• ProProfs

Overview

ProProfs has a rating of 4.17 stars from 127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProProfs most frequently mention quiz maker, live chat, and marketing automation. ProProfs ranks 23rd among Software Other sites.

  • Service
    15
  • Value
    14
  • Returns
    9
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I was using their Quiz Maker and Training products for the first time.
  • The best feature that Proprofs provides is its "Training Maker" tool.

Critical highlights

  • The result: students with a column of vocab words, followed by drop-down menus with 20 definitions, all shoved together.
How would you rate ProProfs?
Top Positive Review

“Easy to use training assessment software”

Akshay S.
2/25/23

ProProfs is an excellent tool for conducting assessments for training purposes. As a manufacturing company, this platform has helped us improve our safety and compliance training programs by incorporating assessments at various stages. The tool offers lots of settings and features and is very easy to use. There's also a question library that is very helpful in researching and creating questions.

Top Critical Review

“Disappointed”

Carol R.
6/14/23

It's a good program, but I was very disappointed to learn that Proprofs only cater to the larger company they can profit from. Smaller businesses like mine are out of luck and forced to purchase plans that exceed our demands.

Reviews (127)

Rating

Timeframe

Other

Reviews that mention popular keywords

quiz maker (9) training maker (6) students (23)
Thumbnail of user akshay.digimark
1 review
0 helpful votes
February 25th, 2023

ProProfs is an excellent tool for conducting assessments for training purposes. As a manufacturing company, this platform has helped us improve our safety and compliance training programs by incorporating assessments at various stages. The tool offers lots of settings and features and is very easy to use. There's also a question library that is very helpful in researching and creating questions.

Tip for consumers:
A great portal for those who want to grow their businesses

Products used:
i am using ProProfs is an excellent tool for conducting assessments for training purposes.

Service
Value
Returns
Quality
Thumbnail of user aanchalc4
1 review
0 helpful votes
May 19th, 2022

We use ProProfs to create assessment tests for training new employees. We've used it for both orientation and product training purposes and have gotten excellent results in either case. We love that it offers a wide variety of question types, along with plenty of settings and configurations. The question bank is pretty useful too. Our only gripe is that we'd like the pricing to be more flexible.

Thumbnail of user saritac26
1 review
0 helpful votes
August 11th, 2022

ProProfs is perfect for conducting large-scale employee assessments. We use tests created with ProProfs to check employees' knowledge on software skills, communication, and safety compliance. This allows us to conduct effective training programs and save our time and effort. We particularly love the quiz library as it makes it very easy to build the questions.

Service
Value
Quality
Thumbnail of user vipulb7
1 review
0 helpful votes
August 18th, 2022

ProProfs is a highly versatile tool that helps us in various ways. We use it to create hiring tests, onboarding quizzes, training assessments and lead quizzes. We've even included quiz marketing in the marketing services that we provide. The best part of this software is how user friendly it is. It has a highly intuitive interface, lots of ready-made quizzes & questions and all the essential settings.

Thumbnail of user samm1256
1 review
0 helpful votes
April 8th, 2022

I run a small eCommerce business, and my visitor count fluctuates every month. I wasn't getting a lot of new leads. To deal with this I started using ProProfs Quiz Maker to attach lead forms at the end of my social media quizzes to capture new leads and convert them through marketing efforts. It hasn't been that long since I implemented the lead forms, but there has been a gradual increase in the overall traffic.

Service
Value
Returns
Quality
Thumbnail of user mukunds5
1 review
0 helpful votes
September 14th, 2022

We're a nonprofit healthcare organization. We're very impressed with ProProfs. It provides all the features that we'd been looking for in an assessment tool and is quite cost-effective. We use ProProfs to conduct knowledge assessments as part of our OTEP initiatives. The question bank that they have is amazingly helpful and the support is great.

Products used:
Quiz Maker

Service
Value
Returns
Quality
Thumbnail of user akashc23
0 reviews
0 helpful votes
June 24th, 2022

From a data analysis perspective, ProProfs Quiz Maker works incredibly well because it not only produces reports that are easily digestible but also integrates with tons of other analysis and data visualization tools. It makes the job much easier in terms of analyzing the results.

