• MayoClinic

2018 CUSTOMER CHOICE AWARD

MayoClinic

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Overview

MayoClinic has a rating of 3.71 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. MayoClinic ranks 537th among Health Information sites.

  • Service
    25
  • Value
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Mayo Clinic and Dr. Wolter do not care about their patients.
How would you rate MayoClinic?
Top Positive Review

“I would never go anywhere but Mayo Rochester. Been a patient there for 30 years.”

Nancy A.
8/19/22

I always know when I go to Mayo I am getting the best most advanced care possible. The doctors have coordinated my care over multiple issues and show true compassion and caring. I will never go anywhere else,

Top Critical Review

“Traumatized”

Lauren C.
9/30/23

Went here for help again so sick for a year. They didn't help and put me in a room and demanded to change into another outfit while security and employees laughing and intimidating me. They said they were going to lock me up and had to get another counselor to get out. Now sick and terrified of hospitals. I can't stop dry heaving and malnutrition and left like this.

Reviews (197)

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Reviews that mention popular keywords

mayo clinic (27)
Thumbnail of user fritzl35
1 review
0 helpful votes
February 18th, 2024

Dr. Robert H Thompson working at Mayo Clinic as a research Urologist did a brutal, diabeling, devastating surgery on me which made me disabeled with chronic pain. Students and residenst experimented on my. He did not show up on the scheduled apointment before the surgery. The 2nd year resident had no clue about the procedure and it possible complications. Mayo is the last hospital you want surgery. Mayo had over 2000 complains last year. All of them were ignored. Mayo gets paid by the number of organs the surgeon removes not by the diseas. Hovard University revied tha case: NO biopsy, not surgery was indicated. Normal live expextancy. Mayo CEO makes $3.47 million a year. You are totally ignored as Patient

Thumbnail of user laurenmaryclark
1 review
1 helpful vote
September 30th, 2023

Went here for help again so sick for a year. They didn't help and put me in a room and demanded to change into another outfit while security and employees laughing and intimidating me. They said they were going to lock me up and had to get another counselor to get out. Now sick and terrified of hospitals. I can't stop dry heaving and malnutrition and left like this.

Thumbnail of user pauljoe352
1 review
2 helpful votes
September 15th, 2023

I went to dozens of appointments for pudendal neuralgia. It put me out of the fire department for 4 months. Mayo would not sign my aflac short term disability paperwork. I was not able to pay my bills for I depended on that insurance. Mayo didn't even fix my problem. Thousands of dollars out of my pocket wasted. Thanks Mayo.

Tip for consumers:
Don't waste your time

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Thumbnail of user nancya1391
1 review
0 helpful votes
August 19th, 2022

I always know when I go to Mayo I am getting the best most advanced care possible. The doctors have coordinated my care over multiple issues and show true compassion and caring. I will never go anywhere else,

Service
Thumbnail of user susanh2854
1 review
12 helpful votes
January 18th, 2022

Disgraceful that Mayo will not except V A Insurance so our veterans have the option to get care there if they choose to. They served our country, some giving their life others limbs and worse. Terrible and greedy.

Thumbnail of user robertb8070
2 reviews
2 helpful votes
March 16th, 2023

I need help diagnosing if my wife has a personality disorder. Mayo Clinic came up as the best rated source of such patient care. I filled out their mental health form and submitted it. They set up a phone consultation on March 16 at 9AM and reminded me by text 3 times. They did not call me and when I called them they told me they discontinued that patient care service in June of 2022! I see their reviews are very mediocre on Consumer Affairs. These are terribly incompetent, useless psychiatric services. Do not waste your time with Mayo Clinic. I guarantee you disappointment and in my case more damage to my already fractured marriage!

Tip for consumers:
Total bait and switch operation - avoid like the plague!!!

Products used:
No Mayo Clinic patient services were used. They just brushed me off for a psychiatric service they paid Google to advertise them as number one in the search stack!!!

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Thumbnail of user chriss3727
1 review
9 helpful votes
April 15th, 2022

I saw Dr. Misha Pless in neurology at the mayo clinic today. I went and saw him for an eye condition I have it was a complete waste of time. He cut my wife off to her three times that I can remember when she was trying to explain things and also cut me off as well all he was concerned about was notes on a computer. We drove over eight hours, $1000 later and the appointment was a waste of time we both walked out like what just happened here. He treated us like we were a tree on the side of the road. He gave us no answers and nowhere to go not even a referral definitely would not recommend this doctor to anyone.

