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LinkedIn

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Overview

LinkedIn has a rating of 2.22 stars from 611 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LinkedIn most frequently mention customer service, social media, and credit card problems. LinkedIn ranks 274th among Social Network sites.

  • Service
    110
  • Value
    113
  • Quality
    110
Positive reviews (last 12 months): 7%
Positive
4
Neutral
1
Negative
52
43
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Now I see that I was charged for the trial period and there is no way to reach customer service.
  • Very bad customer support, ignoring all the context.
How would you rate LinkedIn?
Top Positive Review

“Amazing Platform For Email Marketing”

Fazilat T.
2/23/24

B2B Rocket has completely transformed our sales approach. The AI agents are incredibly efficient in identifying and engaging with potential leads, saving us valuable time and resources. Highly recommend giving it a try.!

Top Critical Review

“A Bloated Social Site With No Job Rewards”

Kanyptian I.
3/3/24

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders. Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews. I can't wait to delete my profile.

Reviews (611)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) customer support (20) email address (8)
Thumbnail of user kanyptiani
1 review
0 helpful votes
March 3rd, 2024

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders.

Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews.

I can't wait to delete my profile.

Service
Value
Quality
Thumbnail of user michaela3396
2 reviews
2 helpful votes
January 11th, 2024

I subscribed to LinkedIn Recruiter Lite for a full year, and was never able to make sense of it on my own. When I tried to request help, I found there is no way to talk to a person, and all I got for my trouble was a call from some outsourced business development firms from India who started drilling me with questions about how many hires would I be making in the next year. Good riddance!

Products used:
LinkedIn Recruiter Lite

Service
Value
Quality
Thumbnail of user bdragomir
1 review
0 helpful votes
February 12th, 2024

The services rendered by linkedin are subject to communist propagandists reviews. If they dislike your beliefs they'll ban you indefinitely. Unfortunately it'll take a bit of time for people to figure out this is NOT an open networking tool for everyone but for the socialists and communists.

Tip for consumers:
Their customer service is lazy and careless; they rely on AI to make banning decisions.

Products used:
Premium subscription.

Service
Value
Quality
Thumbnail of user ruthy186
2 reviews
0 helpful votes
January 31st, 2024

I have been trying to get a refund from them for over a week now! I signed up for the "free trial" of premium. They say they will send a reminder email 7 days before charging your card; yet I received no such email. The minute I received an email regarding the charges, I explained the above, requested a refund & cancelled the "free" subscription. Their error has also cost me, a disabled senior, additional costs in the form of an NSF fee from my bank!
Also, the majority of "job listings" turn out to be scammers. I've also noticed that every time I apply for a job that is posted on their site, the amount of spam emails I get are ridiculous!

None of this is acceptable! Do yourself a favour & stay far away from them!

Tip for consumers:
A SITE FOR SCAMMERS!

Products used:
NONE

Service
Value
Quality
Thumbnail of user n26879476
1 review
3 helpful votes
December 1st, 2023

What the $#*!. I tried to get into my LinkedIn Account but it's inaccessible. They deleted it because they saw some "suspicious" activity. Bunch of blockheads and $#*!s.

Service
Value
Quality
Thumbnail of user nealp90
1 review
1 helpful vote
January 26th, 2024

Linked in is the WORST when it comes to customer service. There is no clear way to contact them and when you do, they come across very aloof like they're doing you a favor. I would like to use Linked in again but honestly I wish there were another platform! There seems to be no way to contact them unless you're on their platform.

Tip for consumers:
poor customer service

Products used:
site access

Service
Value
Quality
Thumbnail of user yazminr29
1 review
2 helpful votes
January 26th, 2024

Regardless of the number of job applications an individual submits, they consistently encounter rejection. Despite possessing extensive experience and expertise, it seems that certain companies, albeit unintentionally, exhibit a preference for candidates who are not of Hispanic descent. This observation may raise concerns about discrimination, as it appears that platforms like LinkedIn consider one's name or Hispanic background as decisive factors in being overlooked or denied the opportunity for an interview or employment. This bias persists even when the individual possesses qualifications that surpass the requirements sought by the hiring company.