Service
Value
Returns
Quality
Thumbnail of user paragl2
1 review
1 helpful vote
June 6th, 2021

With ProProfs quiz maker, you can reach your overall business goals like hiring the best candidates, lead generation, efficient employee assessments, growing brand reach, and more by simply creating quizzes. It's a cloud-based tool so there's no need for any kind of software installation whatsoever and the features are aimed at making the processes efficient.

Thumbnail of user dhruvm7
1 review
0 helpful votes
August 1st, 2021

I wanted to run a real-time assessment for my online students so that they could have instant learning. This was possible by creating online quizzes with ProProfs. The students could take those quizzes anytime, anywhere since they were perfectly compatible with mobile devices. We would get the reports in real-time so we could easily track their progress throughout the quiz.

Thumbnail of user justinl77
1 review
1 helpful vote
December 13th, 2016

Beware if your quiz is longer than 20 questions, probably 15% of my kids have website failure on longer assignments. Can't review answers when you switch to one question per page, so not useful for WS/homework. Many kids, on overnight assignments, have ProProf site lockup so I can see questions but they can't submit. Haven't had one of these problems with Quia (which is about half the cost when shared with teachers in your department).

Good design/idea with ProProf, but they haven't added features or improve reliability in three years.

Thumbnail of user saritap16
1 review
0 helpful votes
February 23rd, 2021

ProProfs has helped us create quizzes that helped us get qualified leads 10x faster for our business. The quizzes were created with personalized feedback and results that our audience loved to share. This ultimately gave the quizzes a wider brand reach and directed the quiz takers to our website. With the lead forms, we were able to gather quiz-takers information like their names, emails, and contact information.

Thumbnail of user kuldeeps35
1 review
0 helpful votes
November 23rd, 2020

With ProProfs, it was easy for me to generate qualified leads for my businesses. I could customize a lead form and attach within a quiz which was integrated with a marketing automation tool so the mailing lists were automatically created. It has helped me create qualified leads faster than ever.

Thumbnail of user robins965
1 review
0 helpful votes
August 10th, 2021

With ProProfs creating fun quizzes is super easy. There are more than a hundred professionally designed quiz templates that can be used to create quizzes. I created a quiz from scratch and designed it with my logo and images. I even added videos to make it more engaging and informative. The results had interesting images and share buttons so that the quiz takers could share them with whoever they wanted.

Service
Value
Returns
Quality
Thumbnail of user namanv2
1 review
0 helpful votes
August 30th, 2021

With ProProfs Quiz Maker, I've been able to create interesting quizzes enabled with videos. These quizzes have helped me take my engagement level several notches higher. My audience on Facebook loves these quizzes and look forward to playing and sharing more of them. The quizzes have results that can be shared easily which make them even more fun.

Thumbnail of user girishg6
1 review
0 helpful votes
August 1st, 2021

With ProProfs, we've managed to speed up our lead generation process. This was possible by creating lead generation quizzes enabled with a lead-capture form and integration with marketing automation tools. The forms would capture quiz takers information like their names, phone numbers, emails, etc. which was then sent to different mailing lists of the marketing automation tools

Thumbnail of user carol.r
1 review
0 helpful votes
June 14th, 2023

It's a good program, but I was very disappointed to learn that Proprofs only cater to the larger company they can profit from. Smaller businesses like mine are out of luck and forced to purchase plans that exceed our demands.

Service
Value
Returns
Quality
Thumbnail of user lisac2566
1 review
1 helpful vote
October 4th, 2021
• Updated review

After over a dozen communications via email with support -- the issue with this specific complaint was resolved. It took nearly three months. Yes, I will continue to use ProProfs regardless because the issues were eventually resolved and the lack of personnel may be global.

Take-away:
Use the form online to obtain a support ticket number (not a phone call or chat). The ticket number I received through this method remained constant, where the others changed and I had to reiterate the problem every time as well as the steps I already took to attempt resolution.

Send screenshots of the error in the email itself and not as an attachment. Also send all of the links that produce the faults.

Respond to the most recent email received on that same ticket number every few days to check on the status (you receive numerous generic emails where your reply will drop into a void). Make sure all prior communications are in that email when checking the status.

