• Phillips Lifeline

2018 CUSTOMER CHOICE AWARD

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Overview

Phillips Lifeline has a rating of 3.92 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Phillips Lifeline ranks 5th among Medical Alert sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

What reviewers want you to know

Positive highlights

Critical highlights

  • A family member of mine got a Philips Lifeline device.
How would you rate Phillips Lifeline?
Top Positive Review

“What a lifesaver”

Nancy B.
1/25/16

Philips Lifeline is a lifesaver. I needed a medical alert device and using it has been a complete change. I feel much more comfortable and it helped me a whole lot. I wear it every day doing anything.

Top Critical Review

“Junk engine”

Phillip U.
7/17/23

Been over 30 since I've to get my money I spent on that junk engine I bought from lkq that was supposed to have been a reman my mechanic looked at it and said the cam didn't look new

Reviews (37)

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Reviews that mention popular keywords

philips lifeline (4)
Thumbnail of user nancyb155
Nancy B.
9 reviews
0 helpful votes
January 25th, 2016

Philips Lifeline is a lifesaver. I needed a medical alert device and using it has been a complete change. I feel much more comfortable and it helped me a whole lot. I wear it every day doing anything.

Thumbnail of user anthonya61
Anthony A.
4 reviews
1 helpful vote
April 3rd, 2016

We feel safer knowing my mom has this now that my father has passed away. She still is very independant and isn't ready for assisted living. This gives us the peace of mind we need now that she lives alone.

Thumbnail of user charlesd105
Charles D.
6 reviews
0 helpful votes
November 2nd, 2015

I've fallen a few times and I had to call for help. I got Philips Lifeline and it's been good with them. Whenever I've called, I've had the service. It's working all right the way it is and it's always been useful for me when I needed it.

Thumbnail of user lindar49
1 review
0 helpful votes
March 20th, 2014

I bought this for my mom and it has been perfect for her. She can constantly feel safe around the house now.

Thumbnail of user chrisreadyri
1 review
0 helpful votes
December 27th, 2023

Stay away from this company. My 92-year-old mom had a fall with her button around her neck. It didn't work. She spent 15 hours on the floor overnight in a puddle of urine until she was found by her homemaker. When we called for a replacement button, they would not overnight it. It took 10 days for a replacement to show up. In her biggest time of need, Lifeline failed us. My mom is now in a nursing home and when I tried to cancel her service, they would not work with me even though I have power of attorney for her financial and legal affairs. This company is awful!

Thumbnail of user charlest30
1 review
1 helpful vote
January 20th, 2014

My parents have used this since they decided they did not want to live with us anymore. I feel safer knowing that they can call 911 at any given moment.

Thumbnail of user phillipu22
2 reviews
3 helpful votes
July 17th, 2023

Been over 30 since I've to get my money I spent on that junk engine I bought from lkq that was supposed to have been a reman my mechanic looked at it and said the cam didn't look new

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Thumbnail of user patriciam47
1 review
0 helpful votes
September 7th, 2014

Our doctor recommended philips lifeline as being one of the better companies that sell medical alerts. He said not to go with the ones on the TV informercials,

Thumbnail of user rebeccaj11
2 reviews
6 helpful votes
January 15th, 2013

These products are no good because they don't work outside the home. When my dad goes for a walk, it doesn't do anything for him. What good is an automated fall detection system if it doesn't work outside of my house? Why can't I put something on my dad's iPhone? I don't get why Philips Lineline doesn't do that. Seems like a no-brainer.

Thumbnail of user barbaran16
1 review
0 helpful votes
October 25th, 2014

The fall detection part of this lifeline is the reason I chose this one over the other medical alerts. If my mom falls down and passes it the system will know and call the 911 ambulance.

Thumbnail of user bernardh18
1 review
1 helpful vote
January 9th, 2013

A family member of mine got a Philips Lifeline device. I don't know how effective it is yet because I haven't used it, but it does seem expensive relative to other emergency response systems. Hopefully Philips lives up to their reputation for creating high-quality products.

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About the business

Learn more about Philips and how we help improve people? ۪s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.

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