And the customer service is great, you're just too dumb to even listen to what the reps are telling you. (in 199 reviews)
Detailed Rating Summary
▼ Sort by: recent
So I thought I signed up for a free month. Turns out after that they were charging me monthly at a rate of $9.95 per week! Their unlimited monthly subscription is only $3 a month! Plus I never received a receipt for these payments so I had no idea. I must have spent hundreds of dollars with LiveCareer until I noticed. I'll be warning everyone to stay away from them.
Please, whatever you do, do not use this website to create a resume. You think they are charing you $2 to create a resume, then they start automatically billing your credit card every month. You get no notification that they are doing this, whatsoever, until you start noticing unusual billing on your credit card. As well, they change their billing name so it shows up as a different name on your credit card statement every month. My teenager used this site to make a resume, then my credit card was charged $50 a month for the next 7 months before I caught up with them. They WOULD NOT REIMBURSE ME A DIME, even though they took payment from a minor. This is a huge scam!! They provide absolutely zero service for the debits they take out of your account.
While explaining my situation with Louis Solanto, he listened to me and took the information that I gave him to fix my account. I had called last month to cancel my account but it was never done. Louis was able to find out what had happened and why it wasn't cancelled. I am over joyed that he was able to help me.
Upon speaking with your Representative, Aristides, I found that he was very patient with me and extremely helpful. I recommend that Aristides, be allowed to teach a class in how to be patient with the customer, as well as, being helpful. He was simply outstanding!!!!!!!!!!!!!!!!!!!
This LiveCareer site is a fraud.I signed up on Jan 18 for an one time resume for 1 dollar.
Then they quietly charged me 39.80 on February 3, March 17, March 30, May 12 and May 24. Even if the renewal starts 14 days later, they overcharged me. They never send email letting you know the account is about to renew like normal companies do. They don't even send you an receipt letting you know every month after you are charged.
That's 200 dollars lost.
When I contacted them they are only willing to reverse the extra error charge and one refund. As a poor college student, I feel very angry and would file complaints on every place I know of.
The attendant was very efficient and kind. I was able to cancel my account quick. The problem is as I explained to her I did not want to become a member, I only signed for the free 14 days trial. The charge was being made in a card that is a brazilian card so I did not realize it. I did the trial in september 26, so the first 39,80 charge was probably on oct 11. She kindly reimbursed me 3 months, but I was charged for 5 months and I would really appreciate a return of the other 5 months. My account number is 107103178, Ana Paula Santos Lima
Overall good. Sometimes the response took to long as I am at work and trying to multi-task and would get side tracked. My expectation as a consumer for Live Chat services like this is I can see a response being created within 10 - 15 seconds of my response.
Also, I probably would have kept the service if it were about $9.95/month but $40 was too high in my estimation for my personal perceived value of it.
I reached out to LC Cover Letter Now regarding automatic charges from my credit card that I was not aware of.
Representative Edgar Rangel was the person I chat with on live chat.
Very helpful, polite, explaining - helped me to solve the issue in a very short amount of time. The charges were fully returned to my credit card as well. Overall great experience! Thank you so much!
Customer service agent who I spoke with answered all of my questions, was peasant, helpful, and forthright with the information I was seeking. I feel like there really is an ally in this remote and increasingly impersonal job lottery where one seems to need a detailed resume for even a waitress position. Seeking a spot in today's job market is scary. Finding a spot a spot to apply your talents, work hard, and stop worrying about the bills once again is truly hard to find. I have not been out of work for many years and the changes since that time are not good ones for American workers, but since we deal woth reality, Libe Career has truly been a candle in the dark.
Like many other people, I signed up with LiveCareer in order to easily make a resume. I paid for the 14-day trial, but forgot to cancel my subscription after that, as being a college student can be rather distracting. Two months later, I discover the two 40 dollar payments on my checking account. Naturally, this was rather distressing, so I contacted customer support. Thankfully, they have stated that they will be reimbursing me in full for both months of payments. If the transactions aren't posted within the expected time, I will definitely be making contact with them again.
