• MakeYourOwnJeans

MakeYourOwnJeans

Ratings On Other Platforms

Trustpilot
3.1 / 5
ResellerRatings
1 / 5

Overview

MakeYourOwnJeans has a rating of 3.91 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MakeYourOwnJeans most frequently mention high quality, and second pair. MakeYourOwnJeans ranks 2nd among Jeans sites.

  • Service
    57
  • Value
    131
  • Shipping
    131
  • Quality
    161

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
8
Neutral
0
Negative
2

Instant Feedback

6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ok quality, ok fit, ok return speed, ok customer service but nothing great.
How would you rate MakeYourOwnJeans?
Top Positive Review

“I love that all styles are available regardless of...”

Hazel F.
2/24/24

I love that all styles are available regardless of gender. Great site. Sometimes I just drool over the leather.

Top Critical Review

“I have never had a more difficult experience ordering...”

Claude W.
2/5/24

I have never had a more difficult experience ordering something off of the internet. I have made contact several times with no real help whatsoever. If I didn't like the style and concept and it wasn't exactly what I was looking for I probably would have abandoned my search long ago. But I'm hoping if all works out I can order some more and sports jackets for myself.

Reviews (321)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63)
Thumbnail of user allanl68
1 review
0 helpful votes
March 19th, 2020
Verified purchase
• Updated review

Appears to be a good quality, well made product with options to personalise for a unique look.

Value
Shipping
Quality
Appears to be a good quality, well made product with...
February 14th, 2020
Verified site experience
• Previous review

Appears to be a good quality, well made product with options to personalise for a unique look.

Thumbnail of user tome363
2 reviews
0 helpful votes
December 31st, 2020

I have bought several things on top hatter I highly recommend Top hatter To everyone If you haven't tried it You should

Thumbnail of user mikef1023
1 review
0 helpful votes
January 4th, 2021
Verified purchase
• Updated review

Super quality and it's something very special because it's 70% handmade

Reason I chose this business:

It was a coincidence, I've been looking for a jacket like this for years and thank you, the search is successful and the price is just great

Reason I chose this product:

I've been looking for a jacket like this for years and thank you, the search is successful and the price is just great

Value
Shipping
Quality
Ok
December 13th, 2020
Verified site experience
• Previous review
Thumbnail of user scottj766
1 review
0 helpful votes
December 11th, 2020
Verified purchase
• Updated review

Extremely glad you're offering 7oz, 8oz, 10oz lightweight 100% cotton denim! Great jeans for a warm textured denim. I got the lightest offering, the 7oz. It's comfortable in cold weather, such as below 60F, or actually maybe below 55F, without any sun. And, with sun exposure while wearing, below 45F,… otherwise the fabric texture feels too warm. Below freezing temperature, it's good, it's adequate, it's comfortable.
I'd like for the denim fabrics to also be in smoother-cooler denim texture (a finer texture which is made by some clothiers) which feels cooler in temperature not so warming, - a matter of the fabric structure/texture.

Reason I chose this business:

The product: Low density-weight and affordable price.

Reason I chose this product:

Low density-weight and affordable price.

And they also have great customer service.

Value
Shipping
Quality
Extremely glad you're offering 7oz, 8oz, 10oz lightweight...
November 18th, 2020
Verified site experience
• Previous review

Extremely glad you're offering 7oz, 8oz, 10oz lightweight 100% cotton denim!

Thumbnail of user gabrielas68
1 review
0 helpful votes
November 15th, 2020
Verified purchase
• Updated review

Great website, love the idea of having custom made jeans. Be wary of the colour, the photo on the website made the jeans look lighter. When my jeans came, they were mid-wash instead of light wash.

Reason I chose this business:

I was having a hard time finding the most 'perfect' pair of jeans. Then I found out that there is a way to customize jeans using this website.

Reason I chose this product:

I was desperate for a new pair of jeans.

