• LeatherUp

LeatherUp

Overview

LeatherUp has a rating of 3.01 stars from 34,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality, and customer service. LeatherUp ranks 1st among Leather sites.

  • Service
    166
  • Value
    285
  • Shipping
    283
  • Returns
    23
  • Quality
    946

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
1
Negative
6

Instant Feedback

28
See all photos

What reviewers want you to know

Positive highlights

  • I'm so happy with my Jacket, This is a lite leather jacket but not too thin.
  • After my order was placed the customer service was better than good!

Critical highlights

  • You have to search on their site for a link that prints a return label, that you PAY 9.99 for.
How would you rate LeatherUp?
Top Positive Review

“Ordered from you guys before, customer service was...”

Travis M.
9/15/22

Ordered from you guys before, customer service was great product was exactly what I ordered. Happy to order again

Top Critical Review

“Absolutely horrible experience”

Kimberly B.
2/19/24

After receiving my order,I was shocked at how low the quality was. The materials feel cheap and the construction is poor. Shocked again, I discovered the return process is worse than the product quality! I spent 44.50 and after returning the item, I have 13.50. I see that the company is not trying to give you a quality item, they are simply planning to keep 75% of the money on every return. Disgusting business practice. Enjoy your "leather" items, but don't get too close to a fireplace or oven, that cheap plastic leather is flammable...

Reviews (34,194)

Rating

Timeframe

Other

Reviews that mention popular keywords

leather jacket (752) customer service (1168) quality leather (517) size chart (845) return label (50)
Thumbnail of user timothyh634
1 review
0 helpful votes
August 17th, 2021
Verified purchase
• Updated review

Quick and Easy. Just the way I like it. My new vest it's just what I wanted. I wish I would've ordered it the first time from leather up.

Reason I chose this business:

Shopped there before.

Reason I chose this product:

I needed a new vest. I bought a cheap one before. You get what you pay for.

Quality
Quick and Easy
August 10th, 2021
Verified site experience
• Previous review

Quick and Easy. Just the way I like it.

Reason I chose this business:

Shopped there before.

Reason I chose this product:

I needed a new vest. I bought a cheap one before. You get what you pay for.

Thumbnail of user kimberlyb2865
1 review
0 helpful votes
February 19th, 2024

After receiving my order,I was shocked at how low the quality was. The materials feel cheap and the construction is poor. Shocked again, I discovered the return process is worse than the product quality! I spent 44.50 and after returning the item, I have 13.50. I see that the company is not trying to give you a quality item, they are simply planning to keep 75% of the money on every return. Disgusting business practice. Enjoy your "leather" items, but don't get too close to a fireplace or oven, that cheap plastic leather is flammable...

Tip for consumers:
Horrible company and products

Products used:
"Leather" wallet, made of cheap synthetic materials

Service
Returns
Quality
Thumbnail of user richardd3081
1 review
0 helpful votes
August 6th, 2023

I blown away with the quality again & again. Leatherup has always been top notch with the attention to detail. I'm probably close to 10 with all the leathers I've bought & each one gets better & better. The color in this is one that grows & grows on me seeing I have all browns & black. This company is top notch & you'll definitely be happy with your purchase. Thanks again Leather Up!

Thumbnail of user donnies98
2 reviews
0 helpful votes
March 12th, 2024

We were double charged for a vest return. Mark from customer service, who also handled the return, refused to assist other than to say it wasn't their fault. Mark refused to provide any contact info for his supervisor & even answered our complaint email we sent over the whole transaction. We've been customers of leatherup for years & have never been treated this poorly. We will NEVER order from them again!

Thumbnail of user pams868
1 review
0 helpful votes
September 21st, 2022
Verified purchase
• Updated review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small. I received the rain suit. It is definitely not extra small. The jacket fits as an X-Large. The pants are gigantic. I ordered an extra small. I can make accommodations to make it fit though. The order was received extremely fast though. I've always had a hard time finding anything to fit even if sizing says small. I always have to make it work or give it to someone else.