Decent service, with some rather tricky billing guidelines. Also rather expensive. If you can afford it, it's not a bad service. But if you are currently job-hunting, or are low on funds, I would recommend just creating a resume on your own.
Cover Letter Now offers alot of useful templates for creating resumes and cover letters. However, After having a few technical issues I was beginning to become upset with the service. That was until I spoke with a particular customer service rep (Maria Teresa Torres). She was very friendly and helpful. She corrected the issues I had been having and was very good at her job. If all of their Customer Service Reps are as good as Maria was than I would use their services again if needed.
I had a billing issue with my account and Maria resolved the issue not only swiftly, but with a lot of understanding. She seemed to really care about my issue, and the resolution we came to, I think, satisfied us both. I will be recommending LiveCareer to any and everyone who needs even the remotest help with the services provided. Maria was absolutely excellent!
Maria Torres was very helpful with finding out the status of my account and helping me cancel it. She did over pressure me to stay on which was very much appreciated. If I am in need of your services again in the future, I'd definitely come back
I had many billing AND formatting issues that the site would not fix. I spoke live chat with a Victor Cruz and he helped with everything! He also fixed all the issues and did it in a timely manner also!! This man deserves many kudos for all the help he did!!!
David was amazing in helping me cancel my subscription. Unfortunately, I didn't know what email my account was under and he took the time to look up my card number and locate the correct email for my account. He was extremely patient and so helpful. I truly appreciate his expertise and help. Thank you David!
I got a charge on my account for a suscription I didnt remember signing in for. I contact live chat and David Bermudez was awesome, he explained me what was the charge for, he cancelled and told me the rigth info, now im just relieve that my money is going back and that no one jacked my card! thank you
Support was quick to resolve my issue but In my honest opinion the issue should not be there in the first place. If a customer has a trial subscription then leave it at trial.
Should not change to an actual subscription and charge them using their billing information.
I paid the fee to get a resume, it works for a quick download, but is a little pricey to pay a monthly fee. However, I canceled before the 14 day trial and they were very nice. Not pushy or rude when I canceled. If you are looking for a job and need a good resume, this is a good place to start.
I have contacted this company 5 separate times. Email, phone and chat! No one will help me with my concerns! My resume is being displayed as an example, and I have asked them in every way possible to take it down. They have said, I can only do it thru my account, which I don't have! They said someone who knows me must have posted it then. WHAT????? I want my information removed! I have provided them my address and every possible telephone number. They said they can only look up my resume by a credit card, (never gave them one), or an email address (never gave them one). What if I forgot my email address?(which I haven't), how would you look up my information then? Why can't you look up by my address or telephone number OR the URL that brings you to MY resume?? This is ridiculous!! It's MY INFO that I don't want on your website for the public to see!
**Update - Just got a private message from. REALLY?? Did they even read my complaint?
Anna B. [LiveCareer Rep]
May 18, 2016 9:49am
Subject: Hi Lori J.
Report as spam
We apologize that you had this experience with the service. May you please provide us with the email that you used to create your account or the account ID so we can provide you with further assistance on this manner? Looking forward to helping you achieve a timely resolution.
We are currently challenging a total £92 taken off my wifes credit card over four payments We signed up as my son was 16 and looking for first job. The cv trial had a small charge but at no point is it mentioned the monthly payments of £23. My wife used her credit card but as this was for my son his email was used. After the initial payment my son had received an email which said Thank You. Unknown to us was it also contained details of the payments that would now be taken. We are challenging as the card holder was not informed, only the end user who at 16 would not be reading finer print. Currently have not received a reply to my complaint and request for refund. We will dispute through our credit card company. Stay clear of Live Career is the only advice i can give anyone
39 Questions & Answers
About LiveCareer (from the business)
Our toll-free number for US customers is: 1-800-652-8430
Our toll-free number for Australian customers is: 1-800-758-391
Our toll-free numbers for UK customer is: 1-808-189-0354
Related Articles and Tips
Jobs are hard to come by. Unfortunately, job-related scams are not. We’re here to help you avoid adding insult to injury...