Service
Value
Quality
Thumbnail of user brucem1387
2 reviews
1 helpful vote
February 12th, 2024

Difficult to edit profile, the profile settings are way too restrictive, and customer support is nonexistent. I maintain a free profile only because it's free and occasionally supplies interesting info about colleagues and friends. Otherwise I have zero use for this overrated app that is only getting worse.

Service
Value
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Thumbnail of user mzozzaro91
1 review
0 helpful votes
February 13th, 2024

They don't allow you to cancel a subscription from mobile, only on desktop. Got another $99.99 from me with their greedy subscription set up.

Tip for consumers:
Don't buy.

Products used:
Navigator

Service
Value
Quality
Thumbnail of user deeb139
3 reviews
6 helpful votes
October 3rd, 2023

My account has over 6,000 connections and we hire people using linkedin. They maliciously locked my account for 3 weeks and gave no explanation except there is a security issue. No phone to call, emails and dms go unanswered. First time I've ever been locked out of anything. Terrible experience, someone is about to lose their job over this. Lawsuits are next.

Service
Value
Quality
Thumbnail of user myhonestr
8 reviews
8 helpful votes
February 19th, 2024

After years of using (on and off) LinkedIn (I don't like LI particularly... But working in the branch I work in, I need it), I decided to try their Premium.
The first month is free, isn't it?!

Well, LI Premium is OK. The training/courses are very nice. Some other additions too.
It is expensive, though. Therefore, I decided not to renew. Next, I got an offer I could not refuse. 50% discount for the following 2 months.

I accepted the offer on February 7th, 2024.
Last week, I needed to hibernate LI for a few days. Only to see, after activating again (two days later), that my Premium was gone.
When I tried to renew, I had to pay the full price. Starting immediately.

When I finally found where I could contact support I sent an email. Why do big companies almost make it impossible to find support contact information? And make a FAQ where your question never is mentioned?!

There was no reply to the online help request, no I received an"email that the amount will be refunded. From a "no reply" email address. I don't want a refund.
So, I responded to the case in my LI account.

Guess what?! You cannot hibernate with a Premium account, so your account automatically will pushed to a normal account when you hibernate.
And guess what?! They will not refund you until you complain after activating again. This is my conclusion. Thus, receiving a lot of money that they had do to nothing for.

I checked the page where you hibernate your LI account (screenshots attached).
There is no info that Premium will be cancelled when you hibernate LI.
There is info about this on another LI info page, yet not when hibernating.
This is purely to get themself covered by law, don't tell me about it. Have done the job.
But, in fact, it is scamming!

I requested the email address where I can file a complaint. No answer.

Products used:
Be sure you never Hibernate when buying LI Premium. And when you need to do it, request immediately a refund. They will not refund themselves. and thus earning a lot of money with this.

Service
Quality
Thumbnail of user smiles7
1 review
1 helpful vote
January 30th, 2024

The worst company ever. No support and no respect to its members. They block accounts, ask for ID to verify and then do nothing. Account is not woking. No support, and most importantly no understanding form them (((((((((((((((((

Service
Value
Quality
Thumbnail of user harryh519
1 review
6 helpful votes
March 27th, 2023

The site is full of Scams now and the trust and safety team even rejected my report of scam to them. Unbelievable.

Thumbnail of user fazilatt
2 reviews
0 helpful votes
February 23rd, 2024

B2B Rocket has completely transformed our sales approach. The AI agents are incredibly efficient in identifying and engaging with potential leads, saving us valuable time and resources. Highly recommend giving it a try.!

Thumbnail of user joshj17
13 reviews
26 helpful votes
October 15th, 2023

Unfortunately if you aren't on Linkedin you will be judged - unfairly. I've applied for jobs only to have the hiring manager ask me why I'm not on Linkedin like it's some sort of professional sin. Most of the people on the site are egotistical narcissists who can't stop ranting and raving about how successful and talented they are. And the old line don't compare yourself to others? Well that is exactly the point of Linkedin, hell that is point of all social media and basically what is wrong with our world today.

