• LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 3.96 stars from 12,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 72.5%
Positive
2,404
Neutral
202
Negative
708
1458
See all photos

What reviewers want you to know

Positive highlights

  • Got my shirt a little better than stated for delivery time and it fit as per the size guide.
  • Excellent prices and good quality products so far so good keep up the great work and the great prices

Critical highlights

  • There are no other way on how to follow up and no customer services contact details.
  • I will never buy anything from your company again since your return policy is erroneous.
How would you rate LightInTheBox?
Top Positive Review

“Better than expected”

Sylvia G.
1/9/24

Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans. The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable. These were my first buys from LightInTheBox but they will not be my last.

Top Critical Review

“Slow delivery times”

Tully M.
2/27/24

Ordered items specifically that were listed with 3 to 5 day delivery. Been waiting several days. The site, until this morning listed my order as "pending" and "processing." My order still has not shipped. But I do have an approximate delivery date of about 8 to 10 days from now. I, obviously? Have no idea about the quality of their items. But their shipping service is poor at best or down right dishonest.

Reviews (12,794)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1330) return policy (262) phone number (107) delivery time (171) post office (76) credit card (133) quality products (132) wedding dress (72) shopping experience (114) right size (50)
Thumbnail of user stevev853
1 review
3 helpful votes
January 19th, 2023

I have always wanted an outlet that stocked and sold flashy, quality clothing for men. Light in the Box does that and more. From flashy to conservative men's wear, this is the only outlet that you'll ever need. I can't go a day without checking their site to see what's new and/or what I may have missed! Sizing can be smaller than North American size so that's something to be aware of. I always order 2 sizes larger when dealing with jackets. Everything else is very reliable. Love this company!

Tip for consumers:
Very nice selection and great quality for their low prices. Be careful with sizing as I need at least 2 sizes larger when purchasing jackets. Small fitting clothes when compared to North American sizing. Other clothing works out to be well fitting. Maybe go at least one size larger with shirts and/or sweaters if not two sizes as well. Depends on the cut. Shoes are perfect fitting according to North American standard sizing.

Thumbnail of user jorgeabeld
1 review
1 helpful vote
May 30th, 2022
Verified purchase

I've sent already 3 emails regarding my shipment and still no answer received from Customer Service
Tracking ************** already 1 month paid and still not delivered and showing Delay transit since 28 days without any change or update on the web. No money refund, no replies, no hope with this site.

Thumbnail of user sylviag165
11 reviews
9 helpful votes
January 9th, 2024
Verified purchase

Recently purchased two articles described as T-shirts but they are so much nicer and more versatile than the description. I like both very much and can dress them up with nice slacks or emphasize the casual in jeans.

The purchase process was easy, delivery on time, the small size perfect for my frame and the material very comfortable.

These were my first buys from LightInTheBox but they will not be my last.

Thumbnail of user marcelm122
1 review
0 helpful votes
March 15th, 2023
Verified purchase

I have placed several orders for a variety of products in the past few months. Quality was great and prices were very affordable. Shopping from the app gives access to substantial savings. Highly recommend the site.

Tip for consumers:
Pay attention to the size charts when buying clothes. Sizing may vary from time to time depending on model and manufacturer.

Products used:
Clothing, toys, footwear, consumer electronics

Service
Value
Shipping
Quality
Thumbnail of user jessicag1870
1 review
0 helpful votes
July 26th, 2022
Verified purchase

They came in a good package that was well done and I direkt have to wait long. Thumbs up! I will order more things sone

Products used:
Wallstickers

Service
Value
Shipping
Returns
Quality
Thumbnail of user bjb43
1 review
3 helpful votes
January 28th, 2022

I ordered a black shrug and received a red one. It was for a special occasion. This company does not give refunds even if the error is their fault. You are requested to send photos of the item received. That does not work. No matter how many times you contact them. I received an emailed coupon for $6 to use on any order I make that's over $25. What! Why should I have to buy something else. I just want a refund. Never order from Light In The Box. You'll be sorry if they screw your order up because you won't get your money back.

