Lenskart.com

Disgusting experience, they are giving products without tag and if we return they will not accept.
Don't buy from lenskart..

Visited Kailash colony and bought Specs worth Rs 20,000/two months back. Today I visited as one of my glass lens came out. They were not experienced at all even to fix lens in glass frame. Over and above, frame was also broken by them.They were so rude that one can not expect from executive of lenskart. I will never buy lenskart anymore and also wil never recommend to my friends and relatives as it's service post purchase is far below expectations and not trained to handle such services. Very very bad experience of such premium purchase too. I do not know the name of woman executive, her behaviour was too rude to me.

Got two pairs by selecting frames online. One of these were rimless. They both were progressive lenses. Got excellent bargain, smooth transaction and glasses arrived within two weeks. They fit well and had no complaints. Used one pair more and kept the rimless pair for occasions. I started noticing that the more frequently used pair was losing its clarity. After about a year I noticed that the lenses had visibly changed their color. They had an amber/honey color tinge. I then switched to using the other pair, which looked good although both were bought at the same time. Within three months of usage, even the lenses of the other pair have started showing some tinge and partial loss of clarity. I do not use soaps on these or do not work with chemicals or gasses that may react with these lenses. I mostly work from home. This is the first time I am experiencing that eyeglass lenses can have loss of clarity over time. My experience with Lenscrafters or Warby Parker products is not the same. Their lenses do not have loss of clarity even after years of usage.

I ordered two pair of glasses from this company. I never received them and getting a refund is like pulling teeth. Also, during the entire process, they got the shipping address wrong. I tried numerous phone calls to get it straighened out and they can barely speak English and very hard to understand. I don't know if I'm every going to receive my money back. My advice, steer clear of this company. They have literally no idea what they are doing.

I bought from them last oct,31 and it delivered by nov2 and i exchange nov3. Up to now im still waiting but they didnt send the exchange of the eyeglass. Its already 12days now but Ms. SONALI no response on this. NOT RECOMMENDED, POOR SERVICE, POOR QUALITY.

During my India visit online I bought 2 sets 1 sunglass with prescription and other normal glasses, I got some gold member offer buy 1 get 1 free and paid Rs9600. When I returned to US and started using glasses realized that quality is poor... first week only my one glass fell off and not able to fix as its keep falling upon given small push. Also sun glasses are fragile. I wish had bought them from some authentic local shop.

Fantastic experience! Love my new eyeglasses. I bought one pair clip on and an eye cat shape in red. Absolutely happy with both, they fit better than when I go to the store. The price was perfect for my budget and the progressive is just great. I could only wish for more variety in the frames but I know that will happen very soon because this people know what they are doing!
Thank you Lenskart!

They changed my look instantly... Good service nd good in quality with vast collections... Thank you lenskart

I bought John Jacobs steel frame glass(Rs.4200) and with membership one more pair(free). After 4 months, that steel frame started to rust. I didn't even use water on it and moreover used it very rarely. So went to claim warranty. Now hear the scam. By buying thru membership, the other glass is not free. They just split the amount of the highest priced glass that you buy. So now, only half the amount can be claimed while exchange. And the other half amount, must be paid again. They just cut the price of the glass by half in the name of membership and wondering what's the real value of it. Based on the quality I received, it won't even cost 500Rs.

I brought my specs 2 months back in the buy 1 get 1 free offer on my membership. I was facing issues with both of my glasses since a few days. The sticks on the right and left side of the specs started to losen.
Today, i went to get them repaired and the people from lenskart simply said we cannot do it and the lost the screw of my glasses and said it was already not there. They made the glasses even loose. Please think twice before buying your products from lenskart. The company services are degrading day by day.

They are pathetic service providers, they don't have stock ever. Whenever order created they get out of stock. And keep you waiting for refund for more then 15 days.

Recommendation: don't buy from lenskart ever.

Oh my god, they are a complete disaster. Pay a bit extra somewhere else and save your precious time.

Wish I could minus the stars

Ordered and received wrong item. They wouldn't refund or accept product back. Instead sent me more of the wrong product. I'm out $80. They also won't reveal their postal address.

I've bought several pairs of reading glasses from them. They were good quality and I have enjoyed them. However, I specified an incorrect prescription for the two pairs I most recently ordered and received. I was encouraged by their return/exchange policy which welcomed exchanges. Then I tried to exchange those glasses for ones with the correct prescription. For weeks now, I have received nothing but delay and runarounds from them. I've received repetitive emails from them asking again and again for the same prescription information that I already provided. Then, I got two different emails stating that the case had been closed. And finally, I began to get no response to my emails. I am not sure what is going on, whether the problem is financial, manufacturer delays or simple incompetence. I now doubt I will ever be able to exchange these useless glasses.

Purchased spects progressive with transition and wasted Rs. *******/-. I am not at all satisfied with the product. The transition doesn't work. I tried exchanging but again it is also not working. Lenscart is a cheat. I strongly don't recommend anyone to buy Lenscart products.

At the time of sale the online chat staff was very prompt and supportive BUT the promised product was not delivered and when u want to raise a concern or complaint on the same online app ( whats app) they don't bother to attend.
They just keep transferring ur querry from one sales executive to the other and you have to explain the same thing on chat to all of them. Moreover an irrlevant set of questioners are sent on the screen which do not solve your problem.

All in all please never order online with this company.

Both Irfan and Masira from Lenskart store at Ashokraj Goregaon west, have given us an excellent customer service during our purchase of glasses. They helped us to sellect the frames and called us promptly once our order was ready. It was a good experiance. Thank you very much Irfan and Masira, we need such customer service from all the stores of Lenskart. Please this has to be noted by Peyush Bansal the CEO of Lenskart. Thank You. :)

Fraud Team: They gave them the faulty lens, and while it was being replaced, they gave it back with no refund.
Multiple emails with conversations with bank statements were submitted, but Lenkarts, which is known for fraud, did the same. Bhai Piyush, tu kya karega logo ka paise aise leke. I lost money and products to Lenkart. Anyway, this is my experience in Lenkarts Inorbit mall.

Feels more like a made in china stuff,normal cheap frames.sold at an inflated price.nothing special.just have good marketing and celebrity as a presenter is enough for a product these days..

Looks dizzy from this lens. Madhapur outlet not supportive even for eye check. Didn't hounered appointment. Call center disconnected the call. Dissatisfied with brand. Pls refund money

Lenskart and their shipping partner FEDEX messed the paper work on some certifications required in order to import the glasses to the USA. Now me ( the customer) have to invest time and effort trying to sort out this issue between the manufacturer and the shipper ( they should pay me for my time!) Lenskart phone support can only say over and over " I understand " but can not seem able to understand that this is an issue between them and the carrier. Calling FEDEX is a waste of time as they put you on hold on the provided telephone number forever.

Not satisfied with the product and services, nothing to write more as never opt to got again,not very much satisfied with staff service

V bad glasses, I brought from muvattupuzha two glasses don't go there please. I loose my money I earned