• MD Factor

2018 CUSTOMER CHOICE AWARD

MD Factor

Overview

MD Factor has a rating of 4.3 stars from 136 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MD Factor most frequently mention nutri hair. MD Factor ranks 8th among Hair Care sites.

  • Service
    18
  • Value
    18
  • Shipping
    18
  • Returns
    16
  • Quality
    19

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • I have been using the MD Nutri hair product for two months and am loving the results.
  • I think the product increases the growth cycle and reduces hair loss-
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate MD Factor?
Top Positive Review

“Flawless skin”

Ericka B.
12/15/23

I been using this product for a week and it's amazing my skin looks more healthy now I love it I'm absolutely recommending this product is the best! Thank you MD Factor!

Top Critical Review

“Wrong shipping charge”

solange l.
3/1/23

According to the webpage, purchase over $100 will qualify free shipping. My purchase was 191.98, and I was charged 6.75 for shipping. That was wrong. The company shipped me 2 MD Nutri Hair brush for free, they both were damaged, the handle of the brush and the back of the brush are sticky. When I touched the handle, the sticky black stuff was stuck on my hand. Since the brush is a trash, please do not send them to customers as a token of appreciation.

Reviews (136)

Rating

Timeframe

Other

Reviews that mention popular keywords

md nutri hair (13) hair loss (9) 3 weeks (3) 2 weeks (3) 3 months (3) scalp essential (4) product works (3) products work (3)
Thumbnail of user erickab72
1 review
0 helpful votes
December 15th, 2023
Verified purchase

I been using this product for a week and it's amazing my skin looks more healthy now I love it
I'm absolutely recommending this product is the best!
Thank you MD Factor!

Thumbnail of user valerieo166
1 review
0 helpful votes
March 6th, 2024
Verified purchase

My hair started growing back after one month
It worked so well my daughter bought some and my husband is now using it as well
All I can say is thank you, thank you, thank you
Regards,
Valerie Otton

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Dear Valerie:
So happy for your hair regrowth! Hope your family will have a full head of healthy thick hair. Thanks for the positive review.

Thumbnail of user louist248
1 review
2 helpful votes
February 17th, 2024
Verified purchase
• Updated review

Not much discount for regular and long term customers

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Dear Ms. Louis:

Thank you for taking the time to leave a review and for being a loyal customer. We truly value your continued support and appreciate your feedback. We strive to provide exceptional products and services to all our customers, and your input helps us improve.

Upon reviewing your last order, we noticed that the bundle offer provided you with 2 extra units of the product you purchased. This additional quantity is equivalent to a 30% discount on your order. We also offered free international shipping to Hong Kong as a token of our appreciation for your loyalty.

We understand that discounts play a significant role in customer satisfaction, and we always aim to offer competitive pricing and occasional promotions to provide additional value to our customers. We apologize if our discount offerings did not meet your expectations on this particular order.

We genuinely appreciate your business and are committed to ensuring your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have.

Thank you once again for your continued support and for choosing us as your beauty and wellness provider. We look forward to serving you in the future.

Warm regards,
MD Customer Service

Slow delivery
January 16th, 2023
Verified purchase
• Previous review

Get informed the parcel was sent out on 7 Jan but until this moment, 17 Jan, still not yet received.

Thumbnail of user paulu167
2 reviews
1 helpful vote
November 6th, 2023
Verified purchase

It is only 4 days and it looks like I have fals eye lashes on! It is awesome!

Thumbnail of user jamesd258
3 reviews
2 helpful votes
August 9th, 2016
Thumbnail of user nhut12
1 review
0 helpful votes
November 14th, 2023

After one month of using this product my lash start to look longer. I highly recommend this product.

Thumbnail of user leonag41
2 reviews
13 helpful votes
May 17th, 2022

I have very sensitive skin so I am always cautious when trying new products. MD Factor was recommended to me by a friend, and she assured me that it was gentle enough for my sensitive skin. I was so pleasantly surprised by MD Factor. The product went on smoothly and made my skin feel softer and look more radiant. Now I regularly use MD Factor as a primer under make-up. It fills my large pores and makes my skin smooth. I would highly recommend this product to anyone with sensitive skin who is looking for a good primer. Thank you, MD Factor!

Tip for consumers:
Great products!!!!

Products used:
Primer

Service
Value
Shipping
Returns
Quality
Thumbnail of user kpaynepd1986
1 review
0 helpful votes
August 28th, 2023

I recently had the opportunity to explore md-factor.com, and I am quite pleased with the experience. The website offers a range of skincare and beauty products that cater to various needs, and I found the overall selection to be impressive.One of the standout features of md-factor.com is their commitment to science-backed formulations. The products are formulated with a focus on ingredients that have been researched for their effectiveness, which is reassuring for someone like me who values evidence-based skincare.

Thumbnail of user katyg25
1 review
31 helpful votes
January 22nd, 2020

My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate.

Thumbnail of user kimberlyb1863
1 review
7 helpful votes
February 7th, 2022

I have purchased the cosmetic kit. It contains all my needs essentials like Liquid Foundation, Concealer, Setting Powder, and Blush. They have a good price range.

