• MotocrossGiant

MotocrossGiant

Overview

MotocrossGiant has a rating of 4.15 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices, and shopping experience. MotocrossGiant ranks 2nd among ATV sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    4
  • Quality
    11

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • My son is going to love ALL the items I've purchased from motocross giant.

Critical highlights

  • I've experienced such a bad customer service from a company in the USA.
How would you rate MotocrossGiant?
Top Positive Review

“GEL batter”

Monstruo A.
7/25/23

I bought a GEL battery for a motorcycle. The electrolyte does not boil away even if it is damaged it doesn't leak. Of course the battery is one of the expensive ones, but the quality is perfect.

Top Critical Review

“Disappointed”

Michael R.
4/24/20

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Reviews (392)

Rating

Timeframe

Other

Reviews that mention popular keywords

motocross giant (23) customer service (35)
Thumbnail of user monstruoalej
2 reviews
0 helpful votes
July 25th, 2023

I bought a GEL battery for a motorcycle. The electrolyte does not boil away even if it is damaged it doesn't leak.
Of course the battery is one of the expensive ones, but the quality is perfect.

Thumbnail of user patrickm115
1 review
0 helpful votes
January 25th, 2016
Verified purchase

Hi my shopping experience was good, I found prices to be competitively prices and the website easy to use. However I live in Australia and would have liked to see the prices change into our dollar, also using the US postal service there was no way to see how long my order will arrive. I will recommend your site in future but will encourage items to be FedEx sent.

Thankyou

Thumbnail of user antoniok91
4 reviews
0 helpful votes
September 2nd, 2021

Good day, I bought a Yamaha Jog 65 3KJ cylinder assembly TMMP RACING. I am 100% satisfied with the purchase, the quality of the goods is excellent, they called back and accepted the application very quickly (they sent it yesterday and received it today). Thanks a lot to the staff
Store!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevins527
1 review
0 helpful votes
August 20th, 2018

Like i said the priceing. Not only here but all over being in CANADA we get shafted for delivery charges. And u guys r all same. So im assuming u dont get very many CANADA orders. Oh well. The windshield i got is ok. Its under 500.00 can u image. The one i need has a wiper. 4000. 00 no u tell me what is r trucks n cars worth. These are just ATV.

Thumbnail of user jerrys137
3 reviews
2 helpful votes
March 20th, 2018

I had originally ordered several pairs of boot for myself and my kids for Christmas and received a call saying they were no longer available. The person who took care of me did a fantastic job with helping me choose different items etc. Very happy with the experience overall.

Thumbnail of user michaelr2056
1 review
1 helpful vote
April 24th, 2020

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Thumbnail of user chadt45
1 review
0 helpful votes
November 22nd, 2018

Awesome website, bros! All the gear here looks freaking dope, is very comfortable and doesn't cost that much either. Win win for any cyclist!

Thumbnail of user thomasd905
1 review
0 helpful votes
September 2nd, 2020

I placed an order on the 18th of August 2020, it is now the 2nd of September. I have send a number of emails to enquire as to the whereabouts of my purchase to no effect. I have also attempted to call the store only to get an answering machine. I spent close to $700USD and have no knowledge of what is happening. I log on to the site and check my order status and it hasn't changed from "processing" for over two weeks when it says the product will ship in 3 to 5 business days. The customer service is poor, there is zero communication. I am extremely dissatisfied. I would not recommend ordering anything from this store. There is no excuse for paying for a product and then left in the dark for a long period of time. Save yourself the time and go through a more reputable site.

Thumbnail of user stevena219
2 reviews
0 helpful votes
November 1st, 2019

Good service provided and products all gear here. Awesome website, got what I needed,. Excellent customer service. I Would recommend here.

Thumbnail of user delbertf7
2 reviews
0 helpful votes
November 22nd, 2019

The order process was easy and the delivery was faster than expected. The items looked good!

Thumbnail of user meines
1 review
0 helpful votes
December 8th, 2018

I received a mail from Motocrossgiant that they would come back to me with regard to a simple question. After a week no reaction. I send a reminder. After a few days no reactions. I've experienced such a bad customer service from a company in the USA. Very, very bad.

Thumbnail of user patricko39
1 review
0 helpful votes
February 21st, 2016
Verified purchase

Ordered a product over a weekend and called the following week to get updates on the order and was pretty much blown off both times and was told this is how it is. Shortly after I cancelled the order and went straight to BTO and got it for the same price with free shipping. If your in no rush and don't ever have to talk to someone this is your place.