Thumbnail of user irwind23
1 review
8 helpful votes
November 23rd, 2022

Quite disappointed with the poor care, follow through, scheduling,...everything at Mayo Phoenix. They let my 33 year old daughter go 60+ days post relapse after a stem cell transplant for AML with nothing. The cancer went extramedullary and she ended up in ICU and eventually died there. So many issues with Mayo doctors-overall many condescending comments and lack of following. So many different doctors rotating and each not knowing what was going on, instead of one main physician. We wrote to the Office of Patient Experience (OPX) and this was just a sham. I would never go here!

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Thumbnail of user johnh3986
2 reviews
0 helpful votes
August 9th, 2020

I've always used Mayo Clinic as a reliable source of information for my assignments. They reference well and the website UI is user friendly and neat.

Thumbnail of user patg62
3 reviews
4 helpful votes
February 19th, 2018

If you need advice or want to research what you have going on in your life or a family's life you can be assured you'll get an informed answer to what your looking for

Thumbnail of user lisal2607
1 review
6 helpful votes
March 3rd, 2022

I have been to the Mayo clinic for 2 episodes of care. Both episodes were similar experience in lack of coordination, The most recent had the most inappropriate physician, who is attempting to use his doctor card to intimidate and bully his patients and staff. He acts out, intimidates and has a resident who is going to ho along with it because his career is at stake. Wake up Mayo Clinic, review your staff and stop your physicians from harassment of other staff and patients. This applies to the the chiefs of the department.

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Thumbnail of user vanessas673
1 review
8 helpful votes
February 28th, 2022

I reached out to both the FL & MN clinics and scheduled an appointment for a consult on the phone. I have not been diagnosed for my condition since it started in June 2021.

Not only did every customer service rep tell me within in 2 mins that they have no availability for me currently or ever, but they were also all rude, insensitive, unprofessional, curt, and tried ending the call within 2 minutes of it starting.

I reached out to Mayo Clinic because no one can diagnosis my health condition and telling me to see someone locally is not helpful, I have done that. I thought Mayo was supposed to help people with health issues that no one else can seem to figure out in the name of research. I guess I misunderstood the mission.

Service
Thumbnail of user andan
1 review
4 helpful votes
January 18th, 2022

Never been to a hospital where caretakers care so very little. Place is a mess. Admin is a mess. Cold blooded. Breast Clinic is a mess. Dubious billing practices at JAX facility. Scheduling is a mess. Consistent false documentation. Don't believe the Hype.

Thumbnail of user tjaiak989
1 review
0 helpful votes
June 20th, 2023

The Testosterone Enanthate should be injected at least Every 4 Days at 200-500 mg. To Treat low T Symptoms. Hormone compounds are Easily Temperature Damaged. Low Testosterone Levels can Not Treat Low Testosterone Symptoms.
Mayoclinic never showed you This.

Thumbnail of user davidh8083
1 review
4 helpful votes
January 5th, 2023

Had back surgery at Mayo two years ago. The pain from the surgery was extremely intense, and the post surgery hospital care was horrible. I ended up with significant inflamation in my brain and brain damage as a result of my back surgery. Brain damage that a Neuro at Mayo said was NOT caused by the trama of the surgery even though Mayo has a research paper stating that brain damage can occure as result of the trama from surgery. Mayo is GREAT at testing, but I would avoid having any proceedure there or getting advice on next steps after the testing.

Thumbnail of user autumnw101
1 review
2 helpful votes
April 8th, 2023

Is employed there. Does not respect women, mental health care, or professionalism. Do NOT see him there ladies. Flagrantly employing him by the Mayo Clinic is so unacceptable. He does not deserve the esteemed affiliation.

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Thumbnail of user lovedoneofl
1 review
5 helpful votes
August 23rd, 2022

Massimo Raimondo at Mayo Clinic killed my Grandpa. Massimo Raimondo at Mayo Clinic killed my Grandpa. Massimo Raimondo at Mayo Clinic killed my Grandpa.

