I have to return two cell phones to this website located in china.
Beijing, Beijing 100000
121 Reviews for Lightinthebox.com
I would have paid more to get higher quality product.
Once an order is placed you cannot talk to customer service apparently.
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W o w. If you order from LitB, be prepared for disaster. I didn't order much; just a wig: The long Miku Hatsune wig.
1) The wig arrived three work weeks (Monday through Friday) after the shipping said- 10-40 business days. Pfft, more like 54 business days. I didn't get it in time for the convention I needed it by, so I was down a wig. Luckily a friend let me borrow hers, which she got from a 2756-99.9% positive feedback Ebay seller. Let me tell you, it was a hell lot better then LitB's wig.
2) The wig wasn't the color it said it would be. It said turqoise, but it arrived navy blue. ???!!! How does anyone manage to mix that up?!
3) The wig was poooooorly put together. Usually most wigs shed a little the first few times they're worn. The Miku wig? NOPE. /Entire wefts/ were falling out!!!!! Not just hairs! WEFTS!!!! By the second time I wore it, even for just a few hours, you could see my wig cap and my dark brown hair!!!!! Ughhhh!!!! The pigtails wouldn't even attach correctly because the wig itself was too weak! Not to mention really small; the fasteners in the back broke off in the package.
Oh, and my favorite part? The pigtails. I had to throw them into the garbage immediately because they were mangled and knotted past the point of no return, mostly because the strands of hair were thinner than human hair! It's described as "silky", but the only reason it's silky is because it's thin, hairs break, it's incredibly glossy and it's made of very crappy plastic. My hairstylist sister couldn't fix it!!!!! The piiiigtaaails came shipped all tangled and just UGH. I wanted to punch someone!!!
Complete scam! Waste of time and money! Better off searching on Ebay; cheaper and more trustworthy!!! Which if you know any better, is HUGE. Don't bother derping around with LitB. Just... don't.
Veeery low quality merchandise and veeeerry low quality customer support. Not worth your while, stay away and spend your money somewhere else.
Takes the piss. I ordered some boots as they were ''on sale'' only to discover postage and packaging was £15. This meant in total I paid approximately £33.50. Then a few days later the boots came out of the sale, and were £27.50 but with FREE P&P!!! So they tricked me into thinking as they were in sale I was paying less! I can't believe any company could be so horrible, tricking people into paying more when they think they are getting a better deal. I loved the boots so much and didnt want to miss out on them in the sale that I even got a payday loan to buy them!! I just can't believe it I have been scammed! I then go to cancel my order and they say I will only have the shipping refunded!!! And absolute piss take, I will never, ever use this site again and I will make sure I share with everyone how awful it is. I want to cancel my order and I want 100% of my money back! Otherwise I am gonna write this review on every single review site I can find and make my friends do the same to warn people of you!!!
Beware - Extra shipping charges on delivery. In the terms and conditions but does not mention how much. Cost £24.26 on a Ukele. Prices seem cheap but are not!!
Seemingly unbeatable price but the product you get will make you aware it is better buy something from Macy's or Harrods at a higher price because it's always the case that you will get something with a quality that will not meet your expectation.
i am having an issue with this site at this very moment. I placed an order on 11/16/13 and paid $23 or so extra for expedited shipping, which is supposed to take 3-5 business days, which would mean it should definitely be here by fri 11/22. so i can't understand why it says estimated shipping date is 11/30. Then the dress doesn't help me at all as my event is on 11/28. i would like to talk to someone about this, but when i made the order, it gave me the option to "log in thru facebook" instead of opening an account, without ever mentioning that thats a bad idea. now, the ONLY way to get to anyone at customer service is to log into your account, which i dont have!! now i have no idea whether i will have the dress in time or not. horrible, nonexistent customer service. for now, i am giving it one star. if someone from the company ends up helping me with this problem, and i get my dress on time, and i am able to send the other one back without it costing an arm and a leg(i ordered 2 sizes), i will change my rating.
I ordered some items from this seller, and chose PayPal to pay them. Although they'd got my payment, they didn't process my order but asked me to provide copies of my credit card and my ID card. This request was strange as none of other sellers who also got my payment via PayPal ever asked for. To be cautious, I didn't provide them my documents but asked them to cancel my order. They cancelled my order and refunded me my money.
I wonder if other consumers who bought their products provided them the documents as they requested??? My opinion is that we can get scam very easily, so be careful... and why this guy wants more personal information AFTER he got the money? What is their purpose?
I have bought 2 dresses from this company and I think they're great. The quality of the dresses are fantastic and I would recommend this site to anyone.
salve,o ricevuto oggi un rimborso,che significa?che non ricevo piu il mio ordine?aspetto la risposta grazie.