Eventually, you will reach someone on the other end of the communication who can/will resolve the problem. Again, this may be pandemic-related and thus temporary.

Tip for consumers:
It takes persistence.

Products used:
ProProfs online, the mobile apps are still malfunctioning.

Service
Quality
No one works here
June 24th, 2021
• Previous review

For over a month now I have been trying to find assistance with Proprofs' platforms. All documents/lessons have been pending review for over 30 days. No tech support with mobile apps which have been down for over a month. No response to emails sent to all known email addresses. No response to help tickets, online chat, phone calls, etc.

Do not waste your time and/or money. Pretty certain this company is no longer in business and you will not receive a refund or assistance.

Tip for consumers:
Do not do it. They will take your money but it is impossible to cancel or receive support in any form.

Products used:
None because nothing is working and there is absolutely no tech support.

Service
Value
Returns
Quality
Thumbnail of user deepakb2
1 review
4 helpful votes
January 28th, 2016

It is very slow to update each quiz and answers

Thumbnail of user hemantk30
1 review
0 helpful votes
March 5th, 2021

With ProProfs quizzes, it has been possible for us to create customized lead forms and easily capture our quiz takers' information to generate qualified leads. The quizzes are easy to build and easily integrate with top marketing automation tools. The information captured is automatically divided into different marketing lists which makes the marketing process easier and better.

Thumbnail of user ankits98
1 review
0 helpful votes
June 18th, 2021

ProProfs Quiz Maker has completely transformed the way we conducted training & assessments. Earlier it was all manual. We provided training and then had to run assessments that needed grading and separate feedback. Now, with ProProfs we can create online assessments that are enabled with automated grading & instant feedback so we don't have to grade them separately. Also, the assessments are mobile-friendly so the employees can take them anytime, anywhere.

Thumbnail of user mukunds2
1 review
0 helpful votes
May 12th, 2021

ProProfs Quiz Maker has helped me in acquiring qualified leads for my business by letting me create branded quizzes enabled with a lead capture form. I was able to get the required information from my quiz-takers and then used that information to create mailing lists by integrating quizzes with Mailchimp. By integrating the quizzes with marketing automation tools. ProProfs made the process 10x faster.

Service
Value
Returns
Quality
Thumbnail of user jyotig19
1 review
0 helpful votes
June 6th, 2021

ProProfs Quiz Maker is an ideal tool to assess learners' learning after imparting a lesson. The quizzes can be shared via link in a group or in an online classroom which makes it easier for all the learners to access them anytime, anywhere. The reports are generated automatically so they are quite accurate and can be downloaded for further analysis and assessment.

Thumbnail of user shaifalim
1 review
0 helpful votes
May 19th, 2020

With ProProfs, running employee assessments was super easy and effective. I could easily create training courses and add quizzes to them I used to create with ProProfs Quiz Maker. At the end of each training lesson, the employees would take the quiz that was automatically graded and I received the reports in real-time. The reports were downloadable so I could review them anytime, anywhere.

Thumbnail of user richan2
2 reviews
19 helpful votes
May 5th, 2020

I've had a pretty delightful experience with ProProfs Quiz Maker. I used it to create random quizzes that I used to add within my blog posts. My readers always looked forward to these quizzes and easily gave in their personal information in the built-in lead capture form.

Thumbnail of user emt15
2 reviews
3 helpful votes
December 22nd, 2020

I only needed the software/service for a specific purpose and was willing to buy a full subscription to get the bells and whistles I needed. I created a series of 30-question quizzes as well as a consolidated quiz from those. It worked very well and was very easy to use. Pictures, question options, randomizing options, reporting--all of it worked without any trouble. Twice I reached out to them by their Contact Us option and both times (a year apart) I received a timely phone call. (You might want to add their number to your phone so you know it's not spam.) Was very pleased with the service and the results of the quizzes.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ProProfs - Knowledge Management Software for Quizzes, Tests, Training, Flashcards, Knowledge Base. Get started with our knowledge management softwares.

Company Representative

Thumbnail of user sameerb3
Sameer B.
Typically does not respond to reviews

How do I know I can trust these reviews about ProProfs?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ProProfs?