And the customer service is great, you're just too dumb to even listen to what the reps are telling you. (in 167 reviews)
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I used this site to create a resume for my husband who was just laid off. The template were easy to use and I actually got a very nice resume for him without me having to draft from scratch. I needed a resume right away for an online job application. THIS part was fantastic!
Then comes the billing. Now, to those of you who are screaming about the monthly charge, that's your own damn fault. I check my bank accounts daily, DAILY, to make sure no one has gotten hold of my bank info. It's just the smart thing to do. They charged the $1.95 on the day that I used their service. I went in and cancelled the subscription right after I downloaded the resume. HOWEVER, the NEXT DAY, there were two additional charges, one for one cent, one for two cents. If you keep track of your bank accounts and banking practices, you will KNOW that those little charges are used to test that your account is a valid account. Since they had already charged the day before for what I used, there was NO REASON to test my card later, UNLESS they were planning to charge me for the subscription that I had cancelled. I immediately cancelled my debit card and got a new one. Moral of the story.....KEEP TRACK OF YOUR BANK ACCOUNTS, and you won't have your accounts drained!!!!!!! They only got me for 3 cents because I caught it early!!!!
Horrendous company DO NOT USE AT ALL i have been charged sine June and was only meant to be £1.95 i was speaking to a member of staff on chat and all he was interested in was saying have a nice day was rude and ended up cutting me of the chat NOT HAPPY AT ALL this company is ripping people of and is just a huge SCAM
Same as many before me: Site showed an offer for $1.95, but was billed $40.20 instead. Paypal receipts show the original advertised amounts, but that wasn't what was actually charged to Paypal. Disputing now, since contacting this company seems impossible.
Anything connected to JobsRadar is a scam. Anything you get that has the address of 40 Warren St, 3rd Floor, Charlestown, MA 02129 is a fraud and scam. This goes double for the "New York Job Department" which tries to make itself look like something from the NY Department of Labor. These site steal information from legitimate sites. Any good reputable site does not charge a job seeker. Fees, if any, are paid by the employer.
They said my subscription had been cancelled but charges kept posting to my credit card. The customer service representative was a defensive jerk and of no help. They refused to refund my credit card charges after the date the subscription expired. Finally after multiple trips to talk to their supervisor and further investigation they agreed to the refund.
Stay away from this website!!!!!!!!!!
This is why I canceled their service!
Do not even start your resume on that web page, Waste of your time!!!
First, You should let user know before starting the aplication(resume-typing), after spending all that time on a resume , you guys are forcing the user to pay and it is not ethic at all! Second, Web page runs too slow and gives the error all the time. Got an issue and typing just couple of sentence took me for an hour! If I am paying for that, You should totally provide a better service!
Just as everyone else, I purchased one copy of my resume for around $1 for an economics project. And they charged me $40 without sending me ANY emails whatsoever about the charge. A bunch of worthless leaves charging for a mediocre service that can easily be recreated.
Their resume service was advertised as 1.95. Only after I paid I realized I had subscribed to their service. They do inform you on your receipt after you pay, only it's hidden under a bunch of mumbo jumbo and very easy to miss. I noticed later that my card had been charged $39 not to mention a foreign transaction fee. I cancelled subscription online and called for a refund but was on hold for half an hour. I will call again later and update my review.
I found this website and created a resume using there site. I remember there was a 14 day trial then it would only be a few dollars a month. Wow was I ever wrong I have been charged 39.20 for the last three months. I was never sent an email stating I would be billed this much. It never went to my spam folder but that suggestion is very shady to avoid any contact so they can keep chatting my credit card. I am expecting to have a refund and have also contacted the better business bureau about this company because they are very predatory and should be ashamed of their business practices!!! Don't ever use this company ever!!!
Basically, I paid a few dollars for a resume and they charged me close to $40, which over drew the account I used and cost me even more money. Really? I do appreciate the accessibility of the customer service, but I am still waiting on that refund that hasn't come yet.
This service is a scam. We went online to cancel the service during the 14 day trial period and realized that we were charged anyway. Never been received a bill! Then called customer service after disputing with the credit card company and was placed on hold for 15 mins before the call disconnected? I have tried the chat feature and it would never connect and have now resorted to sending an email , which given my other experiences am not confident I will get a call back ! Do not use this service!!!
I used it once to make a quick cover letter for my mom and it was $1.30 for 14 day access. I did not know I had subscribed and needed to cancel...20 days later I was charged $39.80 and so I called them and had them cancel my subscription. I better not get anymore charges...honeslty I might cancel this card because they are very suspect and the cancellation confirmation they sent I NEVER received.
I used this to draft a resume which I couldn't use. and paid what I thought was a 1 off payment but going through my statement they have been double dipping every month since . It adds up 2 hundreds of dollars and I am broke now ... I have requested my money back and to cancel it but I'm awaiting their response
Used this site to create a resume and didn't realize the subscription kept going till cancelled. I ended my account as soon as I was billed $35. Went through the entire site to figure out how to unsubscribe. Even though I ended my account I was still billed for 2 more months because I did not send in a "cancellation request." Even though I deleted my account and had no access to their documents I was still billed. Very sketchy site, funny how they don't send an email verification before your subscription is up after the 14 day period.
found their format useable- went in and created a draft and saved it with e mail address and password. came back in the next day to review it and subscribe and couldn't access the draft. ?Sent repeated request with no success for them to contact me.
