• LiveCareer

2022 CUSTOMER CHOICE AWARD

LiveCareer

Overview

LiveCareer has a rating of 3.78 stars from 8,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 84.6%
Positive
132
Neutral
7
Negative
17
10
See all photos

What reviewers want you to know

Positive highlights

  • I had the pleasure of speaking with, Mr. Victor, your customer service representative.
  • Very user friendly, the deals are spectacular and will really help you in your job search!
  • 2022 Customer Choice Winner

Critical highlights

  • I reported it to my credit card customer service and got 2 transactions cancelled and 1 disputed.
  • They took $35 out of my bank account and refused to refund it.
  • After using the template, I cancelled my service before the trial period ended.
How would you rate LiveCareer?
Top Positive Review

“LiveCareer has helped me acquire my current job position”

Shannon D.
3/6/24

Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.

Top Critical Review

“Waste of money, zero support”

Eva E.
3/2/24

Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!

Reviews (8,731)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (578) credit card (171) bank account (54) trial period (44) confirmation email (22) business practice (30) job search (29) bullet points (15) web site (23) job descriptions (19)
Thumbnail of user shannond673
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.

Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user jasmineb249
1 review
0 helpful votes
August 6th, 2021
Verified purchase

I really like this platform for making resumes. Not only do they have a lot of great and sleek looking resume templates, they also give you wording recommendations, suggestions on job experience and helpful phrases to word your resume more professionally. That really helped me get my resume completed faster and with more accuracy. Would highly recommend.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user anthonyl1345
1 review
0 helpful votes
September 13th, 2022
Verified purchase

AMAZING! Live Career, literally walks you through each step in building out your cover letter. Once the specific fields, such as company name and title that you're interviewing for are filled out - the end result is Pultizer level written up cover letter that will surely help getting you noticed by hiring managers.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for this amazing feedback! We're so grateful for rating us five stars and that you're satisfied with our service.

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user lucasw182
1 review
0 helpful votes
December 13th, 2023
Verified purchase

I had the pleasure of chatting with Maria as she assisted me in cancelling my subscription. She was quite persistent in offering an extended premium service for $4.95 as a safe guard incase my current career plans fell through. I unfortunately declined, but she was very pleasant and courteous the entire time. I will definitely revisit LiveCareer because of her customer service!

Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

Thumbnail of user richm342
1 review
9 helpful votes
May 5th, 2020

When I needed to contact support about my account, Carla was incredibly helpful and kind. She helped me resolve my issue with professionalism and genuine kindness. She was great and I would highly recommend using this site, they also have the best resume builder, which is truly amazing because the formatting is so flexible and adaptive.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Hi, Rich

Thank you for sharing your experience with Carla, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!

Thumbnail of user georgep574
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

This was supposed to be free. How do I know you wont over charge my cc

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

To clarify, we are in fact free, George.

For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user angelicas170
1 review
0 helpful votes
September 26th, 2022
Verified purchase

Super easy to build resume, but wish you would let consumers know they have to pay upfront before allowing them to create their dream resume. LOL good strategy though.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for rating us and for your feedback, Angelica! We're always happy to hear it.

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user kimberlyg1058
1 review
0 helpful votes
December 13th, 2021
Verified purchase

The site was easy to use, templates are lovely. I an taking a star off because I felt a little put off about not knowing the cost until the end. It felt a bit like "exit through the gift shop"... Oh, you enjoyed your product, great! In order to truly use it, pay up. That said, $2.95 is a reasonable charge. I don't plan to continue my payments beyond 14 days.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Kimberly, for sharing your feedback and for giving us a great rating.

Thumbnail of user markra0608
1 review
0 helpful votes
January 3rd, 2024

Nieuczciwe podejście do klienta! Reklamowana jako darmowa aplikacja, okazuje się płatną, po 14 dniach za 14,99zl, koszt wrasta do 99zl za miesiąc! Nierzetelna informacja konsumencka. Niezwłocznie proszę zwrot niesłusznie pobranych pieniędzy z mojej karty kredytowej. W przeciwnym razie zgłaszam sprawę o wyłudzenie!

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Cześć,

Przepraszamy za wszelkie zamieszanie i niedogodności. Warto zauważyć, że nasze usługi oferują darmowy dostęp do pobrania wersji tekstu prostego. Jednak pewne funkcje premium wymagają subskrypcji. Chcielibyśmy skorzystać z tej okazji, aby wyjaśnić wszelkie wątpliwości.

Nie oferujemy opcji jednorazowej płatności. Nasza 14-dniowa wersja próbna automatycznie odnawia się na dostęp miesięczny, dopóki nie zdecydujesz, że spełnia Twoje oczekiwania i nie zdecydujesz się anulować subskrypcji. Aby uniknąć jakichkolwiek nieporozumień, ta informacja jest udostępniana przed, w trakcie i po zakupie subskrypcji. Udostępniamy również tę informację w mailu powitalnym wysłanym podczas zakupu.