My friends have bought some wedding shoes from this site few weeks ago, the style is ok, but low quality. It's not a good shopping.
I ordered a custom mother of the bride dress for my mother who is petite (4'10") and has had a shoulder replacement, so very hard to fit. The dress was fabulous, well made and looked just like the picture. Only minor tailoring was needed, which would be expected from a dress made sight unseen! My seamstress was awed at the price. Would definitely order dresses from them again. Mom almost stole the show for me at the wedding!
I Made Many Orders From 15/09/2013 & Till Today I Didn't Receive Any Of Them, And Customer Service is So Bad, Till Now They Told Me That I Should Wait & Couldn't At Least Provide me With Tracking Numbers.
THIS COMPANY SHOULD BE RENAMED $#*!E IN THE BOX
my wife ordered a dress which arrived after about three weeks the quality was very poor missed stitching poor quality materials but most of all the fit was was no where near the size 16 she ordered, the websites return policy states that returns for a refund are permitted within 7 days but they where having none of it and flatly refused to refund or exchange it was like a size 20 at the top size 12 at the waist and about six inches too long for my 5'7" wife who has no problem with normal size 16 clothing they said it was my wife that was the wrong shape and not their dress as it would not have passed their quality control BE WARNED !!! Give this company a wide berth it might look cheap but the goods are CHEAP N NASTY as is their none existent customer support .they clearly trade in the knowledge they are safe from reprimand because they are located in HONG KONG
Purchased 3 bracelets 45 days ago. They never arrived, company sent me 3 emails with tracking numbers that were not valid and now tells me that I have to wait 25 days for a refund. I will believe it when I see it. Do NOT shop from this site! !!
I ordered 2 white clutches for my Bridesmaids while they were on sale AND offering free shipping for the holidays and I could not be more pleased about the order. The clutches were just as beautiful as in the picture if not More. Very happy, will shop here again for sure.
I was furious about their lousy dress and delayed customer service. I had to rush to a local store and buy another wedding dress for my sister. They almost ruined the big event of my sister.
Lightinthebox has good value items and, in my experience, good customer service. It might take a few days to resolve issues; however, they do try to keep the customer happy. The products I ordered so far have been well-made and I might buy more in the future.
We've bought curtains twice from LightInTheBox and have been pleased with both sets. The material feels nice and the light plays off it a just a little bit. Although they are light, they block the light very well. The curtains have been sent quickly and packaged well. They were folded and can go right up on the rod. The price seems right to us - we would buy these again.
STAY AWAY FROM THIS SITE. YOU HAVE BEEN WARNED. I unfortunately did not come across the reviews on the various independent websites on Light in the Box until sometime after making my order. I had been lulled into a false sense of security by the reviews on Light in the Box's own website. How naive!
Although the Light in the Box website displays delivery costs at less than £4 (super saver delivery - no cavaeats were specified), approx. £16 was added to my order for delivery. When I queried this, I was informed that all orders over £50 are automatically categorised as expedited shipping, the option for super saver delivery was not available for such orders and that the order could not be changed to the basic super saver delivery charge (of under £4).
I let this slide having rationalised that I was probably still saving money on the cost of the goods considering what I might have had to pay in the UK. Wrong!!
Light in the Box, as it turned out, had also neglected to inform me that their delivery charges did not include any customs charges or that customs charges would apply to my order as additional. I have since received two text messages from DHL, demanding that I pay customs charges totalling about £30 in order for the goods to be delivered. The goods in fact only come approx. £88 before delivery charges. I have now paid about £46 in delivery and customs charges (more than 50% on top of the price of the goods) when the website had given the impression that I could pay leass than £4!! There is absolutely no way I would have gone through with the purchase from Light in the Box if these charges were disclosed upfront. I would cancel and return these items to get my money back but I understand from other reviews that even this is a nightmare where Lightinthebox are involved. I am however giving serious thought to notifying the office of fair trading as well as my credit card company about this matter . I am hoping that the items at least arrive intact and are of satisfactory quality. but if i could go back in time, I would not have ordered from this site. I certainly can say now, NEVER AGAIN!!!
I made a separate order of similar items, as I ordered from LITB, from another website prior to the LITB order. The company, like Lightinthebox appears to be based in China. I was not notified of any customs charges and none have been charged to me by this other website. I was however notified upfront of the actual delivery cost for the item. I have had no unpleasant surprises with this other company. It is therefore difficult to justify Light in the Box's actions as common practice amongst companies of its kind.
I have purchased fashion dress 22 dress for my wife from LITB for $560. I have got all the item on time and the design was very good.