Thumbnail of user liamg26
3 reviews
1 helpful vote
November 11th, 2018

Pretty good selection of gear and the prices seem reasonable, delivery took some time but its understandable cuz I live far away from America.

Thumbnail of user jasonf57
1 review
0 helpful votes
February 8th, 2016
Verified purchase

I recently placed an order online. I called them 3 days prior to placing my order. I notified them that they have 3 oil filters from the same manufacturer which are the exact same filters yet they have different part numbers for them online and all 3 have different prices. My opinion is they need to get their $#*! together. Money may not matter to some people but to others every cent they can save helps especially since riding in general can be a pretty expensive hobby.

Thumbnail of user gilbertb48
6 reviews
3 helpful votes
May 28th, 2019

Wonderful selection, price and knowledge!
Great store with very helpful staff, no need to go anywhere else!

Thumbnail of user ronaldb58
1 review
0 helpful votes
December 28th, 2015
Verified purchase

Bought.and paid for a helmet that they had listed that I had been looking far everywhere. Was excited until I received notice they didn't have it in XL. They paid me back right away but it was still disappointing.

Thumbnail of user owent15
1 review
0 helpful votes
January 8th, 2016
Verified purchase

Made the order was simple
But no tracking info so I don't know if it's been sent or not

Thumbnail of user neilsonh
1 review
0 helpful votes
August 16th, 2018

Very fast shipping and great prices, with best quality, Easy to buy from Motorcrossgiant. Customer Support Also best.

Thumbnail of user ryanh83
1 review
0 helpful votes
February 22nd, 2016
Verified purchase

Took over a week to ship. Called customer service and they didn't really seem to care and weren't very helpful. They just kept telling me it was processing which I could see from the website. Would not order from them again!

Thumbnail of user donnar82
1 review
0 helpful votes
January 13th, 2016
Verified purchase

Fantastic dealing with MotocrossGiant. What a great range! I ordered 2 clothing items. Website was easy to use. Updates were great. I was kept up to date on where my order was at, & could track the freighter to see how far away my order may be. My order arrived today (only 8 days after leaving the US) in Australia. The items are brilliant - really happy with them.
Thank you MotocrossGiant!

Thumbnail of user carlosl38
2 reviews
0 helpful votes
February 2nd, 2016
Verified purchase

Being almost 2 week and the order still on "process" status, going to open a dispute on paypal

Thumbnail of user sherryw19
1 review
0 helpful votes
January 27th, 2016
Verified purchase

Easy ordering, fast delivery and extremely helpful customer service representatives! All that made for an awesome shopping experience. OH! And their pricing is pretty spectacular too!

Thumbnail of user jessicas130
1 review
0 helpful votes
December 21st, 2015
Verified purchase

I order helmet and goggles for my son for Xmas on Saturday December 12th hoping they would get here before Xmas. Shortly after placing my order customer service representative Pamela Rost contacted me via email to let me know that the goggle I order were out of stock so I told her all I need was an orange pair goggles and what price range I wanted. She was awesome tool care of all my request! Your company should be proud to have such a great employee working for them! Have a merry Christmas!

Thumbnail of user michaels351
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

I did receive the 6D helmet as ordered. But! It took forever for them to ship. In the mean time waiting for them to ship it out, I tried several times to use their "Live" chat but every time that I tried, even when withing their posted available hours, the chat forwarded me to the online contact submission form. So I submitted an inquiry as to when the item would ship, I never heard back. Nothing,

A couple of days after submitting my question I received via email a confirmation of shipment.

Once the 6D helmet arrived I noticed that the visor nut tool (key) was not included as well as any tags, I have ordered 6D helmets before, and the packaging always included more items than the box that was received from Motocross Giant.

I don't think I will ever order from MG again - unless I found gift cards in the street.

Thumbnail of user garyn22
1 review
1 helpful vote
January 14th, 2016
Verified purchase

Great company to work with. Had them put name and number on my son's jersey and it came out way better than I had expected!

Thank you!

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From the business

Welcome to the official Facebook page for www.motocrossgiant.com, the place where you will find the lowest prices for all of your motorcycle needs.

Business History

Founded in 2001, in Southern California, MotocrossGiant's customers have helped us grow into a worldwide leader in parts, apparel and accessories. Beginning as a small shop, we now have a huge retail showroom, as well as 2 websites to meet all of your off-road needs! Providing our customers with friendly, knowledgeable staff and the convenience of on-line ordering 24 hours a day, 365 days a year has made it possible for us to ship thousands of packages a day, all at the lowest possible prices.

For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.

Company Representative

Thumbnail of user robertr155
Robert R.

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4.2
392 reviews
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