Menards

Cannot believe the $#*!s at Capital One that administer the Menards Big Card they are Crooks on an $18.02 bill that was paid less than 24 hours late incurred a $17 late fee that is horse$#*!.
After over 20 years of being a big card member and spending tens of thousands of dollars at Menards I have now canceled my big card account and shredded it and will never ever deal with Capital One in any way shape or form ever again in my life.
I may still use Menards but it will no longer be my first choice.

Bought a washer at Menards with a 5 year protection plan. Allstate apparently pawned this warranty off to some no name company called Amynta afterwards. They sent a tech out a few times and never fixed it. Now they're saying it exceeded their limit and they're no longer liable. I'm upset with Allstate for not sticking to their agreement. I have to buy a new washer (and dryer so they match) even though I have a warranty. Menards really needs to look into what companies they go through.

Menards facts. They put returns that are used back in stock. If their rebates fail, they tell you to contact the office and they tell you to mail them back. This company passed the buck all the time. Menards sucks. No stars for you! You got 1 star cause I was forced too. Menards sucks. No nice way to put it.

I rarely go into menards any more because they don't honor there 10% back sale. I called and was told I had to get on line and take care of it.

Don't order anything from this store you will get stuck with garbage and no phone to call only emails and nobody will solve the problem

This has to be the worse place to shop for customer service and their ridiculous rebate policy. I was told by a manager at Menards if I was within a few weeks of the rebate period I would get a rebate on $1900 of tile! Nope refused it. I paid cash for the tile and had a previous rebate for $192.00. Well when I returned a few boxes they would not give me cash back but only a store credit! I had my receipt this is ridiculous! I told them besides using that store credit I was never using them again! Go Home Depot and Lowe's you have far better customer service. We have done 30 houses and four farms Menards lost a good customer! CUSTOMERS BE WARE!

The only thing I can complain about is this 11% rebate. I have found that a lot of the employees don't understand it and they give you the price of with the rebate and that was not what I was looking for because honestly I feel that the rebate should be taken off at the registered like Lowe's does don't have to be 11% okay could even be 5% at register or the card. I have waited three years for my rebate that I sent in still waiting. So I feel that if Menards would actually give the rebate either at register or lower their prices or not necessarily give it 11% but maybe try to go ahead and give it at the register that is more or less with the whole situation should be at the register that's where the consumer will save money not have to wait for it I would shop there all the time.

They need to stop posting final price after rebate when you get no money back after the "rebate"
Menard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.

You have to be psychic to shop on the right day for the rebate unfortunately I am not. I avoid shoping here.

I was looking to buy a recliner, they had one in their Black Friday ad. I asked the guy if they would load it and tie it down and he said yes. So when I went to have it loaded the guy used a forklift to put it in my truck. First mistake was he left the pallet under it.then I asked him if it needed tied down and he said no its good. Had he said it did I would have but he said it was ok. So less then 2 miles on the highway it blows out and breaks on the side of the road. I called them and they said too bad but not their problem. Horrible customer service and lies to you to make the sale.

Seems they have a huge turnover of staff. A few are really great. Several confided they do not like the manager. Same here, have had interactions with him - absolutely do not care for his behavior, personality, approach. I have a small business. If he were my employee, he would be fired...nasty attitude, not friendly... Hope he gets transferred to some other store...

If Icould give them a zero I would. Nails
All over the driveway you end up with
Flat tires. They do nothing to
Compensate you. Another incident I
Purchased a brand new refrigerator
From them with cash. Got it home it did
Not work. Immediately ( next day)
Notified them, They told us we could not
Return it to the store. We had to have it
Seviced three times in order to get a
Refund. That's just their policy they said.
Sure enough three different times after
The service guy came out and said it's
Irreparable all 3 times... Got it back to
The store and they said now we can only
Give us an instore credit, because it had
Been over 30 days. Which by The time
You have the service guy come out say
It's broken,wait twelve hours, See, it's
Still not working, then called the service.
Guy wait another week for him to come
Put. Etc. It had been 32 days only
Because The service guy had made 3
Different appointments in that monthand told us from day one that it was
Defective. Yet they only wanted to give
Us an in store credit instead of our cash
Back. Over $1000. I'm sorry, but nobody
Is going to tell me where to spend my
Money and it definitely will NEVER be
Menards! I did not leave without
Getting my money back let me tell you
That. Unfortunately, it's not the innocent
Workers but the higher ups. Menards
Listen up. WORD OF MOUTH WILL
BANKRUPT YOU!