I will recommend for my friends and relative to purchase from Light in the Box. Pros is excellent customer care good relation from their team.
I am waiting for the Black Friday offer to purchase my next items.
They got the order wrong. The size 5 shoes did not fit. They were too small. They gave me two tops the wrong colour. There is nothing worth keeping. I paid a tonne of money and also about £25 DHL tax fees that were not mentioned my end. It really was a complete waste of time and money and the quality of items poor. It is not worth me sending the items back.
the quality is not that high but you do receive your products within the promised time. NOTE if you buy clothes remeber that they are based on asian people so clothes might be too short
Compré dos ciclocomputadores para mi bicicleta y estoy muy feliz con ellos. Recibí mi paquete en la puerta de mi casa en Medellín Colombia 3 días después de los prometido; el paquete venía bien sellado asegurando que los productos no se dañaran en el envío.
La calidad de los productos ha sido óptima llevo usándolos ya 3 meses y no ha presentado ninguna falla.
La transacción fue segura no tuve ningún problema.
Recomiendo el sitio.
Here is your previous review on our site for reference: So happy with my product. Fast delivery. Good quality. Happy customer ! :)
Very good service, any questions are answered right away along whit problem solving ideas. Having some insight with plumbing I was able to figure out what to do. I found this site by accident and was happy with awesome variety of faucets. The color changing one and now own a couple of them when I am upgrading my two bathrooms, I would recommend this company highly.
I received the dress this morning, totally perfect. My dress arrived sooner than expected, and is exactly as shown on the picture and very comfortable. Totally recommend this site.
The dress was very beautiful shipping on time but the dress didn't fit so well and I was charged more shipping fees at signing off from ups.
"This dress came earlier than expected. It was a custom fit so I was kind of nervous. I've lost a bunch of weight and my upper arms did not shrink with the rest of me. I got in contact with customer service to convey the size of my arms. They were gracious and responded that it would be to my specifications. I have never been more surprised (pleasantly) than I was when I received this dress. It was very, very well made and fits perfectly. The material under the see-through material was almost double. I can't think of the way to describe it properly but it was beyond well done. I am thrilled with my purchase and highly recommend this website! "
Love this site! It has everything you could possibly need with quality and great price. The suggested delivery time has always been on point. I was able to buy some really nice gifts for friend without breaking my wallet. As for looking for that special dress for special occasion, this is the site. You can always find something really nice that you know everyone else does not have in their closet. I could not do without this site.
This is a web site where you can question a product before you buy. If you have a problem with a product there is always someone to assist you. I'm not only enjoying the product that I've received from lightinthebox but there tracking and on time service.
It was my first time purchase and the service is excellent, more than you except.
I recommend it to everyone.
This website gives consumers the ability to buy products at an affordable price plus the products are unbelievably the best products anyone can ask for!
omg i m really happy ordered, free standin taps and shower kit, and towel warmer it would have cost me a small fortune only cost me a 1/3 happy happy happy
I ordered my dress and spoke to a man in Inquiries asking whether many dress arrived late, etc because I needed my dress to arrive ontime. He stated, "Don't Worry," and that he would mark my dress as urgent. 8 days later, my dress had still not been sent. I had to search 2 HOURS before finding someone to contact, and when I did, they did nothing! They kept stating that nothing could be done due to their high quality standards and that, "unfortunately, (my) shipment would not be mailed until XXX day". There was nothing they could do appearantly despite the fact that before the order, they said that there was nothing to worry about! I had to threaten to complain in order for them to send the package (finally!) and even then, despite having complained to multiple people, they sent it on standard shipping, despite that I had ordered expidited. Despite all that, it wont arrive on time.
just now i paid for a cell phone to light in the box. the product is the one i am looking . and i saved my time for shopping over streets and very easy to place an order too. this is the product i m looking for and dual sim i need very much. i know and i am sure that this phone gives me a good service as same as light in the box. i need say thank you a lot to light in the box to serving us in a good manner.
I am verysad with this site! I have never been so ignored in my life and my order never came i will probably file a refund with my paypal company. Please stay away from this site the products seldom arrive and dont care about the customer only the money. I never got my package :((((((((((
This company/site....honestly, there isn't enough words that can express how disappointed and overall pissed off I am that I ever thought to use this place.
The customer service, unless you speak Chinese, don't bother.
The products, legitimate Chinese crap (I word it like that because this site is titled legitimate Chinese business).
There is NO warranty on anything, even though it says it comes with the manufacturer's one year, yeah, there is NO way to contact any of the MFG's. When you try to get lightinthebox.com customer support to help you, you have to jump through a bunch of automated hoops from the deepest, darkest levels of Hell that Dante never prepared me for. Since their HELP and CUSTOMER SERVICE system is completely automated, there is no solution or help.