Products used:
Cosmetic kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user solangel7
1 review
0 helpful votes
March 1st, 2023
Verified purchase

According to the webpage, purchase over $100 will qualify free shipping. My purchase was 191.98, and I was charged 6.75 for shipping. That was wrong.
The company shipped me 2 MD Nutri Hair brush for free, they both were damaged, the handle of the brush and the back of the brush are sticky. When I touched the handle, the sticky black stuff was stuck on my hand. Since the brush is a trash, please do not send them to customers as a token of appreciation.

Thumbnail of user territ342
1 review
5 helpful votes
December 5th, 2022
Verified purchase

I've tried tons of serums that claim to make your lashes longer, and MD is the only one that has ever worked for me - I've two friends that started using it and they wish they'd have found it earlier. Plus, the folks that work at MD Factor are always friendly and helpful. The best!

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Thank you Terri for your positive feedback!

Thumbnail of user tomasa59
2 reviews
13 helpful votes
September 19th, 2022

Wife like most of the items. I purchased items to make her smile. Yes, this was my 5th time purchase. Excellent item! Staffs are very friendly too. Recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Tomas: Thank you for being a loyal customer and a great husband to make your wife smile!

Thumbnail of user jessicaf570
1 review
15 helpful votes
November 15th, 2020

I have very sensitive skin so I am always cautious when trying new products. I was so pleasantly surprised by MD Factor. Now I regularly use MD Factor as a primer under make-up. It fills my large pores and makes my skin smooth. At the same time, it works as a concealer covering my red areas. When in a rush, I don't have to apply my make-up as it also works great as a foundation. Flawless Factor and some blush and I are out the door.

Thumbnail of user marciag235
1 review
5 helpful votes
January 2nd, 2023
Verified purchase

I've used this for several months and I can really tell the difference.

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Marcia: Thank you for the positive feedback. We are glad MD products are making you look and feel better!

Thumbnail of user bentleew
4 reviews
13 helpful votes
August 2nd, 2020

Although there are positive reviews stating the effectiveness of the product in the growth of the eyelashes within few weeks of application, others claim to have had no effect even after using the product for more than three months. It is clearly the case of the product working for a select group of customers.

Thumbnail of user alexisneal987
2 reviews
1 helpful vote
August 1st, 2023

I took products for my oily skin and to my surprise all products were excellent. I have tried multiple brands before but MD is best of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharlenek11
2 reviews
16 helpful votes
December 27th, 2020

I received my MD Factor eyelash growth serum three days ago and I've been using it every morning and evening. I know it's too early to drop a review, but I'm just really glad that I've had no irritation or stinging since I started using it, and this alone makes me love the product. I can't wait to see how amazing this works for my lashes.

Service
Value
Shipping
Quality
Thumbnail of user miap95
8 reviews
4 helpful votes
December 21st, 2021

I used this brand for years. I and it is a good one and the budget is ok. But this year I changed my mascara to the other one. But still this one is a great one.

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Mia: Happy to hear that you prefer MD eyelash conditioner. Thank you.

Thumbnail of user zsofin
2 reviews
5 helpful votes
August 4th, 2021

I tried this eyelash conditioner for teh first time. I have never used such products before. And you know I liked it. The effect was very good.

Products used:
eyelash conditioner

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Zsofi: Thank you for your positive feedback.

Thumbnail of user marya2651
1 review
9 helpful votes
July 19th, 2021

I was using the MD Factor products for a lot of years. But this time mascara let me down a bit. As a result, I decided to try lash extensions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Mary: After many years of using lash conditioner, some need to take a break temporarily to allow the natural resting phase in hair/lash growth to occur. After 4 weeks of rest phase can resume the lash conditioner to achieve the maximum results. Thanks

Thumbnail of user lindab3899
2 reviews
8 helpful votes
February 1st, 2022

When I need to be perfect looking I use only this MD Factor for it. And for 4 years it on my top. Better I can't find for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hugop86
5 reviews
10 helpful votes
July 6th, 2022

Very pleased with the service, with understanding of my question, Thank you. I will recommend you to everyone!

Thumbnail of user susanl2688
Susan L. – MD Factor Rep

Hi Hugo: Our pleasure to assist you. Thank you for your positive feedback.

Thumbnail of user davidc6481
5 reviews
5 helpful votes
July 6th, 2022

Good store, pleasant operator consultant, the order came quickly. Thank you so much! I recommend it!

Thumbnail of user sheylap
5 reviews
20 helpful votes
March 27th, 2020

The best moisturizers and creams out there! Fast delivery and great quality products! Thank you very much!

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From the business

MD Factor specializes in skin and beauty products

Business History

MD® Hair, is an exclusive line targeted for hair breakage that is specially formulated by Dr. Susan F. Lin. Dr. Lin is a practicing physician in women’s health, anti-aging and aesthetic medicine for over 21 years. As a woman who treat men and women with hair loss, she understands the emotional frustration women deal with involving hair issues. “Because I have excess hair breakage and have had to wear extensions, this motivated me to develop products specifically for this important issue,” remarked Dr. Lin. “After the launch of our lash technology 7 years ago, I have been focusing on hair beautification based on stem cell and anti-aging technology.” With new innovative technology Dr. Lin has been able to optimize natural hair growth and MD Hair, a leading thinning hair solutions has was born.

Since 1991, Dr. Lin has been on a quest for the most advanced breakthroughs in hair technology and beauty. She discovered all the elements to craft her pristine line, MD® products.

Company Representative

Thumbnail of user susanl73
Susan L.
Typically responds within 2 hours

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