Service
Value
Shipping
Quality
Very easy to use
October 14th, 2020
Verified site experience
• Previous review
Thumbnail of user hodkiewiczfrederic335
4 reviews
0 helpful votes
March 9th, 2024

Pants are extremely soft and cute, but they fit a bit large and give me mom gut that yoga pants dont.
I'll have to get them altered here, as I'm international and the cost of shipping back to get a smaller size would be ridiculous.

Thumbnail of user delilahr9
5 reviews
1 helpful vote
July 16th, 2021

Recently I got jeans and I literally love them! I am going to order another pair soon and I am sure that it will be no less wonderful.

Service
Value
Shipping
Quality
Thumbnail of user efekanr
11 reviews
1 helpful vote
March 15th, 2023

At MakeYourOwnJeans, we stand behind the quality of our products, both in construction and material. We want you to be happy with your purchase, as well as confident that it will last. As always, if you have any questions or concerns, feel free to email us at *******@makeyourownjeans.com.

Thumbnail of user stuartg105
1 review
0 helpful votes
February 4th, 2021
Verified purchase

The jeans are too tight through the thigh and leg

Reason I chose this business:

Because they were guaranteed to fit... but unfortunately don't

Service
Value
Shipping
Quality
Thumbnail of user pollyw31
1 review
0 helpful votes
April 10th, 2021
Verified purchase
• Updated review

Ordering -super easy
Arrived very quickly.
Got what I ordered.

Reason I chose this business:

Tiny waist, big big hips... and very short. Not possible to get off the peg to fit me!

Reason I chose this product:

Thought I’d try a basic every day jeans, to check the fit and quality but will definitely be ordering a whole new wardrobe now I know the site and service is reliable.

Quality
Seems really easy and straightforward so far...
March 20th, 2021
Verified site experience
• Previous review

Seems really easy and straightforward so far... eagerly awaiting my made to measure jeans!

Thumbnail of user iana150
1 review
0 helpful votes
April 12th, 2021
Verified purchase
• Updated review

Ordering was easy, and the products look and fit great.

Reason I chose this business:

I have been using the company for over 5-years.

Reason I chose this product:

I needed well made and fitting pants

Quality
All good
March 21st, 2021
Verified site experience
• Previous review

All good. No issues

Thumbnail of user brianr2370
1 review
0 helpful votes
January 19th, 2024

This was the third pair I've bought from this company. The first pair fit really well after a few washes. The second pair was a different denim. They didn't shrink much at all and were a little long and loose in the seat. Thinking I had the measurements figured out, I tweaked my profile and ordered a third pair. They actually came in baggier in the seat (plenty of room for an adult diaper if needed) and two full inches too long. I sent a photo with a measuring tape showing that the length was a full 2 inches longer than I had ordered. They won't take the jeans back and give me a refund. They want me to take a complete photo array showing every measurement and then they will make me a new pair for half price. They sent me a defective product and want me to pay an additional 50% for a replacement. What if the replacement is bad? Another 50%? 25%? I tried this company because I'm hard to fit. I'm 5'3" tall and 115 pounds. Two inches in length is a lot on my frame. I'm sure they can make a great pair of jeans. Just be forewarned. If they screw up, the customer pays the price.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user greyk3
1 review
0 helpful votes
April 5th, 2021
Verified purchase
• Updated review

This was my second pair from Makeyourownjeans, nothing was left to be desired.

Quality
Clear site layout, options
March 15th, 2021
Verified site experience
• Previous review
Thumbnail of user re160
1 review
1 helpful vote
September 15th, 2022
Verified purchase

Results are completely random from this company. Some things come out pretty well, many things have a gross error. They dismiss all complaints and refuse to respond saying that you're incapable of measuring accurately and that it's the designer's discretion. They may do the opposite of what you specifically ask for, eg I asked on a reorder to change 13.5" rise to 14"--they gave me 12". Even in a single order, chinos, eg, with the same measurements can vary by several inches (see pic). And, finally, they cut with no allowance on the seams for alterations to let anything out. Expect to throw away half of what they send you never worn.

The terrible thing is it would be so easy for them to be a great business. Work on consistency. Leave room for alterations. And, most importantly, ASK before departing radically from customer instructions.