If i get this type of non service trying to subscribe,what kind of service can i expect later on?
I signed up to create one cover letter last February. I thought the service was free, or at most a few dollars... to make ONE cover letter. I just today realized that this site has taken $40 from me each month for the past 11 months.... (I have a lot of payments coming in and out of this account all the time so it was easy to miss). $440 later and I had NO idea that I had signed up for a monthly service, I never would have agreed to pay $40 per month for a service that I needed only one time. Total scam, do not use this website unless you want to lose some of your hard-earned cash like I did. I also did not receive any receipts or email reminders (maybe they went straight to junk mail?) or anything like that. I had one email from when I first signed up, telling me about my "free" account.
Do not use this website. I have paid a monthly subscription fee and every time I go to use the website to build a resume, they ask for another payment before I can download it. Several emails trying to rectify and I am still getting the run around. I have missed job opportunities because of this. Do not use this site.
All the reviews were accurate and dead on. In my case, I received confirmation for canceling but was still charged numerous times afterward. Dealing with the customer service is no fun.....
Now they want me to resend the cancellation email they sent me back in June claiming they will have to 'escalate' to get the department that does auto confirmations to verify because customer service has no idea when mails are sent.
I'm appalled that this company could be so unethical in stealing from me. I have messaged them several times to cancel payments. Cancelled my membership and an still getting money stolen out of my account. It's cost me hundreds. I signed up for a couple of dollars. They then took my information and started helping themselves to my account. I have little mouths to feed. Have now called up my bank to dispute it. And am inconveniently getting a new card to put a stop to this once and for all. Disgusted.
Paid 1.95 to print out my resume, did not sign up for a subscription. 5 months later notice they have taken over 200 dollars in recurring charges. Company is based out of San Francisco and preys on its bait and switch tactics. I feel robbed and angry. To their customer service, please don't comment on this review with your fake sincerity regarding your practices, if you cared their would not be nearly 600 one star reviews regarding your site. The CEO of this company is James Freundlich from New York, he has made millions from us suckers. This company actually has a manual for dealing with customers who feel they have been scammed. Do a search , you will find it.
Tip for consumers: James Freundlich is the thief who stole your money.Ask John about LiveCareer
I just recently discovered that I was being charged for something I did not agree to since April 2015. along with many other customers you've been able to scam, I , too, wanted the $1 trial with no obligation. Instead I find that it has cost me over $200 to try this $1 service. And yes you may have emailed me the $1 charge confirmation, but not the $39.80 you were actually going to charge. Very Sneaky!!! I would like to have all my money back. You can check your files to see that I have not used any of your services since the initial trial. Over 500 bad reviews with the same scenario??? Not a good business at all, well, good at scamming. Not a reputable business is what I mean.
Luckily I caught these thiefs when they charged me today for 39.80$ I was in a rush to fill out an application for Frito Lay so I bought there 1$ resume about a month ago. Being confused by there words I thought I could trust the site but apparently I was wrong all I wanted was there 1$ deal and be done with them but they charge you without consent. This resulted in me calling my bank. they ripped my card and i will be refunded the money.. your site will soon be seen by prosecutors and the site will be down for fraud soon enough. dont deal with these $#*!s just head straight to your bank and youll win against them!!
I signed up and when I was done using the service I contacted them to cancel my subscription. I keep getting notices that a ticket has been opened in my name and then I hear nothing. None of my emails have been answered. I have been charged for 3 months after I first asked to cancel. I'm getting tired of this. Sent another email again because as usual there are no people available to talk to which is the same thing I get every time I try to contact them.
Original paid for the 14 days in order to prepare for a job search. Then noticed that $40 dollars was taken out. 40 FREAKING DOLLARS! Why would anyone agree to pay that much for a service that you will you use maybe twice a year. Will not use this service in the future and will not recommend to anyone else.
UPDATE: Also, to add insult to injury, when i went to cancel my subscription they tired offering my a year subscription for what they are charging me a month! This service is a total scam
Tip for consumers: DONT USEAsk Kyle about LiveCareer
I needed a resume quickly so I agreed to pay the $1.95 on my boyfriends credit card (with his permission). It's been 2 months and he is currently being charged $55 a month due to my lack of knowledge that this is a scam and I did not agree to pay for this monthly. I am currently trying to cancel my account. I have emailed many times but have yet to get a response. Now when I try to deactivate it myself, it tells me "You currently have an expiring subscription" and it will not let me deactivate. I plan to call and make it very clear that I will no longer pay for this terrible scam. If anyone can offer me advice in this area then I will gladly accept it.
This peoples has strangest terms,conditions and worst policies when stealing your money without your authorization. i have been a victim of this and they added me to automatic subscription and took the money without even a single notification not even a billing email. stay away dear job seekers.