Reason I chose this product:

Needed inexpensive rain gear.

Quality
It was easy to find what I wanted but the size chart...
September 10th, 2022
Verified site experience
• Previous review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small.

Reason I chose this product:

Needed inexpensive rain gear.

Thumbnail of user guestc135
1 review
0 helpful votes
February 28th, 2024

Bought my boots in may of 2023. These boots were so bad in the rain & mud that I had to buy a 2nd pair of boots from cabelas. I'm less than 9 months, being worn less than 50% of the time, the upper started coming apart from the sole. It's clear from the pictures that the sole is barely broke in & in excellent condition. They were well cared for & oiled. I've worn nothing but boots for yhe last 40yrs & I know how to care for them

Tip for consumers:
There is terrible customer service

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user denniss572
1 review
0 helpful votes
June 15th, 2020

I have been purchasing items form Leather Up since 2010 and have never encountered a problem with the product or service. There is always a chance of problems no matter who the vendor might be, fact of life, but I will stick with this one.

Thumbnail of user lisac2689
1 review
0 helpful votes
September 12th, 2021
Verified purchase
• Updated review

Love it! Was easy to use the app. My son absolutely loved the jacket and all its features. I liked it even more in person then I did on the website! Will definitely shop from them again. Only downfall was the company they use for their shipping. UPS aren't like they use to be. Otherwise Leathers rocks!

Reason I chose this business:

Great jackets and awesome prices.

Reason I chose this product:

Was looking for a nice leather vest for my son's birthday who's a biker and ended up purchasing a jacket that turned into a vest for an amazing price. And the features on the jacket are just awesome and far too many too text about. All I know is I love it and most importantly my son absolutely loves it.

Quality
Love it!
September 5th, 2021
Verified site experience
• Previous review

Love it! Was easy to use the app.

Reason I chose this business:

Great jackets and awesome prices.

Reason I chose this product:

Son is a biker.

Thumbnail of user lucyb215
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Very easy! I received an email when my jacket was available, I ordered it and received it faster than expected!

Reason I chose this business:

Highly rated

Reason I chose this product:

5 star ratings and its not to frilly. I absolutely love, love, love it! The quality is fabulous and there are plenty of pockets. Not too frilly, but more basic is just what I was looking for

Quality
Very easy!
September 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Highly rated

Reason I chose this product:

5 star ratings and its not to frilly

Thumbnail of user curtc146
1 review
0 helpful votes
July 11th, 2022
Verified purchase
• Updated review

This was not what I ordered. The helmet box was correct, but the Helmet was wrong. I have sent a complaint to Leatherup.

No response as of yet

Reason I chose this business:

Returning customer

Reason I chose this product:

Looking for a new helmet, could've have gone anywhere, but I like leatherup. NOT SURE THIS STATEMENT IS TRUE ANYMORE

Service
Quality
Quick and easy
July 4th, 2022
Verified site experience
• Previous review

Quick and easy. I would, however, think you should provide accessories with the helmets. Example: dark face shields, mirror face shield, whether or not it came be Bluetooth adaptable, etc.

Reason I chose this business:

Returning customer

Reason I chose this product:

Looking for a new helmet, could've have gone anywhere, but I like leatherup.

Thumbnail of user erich980
2 reviews
1 helpful vote
February 25th, 2021
Verified purchase
• Updated review

I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.

Service
Value
Shipping
Quality
I am witness to one of very few companies that is a...
February 17th, 2021
Verified site experience
• Previous review

I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.

Thumbnail of user shania11
1 review
0 helpful votes
January 5th, 2023
Verified purchase

Look out for hidden shipping plus label charge fees for each order. Especially if you have to return an item more than once if it does not fit right for each time it comes to your address and leaves your address you get charged 1199+ the original almost $50 shipping and if you do it more than once for a exchange you get hit for another $50 shipping fee. I refused to pay the last shipping fee and got a refund so I did not receive my full portion that I was charged because of all the hidden shipping and extra labels on top of the shipping fee customers me aware I ended up paying almost $100 in labels and shipping to return a jacket twice so I finally told them to keep the jacket and their extra fees.