Purchased cabinetry from Menards from Belleville Michigan but has been a complete disaster. Ordered 19 items and only 4 was not damaged or wrong. Re-ordered replacement parts nothing but a hassle. Cabinets were, broken, overspray (dif color) peeling of paint., easily whip off paint, cracked, wrong. One panel looked like they snapped it over their knee, besides it being out of square. Still on-going. Rude Cardell representative. Made our customer cry! I have the plague now, nobody wants to deal with this disaster. Who's going to pay me for all my time to resolve this fiasco? Zero quality assurance...Filing a complaint with Menards, but who knows.Too many photos to show. Manager has them all!

I ordered 4 32oz cans of gas mix.i ordered it online because my boyfriend could not go in at get it. Surgery so I thought I would save time.but it took me longer to get it. I had to walk all the way back to receiving at pick it up.they had no bags back there to put them in. But this is not the end then I had to go to a register to check out my order so it gets registered that I paid for it and picked it up.yep another Waite I might as well gone in shop myself and saved me time. Well I learned my lesson no more online order from Menards. It may be it would work if it's is a large order and heavy so they can load it. But don't get small orders. It may not be like this in all the Menards. They need a better system for online order.

I bought 25 bottles of Heinz Hot & Spicy Ketchup but when they arrived they were all well past their 'best by' date. I asked for a refund, but not holding my breath.

Ordered composite woods decking materials. They dilevered half of it damaged. Called on May 27th and they ordered a backup for the damage decking. I was told it will take one to 2 weeks to get. Till now I didn't get anything and after calling the store in Homer Glen they send an email telling me that my back order on June 20th will be in in July 5th! They are lying because my back order was on May 27th. I bought about $20k of materials and that what I got, very bad service. I'm

While purchasing a new wash machine on11/26/2022 I made sure and even asked sales person about the usual 11% rebate on this item and was even instructed where to grab on the way out. Come to find out after waiting 3 months that the rebate offer had expired on 11/23/2022. This I find disgusting that sales staff was not up to date on merchandise and I was under the impression it was 11% as usual. Have done quite a bit of shopping there in the past but NOT ANYMORE! MENARDS SUCKS!

Bought door needed a little warranty work found out you have to do it online 9can,t talk to anybody the reply I get has nothing to do with the problem a 2 minute phone call would take care of it will not buy from them again been dealing with this for over 2 weeks I email sometimes don,t hear back for days not only that on the 11% the price is raised to account for that very unhappy once I get my rebate used up will be buying less and more from other stores

I'm am 72 years old and asked a yard man if he could help me get two 8' cedar tone boards down from the upper level and cut them in half, he asked if I paid to have them cut I told him no and he just drove off. I have never had a problem at any other Menards they cut for free and are always willing to help.I will never shop at Mishawaka menards ever again!

Twice in 5 minutes I waited for Menards employee to finish with other customer and twice the employee walked away. I was obviously waiting to ask a question. This tells me that beyond a Menards employee simply didn't care and chose to ignore a 'valued customer '. Find somewhere else to shop when able.

I wish there was no star option because that's what they deserve. I wanted to write about their 11% rebate and their store staff.
I always shop at Lockport, IL store near my town.
Extremely rube customer service people. Absolutely avoid helping you. God forbid if you have a question, then you in for a treat.
I did updating of my kitchen and this is the first time I bought my supplies from this God forsaken store.
After buying everything I sent them their so called rebate department all the info they needed with my receipt and rebate from.
IT HAS BEEN OVER TWO YEARS... I am still waiting for my checks. I recently sent them few more rebates and those are been few months already. What can I say I have bad habits to test my luck again.
Upon asking in store I was very rudely told to contact rebates department via email because they have nothing to do with rebates. It's like those guys at customer service are giving me a favor by being there and earning their paycheck by my business. But no I can't ask for any help from them. Their attitudes are like why are you even talking to them. Extremely rube customer service and absolutely utterly ridiculous 11% rebates sale. Absolutely scam just to get customers in and get their business. But when it comes to rebates they will make you wait forever and hope that you will just forget about it.
Below is the picture of one of the receipt I sent them which was in November 16,2021

0 star if that was an option. All i can say is I will never never buy from Menards again, I had a 11.00 rebate, I know not much, but the post office lost it, never got it, i requested to have it cancelled and resent. Once I got it, The inconsiderate crooks took 6.00 bucks of the check, Never have I seen something so ridiculous, Home Deport or Lowes would never have done such a selfish thing. Wont recommend Menards to anyone!

Was visiting relatives in Missouri and bought a 2 pack of led ceiling lights for our home in South Carolina. (Nearest Menards to us is 11 hours).
Got home and went to install them and 1 was broken.
Called Menards and was told I would have to pay shipping both ways to return an Item that was broken when purchased.
Checked their satisfaction rating and they have a 1 star rating, big surprise there.
Won't ever buy from them again.