MayKool has a rating of 2.66 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MayKool most frequently mention customer service, tracking number, and false advertising problems. MayKool ranks 162nd among Women's Clothing sites.
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Love my dress omg. Ever turn it's a different color. It is a jewel for no jewelry is need. This dress came up as a club dress will see how it holds up at Club Liv in Miami in November.
It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.
It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.
So far, I ordered on February 2nd and my order is still "processing" as of today February 8th? I too fell for the express shipping and now realize that was a mistake. I will update my review when the product arrives! I have ordered from other sights that are similar and had absolutely great results many many times! I do not want any one to have a bad experience so I will definitely let everyone know my result with this company!
I tried this website out for the first time and what a disaster. I paid for expedited shipping and it was late. The material is cheap and looks nothing like the pictures. When I went to return the items, they don't provide shipping labels and you have to send to China. The shipping cost more than the purchase so I just kept the garbage because the customer service didn't speak English and kept repeating themselves when I tried to explain this. WASTE OF MONEY.
Tip for consumers:
Don’t. This is a total scam website.
Products used:
None. I bought three shirts and they look nothing like the pictures. They were super small and the thinnest material I’ve ever seen. It was a complete waste of money.
I will never in my life order again from this place. I place a order on January 21st 2020 pay fro express chipping 3 days delivery! 02/29/20 I Still haven't received What I order. 1 month and 8 days no refund and no clothing. Smfh. Today I received a message saying my order have been shipped.
Please see photos so ya can see for ya self... This is the worse company ever...
Sorry for inconvenience at first.
Due to COVID-19, it was delayed, we were at home and couldn't go to office. You contacted us, we replied email about it and notified the message that is "if you want to cancel it, please just reply email to us before it is shipped out". But we didn't get your cancellation before it was shipped out.
Thank you for your kind understanding and patience.
Love my dress omg. Ever turn it's a different color. It is a jewel for no jewelry is need. This dress came up as a club dress will see how it holds up at Club Liv in Miami in November.
Products used:
Club dress
I would be advised before purchasing from this site. It took 4 weeks to get the product I ordered. When I submitted customer service inquires through the site (the only way to contact customer service) I never received a response. Once I received the product it was not at all like the picture. I ordered the silver elephant costume which appears to be fury in reality it looks like a futuristic elephant from another dimension.
I purchased a black off shoulder blouse with ridiculously thin and cheap fabric and stitching halfway through the back side like they sewed scraps of cloth together. Worse, they charged me for shipping and when the package came, they charged me again. NEVER AGAIN! Please shut down this business before they scam more people.
Sorry for inconvenience.
You can see the item on product's page. The item was designed with the style, you can see the gray color image which can display it clearly than black one color.
If you want to return it, you can contact us to get RMA#.
About "they charged me again", you also replied your email about it. You can contact your local FedEx to confirm that it is customs tax or shipping fee. We also contact FedEx to check it. If they charged your shipping fee again, we will process it for you. Don't worry.
Ordered a jumpsuit and it was not what I expected, the marital was shiny and looked as if it was a cat suit, no where in the description did it mention material but I assumed by the photo it was a cotton jumpsuit so I can not wear it unless it's Halloween. And it took forever to arrive
I ordered a white dress with a red rose overlay. It took a few weeks to get here and it was an absolute joke! It was way shorter than the one advertised, bigger measurements than advertised and looked like a smoke. It was supposed to A line and fitted in the waist. I talked to customer service and got an RMA to return the dress. Shipping was going to be $30 and then they decide if I could get a refund. I brought it back home. I am not spending that much when the dress was $50. I guess you get what you pay for.
Tip for consumers:
DON'T
Products used:
none
Hi Charlotte,
Sorry for inconvenience.
Item's detail size can match size chart of product's page. We can take photos of measuring item detail size. Normally there is 1-2cm (0.4-0.8") differences due to manual measurement.
You can sent your item's image of measuring item detail size to our customer service team who will check it.
If we sent wrong size, we will provide a better option to solve it for you.
Thanks,
Maykool
Not going to lie, I bought a dress from this website from flicking through Google images after a couple of champagnes. The following day, I then googled and found some pretty iffy reviews and I was convinced my green sequin dress was sure to not turn up. To my surprise, the dress turned up, in great condition, fits perfectly and in good time! I love this dress. With being locked down in my home and missing people, I've been wearing this dress regularly to give me the smile i miss so much from seeing my loved ones!
I bought 6 dresses for my wedding party. 3 large. An xxl, xl, and medium. They are ALL THE SAME SIZE. They are so thin and cheap made. I spent nearly $200.00 on these dresses that look like crap and won't fit all but 1 of my bridesmaids. Here's the catch. It'll cost almost the same to ship them back for a refund. I checked the sizing more than once. They are not true to size! None of the dresses have the size in them. There was a sticker on the pk. You can completely see through the dress. They are ridiculous. Completely caused me to distrust ordering online!
I ordered this costume for a Dirty Santa Party. Since it's in 2 weeks, I used expedited shipping. It came in 2 days, one of the days being Thanksgiving! Very impressed! Costume is made decent, material is velvety. Nice green color. The hat and belt aren't exactly as pictured and cheap, but it's a costume! I would order from them again!
I am very happy with the blouse. Sizing is good, and postage prompt.
Many thanks.
The order took almost 3 weeks. After I paid for express shipping (3-5days) for$30.