Tip for consumers:
Make sure you read the fine print on shipping charges plus a label charge on each shipment especially if you do returns there is no free shipping on any aspect

Products used:
Leather jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciae43
1 review
1 helpful vote
December 20th, 2021
Verified purchase
• Updated review

First thing I noticed was how heavy weight the jacket is which is nice it packs some warmth. However, it runs very small if you are busty as I am you may want to go up 2 sizes. The bust area provides no leeway and has that true-to-style slim fit. This is one item where it helps to go in the shop and try it on first! Other than that the quality is very nice, the braided treatment is an added bonus.

Reason I chose this business:

Appearance of leather

Reason I chose this product:

In love with glazed cowhide

Quality
The size button option is partially inoperable
December 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Appearance of leather

Reason I chose this product:

In love with glazed cowhide

Thumbnail of user matthewm2049
3 reviews
2 helpful votes
August 26th, 2022

Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!

Thumbnail of user kathleens1555
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

Psyched to find what I've been looking for in the size I need for my man at such a great price! Thanks

Reason I chose this business:

Quality reputation.

Reason I chose this product:

Xelement men's Calibur jacket.

Service
Quality
Thumbnail of user nickp669
0 reviews
0 helpful votes
January 19th, 2022

UPurchased leather jacket as gift. Order was cancelled due to suspected fraud. CSR told me before refund can be issued 3-5days. So no gift this year. Thanks leather up.

Tip for consumers:
Customer Service sucks

Products used:
None.

Service
Value
Shipping
Quality
Thumbnail of user kenw371
1 review
0 helpful votes
March 3rd, 2021
Verified purchase
• Updated review

The website is very clean and it is easy to find what you want. I have always found the size designations (S, M, L...) to vary widely from manufacturer to manufacturer. The sizing chart for the item on the LeatherUp website cut through all the uncertanty and the fit is exactly as I needed. The denim shirt feels solid I expect it would be warm on those early spring days. I would not consider this is not a winter top layer for temps under 40 when riding but it would probably still keep you warmer than a light jacket when not riding. Seams are tight and overall construction is high quality. Can't wait to get on my bike this spring.

Reason I chose this business:

Google search

Reason I chose this product:

Price, quality, seller reputation, manufacturer reputation

Value
Shipping
Quality
Easy to find exactly what you are looking for
February 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Google search

Reason I chose this product:

Great price, high quality

Thumbnail of user debb225
1 review
1 helpful vote
January 6th, 2020

Ordered jacket through Amazon. Ordered a 4x and recieved a large. They wanted ne to pay for return shipping for their mistake. Several attempts were made to correct problem and got no response. Will do business elsewhere. Took care of return

Thumbnail of user raimand1
1 review
0 helpful votes
July 25th, 2022

Buyer beware. They will not return your emails if you are trying to cancel an order and will not pick up the phone when they are clearly open.
I had ordered boots that were too tight. So I wanted larger boots. And sent back the original for just an exchange. Well i waited for over a month and didn't receive anything so I started sending emails. No one responded back. I must've sent like 5 emails. So then I decided to call. I spoke to a nice young lady who seemed very helpful and i explained the whole situation and that it just put a bad taste in my mouth so i wanted to cancel. She even saw that i made past purchases before so I was no stranger. She apologized and said ok no problem I will cancel that order and in two days you will get that refund. A week later what do I get in the mail? A box from leather up containing the boots and the exact one that does not fit me. On top of that I said ok let me check my bank account to see if i got the refund because if i did i would send the boots back anyways because I don't want them anymore and they do not fit anyways. Long story short, I got no refund which tells me she lied to me and I received an email stating the boots were sent back because it was not in the original box. Mind you the boots are brand new. What kind of BS is that? You won't take it back because it did not come in the original box? I've sent purchases back from other vendors without the original package as long is it's still new with no issues. Heck, I even paid a restock fee which was no problem too. But Leatherup is petty. They are liars and jerk you around hoping you give up. Won't return emails either 2 weeks later or at all. And no one picks up when they are suppose to. I'm never ordering from them again. Do yourselves a favor and go with Revzilla or Tobacco motor wear. By the way Revzilla gives you a military discount and Leatherup doesnt honor our vets. Very bad experience. I shouldve read the reviews first.

