LiveCareer Reviews
customerservice@livecareer.com
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139 Reviews for LiveCareer
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What a rip off bunch of con artists.
I paid for a 48 hr subscription and have also been charged $34.95 per month for the last 3 months. Now i have to go through the process of cancelling my Bankcard and having a new one reissued. SHAME...SHAME...SHAME
What a way to steal money "Professionally" I give a 5 stars on that....
I used this site to create a letter and I deleted my account right after. and no even a two weeks later I've been charged $35 because the automatic renewal ...I don't recommend the site. I give a 1 star because there's not 0 star.
Suggestion: Life is one.....live it honestly.
Dear Lilly,
Thank you for bringing this matter to us and we apologize for the misunderstanding. Just to clarify, Livecareer Resume builder offers an introductory subscription of $3.95 for 14 days, which has an auto-renewal feature and we make every effort to let you, our subscriber, know that unless you call, e-mail or live chat with a LiveCareer representative to cancel your subscription, it will renew for our low price of $34.95 a month. If you don’t want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website. Deleting the account on site will delete your account details, but you still need to cancel to stop further charges.
Again, Lilly, we make every effort to let our subscribers know of this auto-renewing feature – we have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation for the 14 day trial.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I understand you are doing your job..But I am not happy with livecareer's site at all. I cancelled my account right after I finished a letter. And you guys not only charge the amount for the letter, nut also $ 34.95 was deducted from my account when my livecareer account was cancelled already, I cancelled my subscription and it keep charging my card. Not accurate answer, no proper customer service and no refund...And do I have to be happy? Oh no, I will keep sharing my horrible experience with others. and by the way..that phone doesn't work that schedule..I think it doesn't even work.
I also signed for the 7 day subscription and just realized I was being charged $35 a month. The rep told me that it was in the fine print that we would automatically be signed up for a monthly subscription if we didn't cancel. Why is it called a 7 day subscription if I have to call and cancel it after 7 days!? Obviously several others have had this problem as well and hopefully are getting their money refunded. Why doesn't this company stop doing this and actually give people what they think they are signup for and save themselves the bad reputation and the hassle of having to make all the refunds... they're going to have to give the money back either way, no point in tricking people. - Tara
Dear Tara,
I apologize for the misunderstanding. The subscription that you paid for has an auto-renewal feature and you can cancel whenever you are finished. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings! If we have issued you a refund; we only do that as one time courtesy credit.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
What the actual $#*! though? I went on this site for the 7 day subscription too under the impression that it was a one time charge, when I looked on my statement they charged me $34.95....TWICE. I don't appreciate being tricked like that. My bank is disputing the first charge since it's already posted and now I'm in the process of trying to get a refund for the second charge....
DON'T USE THIS WEBSITE!!! Just like everyone else says, they're a major scam.....there's definitely better websites out there.
Dear Jazz,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8thth day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
We understand that you have already asked your bank's help to dispute some of the charges, however, we would appreciate it if you can call us so we can handle this directly, explain what happened and resolve this issue.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I would actually rate this 0 stars if I could!! This company basically scams people into thinking they are only paying $3 for a 7 day period because that is the part that is in huge print and then in tiny print that probably no one sees it says they will bill you $35 a month if you don't cancel!! So I didn't see this part and I got no other notifications and then I saw this taken out of my bank account. I mean come on!!?? Okay yeah I can see a monthly payment for this site, like maybe $3 a month! It is only a template site, for $35 a month??!! And not making it upfront and clear for people to read?! I don't even pay that much for my gym membership! These people should be ashamed for misleading so many people and it is most likely people who don't have a lot of money because if they are creating a resume it means you are looking for a job and need money! Shame on you people!
I did not sign up for this service and apparently they have been taking money from my credit card account for 4 months!!!!!!!!!!! I did not even use their resume service and did not agree to this!!!!
Oh my goodness, 4 months, that is a lot of money!!! I am so sorry that happened to you Kristin, that is awful!! , I would definitely see if your bank can do anything for you, if you tell them it was unauthorized payments! I seriously am even wondering if somehow they change their website to when new comers visit and even if there was anything listed about the ongoing fee. I really don't remember reading about that at all. I signed out of my account and checked the price and it ended up being different than when I ordered it just last month. I hope people read more of our comments and beware of this site!
Actually they took it out of my AMAZON credit card and AMAZON will not back me up on this. The worst part is that I was unemployed for 8 months and they took advantage of me during a time that I was suffering and my family was helping me keep my house. Thank you for your response June I. Today, I have not heard from Amazon or Livecareer even though I sent them both an email yesterday about this fraud.
Dear June,
I apologize for the misunderstanding. The $2.95 option you chose is good for 7 days where you can print, email download resume and cover letter and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received.
Livecareer has many features beyond our Resume Builder, including a Cover Letter Builder, Interview Coaching, a Job posting service that allows you to post your resume on over 90 job sites at once, an email address so you can apply to jobs from an account separate from your personal email account, a resume grammar and error check, and more. Many of our customers continue to use these services for several months during their entire job search.
