• MercadoLibre

MercadoLibre

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Overview

MercadoLibre has a rating of 1.86 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. MercadoLibre ranks 598th among Marketplace sites.

  • Service
    9
  • Value
    9
  • Shipping
    7
  • Returns
    8
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
5
See all photos
How would you rate MercadoLibre?
Top Positive Review

“MercadoLibre awesome”

Frank M.
6/15/20

In this website aimed at the Hispanic market, you can buy and sell any ítem you want with complete security and transparency.

Top Critical Review

“Total Scam!”

Aex M.
5/29/22

Guys, whoever went through the scam of Mercadolibre USDT money accumulation for free for just 7min daily rounds, they have voided all the balance of all their clients and closed the site. Now, they opened a new one Onbuy and they are doing the same while they have increased the withdrawal fee to 10% Don't fall for it and watch out

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user hermanng4
1 review
0 helpful votes
December 14th, 2023

Yo soy ciudadano canadiense nacido en Colombia, durante mi visita a Bogotá Colombia trate de usar los servicios de esta compañía argentina la cual se apoderaron de todos mis datos y no me permitieron hacer mi compra con mi tarjeta de crédito del Canadá sin ningún tipo de apoyo me negaron el usó de mi opción de pago. Tengan cuidado, nunca se sabe que hay por detrás.

Products used:
None

Service
Thumbnail of user bill.h
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Yo eh publicado mi macbook pro para vender y fue mi primer vez publicar algo en esta plataforma. Que resulto? Me robaron mi macbook pro dejandome pensar que ya lo vendi. Los estafadores me robaron con un correo del dominio "mercadolibreinfo[dot]com" y pensaba que fue del empresa y resultado no fue.

Lo contacte al empresa y me dijieron que no me van a reembolsar o apoyar con el robo y me cortaron el chat. No apoyes a este empresa porque no lo importa a sus usuarios.

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriag6
39 reviews
47 helpful votes
January 19th, 2018

Manejo esta red muy seguido, es muy buena para obtener articulos regionalmente a mejores precios que en los comercios. Se debe tener el cuidado debido a la hora de elegir el vendedor, no acepten enviar sus datos para contactarse por fuera, no quedan protegidos y no saben a quien le dan sus datos.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jhonnyu
1 review
0 helpful votes
September 30th, 2023

Terrible servicio al cliente, no resonden el teléfono. No reciben tarjetas de crédito del exterior, ni estando en Colombia

Service
Value
Thumbnail of user aexm
1 review
5 helpful votes
May 29th, 2022

Guys, whoever went through the scam of Mercadolibre USDT money accumulation for free for just 7min daily rounds, they have voided all the balance of all their clients and closed the site.

Now, they opened a new one Onbuy and they are doing the same while they have increased the withdrawal fee to 10%

Don't fall for it and watch out

Products used:
They will let you withdraw the first time and they will keep your balance

Thumbnail of user yesikac2
1 review
1 helpful vote
November 4th, 2022

A quien le interese, si usted es cliente de Mercado libre tengan mucho cuidado con sus compras. Esa es una plataforma que usted compra en buena fe sin saber si el vendedor de esa plataforma le salga estafador. Ni la propia plataforma de Mercado libre sabe quienes son sus vendedores. Cuál quier estafador puede inscribirse con ellos que ellos no investigan sino hasta que estafan a alguien como ami. Fui estafada por $2.500.000 por unos des sus vendedores., aunque yo estaba en el nivel 6 de "compras protegida " no me ayudaron a recuperar ni mi producto ni mi dinero. Durante la mediación cuando me di cuenta que el vendedor es un estafador, inmediatamente me comuniqué con Mercado libre para que me ayudaran con este vendedor a que me entregara mi mercancía o me devolviera mi dinero. Aunque yo le pague directamente a la plataforma de Mercado libre no a ninguna cuenta Personal.
Cuando yo les aviso a plataforma de Mercado libre y Mercado de pago de este vendedor, en vez de asegurar y buscar información sobre las dos partes, automáticamente le dieron mi dinero al estafador sabiendo que nunca recibí la compra. Esa Hera la queja. Me quede en shock, por que en vez de ayudar aúna clienta fiel que les compra a diario prefirieron apoyar al estafador que sabían que no tiene sus credenciales en orden y lo se por que ellos mismos en otro mensaje Me lo dejaron saber.
Para ello fue más importante su comisión por las ventas, que apoyar me ami como cliente preferida.
Mercado libre tiene unos días para que el vendedor entregue el producto, pero ellos no se dan cuenta que muchos de sus vendedores pasan el limited de espera de lo indicado.
Mercado libre dice cuando pasa los 21 días no responden? Pero ese es el mensaje que recibí de su vendedor que esperará 21 días y ahí están mis pruebas. Después de 21 día que vi que no llegaba pues me comuniqué sin ayuda ninguna. La excusa de Mercado libre es que yo cerré la compra. Yo nunca cierro una compra así la reciba. Alguien de su plataforma cerró mi compra y ahora dicen que yo lo hice? Me siento estafada y burlada por Mercado libre.

