MotocrossGiant

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Good day, I bought a Yamaha Jog 65 3KJ cylinder assembly TMMP RACING. I am 100% satisfied with the purchase, the quality of the goods is excellent, they called back and accepted the application very quickly (they sent it yesterday and received it today). Thanks a lot to the staff
Store!

Like i said the priceing. Not only here but all over being in CANADA we get shafted for delivery charges. And u guys r all same. So im assuming u dont get very many CANADA orders. Oh well. The windshield i got is ok. Its under 500.00 can u image. The one i need has a wiper. 4000. 00 no u tell me what is r trucks n cars worth. These are just ATV.

I had originally ordered several pairs of boot for myself and my kids for Christmas and received a call saying they were no longer available. The person who took care of me did a fantastic job with helping me choose different items etc. Very happy with the experience overall.

I placed an order on the 18th of August 2020, it is now the 2nd of September. I have send a number of emails to enquire as to the whereabouts of my purchase to no effect. I have also attempted to call the store only to get an answering machine. I spent close to $700USD and have no knowledge of what is happening. I log on to the site and check my order status and it hasn't changed from "processing" for over two weeks when it says the product will ship in 3 to 5 business days. The customer service is poor, there is zero communication. I am extremely dissatisfied. I would not recommend ordering anything from this store. There is no excuse for paying for a product and then left in the dark for a long period of time. Save yourself the time and go through a more reputable site.

Awesome website, bros! All the gear here looks freaking dope, is very comfortable and doesn't cost that much either. Win win for any cyclist!

Good service provided and products all gear here. Awesome website, got what I needed,. Excellent customer service. I Would recommend here.

Pretty good selection of gear and the prices seem reasonable, delivery took some time but its understandable cuz I live far away from America.

The order process was easy and the delivery was faster than expected. The items looked good!

Wonderful selection, price and knowledge!
Great store with very helpful staff, no need to go anywhere else!

Very fast shipping and great prices, with best quality, Easy to buy from Motorcrossgiant. Customer Support Also best.

I received a mail from Motocrossgiant that they would come back to me with regard to a simple question. After a week no reaction. I send a reminder. After a few days no reactions. I've experienced such a bad customer service from a company in the USA. Very, very bad.

Fantastic dealing with MotocrossGiant. What a great range! I ordered 2 clothing items. Website was easy to use. Updates were great. I was kept up to date on where my order was at, & could track the freighter to see how far away my order may be. My order arrived today (only 8 days after leaving the US) in Australia. The items are brilliant - really happy with them.
Thank you MotocrossGiant!

Ordered a product over a weekend and called the following week to get updates on the order and was pretty much blown off both times and was told this is how it is. Shortly after I cancelled the order and went straight to BTO and got it for the same price with free shipping. If your in no rush and don't ever have to talk to someone this is your place.

Bought.and paid for a helmet that they had listed that I had been looking far everywhere. Was excited until I received notice they didn't have it in XL. They paid me back right away but it was still disappointing.

Easy ordering, fast delivery and extremely helpful customer service representatives! All that made for an awesome shopping experience. OH! And their pricing is pretty spectacular too!

I recently placed an order online. I called them 3 days prior to placing my order. I notified them that they have 3 oil filters from the same manufacturer which are the exact same filters yet they have different part numbers for them online and all 3 have different prices. My opinion is they need to get their $#*! together. Money may not matter to some people but to others every cent they can save helps especially since riding in general can be a pretty expensive hobby.

I order helmet and goggles for my son for Xmas on Saturday December 12th hoping they would get here before Xmas. Shortly after placing my order customer service representative Pamela Rost contacted me via email to let me know that the goggle I order were out of stock so I told her all I need was an orange pair goggles and what price range I wanted. She was awesome tool care of all my request! Your company should be proud to have such a great employee working for them! Have a merry Christmas!

Great company to work with. Had them put name and number on my son's jersey and it came out way better than I had expected!

Thank you!

Great customer service. Pam helped me online with my order and she was very helpful and pleasant. Much appreciated.

I called in to make sure that my grandson, that was turning 3, would have his safety equipment in time for the birthday party on Saturday and got a rep named Pamela. She personally looked into each piece to make sure it was in stock so that nothing would backorder. She even told me after I placed the order to call back and she would make sure it made it out the door. This is the best service I have every received and I don't make those comments easily as I run a Nissan Store and Truly Exception Service is our motto. Well Pamela exceeded it. Thank you all.

Bought 2 pair of boots for my boys, they
Love them so much! Price was amazing!
Will def be purchasing all of our dirt bike
Stuff from yall in the future!

I did receive the 6D helmet as ordered. But! It took forever for them to ship. In the mean time waiting for them to ship it out, I tried several times to use their "Live" chat but every time that I tried, even when withing their posted available hours, the chat forwarded me to the online contact submission form. So I submitted an inquiry as to when the item would ship, I never heard back. Nothing,

A couple of days after submitting my question I received via email a confirmation of shipment.

Once the 6D helmet arrived I noticed that the visor nut tool (key) was not included as well as any tags, I have ordered 6D helmets before, and the packaging always included more items than the box that was received from Motocross Giant.

I don't think I will ever order from MG again - unless I found gift cards in the street.