Thumbnail of user robertc3652
1 review
36 helpful votes
December 21st, 2020

I bought a faucet from them that I wanted to use after I finished remodeling my bathroom. Unfortunately, the faucet does not fit and I cannot use it. I have tried to submit ticket numbers and the staff has not been helpful at all. They are acting like I didn't buy it from them when the order is right in my account. I am trying to return this faucet as it was rather pricey and I cannot afford to eat the cost.

Update: the company has reached out and is offering a full refund so I am waiting to hear back from them. They have been really helpful so far that I am willing to buy from them in the future.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

This is Customer Service Supervisor from Lightinthebox. I will follow up your case.

Based on our return policy, for "Non-quality" products, we can only accept and will initiate the return process within 7 days of the order receipt. You can check the return policy statement in following link.

https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0

Your order was shipped via DHL on Feb. 29th, so you should have received it in the first week of March, 2020. It has been over 9 months since you received the order. Usually we could not accept your return request because the order passed the return warranty.

However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22381179 in our ticket center and provide SPECIAL solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Thumbnail of user michellem4057
1 review
1 helpful vote
August 24th, 2022
Verified purchase

I ordered a pair of low heeled shoes for my wedding. Shipping was fast, and easy to track. The shoes look amazing despite being affordable.

Products used:
Shoes

Thumbnail of user rogeh1
1 review
0 helpful votes
August 16th, 2022
Verified purchase

Uit een groot assortiment kan men een keuze maken uit een kleurrijke collectie sportkleding.
Ook worden bepaalde modellen up-to-date aangepast of vernieuwd.

Thumbnail of user maryannt77
1 review
10 helpful votes
September 28th, 2022

I was not happy with one of the pairs of shoes. Cloe sorted it out quickly and I was refunded. Thanks a million

Products used:
One pair of shoes

Service
Returns
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 27006973, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Thumbnail of user lindad3479
Linda D.
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I'm pleasantly surprised at how nicely this company operates. They send confirmations for each step of the process from the order, to the pay, to each item's step along the way, to where it is during shipping. My first order took longer than subsequent orders so it gets even better as you find your place in their flow. The variety and number of products is very good and I have found a consistent fit in the size range for clothes. I do find some of the fabrics different than I'm used to but there's nothing wrong with them, it's just me.

Thumbnail of user lindaf2675
1 review
19 helpful votes
August 29th, 2023

Warning expect poor quality and colours posted on the website didn't match with item i received.You have to pay for shipping to china when you're not satisfied with the colour of one item. I was informed I would receive a partial refund within 3-4 business day. It is over a month and it shows on their site that they have closed the order. Bottom line they don't provide any customer service or satisfaction. So expect that you are throwing your money away.

Tip for consumers:
Don’t use this site!

Products used:
I can’t use the covers I ordered the colour is hideous!

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101480895 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user bd139
2 reviews
1 helpful vote
July 29th, 2020

Terrible -0 I ordered 2, one as a gift. First the packaging was very poor, so inside boxes were damaged.
Next, neither Flawless facial hair removers worked. No sound. No light. No instructions. NOTHING - Just dead.
I wasted hard earned money. Please save yourself grief. DO NOT BUY unless you want to throw money into the garbage. I am beyond disappointed. (the hair removers appeared intact, so the damaged outer packaging was not the problem. And this product is all plastic.
B. Daly Gatineau QC

Thumbnail of user albanf3
1 review
0 helpful votes
December 29th, 2021

Now its all O. K thank you for your help Im positv surprised over your goods I look the next time often to your
Websiteif i can find news

Thumbnail of user nataliew565
2 reviews
1 helpful vote
July 1st, 2022
Verified purchase

Wow, my clothes were not like picture. I went UP a size and they were tiny, tiny to fit an 7 year old girl. They won't return it until you spend $50 to mail back with tracking to CHINA and they won't get back to you for days. THERE CLOTHES ARE NOT LIKE PICTURES! ORDER NUMBER: *******

Products used:
NONE, they are all kid size and bad quality. HORRIBLE CLOTHES. Not like pictures.