The knock off android tablets I got for 5, 6 and 7 year old, one was used and scratched horribly out of the book (their reply was, "You pay to send back and pay for us to ship to you new. Takes 10-45 days." Are you effing serious? It'd cost 3 times more to so that then to have a p*ssed off 7 year old with a scratched tablet.
Each tablet died less than 3 months after getting them. The wear from the users was always supervised so they died on their own accord.
Would NEVER shop here again.
I was so excited to receive my dress but I was so worried that the colour might not be perfect, but it is absolutely perfect! Glad to find this wbsite.
Ordered a ceiling lamp i never received. They refused to refund, gave me a coupn.
Again made a 2nd order via the coupon, they asked me for a copy of my credit card and passport, and in the meantime time debited the from my account the excess that was above the coupon value.
This business is a huge ripoff, there should be a way to sue them, they cant get away with such malpractices.
This company are just scammers. Really light in the box, I don't know how you are getting aways with this. This company has a huge reputation for ripping people off. They are also specialist in writing fake reviews on all their sites.
I made the mistake of buying from them. I had been sent a broken pair of shoes and when I sent them back for a refund they had only refunded me 25% of my order. also they took 3 weeks to process it.
Site should be considered as a Legitimate Chinese Wholesaler.
Site review made by user Chris O. will say it all!
And who would have believed a website in China which has/uses:
*-* A Real McAfee Secure Trustmark:
*-* A Real VeriSign Certificate:
The use of "Legal" trust seals shows the websites willingness to ensure their users experience will be safe and secure! As these due come with a cost to the website.
The design were cute, quality was ok the set back I had with LITB was the fashion line. The last few orders with LITB the sizing were horrible. The size chart is not across the board. I'm usually an M but most of the stuff came in M but the cutting is for an S. I guess the cutting is meant for Asian body type. If you are curvaceous, then most of the clothes will not fit. LITB refund only one of the items, but the other items were not refunded. I still have 5 LITB items unused and untouched. Maybe think more than once before buying the Fashion line from LITB.
The wedding gown and evening gown were superb. Amazing quality, true to size, gorgeous and quick shipping.
I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: email@example.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account ... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I’m sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? why do they need a picture of my credit card?? does anyone else finds this a little suspicious??
I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.
The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.
I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50,00 is too much, for that price I can buy real leather ones ;) )
Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA,ha) these clothes. This buys the company time to charge your credit card before you can stop payment....because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.
Ordered 1 days ago. Shipped via DHL. (Free shipping) Arrived within 5 days as promised. Very nice watch. Feels really solid in hands and unique designs. Works great. Delighted on this purchase. Excellent customer service.
I ordered $112 worth of product. One thing fit. I sent the rest back but have never gotten reimbursed. The company changed sites on me as well as account numbers and I could not communicate. Paypal finally got a return address but I am still waiting for a reimbursement for the items I returned. They were supposed to have reimbursed me on the return freight as well. If I email them they just pass me around and the whole mess begins again! Do youself a favor, do not buy anything from Lightinthebox.
Great variety, lot's of things to chose from. Nothing is second hand and every other week there are promotions and discounts that keep home-shoppers like me interested to check it more often than any other online shopping sites.
I have ordered a few things from this site. Many people complain about service time and quality, but I assume they are not sure about the policy behind lightinthebox.com.
Every product I ordered took about 15-20 days to arrive on normal shipment methods. One product, a costume actually, I paid extra for fast delivery and indeed it did arrive within two days of shipping date. Although shipping dates can vary among products or be delayed, once you know your product has been shipped it should follow the regulation of 10-20 days.
Now about quality of items. Real shoppers should know that before buying any products, you must investigate carefully. And yes I know you cannot regulate quality over the internet, but many reviews by customers is also a good way to find out about your product. This is why I like lightinthebox.com. Customers can write their review on their products, upload pictures, recommend it or not, etc. and this a great example of a user-friendly and honest producer-to-consumer relationship in a business.
As for me, an Asian student studying abroad, I love this site and the prices of the products are some of the most affordable ones out there on the web. It has made my shopping-life on the couch like heaven :)
I purchased a gown from Light In The Box to wear to a military ball, and I love it! I did have to have some minor alterations done when I received it, but that may have been faulty measuring on my part. In any case, you really can't beat the price for a custom made gown!
I bought a dress that is so figure-flattering! I thought it was a top and skirt but the peplum bottom makes a gorgeous silhouette. It's a pale pink just like in the displayed picture.