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Thumbnail of user kk538
1 review
2 helpful votes
September 12th, 2023

One of the doctor's that was treating my son was so rude and snobby! She shouldn't be allowed to work with kids or people! Mayo security do not talk to eachother, my husband was told its fine that he parked his van in the parking lot and sleep in it while i slept in the hospital with my son. At midnight mayo security and police were banging on the door and told my husband he couldn't stay there and move to a Wal-Mart parking lot. All mayo really cares about is money or if you have insurance! My son wouldn't have gotten to be a patient on the rehab side if out insurance wouldn't have gone through! If you don't have money or insurance don't bother!
On another note, The nurses here in the picu and general peds are absolutely amazing. They really were great with my son.

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Thumbnail of user mh923
1 review
3 helpful votes
July 13th, 2023

Mayo Dr Massimo Raimondo Killed My Father Leslie Herrin

UPDATE July, 2023 - The investigation by the Florida Dept of Health of Dr. Massimo Raimondo's errant biopsy that killed my father has now been passed to the FL Dept of Health Prosecution Services.

UPDATE MAY 2023 - Dr. Raimondo is now being INVESTIGATED by the Florida Department of Health for his errant biopsy that killed my father. Maybe some justice will be served and his family members can find some solace in the investigation outcome.

Important Update March, 2023 - Medicare Independent Consulting Medical Experts reviewed in detail my father's "treatment" by Mayo staff and the procedure by Dr. Raimondo for two services that meet their qualifications for review - 1) the errant biopsy and 2) pain management. For both services, the experts determined not only did both Raimondo and Mayo fail to meet Mayo's own self-promoted and publicized highest quality of health care, both grossly failed to meet even the the most basic/least/minimum standard of care - "did not meet all applicable professionally recognized standards of health care ".

June 14,2021, Dr. Massimo Raimondo performed what should have been a very routine Endoscopy Ultra Sound and biopsy of a small mass near my father's pancreas, they were 95% certain it was non-cancerous. Raimondo "accidentally" biopsied my father's repaired aortic aneurysm which caused bacteria to enter his bloodstream that quickly turned into sepsis and after 3 weeks of unbearable pain and a gradual, horrifying deterioration and loss of all bodily functions my father passed away in a local hospice with family by his side on July 12,2021. 4 other senior/lead Mayo doctors (Dr. Boniface, Dr. Mayo, Dr. Brumble and Dr. Roy) concluded in their Clinical Notes it was Raimondo's errant biopsy that caused my father's death.

Additionally - Mayo's 1) unconscionably poor communications creating a traumatic cycle of hope to despair to hope to... - e.g., the very first communication to my father and his wife of 65 years after admittance into ER following the errant biopsy was not a diagnosis nor a treatment plan from the doctors responsible for his "care", instead it was someone from Mayo's hospice group with a request for which hospice center my father should be sent to, then Dr. Mayo labels that communication premature and he would assemble a team to determine treatment, then Dr. Brumble tells the family the plan is to discharge Leslie tomorrow to hospice, then …. 2) inhumane pain management - e.g., my father was forced to endure multiple episodes daily that would last up to 4 hours of intolerable level 10 pain with elevated fever, heart rate and uncontrollable shaking for 30-45 minutes without pain medication being administered while awaiting an archaic and inhumane 6-step internal Mayo procedure to slow-walk its way through 4 different staff members. He could feel the episode coming on and we would beg the Mayo staff to start the process - to no avail. The staff's apathy toward his pain was reprehensible, and 3) the 3 doctors responsible for my father's care (Mayo, Brumble and Roy) completely abandoned him after week one of two weeks he spent in Mayo he** - e.g., not 1 of the 3 Mayo doctors made a single visit to see my father or speak to his family the second week after daily visits first week as they were certain his death was imminent and they wanted to distant themselves from a dying man... Mayo staff behaviors like these greatly exacerbated my father's physical pain and his family's emotional pain and resembled care one would receive in an underdeveloped 3rd world country with few resources and poorly trained staff.

Two pics included - 1) My father and his favorite activity - fishing - 4 days before biopsy, 2) My father curled up shaking and in pain holding onto hand rails - taken day leaving Mayo for hospice.

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Thumbnail of user jon.w.hall
1 review
2 helpful votes
May 8th, 2023

It is discussing that Mayo Clinic only cares about someone's help for 3 months, then you get dropped from a waiting list. After this, you can no longer get an appointment. How does this possibly help a patient get care. As a patient, you are telling me I DON'T MATTER.