I've thrown away so much from MYOJ unworn. The prices are low, so it's still less than most tailors. But still a shame. And they are a real company with real products as advertised.

Thumbnail of user cw528
1 review
0 helpful votes
January 29th, 2021
Verified purchase

Easy to use website and prompt service. Very few updates on status of order - could be improved.

Reason I chose this business:

Difficult to find off the rack jeans that fit my size.

Reason I chose this product:

Ability to order to specific sizings.
Lack of local off the shelf options.

Value
Shipping
Quality
Thumbnail of user helenl474
1 review
0 helpful votes
April 25th, 2021
Verified purchase
• Updated review

I used the measurement guide, took my measurements and ordered jeans. They came back to me huge. Falling off of me. I took my measurements again and got the same results.

Reason I chose this business:

Because regular store jeans never fit me

Reason I chose this product:

Because i need jeans that fit

Service
Value
Shipping
Quality
No
March 4th, 2021
Verified site experience
• Previous review
Thumbnail of user satistc
1 review
0 helpful votes
January 27th, 2021
Verified purchase

Quality and they fit just as I wanted.

Reason I chose this business:

Hard to find the fit I like

Reason I chose this product:

I like heavy quality jeans

Value
Shipping
Quality
Thumbnail of user kenr311
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

Please contact me if measurements look peculiar.

Reason I chose this business:

Far better fit.

Value
Shipping
Quality
Please contact me if measurements look peculiar
February 7th, 2021
Verified site experience
• Previous review
Thumbnail of user gordons434
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I have a problem about paying the extra fee for delivery.

Quality
Thumbnail of user peterm3014
1 review
0 helpful votes
September 22nd, 2023

I recently ordered 3 shirts sent with specific measurements based on existing shirts I owned. When they arrived the measurements did not match. I was fobbed off with: "the difference is only minor"; "you are using the wrong type of tape measure"; "an oversight by our designer..." etc. No apology, no refund, no offer to remake the clothes despite the returns policy stating "If our measurements differ from what you submitted we will replace the jeans/garment with a new one absolutely free of charge..."

These type of companies seem to have very poor quality control so it becomes a bit of a lottery that you will actually receive what you ordered. Then to make matters worse it is impossible to get a refund or replacement despite the "guarantees" on the website. I just do not understand how these companies survive with this business model. Surely it would be better to charge a little bit more, improve quality control, improve customer service and actually keep your customers for repeat business?

I would advise you NOT to use this company which is based in India, you will only end up disappointed.

Products used:
Tailor made shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user graemex1
1 review
0 helpful votes
January 22nd, 2021
Verified purchase

Better than expectef

Reason I chose this business:

To get something different

Reason I chose this product:

So they could be my own design

Value
Shipping
Quality
Thumbnail of user cneytk
22 reviews
1 helpful vote
April 4th, 2023

MakeYourOwnJeans Men's Clothing is a great online store for men. You can find here various styles and colors of jeans, t-shirts and more! The prices are affordable for everybody to buy what he wants. Don't miss out on the opportunity to buy quality products at a very good price here!

Thumbnail of user petery210
1 review
1 helpful vote
February 10th, 2021
Verified purchase

The jeans are larger than the dimensions I requested. They are the same dimensions that I ordered previously and fit well but the latest ones are bigger is a few areas.

Reason I chose this business:

Had received good products previously

Reason I chose this product:

Were good fit previously.

Value
Shipping
Quality
Thumbnail of user lukeh229
2 reviews
0 helpful votes
January 11th, 2022

Friendly and professional consultants, good quality, according to the specified sizes, timely delivery

Thumbnail of user charlesw1763
2 reviews
3 helpful votes
July 4th, 2022

If you are searching for some custom jeans and joggers, this company can be the one for you. They are good at delivering the best quality products at your hand.

Service
Value
Shipping
Returns
Quality

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From the business

Tailor made custom jeans, suits & leathers, MakeYourOwnJeans is the leader in providing custom clothing for Men and Women!

Company Representative

Thumbnail of user vickys245
Vicky S.
Typically does not respond to reviews

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