Web.com has a rating of 3.29 stars from 3,217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.
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Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
Affordability
I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.
Products used:
This is a service, not a tangible product.
Not as many features as i thought there would be. Like a way to categorize stuff in your shop.
Its fairly easy to use some things can be confusing but that's normal. Most importantly is affordable
I wanted to give it a shot
Very easy to use. Love templates and other added features and that I can even get my domain in same place.
Special promo with domain
User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.
You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part
Web.Com did my old Web Site in 2008 and Redid new web site over the last month I'm not pleased
I've been waiting for months for the tech team to transfer my domain from GoDaddy to Web.com. I've also opened up numerous tickets with the company all telling me that it'll only take a few days or they had to transfer the issue up to a different department just for me still to not have any answers or solution. I ended up having to purchase a 2nd domain to troubleshoot my own issue. This was extremely frustrating...
Beside that though, I think the web building software is sufficient in doing everything I needed done.
I was looking for an Ai powered web designer and google brought you up high in the search ranking. However after I purchased your package I realized it wasn't actually what was advertised and ended up designing it myself.
The phone call was very helpful to me! Offered all the help that I needed. Keep up the good work!
The best web provider I've ever worked with. They have helped me develop two websites. Great DYI web builder. Superior customer service! They are always there when you need them.
Superior!!!
The platform is finicky. We have experienced a number of glitches and obstacles. I'm not a fan.
It appeared to be a quick and easy solution to our need for a website.
SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.
The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.
It was provided through my Zenbusiness purchase but, I would utilize it again independently.
I cannot access my website builder and no one on the chat seems to be able to help or explain why. Worse, I've just discovered I cannot access my business's email, and I am unable to set it up because the Hosting option seems to be timing out every time I attempt to do so. As is, I'm seriously considering calling Web.com a write-off and buying a new domain name. The only thing stopping me right now is I have business cards printed with my email address (which worked_fine_ at my other hosting company).
I am finding web.com BY FAR the easiest site for me to set up my new store. I am loving it!
To finish setting up my store in order to publish.
I need to separate my services into two tabs so they can be seen, but I dont know how
I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
I chose them because I thought the customer service would be exceptional. I found it to be less than mediocre. It has been so disappointing and frustrating, and I would like to request my money back
Only one request per day gets done. Forget putting in several requests at one time.:-(
So far so good. Great knowledgeable staff
I used them in the past
Hard to navigate and when writing email always have to use the shift key instead of after period automaticlly caps. Also no spell check.
Web.com increased the loading time for my images, without sacrificing quality.
They did a great job. I would recommend Web.com
Still need someone to reach out to me today regarding all that we were working on in our package - thanks,
Building got easier and easier. I wish they had spell check
I needed to build a site and didn't want to pay someone.
So far, I have been completely impressed with Web.com. For a small business just starting up, I would highly recommend looking at web.com.
Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Hi Montgomery,
Thank you for your kind review!
DJ
Customer Advocate at Web.com