black people are Respect, you guys should have put a black host on your TV channel and show

Service
Value
Thumbnail of user roberta3230
1 review
0 helpful votes
August 25th, 2022

After subscribing to the MotorTrend+ streaming service, it was good for a while. A few shows I regually watched were available with extra episodes. However now that I have seen all I want to see I tried to cancel the subscription (Note: MT+ says '... cancel anytime...' Well, no you can't, you try and get a message that says because you paid for the service you can't request they cancel it, you have to wait till it runs out, however here's the rub... it autorenews! So you can't cancel it, period. Sent letter advising of legal action under the Missouri Merchandising Practices Act (MMPA), we'll see how this goes. Class Action lawsuit anyone else in Missouri?

Tip for consumers:
Beware: Almost impossible to cancel even when they tell you upfront '...cancel anytime...'

Products used:
MotorTrend+ Streaming service/on Demand

Service
Value
Thumbnail of user pauld2081
1 review
4 helpful votes
January 14th, 2022

After redoing my plans to make sure I would be able to watch mecum kissimmee 2022 because my buddy was buying a car at this auction i watched for 2 days the car's finally next on the block but motor trend tv goes 2 commercial showing the same idiot commercials they been showing for 2 days and by the way this was not a low dollar car but a high end one but evidently the morons at motor trend are more intrested in showing commercials not the auction i'm all done watching the phony car gurus of motortrend and all there shows and commercials

Thumbnail of user jeffs3239
1 review
0 helpful votes
March 5th, 2024

It's almost unwatchable. The entire show has ads for other MT shows. They're showing something on a car and it's covered up by their ads.

Thumbnail of user michaelo1065
2 reviews
2 helpful votes
January 26th, 2021

Are we in England? Throw great shows on your pay for app. And shaft the cable viewers with garbage British shows.

Tip for consumers:
Change the channel

Products used:
Cable

Service
Value
Quality
Thumbnail of user stephenp364
14 reviews
14 helpful votes
November 18th, 2021

I read plenty of books about cars and magazines as well. I have decided to find new magazine in order to read new articles about cars and motorcycles. I found this service in the internet and I was really interested in the material which is presented here. Now I'm waiting for new edition every month and I try to earn more money in order to afford myself to buy this magazine. In my opinion, people always should read something that they really like in order to be happy. This service is great and I'm sure that I will buy magazines here more and more, because the materials is great.

Thumbnail of user nunyab129
1 review
0 helpful votes
March 25th, 2022

Zero new content on Mt on demand decided to give it another chance due to Covid causing issues and delays im sure... welp still no new content and what they do offer is European Junk or Hooptie trash... but they are Happy AF to take that Credit card Reoccurring payment and have Zero Customer support too boot, who ever is running Mt has FAILED miserably and gives 2 Fux most likely has a Golden parachute and is secretly wanting to be fire with that big Ol severance Gold Mine... Junk and Zero effort to bring MT and MTOD to what it could be... Shame Shame Shame

Tip for consumers:
Bail out just Go back to YouTube for Content cause they have ZERO , NUN, Nadda

Service
Value
Quality
Thumbnail of user edc330
1 review
0 helpful votes
November 28th, 2020

This vehicle equipped in the Limited model is outstanding in the following categories:
Interior:
• Soft -Tec material
• interior ergonomic design
• intuitive 12.3 display
• touch screen operation for audio, temp, navigation, and monitoring system.
• Seating front and rear space well design.
• Panoramic clear/frost option to diffuse interior lighting.
• Numerous safety features that work well in lane assist, blind spot, and birds eye viewing of vehicle.
• Quite cabin with the exception on poorly maintained roads.

Exterior:
• Excellent aerodynamic lines that flow front to rear.
• Pearl White and Red color accents the lines on the vehicle well.
• Designed in similarly to Lexus NX and RX and Porsche/Jaguar rear end lights.

Mechanical:
• 2.5 4 cylinder and electric motor provides performance of a 6 cylinder with
Outstanding fuel economy.

• Auto AWD a brilliant touch to mechanical design of vehicle.

• Gas/Electric motor working in tandem and shifting on the fly is unnoticeable.

• More than sufficient power at 219hp with (3) options of Sport, Normal and ECO modes.

• Handling on turns impressive for a crossover SUV.

-Outstanding vehicle for its class
Non towing ability not an issue as it's a Hybrid.
If you need a tow vehicle I suggest looking at a non hybrid.