Service
Value
Shipping
Returns
Quality
Thumbnail of user umaa7
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I received products good material, some size issue try to reach customer service by email. Very slow feed back for refund. I submitted for return request but they says it will take 30 days to process. Size of one dress is smaller then mention on website also color of dress is darker then shows on web picture, return policy is not good.

Products used:
cloths

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberth4201
1 review
0 helpful votes
December 24th, 2021

The website looks like a reaal shop... but you can stay indoors sitting in a lazy chair. Prizes are real.
Deliverytime is exact as they said... proficiat

Thumbnail of user larryj776
2 reviews
1 helpful vote
July 11th, 2023

Bad return policy. I don't want a credit for future purchase when the items received doesn't fit. I will not pay return shipping for items I already paid to have them shipped to me. Any efforts to get a full refund is denied with your return policy asking me to do your work by taking measurement and sending photos of proof because you got the sizes wrong in the first place. This is another way to scam people out of their money. Two separate items were order, only one was receive. They did not offer or even try to replace the item never received

Thumbnail of user paulj1931
1 review
1 helpful vote
January 3rd, 2024
Verified purchase

I have been looking for shirts with the style and color variations that are different, but are quality made and fashionable, above and beyond the usual shirts seen everyday worn by men. Lightinthebox ended my search. I can't begin to tell you how many compliments that I've received about your shirts. Too, the service and dedication to pleasing your customers is excellent. I continue to be a loyal costumer..

Thumbnail of user sheilap536
1 review
0 helpful votes
August 9th, 2023

I love buying clothes from LightInThebox, quality of the fabric is high. I wasn't disappointed at all. Very happy and got my packages pretty fast. All the clothes fit me like a glove and I was amazed. I love their email specials also. I am so glad I found LightInTheBox I will buy from them a lot. Is a web-site that makes you feel at home. Thank you all to LightInTheBox you all are amazing and your clothes are beautiful.

Thumbnail of user briand1146
1 review
27 helpful votes
March 1st, 2021
Verified purchase

I have ordered a number of different items and have generally been very pleased. It would be nice if the items descriptions provided information on what materials/fabrics are used. Also the delays from the time of order to when an item will be shipped should be provided. Currently all that is shown for status is "Processing" and you don't know if that means it will take one day, one week or one month.

But I think the variety of items and their quality have been excellent

Thumbnail of user elodiel6
1 review
0 helpful votes
June 22nd, 2022
Verified purchase

Les articles sont rapide à été expédier.
Les articles sont très souvent conforme à la description..

Products used:
Chemisier

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikaj14
1 review
31 helpful votes
May 1st, 2021
Verified purchase

I had my doubts with sites like LightInTheBox, but I was pleasantly surprised.
I did not receive emails with updates, however, on their website they had a tracking feature, which showed me where my package was at all times. Furthermore, I did not have to pay the toll fee when the package arrived to my home country, which was nice.
Overall, I would definitely recommend LightInTheBox if you need something cheap, but still decent quality.

Thumbnail of user isabellak123
1 review
0 helpful votes
September 3rd, 2022

I am satisfied and are repeating to buy from this online store. I use the app because more discounts are there.

Tip for consumers:
Delivery takes some time but is worth the waiting

Products used:
Jewelry, dresses, underwear, and so on

Service
Value
Shipping
Returns
Quality
Thumbnail of user tullym4
1 review
0 helpful votes
February 27th, 2024

Ordered items specifically that were listed with 3 to 5 day delivery. Been waiting several days. The site, until this morning listed my order as "pending" and "processing." My order still has not shipped. But I do have an approximate delivery date of about 8 to 10 days from now.

I, obviously? Have no idea about the quality of their items. But their shipping service is poor at best or down right dishonest.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

How do I know I can trust these reviews about LightInTheBox?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.0
12,794 reviews
Have a question about LightInTheBox?