Esta plataforma no se la recomiendo ni a mi peor enemigo.

Cómprenle a tiendas que si responden y venden mercancía legítima con gente responsable. Aprendí la lección y nunca mas comprare en esa plataforma.
Esta fue la segunda vez que me estafan en esa plataforma y la última.

Tip for consumers:
No trust the site

Products used:
Lavadora

Service
Value
Shipping
Returns
Quality
Thumbnail of user pandaw
1 review
0 helpful votes
September 10th, 2023

I purchased an item. Seller couldn't send and asked me to cancel. I agreed. ML showed a credit but since then I have been unable to buy anything. Tried to resolve by email and by WhatsApp from the site but no-one could help. The next time I tried to login, it required facial recognition which doesn't work for Expats in Mexico since I do not have an INE. It won't allow my passport. I tried over 50 times. So, locked out. Can't get a refund or purchase anything to use the credit. No customer service outside of the website. Phone numbers don't work and no-one speaks English anyway even if they answered the phone.

Tip for consumers:
Unable to contact anyone outside of the website and I'm locked out. Facial Recognition does not work for Expats living in Mexico. Worst Customer Service of any company ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user schroderator
1 review
0 helpful votes
December 18th, 2023

We paid for a puppy that was supposed to be delivered and now the retailer is ghosting us. They have my money. They said they could not deliver before it was paid for. I knew better and still did it. Shame on you for taking advantage of people

Tip for consumers:
Do not use this site

Products used:
Scammed

Service
Value
Shipping
Returns
Quality
Thumbnail of user dond574
1 review
0 helpful votes
January 10th, 2023

For years I have purchased thru the web/Argentina. However, I have not had Argentine documentation, only from the US. So now they have implemented a face recognition system and only locals can purchase products. Then I try to close the account and request a refund of funds available at the account; yet not possible to move forward because of not have an Argentine ID. Sound discriminatory right? Yet you can not reach any human in this company in order to have an answer or cooperation. I have sent Twitter messages to the funder, and guess what...nothing.

Thumbnail of user fernandob16
8 reviews
39 helpful votes
January 24th, 2015

Most popular ebay-like website for Latin America. Based on my experience, it's the best way to buy and sell stuff online in countries lacking e-shops as Peru and Ecuador - I used it number of times to find some hard to find devices for example. But, it's very far from e-bay in convenience. The most disgusting is that there is no online payment options so when you have a sale here, there is no guarantee that the buyer will actually send you the money, but your publication will be marked as "sold". Can't say that I really like the site - but unfortunately there is not much online actions in Latin America...

Thumbnail of user edisong7
2 reviews
0 helpful votes
May 7th, 2019

It is very good for making purchases and what you want to order in addition to the payment options and the shipping is fast

Thumbnail of user frankm982
2 reviews
0 helpful votes
June 15th, 2020

In this website aimed at the Hispanic market, you can buy and sell any ítem you want with complete security and transparency.

Thumbnail of user janetl567
1 review
7 helpful votes
November 9th, 2020

Mercado Libre in Colombia is just a scam to steal and I mean STEAL in big letters I tried everything I could to get my money back and it was impossible. I bought and paid in full then they decided to cancel my order and keep the my money, they are the worst piece of $#*! ever. LADRONES

Thumbnail of user mikes4137
1 review
2 helpful votes
November 14th, 2022

Watch out. They will take your money and never deliver anything. There is no way to reach them by phone or email

Tip for consumers:
Stay away

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristins728
2 reviews
2 helpful votes
December 18th, 2023

Petshopliberiatd is a SCAM
DO NOT BUY PUPPIES ON THIS SITE
its a scam. Do not pay before you receive the animal

Thumbnail of user markc773
2 reviews
9 helpful votes
May 16th, 2019

I purchased a product and later that day was told the product was unavailable. I've now been trying for over a month to get my money refunded that they put in my MercadoLibre account.

I've been lied to 5 times now about when the money would show up in my account. I have been told to have 'peace of mind' the money is coming and yet it never shows up when they say it will. I'm convinced they want me to forget about it so they can just keep my cash.

Incredibly poor service and very dishonest. I will never attempt to purchase anything from them again. Avoid at ALL costs.

Thumbnail of user griselc9
1 review
0 helpful votes
September 27th, 2023

The products are not delivered and money is not refunded. They dont respond to emails.
(THEY ARE NOT LIKE AMAZON)
(NO SON NADA COMO AMAZON)

EL PRODUCTO NO LO ENTREGAN Y EL DINERO NO LO DEVUELVEN. Nunca responden a los mensajes.