We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
No, the print that states the price is much smaller! Just the fact that you keep coming to this website proves that there is something wrong. If you were an honest company, you would not be so worried about this website. Just the fact that so many people are complaining on here makes it even more obvious that there is a problem. You need to make your way overpriced services more upfront and visible to people. Here is how this scam works......Someone needs to make a resume, so searches for free resume templates online. Then myperfectresume.com shows up. So they visit the webpage and see that it looks great. The template is glorified on the first page with a lot of information. All information, except that this is going to cost you money after you finish! So everyone thinks it is free and starts to make their resume. It takes a long time going through all of the steps, it took me an hour. Then finally you are finished making the perfect resume and a page comes up that says you can print it out. The person presses the button to print, all worn out from making this long resume, and then after all of that, a window pops up saying you need to pay in order to get the resume you just took so long to make. There are 2 options, one says a small price (in big writing) like $3 for 7 day access and the other is a larger sum of $8. Then in small print way at the bottom it says there will be a large ONGOING monthly fee of $35. I mean, I didn't see it then. I am sure it was because I was just so tired after putting so much energy into making the resume and ready to just print it. And I'm sure this is what happens to most people. So people don't see this fee until they are already billed fort the $35 or more and can't do anything about it. So if you are really an honest company and believe you are doing nothing wrong, why don't you state upfront on your first webpage, before people put all of their time and energy into using the template, that it is going to cost money!!!
PS. I would not doubt that most of the positive reviews on here are from the livecareer company. Look above how the 1 star ratings far out weigh the 5 stars.
June I. I love that you are investing time and energy into defending yourself and in turn me in this situation. I got a statement from my credit card company yesterday and found out that they have been taking this money from me for one year. The total is now $420.00!!! I have seen a lot of complaints on line about this company since I have been investigating it and really want to stop them from victimizing people anymore!!! Thanks June.
Really professional looking website and serve the purpose when I need a resume. The overall design looks fine as well.
We are glad that we’re able to help you create a professional looking resume that suits your needs and thank you, because you liked the layout of our designs. We wish you career success, Ryan!
I fully understood about the recurring charge of $34.95 and figured once I got a job, I would cancel the subscription. Well, of course I forgot and just happened to check my bank account via online one day and saw the $34.95 charge, by coincidence, that same day. What a stroke of luck to catch the charge on the same day it occured! I immediately emailed to cancel and guess what? Between the time I emailed to cancel and the time I got a response from livecareer a few hours later, they billed my card again!! Two (2) charges of $34.95 in the same day!! I immediately called my financial institution and they immediately cancelled my card. DO NOT USE THIS RESUME SERVICE!!! There are several others out there that are honest and trustworthy AND utilize professional business practices.
Dear Deborah,
I work at LiveCareer. Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Do NOT use this site!!!!!!! I paid to download the resume and a month later they were taking money from my account.....it is a good thing I caught it because it is a monthly payment.......this site is a huge SCAM!!!!!!!!!
Dear Edna,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I used this site to build a resume for a job I was applying for. Signed up for the week membership. I got the job and didn't think about my resume again. Looking over my credit card statement I realized that I was being billed 34.95 a month. I may have missed something in the fine print, but I was honestly unaware that they would be billing me this amount monthly until I cancelled. I really hate when companies do this kind of stuff and don't make it absolutely clear what you are signing up for. Would not use this site. There are plenty of FREE resources out there to help with resume building and job hunting.
Dear Amanda,
We are glad that you’ve found a job, but apologies for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8th day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
a one week subscription was cool but a 26.00$ and 35.00$ charge was not authorized no integrity i had to cancel my card to stop the vultures from continuing to drain my account
Dear Kevin,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
VERY PROFESSIONAL LOOKING AND ALSO VERY EASY TO USE I LOVE THIS AND WILL BE REFERING EVERYONE I KNOW.
Hi Jessica! We are glad to hear that you find it convenient to create a professional looking resume on our site and we thank you for referring us to your family and friends, but If you have a Facebook account, please go to out Facebook page and click on Like. We'd also appreciate it if you will write about your positive experience with us on our page. https://www.facebook.com/LiveCareer.
Hi,
I used your website to write up my resume which I was quite happy with and cancelled my membership afterwards. I was then surprised to see that 2 weeks later, you had charged my credit card approximately $33.
Upon emailing you, I did not get a reply and to be honest am getting quite annoyed and exasperated as I thought I had cancelled this subscription and yet when I question this, no one replied.
Not happy.
Hi Helen,
We apologize for the inconvenience if you haven’t gotten any reply via email regarding your cancellation request, but please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
JUST SAY NO!!!!!
Just like so many others I was happy with my resume, but forgot about the auto bill. Once I saw it on my bank statement I sent them an email to cancel my subscription but noooo, they kept right on billing. This company is a ripoff!!!!
Hi Wyndee,
Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
The site was very informative, full of examples/ options and easy to use.