Tip for consumers:
Dont do business with Leatherup. You're better off with Revzilla, Tobacco motor wear or Retro bike gear. Customer service and return experience is way better.

Products used:
Highway 21 boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeg1334
1 review
0 helpful votes
August 12th, 2021
Verified purchase
• Updated review

It's always a pleasure dealing with Leatherup and this comment has nothing to do with them as a vendor. I ordered a pair of Xelement Low Profile Boots. This was a follow-up order to a pair of full size Milwaukee boots. I ordered Milwaukee 10.5 and they fit like gloves (no pun intended). The Xelement same size 10.5 are no less than 1/2 too big and they have to be returned.

Reason I chose this business:

I've shopped here before. No problems

Reason I chose this product:

I need boots

Quality
It's always a pleasure
May 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I've shopped here before. No problems

Reason I chose this product:

I need boots

Thumbnail of user susans3621
1 review
0 helpful votes
September 22nd, 2021
Verified purchase
• Updated review

Finding the mesh jacket, 10% discount, fast shipping and arrival made my long Saturday motorcycle ride very pleasant and enjoyable. Jacket was perfect and had great airflow in the August heat. Love it

Reason I chose this business:

I used to buy all my cycle clothes here when I first started riding 13 yrs ago.

Quality
Quick, easy and good prices
September 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I used to buy all my cycle clothes here when I first started riding 13 yrs ago.

Thumbnail of user douglasc293
2 reviews
1 helpful vote
January 18th, 2021
Verified purchase
• Updated review

I've ordered several items from Leather Up, jackets, gloves and chaps. Always happy and satisfied with my purchases! These are a replacement pair for the men's basic chaps I ordered 10+ years ago, the old ones still work/look fine... I just wanted the side zippers covered. I ordered the leather shirt, (really it's an awesome jacket) with the buffalo nickel snaps, several years ago, it has no zipper(s).

Reason I chose this business:

Multiple purchases...

Reason I chose this product:

Replacement for an older pair of basic chaps.

Service
Value
Shipping
Quality
Always happy and satisfied with my purchases!
January 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Multiple purchases...

Reason I chose this product:

Replacement for an older pair of plain chaps

Thumbnail of user crystalb477
1 review
0 helpful votes
August 31st, 2021
Verified purchase
• Updated review

Easy to navigate website, Vest is great overall. Runs small size up one or two sizes. I used proper measurements and it was still small. Shoulders are wider than I hoped so I'll be shopping for an additional vest with not so wide shoulders. Overall great quality and looks great.

Reason I chose this business:

Good selection, sizes fit plus size ladies, inexpensive

Reason I chose this product:

Ladies leather riding vest

Quality
Easy to navigate website
August 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good selection, sizes fit plus size ladies, inexpensive

Reason I chose this product:

Ladies leather riding vest

Thumbnail of user jessel198
1 review
0 helpful votes
October 18th, 2021
Verified purchase

Good easy to navigate. Product was exactly like pictures.

Reason I chose this business:

Have what I was looking for.

Reason I chose this product:

Because I liked it and the info it showed about it.

Quality
Thumbnail of user edgarm179
1 review
0 helpful votes
February 28th, 2022
Verified purchase

I am very impressed with your customer service. It is as good are better than almost any I have dealt with. Thank you for making it professional and easy.

Reason I chose this business:

Good price and product.

Reason I chose this product:

Just what I wanted.

Service
Quality

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From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

Company Representative

Thumbnail of user tims157
Tim S.
Typically does not respond to reviews

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