Thumbnail of user justin.mikalian
1 review
0 helpful votes
February 23rd, 2024

Don't waste you time with poorly designed webs, there's better options out there, even Facebook sadly and Kijiji.

Service
Value
Quality
Thumbnail of user ignatiusc3
5 reviews
3 helpful votes
July 7th, 2019

I love visiting this site in terms of business because most times, it will connect you to your target audience making it easier to hook you up. It is just good for business match-making.

Thumbnail of user jeffs2462
1 review
7 helpful votes
October 10th, 2022

I've been using LinkedIn Recruiter for over 15 years now and it's sad to see what was once a game changer for recruiting high in demand talent has now been diminished to a very average at best solution, which frankly is way overpriced. InMail response rates have continued to drop, year after year, and now to make things even worse, LinkedIn came up with the brilliant idea of of banning recruiters from doing bulk InMails if their InMail Response Rates fall below 13%. Now for many Recruiters working on your fairly routine to fill hiring needs, that's not an issue, however for those highly skilled Recruiters specializing in finding your unicorns and purple squirrels of the software industry, this is becoming a big problem. Average response rates for these recruiters often falls below this mark. In such cases LinkedIn gives Recruiters a warning the first time and puts them on a 14 day no bulk InMail punishment period for the second offense. If it's not bad enough that all the work involved in researching these crazy difficult to find targets nets extremely low response rates, now LinkedIn is further eroding our Recruiter's productivity by taking away the ability to InMail batches of people at one time. Mind you, this is taking away a critical feature that my company has already paid for. LinkedIn is blaming everything on the Recruiters and not taking any ownership of the problem themselves, which is very frustrating to say the least. So bottom line, if you've got very difficult to fill hiring needs, LinkedIn Recruiter might not be the best solution out there any longer.

Thumbnail of user charlesg1884
1 review
1 helpful vote
December 18th, 2023

Something happened to my account that I was unaware of and I was blocked permanently. When I tried to contact LinkedIn to fix the problem There was no way to contact them. Absolutely piss poor customer service!

Service
Value
Quality
Thumbnail of user briant1817
1 review
1 helpful vote
December 20th, 2023

When using this site to look up professionals i couldn't find anywhere else, I was locked out. It asks you to solve puzzles to see if you are human but then it doesn't allow you in. It doesn't tell you why. At first i thought Linked in Was a Social Media thing, now i see it's more of a cult. If you're not linked in you are linked Out.

Service
Quality
Thumbnail of user pattyf25
2 reviews
19 helpful votes
February 26th, 2018

You get job references without a resume based on your experience. It's also a great way to keep in touch with colleagues.

Thumbnail of user universal.psychic.master
2 reviews
4 helpful votes
August 7th, 2023
Verified purchase

Very bad, they rip you off with very expensive premium fees, and you only get scammers all the time contacting you. Spent 9 years on linkedin, not even one single sale or client came. And also they block your account without any reason. Total tyrants and fake product, 0 results.

Service
Value
Quality
Thumbnail of user lauroc2
11 reviews
1 helpful vote
January 8th, 2024

It's arguably the best social network for recruiting. Plus if you have a corporate account you can post some essential information about the company and its changes.
Anyways it is a must have for all the job seekers and entities.

Thumbnail of user jamesl3177
1 review
11 helpful votes
April 29th, 2022

Three times now I have experienced jobs posted on LinkedIn that the original recruitment company had no idea were on there. Turns out Linkedin have been scrapping data from other recruitment sites & posting that data/positions on their platform. One of the positions they advertised (illegally) took 30 minutes for me to complete the application. A complete waste of my time as the position was never available, so I found out. It had been filled 6 months prior to me applying! Highly unethical & shameful Linkedin!

Service
Value
Quality
Thumbnail of user aledl2
2 reviews
8 helpful votes
January 5th, 2022
Verified purchase

It seems LI have started to pay people to give good reviews, so time to redress the issue with another well deserved 1 star review.
This is a recalcitrant company who will refuse to delete your data and have the attitude of sue us!
See my earlier post on bait and dox for some insight as to how their poorly managed site operates today.
Absolutely no point wasting your time with these parasites!

Tip for consumers:
Delete and forget!

Service
Value
Quality

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