I have just realised that I too have been scammed by this despicable company. One of my kids must have used them in January and paid with my card. I see the original transactions for £1.95 and 95 pence, followed by a regular £22.95 deduction every month since. I don't check my entire bank statement regularly which is how this deception has been overlooked. However, I shall be on the case with much alacrity and venom, first thing in the morning. Judging by all the reviews I have since read, they should be closed down or at the very least, investigated...................might contact one of the television programmes who indulge in this type of investigation. Rip Off Britain might well be interested!!!!!
DO NOT TRUST THIS COMPANY. They will charge you for a service you don't even sign up for. There are free resources out there that are better than this website, which I used but somehow got scammed by this company. Their business model is to scam people and provide terrible service. I would not even have given them one star if I did have to
I do not ever recall authorizing payments from them. 10 months later I look on my statement and I have been being charged 54 dollars a month for 10 months! I called and they just stated I agreed to the terms. You will not receive any updates, invoices or future emails so it is extremely easy to be taken advantage of until the next time you question your statement. NEVER EVEN THINK OF USING THIS COMPANY! I'm out almost 600 dollars because of them. Bravo livecareer, bravo.
Absolutely terrible company, at 1st they charge you to print of your cv which is only a £1. The CV was awful not very professional I would not hand it to a potential employer. Then they charge me twice totalling in £50 for nothing, which they have taken from my account, without any notice or even a receipt so I know where the money had gone. DO NOT USE.
Very disappointing. I wasted a lot of time building a resume on this site, only to find that it was not cleanly editable in Word and that what you see on the screen is not what prints out. Also, order of education was randomly changed when I logged out.
On-line help was useless. Phone CSRs tried, but they could not overcome the systems failings
Don't spend time or money on this one!
This service intentinally mislead and confuse customers - I only wanted to buy one CV, but was charged several months for NOT using thei srvice: no notifications, no updates, no invoices.
If you are buying a CV at one of their products you will be automatically charged for a subscription $38/month, but there is not a sign anywhere saying this. They only say this in one email, but make it in the very end of the letter.
And they make it intentinally because:
- Not a word about subscription and its price when you buy just one CV
- They include information about subscription only in one email (when you buy one CV in the very end of the email they say: "As a reminder, to avoid any disruption in your job search, your subscription will automatically renew each month beginning on 08/06/2015 at 23.80 per month". But they say - "Order amount: £2.95" I am not a native Englisj speaker and I could not understand what do they mean saying at 23.80 per month.
Overall the service brings no real service - just scam and fraud
Update: Anna B. says "We are very committed to providing great customer service and again are very sorry that you had this experience." But everyone must undertand that they are not - all their product is about making you subscribing to their (service - I wonder, can we call this service att all?) without understanding what is happening. Their product and their business model is SCAM.
There should be a class suit against this company with the demand of refund and changes to be made in their product or its complete shutdown.
Tip for consumers: Don't even try itAsk Ievgenii about LiveCareer
The formats and user friendly prompts on this site were easy to navigate and made it very simple to create a professionally formatted resume and cover letter in far less time then it would have taken me independently. Also very affordable and I really like knowing there is 24/7 online support available for any questions. This will be my go to site for any future resume and cover letters. Thank you.
Horrible site ! If you want to be charged multiple times and if you want the price to continue to rise and be completely unaware of it than go ahead and use this site! I was tricked I to thinking I was paying a one time payment of 1.95 to try it out and was charged an additional 60 dollars.. Spent an hour with customer service and never got my money back .. Going to try and file a dispute! This is such a scam and waste of time .. I never right reviews but wanted to aware people on this site !
Whatever you do, do not use this site! !!! They tell you its a "free" trial and then charge you $32 when it says clearly on their site that the subscription is $ 7.99 . Tried to discuss this with them and they shut me down and kept the charges. Beware!!!!!!!!!!!!!!
Recently noticed charges on a credit card I almost never use dating back 10 months for this company I barely recall. It was not clear (in spite of customer service rep I talked to) that this was auto-renew. Customer Service basically said: screw you. Taking it up with the CC company as only recourse. Can't wait to have the Anna B. bot tell me how sorry she is for my experience. In spite of what she'll say, I never authorized auto-renewal. Stay away from this scam!
They do state that you have to cancel your subscription or you will be charged monthly. I ended up deleting my account instead of unsubscribing. It was definitely misleading and confusing. HOWEVER, they were quick to fix the problem and refund my money. I appreciate good, quick customer service. The resumes do look really good, but also keep in mind: it's free to design, but not to print or download. This company has definitely been stepping it up.
Ms "firstname.lastname@example.org", listen to this, as this is just a follow-up from my first review. Quite despicable to know that after reviewing more than a dozen of complaints, your company has not been able to curb the pattern to trick your unsuspecting customers. Why did you not redesign the online auto-renewal system so that your clients will not be trapped again to the the same, sorry to say this, scam? Wake up people!
My remaining effort now is to retrieve the money you took from my account. Period!
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