Chcielibyśmy pomóc Ci w zgłoszeniu zwrotu. Proszę sprawdzić wiadomość od nas, w której poprosimy o informacje dotyczące Twojego konta. Jesteśmy zdecydowanie zaangażowani w zmianę Twojego zdania o nas i zapewnienie, że otrzymasz doskonałą obsługę klienta, na którą z dumą liczymy.

Dziękujemy za poświęcony czas!

Thumbnail of user grantg96
1 review
3 helpful votes
June 1st, 2021
Verified purchase

This would've been a great resume website however they $#*!ing trick you into making it seem like its free then once you completed your resume it says that you need to pay for it. Had I known from the beginning I would've never used this site. This could've been a good website if it just told you at the beginning you have to pay for it but show the advantage compared to other websites.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Our website offers a basic access account completely free which allows you to download a plain text version, Grant.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user shellyc226
1 review
0 helpful votes
April 4th, 2022
Verified purchase

Lost the information I had typed when filling it out. Let people save the resume content easier!

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello,

We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. For immediate assistance regarding your account, please contact our customer service team, so we can assist you in the best possible way. https://www.livecareer.com/contact-us

Thumbnail of user kens999
1 review
0 helpful votes
February 6th, 2023
Verified purchase
• Updated review

You promised to send a resume that I spent hours preparing to my email box but I have not received it up until now.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello, Ken.

Thank you for sharing your experience, and apologies for the inconvenience.

If you need immediate assistance, please reach us at: https://www.livecareer.com/contact-us.

We'll be happy to assist you.

I finished preparing a resume and i did not receive...
March 8th, 2023
Verified purchase
• Previous review

I finished preparing a resume and i did not receive it even after I was told to go to me email box.

Thumbnail of user priscillab248
1 review
0 helpful votes
November 12th, 2023
Verified purchase

I wanted to confirm registering and my access. The customer service person was very attentive and helpful me with concerns,

Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user darcelm4
2 reviews
10 helpful votes
November 13th, 2020

I contacted LiveCareer to cancel prior to the free trial expiring. The customer service rep, Silvia, was very kind, patient and answered my questions. When she mentioned the fact that a family member could get use from the services, I immediately thought of my son, who is in the midst of changing careers and my decision had a turnaround. You were a great help Silvia!

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Darcel, for sharing your experience with, Silvia. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.

Thumbnail of user joeym239
1 review
0 helpful votes
June 26th, 2023
Verified purchase

It's great but lots of the supplied billet points for stuff keeps making my resume end up at almost two pages, so maybe some more succinct bullet points would be preferable

Reason I chose this business:

It’s easy to use and affordable

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you so much for rating us and for sharing your feedback; if you need help with your resume, please contact us at: https://www.livecareer.com/contact-us

Thumbnail of user johns8841
1 review
1 helpful vote
June 2nd, 2021
Verified purchase

Should let people know it isn't free before they spend all this time writing it

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, John.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

Thumbnail of user vickyr162
1 review
1 helpful vote
January 30th, 2023
Verified purchase

This is THE best way to do a resume! It's easy, fast and makes me an even better career candidate! Thank you so much!

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for rating us. We're always happy to help!

Thumbnail of user suzannel370
1 review
0 helpful votes
December 27th, 2021
Verified purchase
Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user paigec123
1 review
0 helpful votes
November 15th, 2021
Verified purchase

Fast and easy to use. Very helpful in a time crunch

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user ronalds1001
1 review
0 helpful votes
April 14th, 2021
Verified purchase

I think that you should make a disclaimer at the beginning that says that "free to build, but must pay to download" incase someone is already certain that they aren't going to buy it before putting in all the effort.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user debrah1105
1 review
0 helpful votes
May 12th, 2022
Verified purchase

Quick and easy with a great result. Thanks

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

We're thrilled to hear that you enjoyed your experience with us!

We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer

Thumbnail of user mychie
1 review
0 helpful votes
July 8th, 2022
Verified purchase

This is my first time using LiveCareer program. I really like the format and the step-by-step instructions in writing my personalized cover letter. It is a great resource in my job search process. LiveCareer saves me time, increases my confidence, and helps me share my professional strengths, skills, and experiences to potential employers.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

So amazing to hear this! Glad you're very satisfied with our services and thank you for trusting us!

For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer

Thumbnail of user kaysees
1 review
0 helpful votes
August 11th, 2021
Verified purchase

Great at forming professional sentences without sounding too choppy or too long. Also a good variety of vocabulary and I also love that they have "pro top choice" options based on specific careers. Will definitely use this again and will be referring my friends to this website!

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user karinz19
1 review
0 helpful votes
September 20th, 2023
Verified purchase

Informative, pleasant, respectful. The representative was friendly and professional, and answered all of my questions efficiently.

Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!

Thumbnail of user alisong175
1 review
0 helpful votes
November 15th, 2021
Verified purchase

Thank you so much for all the good tips! It looks great

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

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From the business

Let’s get you hired!

We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 14 days
We've got live, friendly people standing by ready to help you, whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help!

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