Tip for consumers:
DO MOT USE MERCADO LIBRE IF YOU DONT WANT TO LOSE YOUR MONEY

Products used:
None because they never delivered it ot refunded my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carloss151
28 reviews
33 helpful votes
March 10th, 2019

If you ever use this site to sell a product please beware, CORRUPTION all over the place! Soon or later you'll get banned, there is a guy using this fake email: "*******@gmail.com" and pretending to be a Copyrights defender for Latin America with the email Misspelled, what a Joke!

Thumbnail of user giovannym
22 reviews
23 helpful votes
July 13th, 2015

If you want to sell in Latin America, I recommend this product has wide coverage in Spanish language, is visited has lots of items for sale, also offers deals.
You can create your store in 3 easy steps.
Reviews the percentage sales

Thumbnail of user tenshig
2 reviews
27 helpful votes
February 8th, 2016

I am so disappointed is so many ways by this site. No online payments, no way to block buyers, its feedback system is a joke... I can keep going, but you may go ahead and take a look at it yourself. It won't be long before you realize how bad of a service mercadolibre is.

Thumbnail of user andriiv2
1 review
2 helpful votes
March 13th, 2022

At 25.02.2022, 18:06 (GMT-4) I contacted the seller from link https://articulo.mercadolibre.com.do/MRD-*******-huawei-p50-pro-512gb-desbloqueado-nuevo-oferta*******690-_JM#position=1&search_layout=stack&type=item&tracking_id=5b*******b-99ce-4124-a0b8-6f93ab43f7a0 using phone number *******690 via WhatsApp.

He stated that the phone was available for 38,000 RD$ and gave me the address of the shop: Villa Vasquez street Benito Moncion local number four b.

On 01.03.2022, when the shop location was checked via Google Maps I contacted the seller and tried to rent a car to reach the shop. There was a failure - the car rental company (Budget) did not exist in real life on the selected location in Puerto Plata, so I tried to order a delivery instead.

After getting all the necessary details from / to the seller (warranty, delivery time, delivery price - 500 RD$ and my address) I received the bank account data for payment:

ENCARGADO EN CRÉDITOS Y FINANZAS.

*GLENNDY DEL CARMEN SILVERIO*

NÚMERO DE CÉDULA

********245-5*

NUMERO DE CUENTA

********775*

CUENTA BANCARIA

*Banco Del reservas*

GRACIAS POR PREFERIRNOS BRINDAMOS LO MEJOR.

Then I asked if I need to pay ******* RD$ (forgot the exact price) - and, after acknowledgment, on 01.03.2022 11:47 payed ******* RD$ in the nearest Banreservas department.

By 6 minutes later I found the original price - and asked the seller how I can pay the rest; he understood that the money count does not match after a while and said to pay the rest via the bank too.

After I payed 8000 RD$ on 01.03.2022 16:46 in another Banreservas department and shown him receipt photo he wrote that it will be shipped on Thursday (03.03.2022) in the morning. I tried to speed up the shipping, but, due to misunderstanding, it was not shipped on Wednesday.

On the 02.03.2022 we contacted about Huawei wireless chargers (6000 RD$, but for me there was an offer for 4000 RD$) that he got but I decided to wait for the phone first.

On 03.03.2022 13:41 I asked him about the shipment status.
6 minutes later I received a message that 'the phone came out with problems' and, due to another phone delivery on Sunday, he decided to ship the phone to me on Monday.

Then I messaged him that the new shipment date is too late - and I need money refund instead. There was no answer, calls were not answered too.

Since I rented a car in the morning I went to previously given address to the shop - but with no luck.

The shop was present, but nobody knows the man nor the phone number. When I told about the story they called to the local police - and, after the call, directed me to the Santiago police station (I visited them on Friday, but with no luck - they said that I need to visit the police on the place where I'm living, in Puerto Plata).

Due to my location change - that's the reason why I cannot receive the shipment - I came to the Las Terrenas police station on 07.03.2022, 10:51 and filed a complaint about this case.

I still cannot contact this man - I can see that he was online in WhatsApp 6 days ago. However, the announcement is still active, with a bit lower price (******* RD$).

Tip for consumers:
Re-check the shop physically before buying anything - otherwise, the money may be lost.

Products used:
Nothing, since no shipment was made.

Value
Returns
Thumbnail of user daniels848
3 reviews
0 helpful votes
June 12th, 2019

My hat is worth its price I am happy with my purchase People should buy more quality items and help quality crafts

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About the business

Donde puedes comprar y vender miles de productos en toda Latinoamerica, entre electronicos, informatica, celulares, camaras digitales, vehiculos, libros, ropa y mucho mas.

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1.9
22 reviews
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