I finally got my dress and bathing suit. The material is made out stretchy nylon. It doesn't fit right too big.
Tip for consumers:
Shop somewhere else
Products used:
0 stars. They are really hard to get ahold of. It took me figuring out where their email was to ask about my packages be they shipped it then a few more days before I got a tracking number. Mind you I paid $30 for express shipping. Which they can’t stand behind. They refuse to give me a refund. I will NEVER SHOP with maykool.
Do not order from this site. I'm a dedicated online shopper and I've receive packages with no problem on a regular, however, I googled blue dresses and a dress that caught my eye from this site popped up so I ordered it express because it's for a special event I have coming up very soon. It says it was delivered Friday morning at 10:46am and I didn't receive anything. My door is open every morning with my screen door closed and I open my blinds to allow sunlight In. I was up making breakfast that morning for my kids before taking them to school at 12:40pm. There is NO way my package was delivered. DO NOT PUT YOUR TRUST INTO THIS SITE.
Tip for consumers:
Do not order from this site! If you do, you are taking a risk.
Products used:
Ordered a dress
Hi Abrielle,
According to FedEx's report, they found your package and delivered it to your address.
If you still can't get it, pls contact our customer service again.
Thanks,
Maykool
I recently purchased a white beach dress for my wedding, and I just received it in the mail. I absolutely love it! I live in the US, so I would give about two weeks or so for shipping time, but other than that I was happy with the purchase. Size charts are accurate.
My dress was as expected, however, it took 2 months to get to me. If you have the time to wait then this could be a good option. It is coming from China. I do feel like the quality was what I paid for.
Hi Angie,
Thank you for your review.
Could you tell us your order#, please? Then we will check the shipping time and why it spends so long time.
Thanks,
Maykool
This business is a sham. False advertising of items on their website. I order a dress for my BIRTHDAY only to RECEIVE A HALLOWEEN COSTUME... PLEASE PLEASE PLEASE read the reviews before placing any orders. Everything that glitter is not gold!
Tip for consumers:
Read the reviews FIRST!!
Products used:
Dress
I got a 20$ dress that I just received, I ordered with the 7-20 shipping and when it hit 20 days I went to my order by my order number on the website (search Maykool tracking) and messaged the site with my email and order number. They contacted me very quickly giving me the tracking number and all the service info, and I got it in finally in just the next 2 days. My problem with the dress is that the seam was weird but not horrible because it was just really staticy, so I'll just put it through the wash. It was right around the waste but it's measurements from China and I'm a small Asian girl so it okay. It was thin at the bottom but that was a quick fix. Overal, I was satisfied. The custermor service was great, and the dress was amazing for the 20$ I spent.
I received my dress and I absolutely LOVE IT. I'm getting married and I wanted something simple yet very pretty and lady like. This dress is THE ONE! I was impressed by the fact that it actually looked like the picture and it fit so sexy. Thank you MayKool you are the one too.
These people are procrastinators, thieves and they have false advertising. Their products are nothing like what they advertise I finally received a product I contacted them the minute I opened up my product and told them how unhappy I was with the item I have been fighting with them for 6 months to get my 40$ back. At this point it's not the money but the principle
Stay away and don't order from here
Dear customer,
We didn't receive your return package which might be lost, you can contact your local shipping company to open a case about it.
If the shipping company lose your return package, it is not our responsibility.
But we believe that you shipped it and applied an exception refund for you due to the time and the status of COVID-19.
Normally we just do a refund after receive package according to our policy.
Thank you for your kind understanding and patience.
Thanks,
Maykool
My dress didnt fit and i sent an email but no one contacted me to get a return slip. Can you cntact me asap please
Dear customer,
Sorry to know you want to return it.
Please read our return policy ( https://www.maykool.com/returns-refund/) at first.
If you sent an email to us, pls check your email inbox/spam folder(some emails will go to spam/junk folder.), our customer service team will reply emails within 48 business hours.
Thanks,
Maykool
I was nervous to order much from here due to the spotty reviews, so I just got one skirt as a test run of the site. I got regular updates on the shipping status, and it took about two weeks to get to me, which isn't that bad, especially coming from China. The skirt doesn't fit very well, and I don't think that it will be worth returning it, but I would order from here again.
It is glad to find something that cheap and fine! Last week I received an email, I never read any spam mail usually, but thanks god I read them for some reason! I contact with them due to the international business and they said can offer me another fast shipping, even so I ordered with still worried! But their action show me that the worry is unnecessary, my package is good, shoes are good, and even the service is good! So sweet! Highly recommend!
Ive waited for over a month for my bathing suit. Ive to email them directly for tracking info. Once I received it two weeks later... this swimsuit it's made of cheapest fabric, awful looking! TERRIBLE DO NOT ORDER coming from China (should know better)
Sorry for inconvenience.
Your first package was lost, we prepared a new one to you on Jun 29th and replied email to you.
If it can't fit to your exception, pls return it according to our policy.
MayKool.com is a B2C online trading platform that leading in china. We sell goods to worldwide at very low prices with guaranteed quality.
We were Launched to introduce unique apparel lines as well as footwear, swimwear, costumes, handbags, and fashion accessories.
Dear customer,
We explained that there was a processing time (Receiving time = Processing time + Shipping time). And you can the info on product's page.
You just want to get full refund without return package. According to postal shipping cost, it will be cheaper than your order.
According to our policy, we will provide a refund to you after receiving your return package. If you return it to us, you can contact us.
Thanks,
Maykool