Hi Bree! We are glad that we made it easy for you to create a resume with the help our text tuner samples and relevant information that suits your needs.
its really helpful to create a such good and professional resume. i like to do it and now my resume looks like a professional
We are glad that you find our site helpful in creating a professional looking resume and you enjoyed doing it. We are happy to hear that from you, Habi. Thanks!
Suckesr you in with a nice enough UI, decent experience overall. Extremely buggy resume editing leads to a lot of frustration, but overall it would be very worthwhile as there's a lot of features... except they're GREEDY.
I would be highly inclined to pay for their services if I, a little down the road, wanted to expand on my resume in detail, as I'm sure this would make it easy to alter the layout and feel tailored to individual opportunities. But even just using basic features they want you to pay for the right to print or download. You're going to MAKE me subscribe just to download the file I created on my own, before I can even be sure I'm satisfied with the outcome? Ridiculous. There is absolutely ZERO effective way to use the end product without paying them money, something they would NEVER let you in on before you start. Why you will not allow me even basic use of the end product before I get scammed like others with a sneaky monthly charge
Thanks for wasting my time on a buggy, and in the end, useless product.
Dear Bronson,
We apologize for the inconvenience if you have experienced editing issues and misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. However, we do offer the ability to download a FREE Plain Text format.
We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
This made building my resume so easy without having to fuss with formatting! Yes please and thank you! =)
We are so happy that we made it easy for you to create a resume with easy steps, templates and designs. We appreciate your feedback Domini!
Thanks for the incredible amount of help you guys provided!! My resume looks great!!
We appreciate your feedback Carl! We are glad we have helped you create a professional looking resume and that’s what we are living for!
It's OK. if you never made your own resume. But employers have seen it all before and with the economy the way it is are looking for energetic employees with minds and talents of their own.
I'd like to know out of all the people who love this site and used it, what % actually got hired and for how long.
Dear Bob,
Thanks for your great question. We don’t always know when people get jobs, but we do get many emails and phone calls from happy customers that have been hired quickly after building a resume with Resume Builder. We always love to hear the feedback, and continue to add tools and features that make getting a job even easier!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
Anna B.
Thanks for the reply.
It was very helpful with step by step instructions
Hi Mary! We are glad that you find our site useful with the easy instructions to follow in creating a resume. Thanks!
Total scam to the fullest!!! Resume is terrible would not print or email and if you view my chat with the rep on 12/27/2011, you will clearly see that the rep said the difficulties were on your end and I would not be charged again. In addition, she stated she would cancel the service right then and there. Not only was that not true, but got me for $34.95 dollars more TOTAL CRAP AT ITS FINEST LEVEL. Trust me when I say I WILL DISPUTE AND GET MY MONEY BACK!!!!
I thought that the resume wasn't formatted correctly and just had to use microsoft word instead. This is totally a scam because you would think that this website would be better than the word verision but it was not and this pisses me off becuse i paid for this and it was terrible.I would not recomend this website to anyone and i was told you only had to pay 4.95 for the subscription and i ended up paying another 34.95 on top of that i just want to cancle my subscription and never worry about this again. so can some one please help me?
Live Career Resume Builder totally sucks & is a complete rip off!! The formatting is crap & is not user friendly what so ever! This company has to know what they are doing, offering week subscription then failing to really let you know that it will renew on the 7th day to $34.95, of course I do not regularly check my emails so once I did check my emails there the notice was with my order confirmation but their website made me think I was only paying for a week!! They will only refund $18.95 which I have yet to see!! This is a huge SCAM! You'd be better off creating your own resume! Not to mention once you download you can't make any changes to your resume that you paid for without using their site! What a piece of crap!! No way is this Americas #1 Resume Builder!! Oh well right, another scammer tricking people & stealing their money!!
When you guys paid, did it say Card not authorized?
I've entered my card information and it keeps telling me that there is a cvv2 failure. I've used my card as well as my husbands. It won't authorize either of our cards. I checked our cards and so far in the last 15 mins nothing has been charged. Now I'm worried...
Total scam I had to change my credit card number to get the 34.95 to stop what a rip off.Resumes are to help you find employment why would they have a recurring cost they never said anything
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Anna B. [Livecareer.com Rep] Hello Kingi,
We are puzzled by your complaint. We do not have a 48 hour subscription. What we do have is a 14 day introductory subscription, which when you sign up, we let you know clearly and without any doubt, that if you do not cancel your subscription prior to the end of the 14 days, your subscription will automatically renew at the monthly rate of $34.95. Further, when we send your payment confirmation to your e-mail, we again offer the information that if you do not wish to continue your subscription, you do need to unsubscribe your account.
You can cancel your LC account in a variety of ways – either by e-mail at customerservice@livecareer.com, by telephone to our customer service (which is open 18 hours a day, 7 days a week at 1-888-816-0576) or even self-cancelling by clicking onto your Account Settings page and following the prompts on how to cancel your account.
We are very proud of the fact that we have helped people all over the world find their dream jobs by utilizing our award winning resumes and cover letter templates. We are sorry that your experience with LiveCareer was not a satisfactory one.
Good luck to you, Kingi!
Sincerely,
LiveCareer