Thumbnail of user billyd335
1 review
0 helpful votes
May 24th, 2023

When are they going to start showing different episodes and stop showing same one all the time like full custom garage same one six times already in two days I know they got tons they could show and Texas metal trucks 4u joe Martin love these shows and more my TV in living room and bedroom stay on this station 24/7 most of the time but when you watch a show and than show comes back on and it's the very same episode you just watched any input on this

Thumbnail of user jasonl922
1 review
4 helpful votes
April 20th, 2021

Thieves, Crooks and Worse, could not refund me my auto renewal subscription even though i previously canceled, when i saw the charges i sent an immediate request as did my wife, denied me and granted her as an exception? Wtf? Discrimination!

Thumbnail of user jz134
1 review
0 helpful votes
September 27th, 2023

Getting tired of being in the middle of watching a series and at the end of an episode the app sometimes changes to a completely different series that isn't even in My Stuff.

Thumbnail of user dantes47
1 review
1 helpful vote
April 8th, 2021

I purchase a 2020 mega cab ram dually 3500 on Valentine's Day 2020, truck broke down in November in Cheyenne Wyoming I had it towed to cowboy ram they said injection pump failed an it's on recall part is discontinued, an I had to wait months an they also said an showed me another ram there with same problems, so I leave truck they call me on January said it's ready I drive it back to Memphis next month I smelled fuel I took it to dealership where I purchased it from in Millington Tennessee, they said injection seals weren't replaced an it's leaking they would replace it, they kept my truck week an few days 3 weeks later after getting truck back it catches a fire in Texas starting from under the hood an going to bed of truck, dually is totaled an ram saying it's not there fault an they can't help me., an ram jus put out recall on heavy duty trucks catching a fire an not to park truck in garage or close to house

Tip for consumers:
I purchase a 2020 mega cab ram dually 3500 on Valentine’s Day 2020, truck broke down in November in Cheyenne Wyoming I had it towed to cowboy ram they said injection pump failed an it’s on recall part is discontinued,an I had to wait months an they also said an showed me another ram there with same problems, so I leave truck they call me on January said it’s ready I drive it back to Memphis next month I smelled fuel I took it to dealership where I purchased it from in Millington Tennessee,they s

Products used:
I purchase a 2020 mega cab ram dually 3500 on Valentine’s Day 2020, truck broke down in November in Cheyenne Wyoming I had it towed to cowboy ram they said injection pump failed an it’s on recall part is discontinued,an I had to wait months an they also said an showed me another ram there with same problems, so I leave truck they call me on January said it’s ready I drive it back to Memphis next month I smelled fuel I took it to dealership where I purchased it from in Millington Tennessee,they said injection seals weren’t replaced an it’s leaking they would replace it, they kept my truck week an few days 3 weeks later after getting truck back it catches a fire in Texas starting from under the hood an going to bed of truck , dually is totaled an ram saying it’s not there fault an they can’t help me. , an ram jus put out recall on heavy duty trucks catching a fire an not to park truck in garage or close to house

Service
Value
Shipping
Returns
Quality
Thumbnail of user rb532
1 review
3 helpful votes
May 20th, 2021

Again Fantom Works main character/narrator is the most narcissistic individual on your Motor Trend network. I don't know who's brother or brother Inlaw he is, but he does your network no favor.

Thumbnail of user miket965
1 review
1 helpful vote
June 22nd, 2020

I subscribed to 24-issues of Motor Trend Digital back on April 3 of this year for the price of $14.99. The order confirmation from Motor Trend Digital stated to allow 4 to 6-weeks before contacting their Magazine Customer Service and $14.99 was charged to my credit card account the next day. So far nothing. I have contacted Motor Trend and was told they have nothing to do with MT Digital and the only way to contact them was through email. I have tried sending emails twice with no response. I thought Motor Trend was a much better company than this but apparently not. The fact I am out $14.99 isn't the issue. This issue is I can't find anyone that cares about my concern. Lesson learned!

Thumbnail of user gregs734
1 review
1 helpful vote
February 17th, 2021

To many European shows. And can't watch the new Top Gear America on my tv you must go to an app thinking about canceling

Service
Value
Thumbnail of user michaels4255
1 review
1 helpful vote
May 14th, 2020

Like reading their magazines. Always delivered on time and has different ads. But the website needs some improvement.

Thumbnail of user danc852
1 review
3 helpful votes
December 22nd, 2020

TERRIBLE EXPERIENCE! TOOK ME AN HOUR TO FIND WHERE TO CANCEL! NIGHTMARE!

Most people would have given up, typical nightmare experience to cancel SO YOU DONT!

Thumbnail of user charlesj134
1 review
1 helpful vote
July 11th, 2018

Never got magazines and paid for 4 months, they refunded 1 month. Their ads are all different beware,

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