Thumbnail of user jfudjrh
1 review
4 helpful votes
January 14th, 2022

We are fighting the hospital through the courts system -they are providing my father witb minimal care and even refusing specific therapies based to political reasons. These people are disgusting.

Tip for consumers:
lol dont

Products used:
hospital

Thumbnail of user janed1111
1 review
6 helpful votes
August 18th, 2022

I don't even know what to say. We're not made of money. We can't afford to see dozens of doctors in multiple countries and run every test imaginable. They made a series of mistakes that led to the death of three great men in my life that could have easily been avoided. This place is dishonest, disorganized, greedy, and cold. I should have trusted my intuition. It was screaming at me to leave and go somewhere else. "But it's Mayo Clinic!". Everyone "knows" how great Mayo Clinic is.

Maybe I should have mortgaged the house and traveled for their care. Now I'll never know. These last 3 years have been hell. I feel absolutely destroyed. I feel like my soul has been ripped from my chest. I wonder if these doctors take the Hippocratic oath as a joke, just so they know the best way to $#*! all over a person's life at the weakest point of his life.

This place is an absolute disgrace. DO NOT COME HERE.

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Thumbnail of user mmomenee
1 review
2 helpful votes
June 27th, 2023

They won't see me- I told her it was life and death. She said "I don't know what to tell you, see a local doctor". And this is after I told her I've seen 5, including specialists. When you submit and get denied for lack of availability, they don't let you request again for 6 months. My question was "so people who are very sick request appointments, get denied, and have to suffer for another 6 months?" Her response? "Yeah, basically"

I am incredibly unimpressed at how little they care for the health of people reaching out who can't live their lives because of health problems.

No one there cares about anything except the money they get from filling the 12 week schedule. No waitlist, no help, no compassion, no actual healing for those who may actually be dying.

Literally: screw this place. I don't care if they have the best doctors, they are awful to potential patients. The ones scheduled and paying….that's another story. Healthcare is supposed to be there to fix the ill. They are not.

Tip for consumers:
Don’t even try. They are highly rated, but I can guarantee they don’t care about you; it’s not your money

Products used:
Appointment scheduling for GI

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Thumbnail of user ronk
139 reviews
1,046 helpful votes
November 12th, 2009

Point your browser here: http://www.mayoclinic.com/health/symptom-checker/DS******* - for "Symptom Checker" page.

The Mayo Clinic has for a long time established itself as one of the most trusted names, and facilities, for medial care.

This Mayo Clinic web site, allows one to single-out parts of the body and begin to answer questions that help pinpoint POTENTIAL problems.

This kind of "diagnostic" medical tool can be handy in providing insight into areas for further research, and Q&A with your doctor.

CAUTION: I do hope NO ONE will use this diagnostic research tool to SELF DIAGNOSE, and become panicked assured they are dying.

Hope you find this interesting, and that it aids in generalizing avenues for further study.

Good health to you.

Thumbnail of user rachaeld139
1 review
2 helpful votes
February 14th, 2023

My spouse has been struggling from a progressive illness for 2 yrs. We really need a team of medical professionals to try to figure out what is going on, like what Mayo Clinic claims to do. 3 times we were denied. Not once were we given a reason and on 2 of the denials, we had to call them to find out because they couldn't be bothered to call us. We were told they needed records they already had. We were told 12 pages of documentation was just too much work to read through and they preferred things to be condensed to 2, and they were caught straight up lying about having a record of a doctor-to-doctor meeting. They also claimed to have sent us a denial letter on Dec 14th from their spine center, in response to a referral to the rheumatology department that had not been sent until the 15th. All I can really conclude from all of this is that Mayo doesn't actually want tough cases, they want easy ones so they can inflate their numbers of successes. That, or they simply don't want to treat trans people. Either way, they have no business working with vulnerable populations.

Tip for consumers:
Save yourself some stress, especially if you're ill, skip Mayo Clinic. They

Products used:
None because they won't let us

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About the business

William Worrall Mayo, M. D., a frontier doctor, settled his young family in Rochester, Minn., when he was appointed as an examining surgeon for the Union Army during the Civil War. In 1883, a devastating tornado struck the town. Dr. W. W. Mayo called on...

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